Poll of the Day > Christmas is CANCELLED for Family cause 6 y/o spent $16,000+ on SONIC FORCES!!!

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Full Throttle
12/13/20 4:59:36 PM
#1:


Do you think this family should still have to pay up?



6 y/o George Johnson from Connecticut had secretly spent over 16,000 on his mom's credit card to buy UPGRADES for his favourite video game, SONIC FORCES and now Christmas is CANCELLED cause they have to PAY UP!!

In July, George used his mother, Jessica's Ipad and went on a spending spree in Apple's app-store buying up virtual "golden rings" costing 1.99 to 99.99 that unlocked new characters and levels

Now they can't afford their mortgage and are forced to cancel christmas..

Apple has refused to return the money saying they failed to turn the child proof settings on

41 y/o Jessica is a real estate agent who said her child's behaviour is like a DRUG ADDICT and called these games PREDATORY

She said "It's like my 6 y/o was doing lines of cocaine and doing bigger and bigger hits. These games are designed to be completely predatory and get kids to buy things. What grown up would spend 100 on a chest of virtual gold coins?"

When George was told what he had done, he offered to "pay you back mom"

Jessica, who works on commission said "How? I pay him $4 to clean his room. I didn't get a paycheque from March to September. My income has decreased by 80% because of this pandemic. I don't know about Christmas"

Her husband cares for their 2 kids full time and she works from home cause of covid-19 and didnt notice her ipad had been taken by her younger child.

On July 9, 2500 worth of charges appeared on her credit card from Apple that she didn't authorize because they were bundled together and didn't link to the game.

She thought it was fraud and called the bank and filed a fraud claim once it reached 16,293.10

In October her bank confirmed the charges were legit and said she had to contact Apple

Apple ran through a "buried list of all the charges" and noticed a Sonic icon that was the culprit

But she missed the 60 day window to claim the payments back and said she didn't call within 60 days cause Chase told her it was likely fraud and that paypal and apple.com were top fraud charges

She said "Apple said 'tough'. They told me that, because i didn't call within 60 days of the charges, they can't do anything"

She got no sy mpathy even when she said they can't afford the mortgage on their house and was told she has a setting she should have known.

She says "Obviously if if had known there was a setting for that, i wouldn't have allowed my 6 y/o to run up nearly 20,000 for virtual gold rings"

She's now warning other parents about putting child proof settings on before letting kids play on Ipads and phones as she's appaled that this is even possible in these games and apple devices are not pre-set

Jessica lays the blame on Apple and not her son stating "My son didn't understand that the money was real. How could he? He's playing a cartoon game in a world taht he knows is not real. Why would the money be real to him? That would require a big cognitive leap. I may have to force this kid pay me back in 15 years when he gets his first job".

Apple, Chase and Sega did not comment on this story

Do you think they should be forced to pay back the 16K smackers?

https://i.imgur.com/xWO7WeB.jpg

https://i.imgur.com/wtks6BT.jpg

https://i.imgur.com/7I9uhuU.jpg
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JigsawTDC
12/13/20 5:15:23 PM
#2:


Only solution is for this kid to start playing Sonic Forces competitively to earn back the money. He should have a nice leg up on most people with all those gold rings!
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Zareth
12/13/20 5:17:06 PM
#3:


Full Throttle posted...
What grown up would spend 100 on a chest of virtual gold coins?
Oh you sweet summer child

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Kyuubi4269
12/13/20 5:20:23 PM
#4:


Full Throttle posted...
Apple has refused to return the money saying they failed to turn the child proof settings on

Fair, next.

JigsawTDC posted...
Only solution is for this kid to start playing Sonic Forces competitively to earn back the money. He should have a nice leg up on most people with all those gold rings!

I'd watch that summer feel good film.
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BADoglick
12/13/20 5:30:13 PM
#5:


People at my bank try to file disputes for this kinda thing all the time (never that much though) and the fact is that the game developer is trying to turn a profit and the bank isn't going to just eat the money. Parents need to not keep their cc info saved on anything where their kids can make a purchase without their authorization. That's their own dumb fault.

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ClarkDuke
12/13/20 5:38:53 PM
#6:


i think the company should eat the charges, it's the only way to stop these kinds of predatory purchases, ok?

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Zeus
12/13/20 5:56:08 PM
#7:


jfc....

Full Throttle posted...
6 y/o George Johnson from Connecticut had secretly spent over 16,000 on his mom's credit card to buy UPGRADES for his favourite video game, SONIC FORCES and now Christmas is CANCELLED cause they have to PAY UP!!

In July, George used his mother, Jessica's Ipad and went on a spending spree in Apple's app-store buying up virtual "golden rings" costing 1.99 to 99.99 that unlocked new characters and levels

Now they can't afford their mortgage and are forced to cancel christmas..

...why don't they just contact either the company to reverse the purchases or the credit card company to dispute the charges?

Full Throttle posted...
Apple has refused to return the money saying they failed to turn the child proof settings on

But that still leaves both the appmaker and the credit card company, although I guess they have a lot to lose if they try to just dispute the charges with Apple itself involved.

Full Throttle posted...
41 y/o Jessica is a real estate agent who said her child's behaviour is like a DRUG ADDICT and called these games PREDATORY

She said "It's like my 6 y/o was doing lines of cocaine and doing bigger and bigger hits. These games are designed to be completely predatory and get kids to buy things. What grown up would spend 100 on a chest of virtual gold coins?"

Not for nothing, but most of the blame is on the parents for failing to supervise. This could have happened with anything. The hit might not have been as huge, but they'd still be looking at a massive bill. They basically gave their kid unsupervised access to a credit card.

Full Throttle posted...
Jessica lays the blame on Apple and not her son stating "My son didn't understand that the money was real. How could he? He's playing a cartoon game in a world taht he knows is not real. Why would the money be real to him? That would require a big cognitive leap. I may have to force this kid pay me back in 15 years when he gets his first job".

He could have understood it if he had a real parent who had explained to him, instead of one who apparently never even looked at the app her son was using and abdicated her parental responsibility to a gamemaker. While MTX is inherently scummy and there probably should be something done to curb the worst of it, a lot of this is on them.

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LinkPizza
12/13/20 6:15:43 PM
#8:


I guess sell the child to get the money back...
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streamofthesky
12/13/20 6:34:28 PM
#9:


Yet another example of why these microtransactions should affect the age rating of a game and not be available in children's games.
And yet another example of how evil Apple is.
Not surprised at all that they're holding firm on not refunding her. They're the richest company in human history yet avoid paying corporate taxes through inversion, why would they give up even one cent of ill gotten gains?

Btw, I recall a similar story a year or so ago w/ a Fifa game and it was either Sony or Nintendo that refunded the money even though it was an EA game, so they basically ate the cost to help the family.

Zeus posted...
...why don't they just contact either the company to reverse the purchases or the credit card company to dispute the charges?
She did....

Full Throttle posted...
On July 9, 2500 worth of charges appeared on her credit card from Apple that she didn't authorize because they were bundled together and didn't link to the game.

She thought it was fraud and called the bank and filed a fraud claim once it reached 16,293.10

In October her bank confirmed the charges were legit and said she had to contact Apple

Apple ran through a "buried list of all the charges" and noticed a Sonic icon that was the culprit

But she missed the 60 day window to claim the payments back and said she didn't call within 60 days cause Chase told her it was likely fraud and that paypal and apple.com were top fraud charges

She said "Apple said 'tough'. They told me that, because i didn't call within 60 days of the charges, they can't do anything"
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Final Fantasy2389
12/13/20 6:42:00 PM
#10:


Sonic forces isn't even a good game. That kid has crappy taste.

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LinkPizza
12/13/20 6:44:55 PM
#11:


streamofthesky posted...
Btw, I recall a similar story a year or so ago w/ a Fifa game and it was either Sony or Nintendo that refunded the money even though it was an EA game, so they basically ate the cost to help the family.

Not to downplay this, but there were a few things different about the stories. For Fifa, it was only 550, so about $667.44, according to Google... A very small amount compared to $16,293.10. Also, I heard that while the game was owned by EA, the payments were made via the family's Nintendo account, I guess... So, maybe they felt a little more responsible. And Nintendo is pretty nice. Plus, since they usually don't discount games, maybe they were feeling generous. Idk...
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AwesomeTurtwig
12/13/20 6:53:12 PM
#13:


I don't think Sonic Forces is a mobile game.

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Zareth
12/13/20 6:55:47 PM
#14:


AwesomeTurtwig posted...
I don't think Sonic Forces is a mobile game.
GameFAQs search says its on Android too. Nothing about Apple though.

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Far-Queue
12/13/20 7:00:53 PM
#15:


Full Throttle posted...
What grown up would spend 100 on a chest of virtual gold coins?"

Zareth posted...
Oh you sweet summer child
My thoughts exactly lol

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LinkPizza
12/13/20 7:15:48 PM
#16:


Zareth posted...
GameFAQs search says its on Android too. Nothing about Apple though.

"Sonic Forces - Racing Battle" is on Apple... The in-app purchase pictures also seem to match...

Source - I have an iPhone and checked...
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Metalsonic66
12/13/20 7:20:20 PM
#17:


You should have a password or something if your kid is playing on a phone or device with your card info in there

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adjl
12/13/20 7:25:03 PM
#18:


On one hand, yes, parents should be supervising children's use of their credit cards. On the other, the fact that games have gotten to such a point that parents can be out $16k for failing to adequately supervise their child's gaming is utterly despicable. There's really no other way to describe it.

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creativerealms
12/13/20 7:41:14 PM
#19:


AwesomeTurtwig posted...
I don't think Sonic Forces is a mobile game.
There is a mobile version.

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Raddest_Chad
12/13/20 8:19:11 PM
#20:


Her being ignorant isn't Apple's fault. She's just pissed off that she's out the money and to accept personal responsibility for yourself and your kids isn't how the 21st century works. Yeah, she made a mistake and was negligent, but these horror stories have been making the rounds for years and anyone that thinks having payment info on a device their child uses is acceptable is a moron. They need to mark microtransactions as predatory and regulate the hell out of it, but still, it's not like the mom is some boomer granny.

Only I use my phone, but I set it to require a password to spend money just as a "think about this one more time before committing" roadblock.
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Zareth
12/13/20 9:59:59 PM
#21:


adjl posted...
On one hand, yes, parents should be supervising children's use of their credit cards. On the other, the fact that games have gotten to such a point that parents can be out $16k for failing to adequately supervise their child's gaming is utterly despicable. There's really no other way to describe it.
1995: Supervise your child's gaming or they'll see pixelated blood in M rated games like Mortal Kombat
2020: Supervise your child's gaming or they'll spend $16k on a game rated E for everyone

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Krow_Incarnate
12/13/20 10:26:08 PM
#22:


They should be able to dispute this with their bank.

Most people who don't play video games don't know just how monetized they are aside from the upfront payment.

My manager was asking me about the Avengers game for his kid, and he didn't even know the base price of games are $60.00

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LinkPizza
12/13/20 10:34:25 PM
#23:


Krow_Incarnate posted...
Most people who don't play video games don't know just how monetized they are aside from the upfront payment.

That is true. I mean, most probably wouldn't even understand what a MTX is.
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Muscles
12/13/20 10:43:50 PM
#24:


Why would you want to get your kids addicted to phones that young? They don't even need them

My cousin let's his kids be on them all day, even meals, and they throw a fit if you try to take it away. It's pretty ridiculous that kids don't go outside and do kid stuff anymore

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Raddest_Chad
12/13/20 10:47:07 PM
#25:


Muscles posted...
Why would you want to get your kids addicted to phones that young? They don't even need them

My cousin let's his kids be on them all day, even meals, and they throw a fit if you try to take it away. It's pretty ridiculous that kids don't go outside and do kid stuff anymore
It ruins their eyes too. Not like a "need glasses" way, but to do with muscles and "need surgery". Way worse.
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LinkPizza
12/13/20 10:49:21 PM
#26:


Muscles posted...
Why would you want to get your kids addicted to phones that young?

I don't think they're trying to get them addicted to them. But it is nice to have something for when they're waiting or whatever. Not to mention, according to the article, she didn't even actually give the iPad to the kid when this happened...
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darcandkharg31
12/13/20 10:52:41 PM
#27:


Muscles posted...
It's pretty ridiculous that kids don't go outside and do kid stuff anymore
people get family services called on them if their kids aint supervised, it's a fucked up world where a kid can't even play in their own yard alone.

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adjl
12/13/20 10:53:40 PM
#28:


Krow_Incarnate posted...
Most people who don't play video games don't know just how monetized they are aside from the upfront payment.

This is really the issue here. It's a threat that's easy enough to mitigate, but it's not a threat that most non-gamers even know (or have reason to remotely suspect) is there. People that don't follow gaming news aren't aware of the dangers microtransactions present, and the companies putting them into games clearly marketed toward kids know damn well what they're doing.

Raddest_Chad posted...
these horror stories have been making the rounds for years

They have, but they're not headlines that are going to grab the attention of anyone that doesn't already care about gaming news. Nobody reads every news article they see (there simply aren't enough hours in the day for that), and that means people don't see warnings that are buried in articles that don't interest them.

Muscles posted...
Why would you want to get your kids addicted to phones that young? They don't even need them

I'm sure you were playing video games at around that age. That the games are on a phone doesn't really change anything.

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Muscles
12/13/20 10:56:08 PM
#29:


Maybe as an occasional thing, but I spent more time playing outside, doing puzzles, arts & crafts, etc.

It's not like it was a once a month thing for this kid if he can rack up 16k

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adjl
12/13/20 10:59:33 PM
#30:


Muscles posted...
It's not like it was a once a month thing for this kid if he can rack up 16k

You really haven't seen how some of these games are designed, have you? It doesn't take long at all to end up with an absurd bill if you lack the impulse control or money sense needed to stop yourself (and especially if you don't make the connection to real money, which I'm guessing was the case with this kid).

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thedicemaster
12/13/20 11:13:20 PM
#31:


last I used the app store on an apple device it would ask for a password even for installing free apps, and this was with default settings.
so wouldn't they have had to disable that for purchases?
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Raddest_Chad
12/13/20 11:20:50 PM
#32:


thedicemaster posted...
last I used the app store on an apple device it would ask for a password even for installing free apps, and this was with default settings.
so wouldn't they have had to disable that for purchases?
Yeah, that's a good point. I totally forgot about that. But she would've had to literally go in and disable that.

And the point of "her kid just took it" doesn't hold water for me, when she obviously lets the kid use it anyways. It wasn't likely some calculated heist to finally use mom's iPad for the first time ever.
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blu
12/13/20 11:22:40 PM
#33:


You cant give your kid credit card access and then ask for refunds on consumables theyve used.
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Raddest_Chad
12/13/20 11:25:56 PM
#34:


blu posted...
You cant give your kid credit card access and then ask for refunds on consumables theyve used.
That's exactly the thing. You gotta lock your devices you don't want them doing things on. You're the parent. Kid-proofing is your job when they're little. Give them their own and don't put any means to spend money on it. If they wanna buy stuff, they can go get a Play Store card from a shop. Everywhere sells them.
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Zeus
12/14/20 1:44:59 AM
#35:


streamofthesky posted...
And yet another example of how evil Apple is.

Apple isn't the maker of the app, they're the middleman who facilitated the transaction. It's like getting mad at Paypal.

streamofthesky posted...
She did....

She did not. There wasn't ONE mention of her reaching out to the app's maker. Instead she contacted Apple. She would have had better luck talking to Sega than Apple.

streamofthesky posted...
Btw, I recall a similar story a year or so ago w/ a Fifa game and it was either Sony or Nintendo that refunded the money even though it was an EA game, so they basically ate the cost to help the family.

...so what you're saying is that maybe she should reach out to Sega instead of Apple?

LinkPizza posted...
Not to downplay this, but there were a few things different about the stories. For Fifa, it was only 550, so about $667.44, according to Google... A very small amount compared to $16,293.10. Also, I heard that while the game was owned by EA, the payments were made via the family's Nintendo account, I guess... So, maybe they felt a little more responsible. And Nintendo is pretty nice. Plus, since they usually don't discount games, maybe they were feeling generous. Idk...

Yeah, and Nintendo probably got their money back from EA anyway.

adjl posted...
On one hand, yes, parents should be supervising children's use of their credit cards. On the other, the fact that games have gotten to such a point that parents can be out $16k for failing to adequately supervise their child's gaming is utterly despicable. There's really no other way to describe it.

...it wasn't just that she failed to secure her credit card, she didn't notice the charges for OVER SIXTY DAYS, according to your highlighted selection earlier. Did she not read her credit card statements?

Otherwise the risks here are the same risks with any other unsupervised use. If you don't monitor your kid with your credit card info, they can run up massive bills doing literally anything. Not to mention everything else the kid could have done while being unmonitored.

Zareth posted...
1995: Supervise your child's gaming or they'll see pixelated blood in M rated games like Mortal Kombat
2020: Supervise your child's gaming or they'll spend $16k on a game rated E for everyone

Parenting in 1995: Sit your kid in front of a tv and check in occasionally
Parenting 2020: Give your kid unlimited access to a device more powerful than a 1995 computer, give that account direct access to your bank credit card, don't bother supervising the child or your credit card statements, and then act surprised when things go horribly wrong.

Muscles posted...
Why would you want to get your kids addicted to phones that young? They don't even need them

Also this. But more importantly, if you are doing that, it should be on a separate device with parent controls that you're carefully monitoring.


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LinkPizza
12/14/20 1:48:14 AM
#36:


Zeus posted...
...so what you're saying is that maybe she should reach out to Sega instead of Apple?

Probably not. In that story, EA made the game. Nintendo housed it on their system. And Nintendo paid. In this case, Sega made the game, Apple hosted it on their phones. Calling Apple and having them pay would actually be like in the story. Calling Sega would have been like if they called EA instead...
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wwinterj25
12/14/20 1:51:00 AM
#37:


Full Throttle posted...
Apple has refused to return the money saying they failed to turn the child proof settings on

They are right.

41 y/o Jessica is a real estate agent who said her child's behaviour is like a DRUG ADDICT and called these games PREDATORY

So she knows her kid has a addictive personality but still let him play addictive games without any type of parental controls in place and let him take her ipad without her knowing(even though she works at home) that had her credit card details on it? She doesn't seem that bright.

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NightStrife
12/14/20 2:35:26 AM
#38:


Im sure Im extremely biased since Im an accountant but I literally dont understand how someone doesnt check their bank statements monthly. I personally balance my checkbook almost every other day and would have caught the first charge within 3 days at worst.

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Lokarin
12/14/20 2:43:28 AM
#39:


why does a 6 yo have a credit card?

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LinkPizza
12/14/20 2:45:10 AM
#40:


Lokarin posted...
why does a 6 yo have a credit card?

Lok... Did you even read the first sentence?
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Lokarin
12/14/20 2:56:43 AM
#41:


LinkPizza posted...
Lok... Did you even read the first sentence?

no....

......but I went back and it's actually the second sentence

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demonfang178
12/14/20 3:03:30 AM
#42:


adjl posted...
This is really the issue here. It's a threat that's easy enough to mitigate, but it's not a threat that most non-gamers even know (or have reason to remotely suspect) is there. People that don't follow gaming news aren't aware of the dangers microtransactions present, and the companies putting them into games clearly marketed toward kids know damn well what they're doing.

Which is why parents should invest just a little bit of time to learn about their child's hobbies.

And unless the phone had some auto-fill option (which you DON'T DO on a phone moreso than any other device), a 6 y/o apparently knows how to use a credit card.
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VeeVees
12/14/20 3:13:22 AM
#43:


If you are some 70 y/o then I understand. 41 y/o should know tech. This is just bad parenting.

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LinkPizza
12/14/20 3:26:46 AM
#44:


Lokarin posted...
no....

......but I went back and it's actually the second sentence

I believe it's the first sentence. It says:

Full Throttle posted...
6 y/o George Johnson from Connecticut had secretly spent over 16,000 on his mom's credit card to buy UPGRADES for his favourite video game, SONIC FORCES and now Christmas is CANCELLED cause they have to PAY UP!!

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streamofthesky
12/14/20 3:33:37 AM
#45:


Zeus posted...
Apple isn't the maker of the app, they're the middleman who facilitated the transaction. It's like getting mad at Paypal.

She did not. There wasn't ONE mention of her reaching out to the app's maker. Instead she contacted Apple. She would have had better luck talking to Sega than Apple.
Apple controls the store, it'd have to be through them if the payment were to be canceled/reversed.
And Apple makes something like 30% or more of the transaction amount. There's a lawsuit filed I think by Epic about it for being too high. Sega did not get $16K from this family, Apple got a big chunk of it, too. Both should refund the amounts they got from the transaction. But it'd have to go through Apple, it's their store.

...so what you're saying is that maybe she should reach out to Sega instead of Apple?
What? In the other example, Nintendo is the "Apple" (store owner) and EA is the "Sega" (game/IP owner). Nintendo is the one that repaid the family. So how the hell did you get, "go to Sega" from a story where "Sega" didn't help and "Apple" did?
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Zeus
12/14/20 4:04:53 AM
#46:


streamofthesky posted...
What? In the other example, Nintendo is the "Apple" (store owner) and EA is the "Sega" (game/IP owner). Nintendo is the one that repaid the family. So how the hell did you get, "go to Sega" from a story where "Sega" didn't help and "Apple" did?

Why, is the Sega the app's actual maker?

streamofthesky posted...
Apple controls the store, it'd have to be through them if the payment were to be canceled/reversed.

At some point it go through them, but it also involves the app maker who could initiate the transaction on their end.

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SilentSeph
12/14/20 7:04:37 AM
#47:


That sucks. This happened to me with my niece and my friend with his son, but luckily it was only $100 in both cases. My friend managed to get a full refund, but I only got $1 back

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LinkPizza
12/14/20 7:05:28 AM
#48:


Zeus posted...
Why, is the Sega the app's actual maker?

I explained in the other post...

In the old example: EA made the game, while Nintendo hosted it on their system.

In this example: Sega made the game, while Apple hosted it on their system.

So, Nintendo is to Apple, as EA is to Sega...
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reason
12/14/20 7:18:13 AM
#49:


While I agree that the parents should have "turned on the child settings", there should be some kind of limit on these transactions to prevent the amount of charges from becoming so high. Of course, if my CC was suddenly being charged for things that I don't normally buy, my Bank calls me to check on it.

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Lokarin
12/14/20 7:18:14 AM
#50:


LinkPizza posted...
I believe it's the first sentence. It says:

That isbn't enough - that doesn't answer MY question of... who let a 6 year old have a credit card

The second sentence answers that, it was because iPads let you just buy shit without asking

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LinkPizza
12/14/20 7:28:40 AM
#51:


Lokarin posted...
That isbn't enough - that doesn't answer MY question of... who let a 6 year old have a credit card

The second sentence answers that, it was because iPads let you just buy shit without asking

Your question made it sound like you were asking why a 6 yes old had a credit card instead. Though, it was most likely an app as I dont think a Sonic Forces on the console has $16,000 worth of stuff, if at all...
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