Poll of the Day > So I just went to go see detective pikachu and the screen wouldn't work

(+) Yeah! (+)

I bought four tickets, it was 58$. Not 3d. I bought popcorn, two waters, three candies, 30 bucks. The previews are showing with no video, only sound. I go out there and tell them and theyre like itll come on just wait. It comes on finally about two minutes after the movie actually started.

I missed the start and its obvious its important. Okay whatever at least the movie is starting. Movie plays for.. maybe twelve minutes, just starts developing plot, screen goes out again. Another guy goes this time, tells them, they say there is a power outage somewhere and its affecting their screens (? Wtf?) and theyre giving out free passes outside as a refund, and the movie may come back on and it may not.

So we all leave and get our free passes and Im like I want my money back for all of the food I got and they look at me like Im crazy. Theyre like what was wrong with the food? And Im like I bought it to eat as I watched a movie, thats whats wrong with it. And theyre like I dont think we can do that. Im like manager, now. They say the manager is trying to get the shit fixed and Im like k give me my money back. They go ask the manager and the manager is like idc right now give them their money back so they come back and theyre like we need all of the items that you ordered (wtf?) so I go back in the theater and grab all of our stuff that we left there and theyre like this bag of snickers is almost gone we cant refund that

At this point Im going full Karen and Im like brah give me my money back and Im like either get a manager out here or give me my money back and hes like fuck it here and gives it to me

I apologize and say I know it wasnt his fault.

I probably shouldnt have made such a fuss, but fuck it

At least you got something. I've had movies interrupted by a fire alarm where they didn't even stop the film, let alone compensate us for any hardship. Granted, one of those movies was I, Robot so it was more the principle than anything else >_>

MICHALECOLE posted...

So we all leave and get our free passes and Im like I want my money back for all of the food I got and they look at me like Im crazy. Theyre like what was wrong with the food? And Im like I bought it to eat as I watched a movie, thats whats wrong with it.

Makes sense, tbh.

MICHALECOLE posted...

At this point Im going full Karen

First I've heard of this meme.

https://knowyourmeme.com/memes/karen
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I listen to R/Slash, so I know about Karens. Anyway, I would have done the same thing. I get it from my mom. Haha. If I bought food to eat at the movies and couldnt watch the movies, Id want my money back, as well...

I like how they asked for the food back. I think they did to try to not have to give you your money back...
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If you already ate the Snickers, why would you think you should get a refund?
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Sephiroth0327 posted...

If you already ate the Snickers, why would you think you should get a refund?

yeah that's lame as hell bro
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Greenfox111 posted...

Sephiroth0327 posted...

If you already ate the Snickers, why would you think you should get a refund?

yeah that's lame as hell bro

You know why? Because Im an unhappy customer. And a loyal unhappy customer. That is my favorite theater. I always try to go to that one. I am now unhappy with their service. They should make it better. It cost them probably two dollars to give me my money back on my concessions.

Another answer: I dont deserve a refund; I got one anyway.

Theyll probably be fine. Hes probably the only one who got a refund on food, anyway...
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Sephiroth0327 posted...

If you already ate the Snickers, why would you think you should get a refund?

He could still return the Snickers. Just......in a few hours
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MICHALECOLE posted...

Greenfox111 posted...

Sephiroth0327 posted...

If you already ate the Snickers, why would you think you should get a refund?

yeah that's lame as hell bro

You know why? Because Im an unhappy customer. And a loyal unhappy customer. That is my favorite theater. I always try to go to that one. I am now unhappy with their service. They should make it better. It cost them probably two dollars to give me my money back on my concessions.

Another answer: I dont deserve a refund; I got one anyway.

lmao you just made some minimum wage's workers job more difficult good job
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Seems like those free Snickers didn't leave you satisfied, you should also write Mars to get more chocolate
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Asking for money back on food you were practically finished with seems pretty dickish.

I've gotten passes for a movie when there was a jackhammer going off (construction on the mall) and we couldn't hear anything but never got refunded for the food because we still ate the food.

Also you left the food in the theater, which is also kind of dickish. Clean up after yourself.
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LinkPizza posted...

Theyll probably be fine. Hes probably the only one who got a refund on food, anyway...

Of course theyll "be fine," its not about whether or not theyll be fine, its about having a gross entitled attitude. You cant eat all of a product (unless maybe if its a very small product) and then want your money back. You ate the whole damn thing, you had your chance to go "i dont like this" but you kept eating it anyway.

And if he did like it, then why should he get a refund for it? Because he bought it to eat during the movie? Apparantly he either ate it during the 12 minutes the movie was on, or he ate it before the movie. In the first case he got what he wanted out of the product, and in the second case he obviously didn't care enough to wait for the movie and thats his own fault.

Yes, i realize its only a few dollars. But its about the principle of the matter.

Also, you said you bought four tickets? Who was with you? Was all that candy for yourself?
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Greenfox111 posted...

LinkPizza posted...

Theyll probably be fine. Hes probably the only one who got a refund on food, anyway...

Of course theyll "be fine," its not about whether or not theyll be fine, its about having a gross entitled attitude. You cant eat all of a product (unless maybe if its a very small product) and then want your money back. You ate the whole damn thing, you had your chance to go "i dont like this" but you kept eating it anyway.

And if he did like it, then why should he get a refund for it? Because he bought it to eat during the movie? Apparantly he either ate it during the 12 minutes the movie was on, or he ate it before the movie. In the first case he got what he wanted out of the product, and in the second case he obviously didn't care enough to wait for the movie and thats his own fault.

Yes, i realize its only a few dollars. But its about the principle of the matter.

Also, you said you bought four tickets? Who was with you? Was all that candy for yourself?

I dont think its that bad, though. Tbh, Id feel the same way. I probably wouldnt have eaten most of it before the movie really got started. But Id be pissed if I bought over-priced food for a movie, and didnt get to eat it during the movie because they couldnt make it work. When I could get the same stuff (or a better version) somewhere else cheaper.
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Demanding a refund for food you already ate (beyond enough of a taste to recognize that something is spoiler or otherwise bad, of course) is pretty ridiculous. Sure, you bought it to eat with the movie, but it's not like that means it stops existing when the movie doesn't work.

Sephiroth0327 posted...

If you already ate the Snickers, why would you think you should get a refund?

Because it cost what 4x the price if he would have gotten it at the store instead? At the very least he should be given the item at cost.

I had a Karen moment at the movies also. Went to see guardians 2 (maybe 1 don't remember) and right before the movie started (after the credits) they just shut it off and said there was some issue with the film and they couldn't play it. Said we would get a replacement ticket for another show time. I wasn't happy with that answer. I instead wanted my money back and I would just go to their competitor right now because hey guess what this is the time I wanted to watch the movie, that's why the fuck I'm here, right now, like respect my time buddy. No issue other than they didn't want to refund me the fee for purchasing it online. Okay manager please. No one is here right now. Cool, you are let's get this figured out. I can't do anything without a manager. Seconds away from swinging on the little smug child but instead I decide to just call corporate. Step back from the booth, google the number, call, explain that this branch doesn't have a manager on duty currently, explain issue, they call the store while I'm on the phone, someone else picks up, they find the manager in seconds, he comes to the booth, full refund and gift card for $20. Corporate takes my email, email with $50 gift card comes a few days later.
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yeah you are paying a shiton more for food at the theater for a reason, Id be pissed too
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TheSlinja posted...

yeah you are paying a shiton more for food at the theater for a reason, Id be pissed too

This. If the items at a theater cost the same as anywhere else, I'd say just take something like candy with you and just refund something like popcorn where you're probably not going to be able to eat it fresh anymore. However, when the theater charges such exorbitant prices and also generally don't allow you to bring in your own items from outside the theater, then the ONLY reason to be buying that shit is to consume while enjoying the movie. He surely didn't buy any of that stuff to take it home, so why should he have to pay their prices?

Asking for a refund for food you bought to watch a movie that didn't work sounds reasonable to me.

Detective Pikachu's plot moves really fast. They're in a real hurry to set everything up so Ryan Reynolds can show up.
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SmokeMassTree posted...

Snip

I love it when they try to lie about the manager not being there or something. Especially when they are... As I have like no free time, I want to say I would have done the same. If they had told me no manager was there, I mostly wouldnt have believe them as places like that usually had a manager in shift. As they are suppose to, AFAIK...
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Actually, I'm on your side of the argument here.

While you ate the food, I do think they should compensate you for that (to a certain extent). You bought the food and drinks FOR the movie. Otherwise you wouldn't have bought it at all.

So if the movie wasn't working, they should have definitely refunded the movie tickets AND food/drinks in some fashion.
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Greenfox111 posted...

LinkPizza posted...

Theyll probably be fine. Hes probably the only one who got a refund on food, anyway...

Of course theyll "be fine," its not about whether or not theyll be fine, its about having a gross entitled attitude. You cant eat all of a product (unless maybe if its a very small product) and then want your money back. You ate the whole damn thing, you had your chance to go "i dont like this" but you kept eating it anyway.

And if he did like it, then why should he get a refund for it? Because he bought it to eat during the movie? Apparantly he either ate it during the 12 minutes the movie was on, or he ate it before the movie. In the first case he got what he wanted out of the product, and in the second case he obviously didn't care enough to wait for the movie and thats his own fault.

Yes, i realize its only a few dollars. But its about the principle of the matter.

Also, you said you bought four tickets? Who was with you? Was all that candy for yourself?

I was with three homies and I payed for everything. None of the candy was for me. It was one of those 8 or maybe 10 oz bags of mini snickers that they were charging 4 dollars for.

I left my card with the cashier who I gave a hard time to after apologizing to him and telling him I know none of this was his fault and said if any of his managers have an issue with any of this to email me. It was a power move.

Final Fantasy2389 posted...

Also you left the food in the theater, which is also kind of dickish. Clean up after yourself.

I grabbed the stuff that was near me, but when we all left the theater it was pitch black in there so it was hard to see anything. The only things that got left was the popcorn and the snickers. And the snickers still had some in the bag. Thats another thing I wondered about. How much could somebody have eaten before it was too much? Half? More than half? One piece?

Yea, I have to agree on getting the food refund as well. Mainly since they overcharge for it and dont technically allow you to bring in your own food/drink. You bought the overpriced snacks for the movie, and since the movie didnt work and now you cant watch it, you deserve a full refund for everything.

millenials are so entitled
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Greenfox111 posted...

millenials are so entitled

Assuming youre not saying this sarcastically, are you like 40+? Because as somebody in the restaurant business, those people are easily the most entitled.

Refund for film is all you should get by the sound of it.

GameLord113 posted...

dont technically allow you to bring in your own food/drink.

This is why I carry a bag or have big pockets most the time when going to watch a film. I can smuggle in food and drink from cheap places like poundland.
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GameLord113 posted...

Yea, I have to agree on getting the food refund as well. Mainly since they overcharge for it and dont technically allow you to bring in your own food/drink. You bought the overpriced snacks for the movie, and since the movie didnt work and now you cant watch it, you deserve a full refund for everything.

With that reasoning yeah the food refund does make sense. It's not marked up like 4x here but it is pretty expensive
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wwinterj25 posted...

Refund for film is all you should get by the sound of it.

GameLord113 posted...

dont technically allow you to bring in your own food/drink.

This is why I carry a bag or have big pockets most the time when going to watch a film. I can smuggle in food and drink from cheap places like poundland.

Im not sure why you feel I shouldnt get a refund, but you feel its okay to smuggle in drinks and food

MICHALECOLE posted...

Im not sure why you feel I shouldnt get a refund, but you feel its okay to smuggle in drinks and food

It's simple really. You've paid for the food and ate it. Just as I do with any food I take in. I don't go back to the shop and ask for a refund. Even more so when I've already ate something.
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wwinterj25 posted...

MICHALECOLE posted...

Im not sure why you feel I shouldnt get a refund, but you feel its okay to smuggle in drinks and food

It's simple really. You've paid for the food and ate it. Just as I do with any food I take in. I don't go back to the shop and ask for a refund. Even more so when I've already ate something.

If you went bowling and rented shoes and put them on and then none of the lanes worked and they gave you your money back for the lanes but not the shoes because you wore them, that wouldnt make sense, right? Well the candy at the movie theater is the shoes!

This analogy doesnt work I dont think..

MICHALECOLE posted...

If you went bowling and rented shoes and put them on and then none of the lanes worked and they gave you your money back for the lanes but not the shoes because you wore them, that wouldnt make sense, right?

You're renting the shoes though.

MICHALECOLE posted...

Well the candy at the movie theater is the shoes!

It really isn't as you buy the products they sell. Food is bought to be eaten and that's what you did.
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Whoa why did you buy three candles to see a movie sounds spooky
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Id say my biggest issue with the whole thing was I spent almost 90$ on four tickets to a movie plus snacks. The movie didnt work. I didnt get any money back from the movie, I got free tickets to another movie. But Im still out 90$.

At my restaurant if somebody doesnt like their food, I make it right. And I gauge it by each individual customer. If some guys steak is slightly overdone and he lets me know, but hes fine with it, maybe Ill buy him a beer or a dessert. If some guys steak is slightly overdone and hes fucking pissed, Ill offer to cook him a new one or to take it off the bill completely. Thats not enough for him? Ill cook him a new one AND take it off the bill completely.

You do what you need to do to make the customer happy, because you have to realize going out to eat is a luxury for some people. They may only go out to a restaurant that is expensive as the one I work at once, maybe twice a year.

As such, somebody may only be able to get out to the movies a couple times a year. If you fuck their movie going experience up, you cut your losses and make it better for the guests that are unhappy. As I said, I was going full Karen, it should not have been a second thought for them to be like our bad heres your money back.

I mean the amount of money it cost them for a soda and popcorn is literal cents, and the candy is probably about 40 cents each for them.

"going full karen" really isn't something to be proud of
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Greenfox111 posted...

"going full karen" really isn't something to be proud of

But its sometimes necessary.
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Greenfox111 posted...

"going full karen" really isn't something to be proud of

Im never proud of it. Ive honestly done it probably three times ever in my life. However:

catatonia posted...

Greenfox111 posted...

"going full karen" really isn't something to be proud of

But its sometimes necessary.

disagree but i've made my opinion known and i will now depart this topic
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Greenfox111 posted...

disagree but i've made my opinion known and i will now depart this topic

Goodbye thank you for your input I love you

wwinterj25 posted...

MICHALECOLE posted...

If you went bowling and rented shoes and put them on and then none of the lanes worked and they gave you your money back for the lanes but not the shoes because you wore them, that wouldnt make sense, right?

You're renting the shoes though.

MICHALECOLE posted...

Well the candy at the movie theater is the shoes!

It really isn't as you buy the products they sell. Food is bought to be eaten and that's what you did.

Though, he did give a lot of it back...
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At this point Im going full Karen

Okay that made me chuckle.

But hey, at least you realized you shouldn't have made such a fuss about it, but you kinda deserve all the $90 you spent.
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LinkPizza posted...

Though, he did give a lot of it back...

From my understanding he was refunded for the ones he took back with no issue. The eaten bag of Snickers however wasn't given a refund as it's already been opened and some eaten.

MICHALECOLE posted...

Id say my biggest issue with the whole thing was I spent almost 90$ on four tickets to a movie plus snacks. The movie didnt work. I didnt get any money back from the movie, I got free tickets to another movie. But Im still out 90$.

You still got your tickets for another film though. You could even watch your film again once they fixed their shit. Although personally I think a cash refund on your film tickets would be better.

MICHALECOLE posted...

You do what you need to do to make the customer happy

In most cases that's what folk who work with customers aim for. However some customers are unreasonable and don't follow the policies in place so deserve nothing. Maybe this will be a lesson to you.
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wwinterj25 posted...

In most cases that's what folk who work with customers aim for. However some customers are unreasonable and don't follow the policies in place so deserve nothing. Maybe this will be a lesson to you.

What lesson though? To not buy food unless you can see the future and know the movie will play all the way through?
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LinkPizza posted...

What lesson though?

To not eat food you possibly may want a refund on. If this situation happened to me I'd simply keep the food as you know I bought it and I got what I paid for. When I'm going to eat it is irrelevant to the folk selling me said food.
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movie theaters and restaurants are not the same thing dude. you go to a restaurant to order a meal. you go to a theater to watch a movie. the movie didnt work and you were compensated for that and you decided to be a white suburban mom about the other stuff that you didnt have to buy (and ate).
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TheWitchMorgana posted...

movie theaters and restaurants are not the same thing dude. you go to a restaurant to order a meal. you go to a theater to watch a movie. the movie didnt work and you were compensated for that and you decided to be a white suburban mom about the other stuff that you didnt have to buy (and ate).

Is there supposed to be a point there?
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youre free to read it and find out
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TheWitchMorgana posted...

youre free to read it and find out

So no. Just rambling. Got it.
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TheWitchMorgana posted...

movie theaters and restaurants are not the same thing dude. you go to a restaurant to order a meal. you go to a theater to watch a movie. the movie didnt work and you were compensated for that and you decided to be a white suburban mom about the other stuff that you didnt have to buy (and ate).

Movie theaters sell an experience with the movie. If they allowed you to bring in your own food or the food was reasonably priced instead of the huge markup, then yea he shouldnt be entitled to a refund. Since his experience was ruined, I feel he should get a full refund including the overpriced candy.

If I paid that much and didnt get a refund Id be pretty peeved too
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wwinterj25 posted...

LinkPizza posted...

What lesson though?

To not eat food you possibly may want a refund on. If this situation happened to me I'd simply keep the food as you know I bought it and I got what I paid for. When I'm going to eat it is irrelevant to the folk selling me said food.

Id be fine if it were reasonably priced. Or if I had been allowed to bring my own food. But its not reasonably priced, and most places dont allowed outside food. In this case, he never bought the food with the intention on getting a refund. But he did intend to eat it during the film. But the film never played correctly, but his friend had eaten some of the food already. Its understandable to want a full refund. Or, at least to be reasonably charged for the items...
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Yeah I'm fine with demanding a refund for the overpriced candy since they don't allow you to bring in outside candy