Board 8 > Some idiot sued Walmart over 2 cents and won.

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UItimaterializer
10/04/11 4:52:00 PM
#1:


http://money.msn.com/saving-money/article.aspx?post=52be2cae-65eb-419e-a979-0e6ee43c91f8&gt1=33029

Holy mother of god

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PartOfYourWorld
10/04/11 4:53:00 PM
#2:


She was making a point.

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Bigwig_rah
10/04/11 4:53:00 PM
#3:


Olddd.

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WazzupGenius00
10/04/11 4:53:00 PM
#4:


She's sued them several times before too as I understand it.

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Icehawk
10/04/11 4:56:00 PM
#5:


at least she sues corporations over legitimate ideals, instead of selling out and needing to piggyback off of them to make a living for herself AM I RIGHT? LOL!!!

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masterplum
10/04/11 4:57:00 PM
#6:


I see her point.


This is not nearly as frivolous as some law suits

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Dark Young Link
10/04/11 4:57:00 PM
#7:


There was a topic about this, but yeah that doesn't change how bad the story is.

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Jukkie
10/04/11 4:59:00 PM
#8:


Every big retail place does this tho. If you charge 5 cents extra to every 10th customer at Wal-Mart, that is a crap load of money per day.

Same thing with fast food places. If they "forget" to add a certain topping or just leave out an item all together on every 10th customer, they are making huge profits.

Even if 90% of the ppl complain and get the item back, or reversed or whatever, that 10% that don't said retail place is still making a killing.


It's cheap and fool-hearty business, but its smart business.

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pjbasis
10/04/11 5:10:00 PM
#9:


I thought you could only sue for a minimum of 20 dollars or something?
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KingButz
10/04/11 5:14:00 PM
#10:


From: Jukkie | #008
Every big retail place does this tho. If you charge 5 cents extra to every 10th customer at Wal-Mart, that is a crap load of money per day.

Same thing with fast food places. If they "forget" to add a certain topping or just leave out an item all together on every 10th customer, they are making huge profits.

Even if 90% of the ppl complain and get the item back, or reversed or whatever, that 10% that don't said retail place is still making a killing.


It's cheap and fool-hearty business, but its smart business.


I can guarantee you from having spent some time in the foodservice industry that this is not the case. Cooks in the kitchen and the kids at the drive-through window have absolutely no incentive to screw up people's orders(unless the customer is an ass) because they will get yelled at if the customer complains.

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Not Dave
10/04/11 5:15:00 PM
#11:


pjbasis posted...
I thought you could only sue for a minimum of 20 dollars or something?

http://en.wikipedia.org/wiki/Damages#Nominal_damages

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skull_bonek23
10/04/11 5:15:00 PM
#12:


Yeah I work at a grocery store and we definitely don't intentionally charge people the wrong price at any time. This is pretty ridiculous

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OctilIery
10/04/11 5:16:00 PM
#13:


Jukkie posted...
Every big retail place does this tho. If you charge 5 cents extra to every 10th customer at Wal-Mart, that is a crap load of money per day.

Same thing with fast food places. If they "forget" to add a certain topping or just leave out an item all together on every 10th customer, they are making huge profits.

Even if 90% of the ppl complain and get the item back, or reversed or whatever, that 10% that don't said retail place is still making a killing.


It's cheap and fool-hearty business, but its smart business.


Uh no. No major company does this intentionally.

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AdmiralZephyr
10/04/11 5:23:00 PM
#14:


Jukkie posted...
Every big retail place does this tho. If you charge 5 cents extra to every 10th customer at Wal-Mart, that is a crap load of money per day.

Same thing with fast food places. If they "forget" to add a certain topping or just leave out an item all together on every 10th customer, they are making huge profits.

Even if 90% of the ppl complain and get the item back, or reversed or whatever, that 10% that don't said retail place is still making a killing.


It's cheap and fool-hearty business, but its smart business.



As someone who works in retail and hates almost every policy my company has, I can say that this is the one thing that they don't do. There are always mistakes - somebody put the wrong sign up, some stupid customer put a $300 item back in the wrong spot next to a $50 sign, or the customer themselves being stupid, like reading last week's flier or assuming that the sign on one side of the rack applies to both sides. And even the occasional customer that goes in, switches the clearence stickers on a few items to f*** with us, then leaves, leaving the next customer to think a brand new item is 80% off. But we never intentionally overcharge somebody.

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Jukkie
10/05/11 2:33:00 PM
#15:


You guys are super naive if you actually think people don't try to rip off customers off at big chain stores.

I know from personal experience working in a pizza place, we were told to skimp people on cheese, which happens to be the most commonly used and one of the most expensive toppings. If we skimped like 1/8 of a cup per pizza, which would still make a respectable pizza, that would make the 9th pizza basically free for the store to make. It only costs around 1.75-2.25 per pizza anyway, and most of that cost is the cheese. When people ordered extra cheese, we were ordered to only put the regular amount on. Did that customer still get charged? You bet your bottom.

Every single fast-food type place set a certain goal per month for the restaurant manager to hit. If they are in any doubt of hitting that goal, do you actually think the manager wouldn't skimp on the toppings to reach that goal?

Comon guys, just use your head. I also remember reading some time not long ago about some manager at McDonald's got fired for "cooking the books" so to speak. I can't find the story, but it would pretty much prove what I'm saying here.

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Leebo86
10/05/11 2:41:00 PM
#16:


I used to work in a fast food restaurant and a grocery store deli/meat/seafood department.

My experience was that my bosses wanted me to do stuff "by the book." And no, the book didn't tell us to rip off 10% of the customers.

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Crono801
10/05/11 2:44:00 PM
#17:


Yeah Jukkie, I think your experience is the exception rather than the rule.
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ZaziGuado
10/05/11 2:49:00 PM
#18:


While an ethical gray area (or perhaps straight up unethical), from a marketing standpoint such a strategy is genius. Its similar to Lamisol and off-brand vagina cream being the exact same formula.

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KingButz
10/05/11 2:55:00 PM
#19:


From: Jukkie | #015
Comon guys, just use your head. I also remember reading some time not long ago about some manager at McDonald's got fired for "cooking the books" so to speak. I can't find the story, but it would pretty much prove what I'm saying here.


I worked in fast-food management and we learned that skimping on ingredients makes dissatisfied customers which makes business for our competitors, and not for us. Giving your customers a bad deal makes them seek business elsewhere. It makes terrible business sense to screw over your customers, because given other options, they won't stand for it.

The amount of hell a customer can raise if she catches you screwing her is not worth the pennies saved by skimping.

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Jukkie
10/05/11 3:04:00 PM
#20:


Maybe I am in the minority here, but every person I have ever talked to about this has agreed with me 100%. I have had it happen to me personally a number of times.

I could chalk it up as bad luck, or maybe the guy was having an off day, but I swear its the reason to this day that 99% of people check their bag for their food before they leave the drive-in window.

I dunno, I thought this was a more common occurrence then what it seems to be.

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KingButz
10/05/11 3:06:00 PM
#21:


I always check my bag for food because I doubt the competence of the minimum wage employees, not the motives of the company.

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Dauntless Hunter
10/05/11 3:06:00 PM
#22:


No, people check their food because screw-ups are common. I don't think 99% of people assume they're being intentionally cheated. If they did, why would they keep going there?

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Jukkie
10/05/11 3:07:00 PM
#23:


Just saying, in Wal-Marts case if you do 1 million transactions a day, and overcharge every tenth person by 5 cents, that is a buttload of money for doing absolutely nothing. Most people think "meh what's 5 cents", and just forget about it. I can't even fathom why Wal-Mart wouldn't do this.

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Jukkie
10/05/11 3:08:00 PM
#24:


From: KingButz | #021
I always check my bag for food because I doubt the competence of the minimum wage employees, not the motives of the company.


Exactly what they want you to think!!!!!

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KingButz
10/05/11 3:09:00 PM
#25:


They don't do it because if they really did do that intentionally, they would get caught and they would be flayed to hell and back. Angry customers are much louder than happy ones.

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Leebo86
10/05/11 3:09:00 PM
#26:


"Never attribute to malice that which is adequately explained by stupidity."

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swirIdude
10/05/11 3:10:00 PM
#27:


ITT: Jukkie was brainwashed by a bad employer and is now insane.

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Jukkie
10/05/11 3:11:00 PM
#28:


How is it stupid to make more money for doing less? Pretty smart if you ask me.

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redrocket
10/05/11 3:12:00 PM
#29:


You realize all these minimum wage workers would have to be in on the scam, right? And you think that something like that wouldn't get leaked by them? lol

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Leebo86
10/05/11 3:13:00 PM
#30:


Jukkie posted...
How is it stupid to make more money for doing less? Pretty smart if you ask me.

Talking about messed up orders at the drive through. Way, way more likely to be incompetence.

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Jukkie
10/05/11 3:13:00 PM
#31:


From: swirIdude | #027
ITT: Jukkie was brainwashed by a bad employer and is now insane.


Haha, I actually don't care, I'm just trying to make the point that it definitely happens. A lot more that even I probably realize. I would totally be one of those people that just says "screw it, it was just 5 cents".

So I'm part of the problem, but I know it happens.

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KingButz
10/05/11 3:13:00 PM
#32:


In competitive market(such as that for all retailers and restaurants) you cannot both cheat customers and keep a loyal customer base.

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OmarsComin
10/05/11 3:13:00 PM
#33:


I have no problem with what she did. Your sign is required to match your real price and in every state they do audits of various stores and will fine you if you consistently have pricing errors.

I don't know how the pricing system works there. What they're describing where they're selling old and new stock of an item at a different price sounds pretty whack, almost unbelievable.
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Jukkie
10/05/11 3:14:00 PM
#34:


From: redrocket | #029
You realize all these minimum wage workers would have to be in on the scam, right? And you think that something like that wouldn't get leaked by them? lol


It has been leaked by them, IM LEAKING IT NOW!

Man, I wish I could find that article.

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Jukkie
10/05/11 3:15:00 PM
#35:


From: KingButz | #032
In competitive market(such as that for all retailers and restaurants) you cannot both cheat customers and keep a loyal customer base.


Wal-Mart? Comon...

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agesboy
10/05/11 3:17:00 PM
#36:


Just saying, in Wal-Marts case if you do 1 million transactions a day, and overcharge every tenth person by 5 cents, that is a buttload of money for doing absolutely nothing. Most people think "meh what's 5 cents", and just forget about it. I can't even fathom why Wal-Mart wouldn't do this.

And quite a few customers will get annoyed, say "Well, f*** Wal-Mart, then", and go shop somewhere else if they notice- and if they're doing it on a massive scale intentionally, people will notice. The more pennies they scrape, the more eyes are there to witness it.

I really, really doubt Wal-Mart would endanger their continued profits for pennies from small purchases.

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redrocket
10/05/11 3:19:00 PM
#37:


Jukkie posted...
From: redrocket | #029
You realize all these minimum wage workers would have to be in on the scam, right? And you think that something like that wouldn't get leaked by them? lol
It has been leaked by them, IM LEAKING IT NOW!

Man, I wish I could find that article.


Yeah, your experience with one pizza place with corrupt management is obviously indicative of how national chains work. In spite of the fact that multiple people in this thread with retail experience, including management, are saying otherwise.

I'm sure this does happen in individual stores. And when it's inevitably leaked, it's not big news because it's some little store in Bum **** Wyoming. If a store like Wal-Mart was doing this as a matter of corporate policy, it would be front page national news.

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Leebo86
10/05/11 3:20:00 PM
#38:


Wouldn't it have to be programmed into their system somehow for them to do it across the board randomly? You can't rely on the cashiers to just add a few cents here and there. It wouldn't be worth it to them.

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Jukkie
10/05/11 3:22:00 PM
#39:


Way to mount that high horse off an obvious joke. However....

From: redrocket | #037
Yeah, your experience with one pizza place with corrupt management is obviously indicitive of how national chains work. In spite of the fact that multiple people in this thread with retail experience, including management, are saying otherwise.

I'm sure this does happen in individual stores. And when it's inevitably leaked, it's not big news because it's some little store in Bum **** Wyoming. If a store like Wal-Mart was doing this as a matter of corporate policy, it would be front page national news.


Guess what is a franchise store? So technically, every store is in fact, individual.

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redrocket
10/05/11 3:23:00 PM
#40:


Oh man, Jukkie's playing the "haha guys, I was just kidding!" card. Time to bail on this topic.

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Jukkie
10/05/11 3:24:00 PM
#41:


From: redrocket | #040
Oh man, Jukkie's playing the "haha guys, I was just kidding!" card. Time to bail on this topic.


From: Jukkie | #034
It has been leaked by them, IM LEAKING IT NOW!

Man, I wish I could find that article.




That's the joke.

Geeeez.

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KingButz
10/05/11 3:28:00 PM
#42:


It's true about franchise stores, the owners will usually charge more and give inferior service than corporate locations do. I worked for a corporate owned location and we regarded the franchise stores with a considerable amount of derision because of this. When a individual store is owned directly by the corporation, they will usually make sure things are run "by the book."

Franchised stores the boss can do whatever he wants behind the doors.

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Azp2k32
10/05/11 3:31:00 PM
#43:


Some of Jukkie's examples may not be applicable or realistic... but there's no reason to doubt Walmart doing this. How many people do you think check the receipt for 98 cents vs. 1 dollar? It's not exactly a scheme that requires all the minimum wage employees to be in on it. The chances of them even being aware of the issue are slim to none. Granted-it's not huge money. But consider that to make up for that court costs paid to that lady, the store has to sell only 9,000 products overpriced by 2 cents to make up for the difference.

And just to preempt the argument on the other side as to why Walmart would bother, we know the human mind subconsciously does see the purchase of a 99 cent product as more appealing and is more likely to pull the trigger vs. an item that costs $1. If Walmart can make an item look cheaper to increase likelihood for people to purchase the item, then make that extra 1% profit off every purchase... I really see no reason to doubt why a large-scale corporation like Walmart wouldn't take advantage of that to maximize profit. I mean, god only knows how much extra money they have raked in over the years on little, tiny profit maximizing schemes along this line; schemes seemingly small and innocuous enough to avoid starting any sort of large scale inquiry that would jeopardize profits.

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Jukkie
10/05/11 3:31:00 PM
#44:


Wow, a response that doesn't take something I said completely out of context, and go off on a wild tangent.

Thanks Bartz.

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Chuckles
10/05/11 3:32:00 PM
#45:


It would be stupid to make that policy at a place like... McDonald's. Half the time they screw up an order by giving you things you don't want on your food, you really think some minimum wage kid is standing there thinking "Ok, gotta skimp the pickles on this next one! Wait, it was 10 right?"

You say that the stores care about making more money... This is definitely true. But this generally only applies to people who actually have a stake in them making more money, people like managers. Minimum wage workers don't see an extra nickel if the store makes 100% more money than usual. You're counting on them giving a damn, them being a group of people who are notorious for having a severe lack of ****s to give. Even if the manager did tell all of his employees to skimp on cheese or leave out some of the onions or whatever, you're then counting on them caring enough to actually listen. The only way this works at all is if he threatens to fire someone for using too many condiments, which would never happen because the ****storm from the "My boss fired me because I wouldn't rip off customers" story that hit the papers the next day would be ridiculous.
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Jukkie
10/05/11 3:35:00 PM
#46:


I never ever said it worked. I just said it happens.

My examples are like worst case scenario. Did I listen to my boss when he told me to skimp on cheese? Hell no, I wasn't gonna rip of people.

You don't think the manager of a store could "forget" to order more pickles, so he tells people at the start of the shift to only put on 2 pickles instead of 3? Why would the kid making the burger care? Why would he not only do the 2 pickles?

Just saying.

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KingButz
10/05/11 3:36:00 PM
#47:


From: Azp2k32 | #044
Some of Jukkie's examples may not be applicable or realistic... but there's no reason to doubt Walmart doing this. How many people do you think check the receipt for 98 cents vs. 1 dollar? It's not exactly a scheme that requires all the minimum wage employees to be in on it. The chances of them even being aware of the issue are slim to none. Granted-it's not huge money. But consider that to make up for that court costs paid to that lady, the store has to sell only 9,000 products overpriced by 2 cents to make up for the difference.

And just to preempt the argument on the other side as to why Walmart would bother, we know the human mind subconsciously does see the purchase of a 99 cent product as more appealing and is more likely to pull the trigger vs. an item that costs $1. If Walmart can make an item look cheaper to increase likelihood for people to purchase the item, then make that extra 1% profit off every purchase... I really see no reason to doubt why a large-scale corporation like Walmart wouldn't take advantage of that to maximize profit. I mean, god only knows how much extra money they have raked in over the years on little, tiny profit maximizing schemes along this line; schemes seemingly small and innocuous enough to avoid starting any sort of large scale inquiry that would jeopardize profits.


I think that you are confusing negligence with deceptive practices. Although Wal Mart can make up the court costs by overcharging, that's not going to pay for the bad press the court case has generated. If Wal Mart were actually cheating their customers, they would slowly lose their customers to another retailer, like Target(assuming in this case that Target isn't engaging in deceptive practices).

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KingButz
10/05/11 3:39:00 PM
#48:


From: Jukkie | #046
I never ever said it worked. I just said it happens.

My examples are like worst case scenario. Did I listen to my boss when he told me to skimp on cheese? Hell no, I wasn't gonna rip of people.

You don't think the manager of a store could "forget" to order more pickles, so he tells people at the start of the shift to only put on 2 pickles instead of 3? Why would the kid making the burger care? Why would he not only do the 2 pickles?

Just saying.


It can definitely happen in small businesses, that's for sure. But it could be that the pizza's were priced so that the customers still considered it a good deal even with less cheese. In the pizza business(of all businesses) it is incredibly easy to find 20+ competitors if your current shop falls out of your favor.

Or, the store experienced less business as a result of the boss and his deceptive practices. Big corporations know better than to actively screw their customers.

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Jukkie
10/05/11 3:42:00 PM
#49:


Small business...like Papa Johns? Pizza Hut?

Also, we did awesome at that store. Highest is the region by far. I wonder how? Oh yeah we cheated people.

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redrocket
10/05/11 3:45:00 PM
#50:


Jukkie posted...
Did I listen to my boss when he told me to skimp on cheese? Hell no, I wasn't gonna rip of people.

Based on this quote, I have to wonder just how much your customers actually got cheated. Also, I'm sure there were many factors involved in your store's performance.

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