Current Events > Computer illiterate customers are the worst kind of customers.

(+) Yeah! (+)

No, Karen, it isn't your computer or email that isn't working. If you don't know how to click a link in an email then it's not the email's fault.

@Error1355

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This post is disrespectful towards the elderly

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They had 20+ years to adapt

Lol no, the worst kind are the ones that think they are experts and think they are special with some kind of problem.

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REMercsChamp posted...

This post is disrespectful towards the elderly

She was 35

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REMercsChamp posted...

This post is disrespectful towards the elderly

good. boomers dont deserve special treatment. especially since theyve had more time than anyone else to learn this stuff. literally no excuses

also, they aren't "the elderly". they are just boomers.

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REMercsChamp posted...

This post is disrespectful towards the elderly

Fuck the elderly that refuse to learn. They can talk shit on Facebook and play those games just fine, but as soon as you give them basis instructions to do anything else they turn into the most infuriatingly stupid people.
Last week I spend 40min on the phone trying to get a 64 year old woman's laptop connected to her new BF's wifi. This woman spends 12+ hours daily on her laptop and has done so for a decade. She couldn't find the wifi symbol despite me describing what it looks like and exactly where it's located. I ended up having her go through Settings after 30min. When I asked her to click on the giant Windows logo at the bottom left of her screen...she was pressing the ACER logo at the top of her keyboard with her finger despite knowing what the Windows logo looks like.


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I hate telling my parents how to do something on the computer over the phone.

"OK, go to the task bar"
"What's the task bar?"


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fusespliff posted...

Fuck the elderly that refuse to learn. They can talk shit on Facebook and play those games just fine, but as soon as you give them basis instructions to do anything else they turn into the most infuriatingly stupid people.
Last week I spend 40min on the phone trying to get a 64 year old woman's laptop connected to her new BF's wifi. This woman spends 12+ hours daily on her laptop and has done so for a decade. She couldn't find the wifi symbol despite me describing what it looks like and exactly where it's located. I ended up having her go through Settings after 30min. When I asked her to click on the giant Windows logo at the bottom left of her screen...she was pressing the ACER logo at the top of her keyboard with her finger despite knowing what the Windows logo looks like.

This is why I would never work a real IT job.

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REMercsChamp posted...

This post is disrespectful towards the elderly

*senior citizen*

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There's the old saying "You can't teach an old dog new tricks". Old people are set in their ways and they won't change for anything or anyone.

But yes learning how to use a computer will take some patience and open-mindedness.

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It is funny that people think only old people don't understand computers. So many middle aged and even young people are stupid too.

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LightHawKnight posted...

It is funny that people think only old people don't understand computers. So many middle aged and even young people are stupid too.

Very true but they at least will eventually learn to use computers through repetition.

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FabIemaster posted...

This is why I would never work a real IT job.

Sad thing is I don't even work IT. My friends and family and their friends and family just call me to fix shit.
Granted, I did tell a few of those people to call me as they were paying their IT 50$ for 5min worth of work. And they have been really grateful for me doing so.
I just can't help but be annoyed when I receive the 12th phone call claiming they've been hacked because a dumbass pop-up told them.

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Veggeta X posted...

Very true but they at least will eventually learn to use computers through repetition.

You clearly have not worked IT before. Ever.

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LightHawKnight posted...

You clearly have not worked IT before. Ever.

Okay buddy.

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LightHawKnight posted...

You clearly have not worked IT before. Ever.

True, the amount of people actually willing and able to learn is tiny compared to those that constantly run to you with the exact same problem. More often than not it's just plain unwillingness to learn rather than stupidity.
My moms (55 and 43) had no experience whatsoever, have learned a lot and now use Google to research solutions before they ask me for help.
My 35 year old sister learned how to work with computers in school, needed to do a lot of work using it in her senior year and now calls me to ask how to cut/paste text or files despite me telling her each and every time that every available action is listed when you use the right mouse button.

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IT people aren't trainers. That's something people dunno.

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REMercsChamp posted...

This post is disrespectful towards the elderly

they can take it

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Taharqa_ posted...

I hate telling my parents how to do something on the computer over the phone.

"OK, go to the task bar"
"What's the task bar?"

Don't get me started, my friend.

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fusespliff posted...

True, the amount of people actually willing and able to learn is tiny compared to those that constantly run to you with the exact same problem. More often than not it's just plain unwillingness to learn rather than stupidity.
My moms (55 and 43) had no experience whatsoever, have learned a lot and now use Google to research solutions before they ask me for help.
My 35 year old sister learned how to work with computers in school, needed to do a lot of work using it in her senior year and now calls me to ask how to cut/paste text or files despite me telling her each and every time that every available action is listed when you use the right mouse button.

I would call the unwillingness to learn stupidity any day.

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Rika_Furude posted...

good. boomers dont deserve special treatment. especially since theyve had more time than anyone else to learn this stuff. literally no excuses

also, they aren't "the elderly". they are just boomers.

I mean agree with you that it sucks and they should learn how to perform basic tasks for their jobs, but the notion that they should know it because they've been around longer is flawed, imo. It's well establish that it becomes much harder to learn new skills as you get older, and it helps that most of us our age have been immersed in a world of rapidly developing technology since we were young lads.

but yeah fuck people who aren't willing to learn.

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100%

though i am proud my elderly mom is better with comps than probably 99.999(% of elderly ppl

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REMercsChamp posted...

This post is disrespectful towards the elderly

Only the stupid fucking ones. Computers weren't invented 3 minutes ago.

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Look guys I'm sure you guys are unwilling to charge a lot of things about yourself. Older people are like this only 100x worst.

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But is she HOT?

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Veggeta X posted...

Look guys I'm sure you guys are unwilling to charge a lot of things about yourself. Older people are like this only 100x worst.

I'm unwilling to support banning abortion or whatever, but I can't imagine being unwilling to learn something that I apparently am trying to use at my work or home. That would be like having to own a car but refusing to learn how to drive it.

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REMercsChamp posted...

This post is disrespectful towards the elderly

Old people are the most rude and entitled pieces of shits on this planet.

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kinetika_ posted...

Old people are the most rude and entitled pieces of shits on this planet.

The irony

The elderly are the truly disenfranchised group in our society.

My boss double clicks hyperlinks and I want to punch him in the throat every time he does

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Young people are bad as often as old people tbh. The thing that holds true is old people tend to know how to use older tech, not necessarily new stuff. Though honestly I still don't know how to do most things on my work iPhone.

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hockeybub89 posted...

That would be like having to own a car but refusing to learn how to drive it.

That's exactly what it's like. Old people need to stick to newspaper instead of trying to get the news from the Internet. They want to be with the times but they don't want to learn it. It's part of who and what they are.

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Veggeta X posted...

That's exactly what it's like. Old people need to stick to newspaper instead of trying to get the news from the Internet. They want to be with the times but they don't want to learn it. It's part of who and what they are.

Young people are the same. They can navigate to IG on their phone but can't login to their work computer.

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Computer illiterate customers are the worst kind of customers.

You've never worked in a grocery store.

Trust me. Braindead old people (who are honestly pretty much zombies) are the worst.

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I mostly hate how slow boomers are. Whether it's the line at the bank, the line at Walmart, the slow driver on the freeway or whatever it is they are doing, they give no fuck about how slow they are. There's no sense of urgency at all in what they are doing. I mean it's fine if they want to do this so long as it doesn't inconvenient other people but they are so inconsiderate that they don't care how slow they are and how long they hold up the line.

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Veggeta X posted...

I mostly hate how slow boomers are. Whether it's the line at the bank, the line at Walmart, the slow driver on the freeway or whatever it is they are doing, they give no fuck about how slow they are. There's no sense of urgency at all in what they are doing. I mean it's fine if they want to do this so long as it doesn't inconvenient other people but they are so inconsiderate that they don't care how slow they are and how long they hold up the line.

Pet peeve of mine.
Every time I'm queuing at a store, I wonder why the idiots in front of me don't take out their cash or cards while standing there doing nothing. Older women being the worst offenders with multiple purses and wallets they need to sift through.
Yesterday there was a woman who needed to call her husband for the PIN... Seriously? The thought that you might need the code in order to pay didn't cross your mind until the cashier tells you the amount?

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Yes older people are highly inconsiderate of others when they are the one holding up everyone else.

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I did tech support over the phone:

"My internet isn't working."
"Okay, sir. I saw it down but I reset your connection, and it looks like it's working now. Go ahead and try the internet."
"Try what?"
"Try using the internet."
"What do you want me to do?"
"Test getting online."
"I don't understand."
"Try doing something online."
"I don't know what you want me to do."
"You just need to try something to test your connection."
"How do I test it"
"What do you normally use the internet for?"
"My email."
"Okay, try opening your email."
*click*"Okay it's working"

People who are tech illiterate are definitely frustrating but are not the worst.

The worst ones are the asshole heifers who order something 3 fucking days before Christmas that clearly states it takes 1-2 business days to leave the warehouse, then choose Standard shipping and have the gall to call you on Christmas eve bitching that we ruined her kid's Christmas. Some of the real special ones would threaten to the put the kid on the phone so we can break the news. One year the girl I sat next to said go ahead. The kid got on the phone and she just said "Hi, I'm one of Santa's elves and we're really sorry but it's taking a bit to make it, we'll get it to you but it'll be there next week." The kid just goes "Ok, cool thanks!" and handed the phone back to the mom who just hung up.

Then there are the scammers, particularly the ones who won't give up when you've got then dead to rights. I won't be rude but I will give you clear indications that I know you're full of shit, I just won't come out and say, "No, you're full of shit". At a certain point, give up. It's one of the only reasons I liked being a supervisor, was being able to be a bit more blunt about it.

JimmyFraska posted...

I did tech support over the phone:

"My internet isn't working."
"Okay, sir. I saw it down but I reset your connection, and it looks like it's working now. Go ahead and try the internet."
"Try what?"
"Try using the internet."
"What do you want me to do?"
"Test getting online."
"I don't understand."
"I don't know what you want me to do."
"You just need to try something to test your connection."
"How do I test it"
"What do you normally use the internet for?"
"My email."
"Okay, try opening your email."
*click*"Okay it's working"

Bro, when I use to do tech support decades ago it was so hard explaining what an URL was to these dumb fucks LMAO.

Go to your URL. The web address bar. The bar at the top of the screen that may start with http or www. No not the search bar.

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I hooked my Dad up with Norton Antivirus software, Malware Bytes, and ad blockers, he still get tons of viruses and toolbars ugh

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Hello_Hello_Hey posted...

I hooked my Dad up with Norton Antivirus software, Malware Bytes, and ad blockers, he still get tons of viruses and toolbars ugh

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OMGOMGOMG someone's hacking mah computahhh.

No ma'am I told you to click the link to screen share so I can dl the item for you cause you can't figure it out

How do I really know you're controlling it and not some hacker

Ma'am...we're on the phone and I'm telling you what I'm doing each time I click

Let me speak to your manager!!!

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FabIemaster posted...

My god...

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Hello manager here what's the issue madam?

Well you employee is hacking my computahhhh


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FabIemaster posted...

This is why I would never work a real IT job.

I do and it's not too bad, but there are a few headaches in my building.

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FabIemaster posted...

This is why I would never work a real IT job.

Nah this is why you:
1. Never work a public facing IT job. Employees are bad enough.
2.Get a couple years under your belt and move up to a job where you don't work helpdesk anymore.

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FabIemaster posted...

How does that even function?

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JimmyFraska posted...

I did tech support over the phone:

"My internet isn't working."
"Okay, sir. I saw it down but I reset your connection, and it looks like it's working now. Go ahead and try the internet."
"Try what?"
"Try using the internet."
"What do you want me to do?"
"Test getting online."
"I don't understand."
"Try doing something online."
"I don't know what you want me to do."
"You just need to try something to test your connection."
"How do I test it"
"What do you normally use the internet for?"
"My email."
"Okay, try opening your email."
*click*"Okay it's working"

God these people are the worst.

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