Poll of the Day > Trying to cancel any subscription.

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KeepAnEyeOut
12/01/19 3:43:45 PM
#1:


https://www.youtube.com/watch?v=rT00aQWCjSQ
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DirtBasedSoap
12/01/19 3:55:15 PM
#2:


Microsoft makes it so stupidly difficult to cancel XBL on their website. I pay for gamepass every three months but I like to pay for it as I need it and not automatically. Every time I renew, it turns recurring billing back on despite me turning it off all the time and the button to cancel seems to get smaller and be in a different spot. Really scummy and they should be legally penalized.
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Lokarin
12/01/19 4:01:36 PM
#3:


The easiest way to cancel is to just issue a stop payment, what are they going to do... say you owe them or something?
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Judgmenl
12/01/19 4:03:37 PM
#4:


Lokarin posted...
The easiest way to cancel is to just issue a stop payment, what are they going to do... say you owe them or something?


Yes actually, that's exactly what happens.
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LinkPizza
12/01/19 4:06:58 PM
#5:


That's why you should change you method of payment to a pre-paid credit card, and then not put any money on it afterwards... I've done that before. I had to get something to stop paying on my card. But they didn't have a cancel or anything. So, I just switched my card to one with no money...

Judgmenl posted...
Lokarin posted...
The easiest way to cancel is to just issue a stop payment, what are they going to do... say you owe them or something?


Yes actually, that's exactly what happens.

Depends on the company. Something like NetFlix or Hulu just cancel the account. But you don't really owe them anything. You just pay when you're ready to start it up again... Like in this case...
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Sahuagin
12/01/19 4:48:45 PM
#6:


cancelling adobe was really tough like that, but I did it through chat which made it a lot easier.

"you know if you cancel right now, you will have to pay a small fee, blah blah blah"

that's fine, please continue

"we have an offer available for 10% off, blah blah blah"

no thanks

"ok, just to confirm, are you really sure you would like to cancel?"

yes

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Hop103
12/01/19 5:33:43 PM
#7:


Deleting your FB is annoying too as they try to politely shame you into not doing it.
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ParanoidObsessive
12/01/19 5:53:25 PM
#8:


DirtBasedSoap posted...
Microsoft makes it so stupidly difficult to cancel XBL on their website

This (along with data breaches) is why I adamantly refuse to give them (or Sony) my credit card info at all. I only buy pre-paid account cards and have total control over my account, and don't have to worry about BS involving accounts getting automatically renewed when I don't want them to, or having trouble cancelling things.
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Cruddy_horse
12/01/19 6:19:08 PM
#9:


DirtBasedSoap posted...
Microsoft makes it so stupidly difficult to cancel XBL on their website. I pay for gamepass every three months but I like to pay for it as I need it and not automatically. Every time I renew, it turns recurring billing back on despite me turning it off all the time and the button to cancel seems to get smaller and be in a different spot. Really scummy and they should be legally penalized.


Don't forget, you need to go to the website to turn it off, but you can turn it back on on the Xbox itself.
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brestugo
12/02/19 12:23:33 AM
#10:


Prepaid cards. For magazines and the Sunday paper (I still like a few mags & I like the Sunday paper) I write a money order or check. Giving someone credit info is just asking for trouble...
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J_Dawg983
12/02/19 2:33:01 AM
#11:


Sahuagin posted...
cancelling adobe was really tough like that, but I did it through chat which made it a lot easier.

"you know if you cancel right now, you will have to pay a small fee, blah blah blah"

that's fine, please continue

"we have an offer available for 10% off, blah blah blah"

no thanks

"ok, just to confirm, are you really sure you would like to cancel?"

yes
Sounds like when I finally got around to cancelling my satellite radio. Always hated those places that make you actually go through a person to cancel a service since they always have to make it such a pain in the ass of them going on about how you shouldnt cancel.

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FrndNhbrHdCEman
12/02/19 2:38:00 AM
#12:


DirtBasedSoap posted...
Microsoft makes it so stupidly difficult to cancel XBL on their website. I pay for gamepass every three months but I like to pay for it as I need it and not automatically. Every time I renew, it turns recurring billing back on despite me turning it off all the time and the button to cancel seems to get smaller and be in a different spot. Really scummy and they should be legally penalized.

Yup. Got sick of it an had my cc company block them on my card. They restarted it twice.
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InfestedAdam
12/02/19 12:29:45 PM
#13:


Interesting. I am looking at my account now and do agree it seems they make it difficult to cancel as a precaution. My recurring renewal is turned-off but when I attempt to just cancel it early it keeps saying "but the subscription has been paid for till XX-XX-XX". After a warning that cancelling early will not give a refund it proceed to say it cannot cancel since the subscription is active.

EDIT: Looking at my email history, seems when I subscribed in June and turned-off the auto renewal that setting actually stuck since I was not charged anything until few months later when I renewed it again.
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