Poll of the Day > Why to boomers try to blame others for their Tech incompetence?

(+) Yeah! (+)

So we were reviewing support tickets for the company I work for. We needed to check what our clients like and disliked about the product.

Then we ran a report for product satiafaction based on age range... The satisfaction metrics for boomers was way lower than for other groups. It was not about 'being older' because clients who were 75+ had a much higher satisfaction average and usually were happy the CSRs assisted them.

These were the Common trends among boomers:

1) Blaming the CSRs for things that were actually their fault.

2) Keep saying the product didn't work when it actually did.

3) Didn't follow troubleshoting steps and actually lied tellig our CSRs they actally did.

4) Lied about using Internet Explorer(we caught many instances that when caught, they said they didn't want to use Chrome, Firefox, Brave or even Edge.

5)(This one was not as common as the others but still significant) If the CSR had an slight accent(even american accent for british customers and british accent for american customers) they pretended they didn't undestand the CSRs when they clearly did.

6) Demanded that we as develpers 'fixed' the product to support Windows XP, their Iphone 4 etc.

Sorry for my grammar I just typed this i a hurry afther the meeting. It was just hilarious to read their complaints.
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As a Boomer who has had computers in my home, desk and lap tops, since 1990 starting with a Dos OS and currently running Windows 7. I've never needed a CSR for any program or problem. I don't know why you think it's boomers. My father couldn't figure out how to program the VCR I bought my parents in the 1980s, which baffled me til he passed on in 2001. Mind you he was a genius level IQ and graduated from Harvard in the early 1950s with a GPA of 4.0. He was an engineer who designed Parks and Recreation areas all over the northeast, Kentucky and Michigan. I guess his downfall was any computer tech. The only CSR I ever needed when things went shit at the bank I worked at was when some card they punched was wrong.

9 of every 10 CSR I've dealt with in personal life (like the cable company) have been generally polite but dumb as a box of rocks. Because I know more about how things work there I've actually saved them time and money in making repairs they didn't even know they needed.

In conclusion I'm betting most of your 75+ just lied and said they were satisfied when they weren't, they just know what to be dissatisfied about.

I've met and been in contact with more Millennials that were incompetent than any other age group at this point.
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What kind of sample size are you working off of here?
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I've met and been in contact with more Millennials that were incompetent than any other age group at this point.

Yep youre a boomer alright

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I forgot that this guy existed.
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peanutt121 posted...

As a Boomer who has had computers in my home, desk and lap tops, since 1990 starting with a Dos OS and currently running Windows 7. I've never needed a CSR for any program or problem. I don't know why you think it's boomers. My father couldn't figure out how to program the VCR I bought my parents in the 1980s, which baffled me til he passed on in 2001. Mind you he was a genius level IQ and graduated from Harvard in the early 1950s with a GPA of 4.0. He was an engineer who designed Parks and Recreation areas all over the northeast, Kentucky and Michigan. I guess his downfall was any computer tech. The only CSR I ever needed when things went shit at the bank I worked at was when some card they punched was wrong.

It SpeedDemon20 posted...

What kind of sample size are you working off of here?

125,000 support tickets. 27,566 from Boomers.
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That's a pretty decent size.
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People like to blame others for their problems instead of taking ownership like a mature, responsible adult.

peanutt121 posted...

I don't know why you think it's boomers.

*Because just like I said satisfaction metrics for boomers were much lower than for younger and even older people.

*Age 75+ was virtually tied with Gen X for the second most satisfied group behind Millenials

* Besides having the lowers satisfaction metrics, Boomers lied about actually lied and blamed everything else. Instead of legit complaints about the service like everyone else.

* Millenials were the most satisfied group. Surprisingly Gen Z were the second lowest after boomers, but were nowhere close to them and were actualy closer to the rest.
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I work IT where most of the troubleshooting I do is for older women (of boomer age). Most of them are pretty enthusiastic about using the computers and our software. Even the ones who arent good at it, at the very least, tend to not really whine about it. I guess maybe Im lucky?

It is not just Boomers. It is everyone over a certain age, that did not grow up with such tech and later had no interest in it and were then later forced to make use of it, either by society or their bosses.
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Mead posted...

I've met and been in contact with more Millennials that were incompetent than any other age group at this point.

Yep youre a boomer alright

Hes probably right. As a millennial myself, my generation seems to be made up of whiny, self-indulgent douches who are severely lacking direction in life.

In my experience it's often boomers that will be bad with tech but refuse to admit it and resist following troubleshooting. Older callers will admit it right away.

Boomer today didn't want to use a browser other than IE. "I have decades worth of bookmarks, you can't get rid of that" fought me so hard and sighed at every single step.

They're also the most common source of tickets where the user reports a non-issue and disagrees with the source of data. Gets tiresome.

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Boomers blame others for everything. It's not limited to their tech related incompetence.
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The internet has made "boomer" a confusing word. What boomer used to mean was "baby boomer" which seemed to mean people born in some range of 1940s-1960s. Now boomer literally means anyone over 30. When you compare that Millennials are defined as being born as far back as early 1980s, then by today's standards, you can be a boomer and millennial at the same time. Though I think the modern contrast to the modern boomer definition is "zoomer".

Just another way that language grows I suppose.
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TomNook posted...

Now boomer literally means anyone over 30.

No it literally doesnt. Source of this ridiculous claim please.

Silent - born 1928-1945
Baby Boomers - born 1946-1964
Generation X - born 1965-1980
Millennials - born 1981-1996
Generation Y - born 1997-2012

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TomNook posted...

Now boomer literally means anyone over 30

Nah I very specifically mean people aged 55 - 75

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TomNook posted...

When you compare that Millennials are defined as being born as far back as early 1980s, then by today's standards, you can be a boomer and millennial at the same time.

All I know is that it is either "came of age around the turn of the millennium" or "born around the turn of the millennium". The first group is approaching 40 yeah.

I also understand the word to be a grave insult, so I never use it myself to refer to an entire generation.
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I was born in 88. What does that make me? Besides confused.
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it's probably related to anxiety. I've successfully taught my mom that not knowing things doesn't make her stupid, and that the largest barrier to her being able to figure something out is her own patience and willingness to learn. because of this, I can walk her through most things step by step, even if those steps are exceedingly basic.

my dad on the other hand... if he doesn't understand me, it's because I'm an idiot, and if I don't understand him, it's because I'm an idiot. (or insert any demeaning thing you want in place of "idiot", including proclaiming that computers are a form of evil and that I'm evil for knowing about them, etc.etc.)
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WastelandCowboy posted...

No it literally doesnt. Source of this ridiculous claim please.

I just said on the internet it does. Internet language is always evolving. I can't link to all of the famous internet dictionaries, because they often contain language too unsavory for gamefaqs, but on multiple of them, boomer's most highly voted definition refers to being 30. There is the whole 30-year-old boomer meme as well, and if you think meme language isn't a thing, that's fine. But it is about the most common thing you'll see in internet forum speak, so when anyone refers to boomer online, it's very likely they are talking about 30+ considering that is a very common thing the past 2 years online. Which is really all I meant. People obviously use both definitions of 'boomer', but it's very confusing. Adding "baby" to "boomer" typically clears it up though.
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Arishok posted...

I was born in 88. What does that make me? Besides confused.

Millennial

Best definition I saw for Millennial is old enough to remember 9/11, but too young to remember the Challenger.
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TomNook posted...

There is the whole 30-year-old boomer meme as well

Yes

It exists because 30 year olds aren't Boomers but some act like it

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Do I get to shake my fist at kids and tell them to get off my lawn?
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adjl posted...

I forgot that this guy existed.

I think a lot of people did. He kinda disappeared after he lost his kratos and yourDaddie accounts.

And the reason I say I think a lot of people did is because people are actually taking him seriously.

Doctor Foxx posted...

TomNook posted...

There is the whole 30-year-old boomer meme as well

Yes

It exists because 30 year olds aren't Boomers but some act like it

The origin doesn't matter though. People misuse things to the point that it becomes true. That's how language evolves. You can go on any forum and see people claiming that boomer means 30+. Saying it's wrong is silly, because you'd have to tear the fabric of language evolution apart. Boomer IS used to mean 30+ very commonly online.

Keep in mind, I'm not arguing against the older definition of it. I'm saying that "boomer" has taken on contrasting definitions online, which makes conversations often confusing if there is no context (there is here, of course, so it's not an issue).
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If you wanna talk about misusing terms, boomers act like anyone younger than them is a millennial

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I still to this day see boomers pick up a mouse and try to talk to it like a cb mic... Or absoutly refuse a kiosk/touchscreen. Still haven't figured out either phenomenon.
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Metal_Gear_Link posted...

5)(This one was not as common as the others but still significant) If the CSR had an slight accent(even american accent for british customers and british accent for american customers) they pretended they didn't undestand the CSRs when they clearly did.

How can you be sure they did?

Metal_Gear_Link posted...

*Age 75+ was virtually tied with Gen X for the second most satisfied group behind Millenials

That's got to be a pretty fucking small pool, though.
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ferko420 posted...

I still to this day see boomers pick up a mouse and try to talk to it like a cb mic... Or absoutly refuse a kiosk/touchscreen. Still haven't figured out either phenomenon.

The first one sound like Star Trek fans, but that also had touchscreens so...
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Nichtcrawler X posted...

The first one sound like Star Trek fans

hello, computer...
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boomers are the most ragey entitled people I know
they basically take out whatever emotion they have left over from hating their life out on you
they're authoritarian fascist c***s for the most part

this guy was at burger king picking up an order and we were standing in line, maybe for like 2 minutes before he starts yelling at the people doing drive-through
like the people at burger king don't work for door dash, they don't even pay him really

d***heads
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Aaantlion posted...

Metal_Gear_Link posted...

5)(This one was not as common as the others but still significant) If the CSR had an slight accent(even american accent for british customers and british accent for american customers) they pretended they didn't undestand the CSRs when they clearly did.

How can you be sure they did?

Metal_Gear_Link posted...

*Age 75+ was virtually tied with Gen X for the second most satisfied group behind Millenials

That's got to be a pretty fucking small pool, though.

1) We reviewed 30 out of 112 recorded calls where the boomer customer submited feedback complaining about the CSR accent. All 25 of us in the product team department agreed that the CSR were very easy to understand. Some of the customers were just plain racist using slurs and 1 was just plain stupid where this Lady with a thick redneck accent told a British guy to 'Learn English'

2) The pool was 125,000 support tickets. 27,566 from Boomers. Millenials were at 94.98% Gen X was at 92.67% Silent gen was at 92.44%, Gen Z was at 91.20% and Boomers were 81.01%

Sure most boomers are nice they there is a huge gap between them and other users.
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too much t.v.

other countries in europe seem decades ahead compared to what goes on here
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Arishok posted...

Do I get to shake my fist at kids and tell them to get off my lawn?

No your a Millennial, you'll never afford a lawn in the rising economy.

WastelandCowboy posted...

Silent - born 1928-1945
Baby Boomers - born 1946-1964
Generation X - born 1965-1980
Millennials - born 1981-1996
Generation Y - born 1997-2012

Ew gross what...
I get dumped in with the newest batch of useless idiots by one year!

Well I guess I better go eat some Tide pods and use my moms credit card on Fortnite then?
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Metal_Gear_Link posted...

1) We reviewed 30 out of 112 recorded calls where the boomer customer submited feedback complaining about the CSR accent. All 25 of us in the product team department agreed that the CSR were very easy to understand.

You understanding them isn't the same thing as the customer understanding them. You said that the customers clearly understood the CSR, not that your team felt that the CSR was easy to understand. Keep in mind that you've probably listened to these CSRs a lot in the past so you're more likely to be able to discern what somebody with an accent is saying.

Metal_Gear_Link posted...

2) The pool was 125,000 support tickets. 27,566 from Boomers. Millenials were at 94.98% Gen X was at 92.67% Silent gen was at 92.44%, Gen Z was at 91.20% and Boomers were 81.01%

No, I meant the number of tickets coming from the age 75+ group. That's got to be a pretty small group. Was it a segment consisting of 10 or 12 people? >_>
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https://www.quora.com/I-was-born-in-1997-Am-I-a-millennial-or-generation-z

I can relate to this Indigo Child lol.

I also think WastelandCowboy's age chart thing is a little bit off, but I was using Wikipedia to "fact" check,
So that's probably off too?
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Arishok posted...

Do I get to shake my fist at kids and tell them to get off my lawn?

Nope. Shake your fist at the Boomers and tell them to get out of your safe space.

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myghostisdead posted...

Arishok posted...

Do I get to shake my fist at kids and tell them to get off my lawn?

Nope. Shake your fist at the Boomers and tell them to get out of your safe space.

That does not have a nice ring to it.
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MrDrSirLord1337 posted...

https://www.quora.com/I-was-born-in-1997-Am-I-a-millennial-or-generation-z

I can relate to this Indigo Child lol.

I also think WastelandCowboy's age chart thing is a little bit off, but I was using Wikipedia to "fact" check,
So that's probably off too?

The thing about lumping people into these generations is that some of these kids born at the beginning of the generation had a vastly different experience and life outlook then the ones at the end.

I have wondered about the old Boomers, the hippie ones compared to the ones who reached adulthood in the 70s and so on. Plus, the old hippie boomers seem to have a lot in common with a certain amount of millenials with the protests, social justice and environmental concerns. Maybe I am not understanding hippies that much though but looking at them through the lens we have now they seem similar.

I never understood the anger between the millenials and boomers. I mean, they are their kids, they created them. But then I bet each generation has shook their heads at their kids and thought they were terrible and the kids in turn blamed their parents for their problems.

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myghostisdead posted...

MrDrSirLord1337 posted...

https://www.quora.com/I-was-born-in-1997-Am-I-a-millennial-or-generation-z

I can relate to this Indigo Child lol.

I also think WastelandCowboy's age chart thing is a little bit off, but I was using Wikipedia to "fact" check,
So that's probably off too?

The thing about lumping people into these generations is that some of these kids born at the beginning of the generation had a vastly different experience and life outlook then the ones at the end.

I have wondered about the old Boomers, the hippie ones compared to the ones who reached adulthood in the 70s and so on. Plus, the old hippie boomers seem to have a lot in common with a certain amount of millenials with the protests, social justice and environmental concerns. Maybe I am not understanding hippies that much though but looking at them through the lens we have now they seem similar.

I never understood the anger between the millenials and boomers. I mean, they are their kids, they created them. But then I bet each generation has shook their heads at their kids and thought they were terrible and the kids in turn blamed their parents for their problems.

People have been saying that the generation after them will ruin society since the B.C. times. Also, Boomers fucked up our economy and blame the Milenials for what they did, calling us lazy, stupid, etc... What they don't realize is that we have to make a lot more and live way more frugally in order for is to have a similar lifestyle to what they had back then.
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lihlih posted...

myghostisdead posted...

MrDrSirLord1337 posted...

https://www.quora.com/I-was-born-in-1997-Am-I-a-millennial-or-generation-z

I can relate to this Indigo Child lol.

I also think WastelandCowboy's age chart thing is a little bit off, but I was using Wikipedia to "fact" check,
So that's probably off too?

The thing about lumping people into these generations is that some of these kids born at the beginning of the generation had a vastly different experience and life outlook then the ones at the end.

I have wondered about the old Boomers, the hippie ones compared to the ones who reached adulthood in the 70s and so on. Plus, the old hippie boomers seem to have a lot in common with a certain amount of millenials with the protests, social justice and environmental concerns. Maybe I am not understanding hippies that much though but looking at them through the lens we have now they seem similar.

I never understood the anger between the millenials and boomers. I mean, they are their kids, they created them. But then I bet each generation has shook their heads at their kids and thought they were terrible and the kids in turn blamed their parents for their problems.

People have been saying that the generation after them will ruin society since the B.C. times. Also, Boomers fucked up our economy and blame the Milenials for what they did, calling us lazy, stupid, etc... What they don't realize is that we have to make a lot more and live way more frugally in order for is to have a similar lifestyle to what they had back then.

This is why lumping any generation is not fruitful to any discussion of this. It wasn't all boomers. It was the entitled sob's from the previous generation of old money passed down, the now 1%ers you can blame for all our miseries. There were many in all generations who attempted to reform the system and were blocked by the moneyed few. Blaming the boomers is like blaming the sun.

I may not have been particularly successful money wise but I am proud of how I lived my life and raised my daughter.
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myghostisdead posted...

I never understood the anger between the millenials and boomers. I mean, they are their kids, they created them. But then I bet each generation has shook their heads at their kids and thought they were terrible and the kids in turn blamed their parents for their problems.

Don't know why everyone forgets generation X. They're in between boomers and millennials.
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GanonsSpirit posted...

Don't know why everyone forgets generation X. They're in between boomers and millennials.

Yep. I'm an Xer and I just look at both and scratch my head at the finger pointing.

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The anger and the finger pointing has never done anything but allow the 1%ers to screw us all over. If we had worked together instead they wouldn't have everyone in such a stranglehold. Just keep voting those "honest" politicians back in office though.

It's never been any particular generation at fault, it's all of us.
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peanutt121 posted...

The anger and the finger pointing has never done anything but allow the 1%ers to screw us all over. If we had worked together instead they wouldn't have everyone in such a stranglehold. Just keep voting those "honest" politicians back in office though.

It's never been any particular generation at fault, it's all of us.

You guys voted in Reagan not once, but twice. Also, the overwhelming number of boomers voted in Trump who's been doing his best to make the rich richer.

So, I think the Boomers have a lot to do with this.
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Its also mostly boomers who are tuning in to Fox News each night blindly believing whatever BS tucker and hannity are spewing

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Sahuagin posted...

Nichtcrawler X posted...

The first one sound like Star Trek fans

hello, computer...

There are some boomers that use voice programs such as dragon to do their work with; so it would explain why they talk to the mouse. That and of course the famous scene with Commander Scott from the movie Star Trek 4: The Voyage Home when he's talking to the computer mouse at the aluminum manufacturer warehouse.

Mead posted...

Its also mostly boomers who are tuning in to Fox News each night blindly believing whatever BS tucker and hannity are spewing

No no, my parents know better than that.

My grandparents however...
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