Board 8 > I'm done with Uber Eats [RageFAQS]

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Lopen
10/27/18 1:35:45 PM
#51:


For all the talk of entitlement in this topic, I would argue that of the two options:

- Customer expects to get a service they paid for rather than waiting and being told 35 minutes later it can't be done, refund or not
- Driver does not feel they should need to deliver food that was ordered because there was a hiccup and they aren't paid enough for that

The latter comes off as more entitled, to me.

I understand it's probably not the driver's fault given what has been said about Uber Eats. But we can't necessarily assume it isn't their fault either because "poor delivery drivers..." I mean it's definitely more their fault than Bell's for using their service which a lot of posters seem to be implying.
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Mozzezz
10/27/18 1:38:38 PM
#52:


I just started using Uber Eats (mainly for McDonald's but also other stuff, so far I got a McDonalds and Denny's order) and plan to try Grub Hub soon (mainly for Checkers and I suppose Taco Bell).

They should probably tell you this when you sign up, but still, I see this an an acceptable risk to be able to have McDonald's and Checkers delivered to my door whenever I want. I still plan to also use regular restaurant delivery as well, but won't give up this for this reason.
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SupremeZero
10/27/18 1:39:55 PM
#53:


Obellisk posted...
I don't believe my expectations of receiving what I pay for are out of the ordinary.

I also don't want anything above what I'm actually entitled, my meal.

It's not.

The issue is your target.
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Corrik
10/27/18 1:40:30 PM
#54:


Why would people even pay like $10 plus to have their food delivered. That's a hella waste of money.
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Naye745
10/27/18 1:41:11 PM
#55:


if you're a driver and you arrive at a place expecting food to be ready to be delivered, that's more than "a hiccup". that's poor service on the part of the restaurant, or the app, or whatever, but as a non-hourly contracted worker, you are in no way a representative of the establishment in question and under no obligation to spend your next 15-30 minutes waiting to make money. in reality, everyone here's getting pissed at the wrong people (it's the uber eats service itself) because they can actually attach a face to it, when they're all getting screwed.
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HeroDelTiempo17
10/27/18 1:41:38 PM
#56:


Nanis23 posted...

Is giving someoen a bad customer service even if money is not on the line really means they don't own him anything? even though his time was wasted and the service was terrible?
Like if you go to a restaurant and order something, then it takes them 30 minutes to make, and bring you the food cold/bad quality/too salty/overdone or whatever and you ask for them to replace it and they tell you "lol no, if you don't like it you can go away without paying"?

If you use a service, they should try and make the best use of their service, even if you only pay later


Ideally, yes. But delivery adds a layer and freelance delivery makes it even more complex. At my in-house delivery job I'd call the customer, let them know about a delay and ask it's okay, and coordinate with my supervisor back at the store to adjust schedules. I'd pick up a few cookies from the store and throw them in for free, just because I could. Freelance guys aren't really equipped do that, and aren't being paid to. These apps are way, WAY more detached from the customer than a restaurant is. You gotta be okay with a drop in service if you choose to use them. You're no longer paying for service, you're paying for convenience.

The big lie of the service industry is that the customer's time is the most valuable, but I guarantee you that they're all running cost/benefit analysis on dealing with certain problems. Freelance guys are put in a greater position to value their time more than the customer's, and I don't know what systems there are to punish them for pissing off customers but it's probably way more lenient than direct delivery.
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Mozzezz
10/27/18 1:42:26 PM
#57:


Corrik posted...
Why would people even pay like $10 plus to have their food delivered. That's a hella waste of money.


It's $3 for McDonalds, Denny's was $7 though, but it was a failry far drive for me.
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Lopen
10/27/18 1:44:27 PM
#58:


Naye745 posted...
if you're a driver and you arrive at a place expecting food to be ready to be delivered, that's more than "a hiccup". that's poor service on the part of the restaurant, or the app, or whatever, but as a non-hourly contracted worker, you are in no way a representative of the establishment in question and under no obligation to spend your next 15-30 minutes waiting to make money


Well, the big thing is you guys are just assuming that's what happened. You don't actually know what happened. Just that it was cancelled after some time. There are scenarios where the driver is in fact at fault. They're less frequent than the ones that are a result of the app being at fault, and possibly even the restaurant being at fault, but they sure as hell outnumber the scenarios where Bell is at fault.
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Corrik
10/27/18 1:46:28 PM
#59:


Mozzezz posted...
Corrik posted...
Why would people even pay like $10 plus to have their food delivered. That's a hella waste of money.


It's $3 for McDonalds, Denny's was $7 though, but it was a failry far drive for me.

Plus tip?
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Naye745
10/27/18 1:47:12 PM
#60:


I don't really remember implying or saying that Bell was "at fault" in any way, I'm just commenting on the validity of being angry at the driver.

And as someone who has driven lots of trips for Uber Eats, and experienced a lot of the problems of the system as a driver firsthand, I feel pretty qualified as to what sort of assumptions I can/can't be making about the experience, thanks.
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Obellisk
10/27/18 1:48:35 PM
#61:


Corrik posted...
Mozzezz posted...
Corrik posted...
Why would people even pay like $10 plus to have their food delivered. That's a hella waste of money.


It's $3 for McDonalds, Denny's was $7 though, but it was a failry far drive for me.

Plus tip?


Tips are optional..

(runs away from topic before shit storm over tipping occurs)

Tee hee.
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HeroDelTiempo17
10/27/18 1:48:45 PM
#62:


Yeah I'm also not saying Bell is at fault at all, just pointing out what you can reasonably expect from this kind of service when things go wrong.
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Mozzezz
10/27/18 1:48:48 PM
#63:


Corrik posted...
Mozzezz posted...
Corrik posted...
Why would people even pay like $10 plus to have their food delivered. That's a hella waste of money.


It's $3 for McDonalds, Denny's was $7 though, but it was a failry far drive for me.

Plus tip?


Yeah, but that's about standard for any restaurant delivery. Since McDonald's is cheaper then most places the tip should also be less, I tip 10% to delivery drivers.

Edit: Of course I mean the McDonald's price is standard, not Denny's.
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Naye745
10/27/18 1:49:23 PM
#64:


Not feeling bad at all for you tbqh
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Corrik
10/27/18 1:50:02 PM
#65:


Mozzezz posted...
Corrik posted...
Mozzezz posted...
Corrik posted...
Why would people even pay like $10 plus to have their food delivered. That's a hella waste of money.


It's $3 for McDonalds, Denny's was $7 though, but it was a failry far drive for me.

Plus tip?


Yeah, but that's about standard for any restaurant delivery. Since McDonald's is cheaper then most places the tip should also be less, I tip 10% to delivery drivers.

Wait what? You tip 30 cents to a delivery driver? Jesus.

I'd be canceling a ton of mother fuckers shit too.
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Naye745
10/27/18 1:52:31 PM
#66:


Seriously, if you aren't tipping your driver because it's a non-standard delivery service (if you get delivery direct from any restaurant, you'd better be tipping them) that's honestly fine, but you better be willing to accept the problems with the non-standard system.
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Mozzezz
10/27/18 1:52:55 PM
#67:


Corrik posted...
Mozzezz posted...
Corrik posted...
Mozzezz posted...
Corrik posted...
Why would people even pay like $10 plus to have their food delivered. That's a hella waste of money.


It's $3 for McDonalds, Denny's was $7 though, but it was a failry far drive for me.

Plus tip?


Yeah, but that's about standard for any restaurant delivery. Since McDonald's is cheaper then most places the tip should also be less, I tip 10% to delivery drivers.

Wait what? You tip 30 cents to a delivery driver? Jesus.

I'd be canceling a ton of mother fuckers shit too.


What the hell are you talking about? 10% of the total order. So if the order is $20 I tip $2. I also even count delivery and tax into the total, so they probably get more from me then your average person lol.
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Lopen
10/27/18 1:54:30 PM
#68:


Naye745 posted...
I feel pretty qualified as to what sort of assumptions I can/can't be making about the experience, thanks.


So are you saying you're the rock bottom and no Uber Eats driver could possibly be worse at their job than you or what?
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StealThisSheen
10/27/18 1:55:09 PM
#69:


Lopen posted...
Naye745 posted...
if you're a driver and you arrive at a place expecting food to be ready to be delivered, that's more than "a hiccup". that's poor service on the part of the restaurant, or the app, or whatever, but as a non-hourly contracted worker, you are in no way a representative of the establishment in question and under no obligation to spend your next 15-30 minutes waiting to make money


Well, the big thing is you guys are just assuming that's what happened. You don't actually know what happened. Just that it was cancelled after some time. There are scenarios where the driver is in fact at fault. They're less frequent than the ones that are a result of the app being at fault, and possibly even the restaurant being at fault, but they sure as hell outnumber the scenarios where Bell is at fault.


I don't think anybody was actually arguing Bell was at fault

I was arguing the restaurant was at fault. Sounds like the app is probably at fault. I was never saying it's Bell's fault. What I was arguing was that his anger was misplaced at the driver, and that his attitude of "It shouldn't matter how long they have to wait, they should wait and I should be the only delivery they do" isn't fair. Delivery services still run on atleast some kind of schedule, you don't just own the driver for however long you want. If a shipping service stops by to pick something up and it isn't ready, they just cancel the shipment and move on.

It's fair to be upset, but I think he has unrealistic expectations of how these services should work.
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Corrik
10/27/18 1:55:55 PM
#70:


Mozzezz posted...
Corrik posted...
Mozzezz posted...
Corrik posted...
Mozzezz posted...
Corrik posted...
Why would people even pay like $10 plus to have their food delivered. That's a hella waste of money.


It's $3 for McDonalds, Denny's was $7 though, but it was a failry far drive for me.

Plus tip?


Yeah, but that's about standard for any restaurant delivery. Since McDonald's is cheaper then most places the tip should also be less, I tip 10% to delivery drivers.

Wait what? You tip 30 cents to a delivery driver? Jesus.

I'd be canceling a ton of mother fuckers shit too.


What the hell are you talking about? 10% of the total order. So if the order is $20 I tip $2. I also even count delivery and tax into the total, so they probably get more from me then your average person lol.

Actually I can assure you that as a delivery driver for like 3 years that you are a shitty as fuck tipper.

First of all, you are tipping a driver based on a price for a restaurant that has absolutely zero to do with them. Whether you order $10,000 worth of food or $1 worth of food they are doing the same amount of work.

I would never tip a delivery driver less than $5 plus the change. And if the weather is bad out you usually bump that up some.

Your idea of what is a good tip for a delivery driver is pretty bad.

And that's just for a standard delivery. Having to go wait in line, pick your food up somewhere where your not an employee, and have zero control over the order at all due to said status. Just wow.
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Corrik
10/27/18 2:00:13 PM
#71:


But pack to the point, who pays like $10 + for delivery anyways. At that point it has to make more sense to pick it up yourself unless the conditions are bad.
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FlyingForever
10/27/18 2:02:10 PM
#72:


Obellisk posted...
Corrik posted...
Mozzezz posted...
Corrik posted...
Why would people even pay like $10 plus to have their food delivered. That's a hella waste of money.


It's $3 for McDonalds, Denny's was $7 though, but it was a failry far drive for me.

Plus tip?


Tips are optional..



So is being a horrible person
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Obellisk
10/27/18 2:02:13 PM
#73:


Corrik posted...
But pack to the point, who pays like $10 + for delivery anyways. At that point it has to make more sense to pick it up yourself unless the conditions are bad.


So we can make others experience the bad conditions? See I don't agree with that.
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Mozzezz
10/27/18 2:02:45 PM
#74:


Corrik posted...
Mozzezz posted...
Corrik posted...
Mozzezz posted...
Corrik posted...
Mozzezz posted...
Corrik posted...
Why would people even pay like $10 plus to have their food delivered. That's a hella waste of money.


It's $3 for McDonalds, Denny's was $7 though, but it was a failry far drive for me.

Plus tip?


Yeah, but that's about standard for any restaurant delivery. Since McDonald's is cheaper then most places the tip should also be less, I tip 10% to delivery drivers.

Wait what? You tip 30 cents to a delivery driver? Jesus.

I'd be canceling a ton of mother fuckers shit too.


What the hell are you talking about? 10% of the total order. So if the order is $20 I tip $2. I also even count delivery and tax into the total, so they probably get more from me then your average person lol.

Actually I can assure you that as a delivery driver for like 3 years that you are a shitty as fuck tipper.

First of all, you are tipping a driver based on a price for a restaurant that has absolutely zero to do with them. Whether you order $10,000 worth of food or $1 worth of food they are doing the same amount of work.

I would never tip a delivery driver less than $5 plus the change. And if the weather is bad out you usually bump that up some.

Your idea of what is a good tip for a delivery driver is pretty bad.

And that's just for a standard delivery. Having to go wait in line, pick your food up somewhere where your not an employee, and have zero control over the order at all due to said status. Just wow.


That's standard.

Yeah you can go back and forth about who does more work, drivers, waiters/waitress, bus boys/girls, etc., but it's simply not worth it for me to have something delivered for much more then 10%. In restaurants you are pretty much forced to tip the waiter/waitress 20% as a base line, a practice that mysteriously went up from 15% and probably shouldn't have.

I don't tip UPS, mailman, etc. anything and they are much more valuable to me then any restaurant delivery service.

You are extremely entitled and I won't be responding to you any further.
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Obellisk
10/27/18 2:03:04 PM
#75:


FlyingForever posted...
Obellisk posted...
Corrik posted...
Mozzezz posted...
Corrik posted...
Why would people even pay like $10 plus to have their food delivered. That's a hella waste of money.


It's $3 for McDonalds, Denny's was $7 though, but it was a failry far drive for me.

Plus tip?


Tips are optional..



So is being a horrible person

Obellisk posted...
Tips are optional..

(runs away from topic before shit storm over tipping occurs)

Tee hee.


Let's quote the whole post. It was a joke.
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Corrik
10/27/18 2:03:58 PM
#76:


Obellisk posted...
Corrik posted...
But pack to the point, who pays like $10 + for delivery anyways. At that point it has to make more sense to pick it up yourself unless the conditions are bad.


So we can make others experience the bad conditions? See I don't agree with that.

? I said if the conditions are bad out it would be a reason to use delivery. Your response doesn't make sense (but some delivery drivers won't deliver in bad conditions also - I always did to bump up my tips tenfold. Though we would also say we aren't taking any deliveries without at least a $5 minimum tip).
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Corrik
10/27/18 2:05:07 PM
#77:


That is not standard at all for a delivery driver. Like, where you even got that from is ridiculous.
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Naye745
10/27/18 2:06:03 PM
#78:


gotta love the person who is paying to have someone bring them their food so they dont have to leave the house calling someone "entitled"
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Mozzezz
10/27/18 2:06:21 PM
#79:


Corrik posted...
That is not standard at all for a delivery driver. Like, where you even got that from is ridiculous.


Fuck you.

It's what my family has tipped all their lives and I know others do too. It's not my fault these places don't pay you a living wage.
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Naye745
10/27/18 2:06:47 PM
#80:


Lopen posted...
Naye745 posted...
I feel pretty qualified as to what sort of assumptions I can/can't be making about the experience, thanks.


So are you saying you're the rock bottom and no Uber Eats driver could possibly be worse at their job than you or what?


I've done around 100 Eats trips and have an 100% approval score, but hey, why not throw out unnecessarily inflammatory insults!
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Mozzezz
10/27/18 2:08:04 PM
#81:


Naye745 posted...
gotta love the person who is paying to have someone bring them their food so they dont have to leave the house calling someone "entitled"


So now because you use delivery services you are entitled, especially when you can get cheaper prices many places online. lol, this is why I hate the contest board and only show up on on season.
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Naye745
10/27/18 2:08:04 PM
#82:


(And as I said earlier, I've never cancelled a trip, even under crap circumstances. I'm just saying that the system is flawed and frustrating and not accounting for that when you're a user of it is...at the very least ignorant of what's even happening)
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Mozzezz
10/27/18 2:09:04 PM
#83:


Corrik posted...
That is not standard at all for a delivery driver. Like, where you even got that from is ridiculous.


You're just some dumb ass new age kid.
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Naye745
10/27/18 2:09:34 PM
#84:


Mozzezz posted...
Naye745 posted...
gotta love the person who is paying to have someone bring them their food so they dont have to leave the house calling someone "entitled"


So now because you use delivery services you are entitled, especially when you can get cheaper prices many places online. lol, this is why I hate the contest board and only show up on on season.


If you are saying that tipping employees who are paid a non-standard wage on the expectation of receiving tips is "entitlement", then yes, you are being ridiculously entitled and crappy.
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Corrik
10/27/18 2:10:00 PM
#85:


15% is standard in a restaurant off the non taxed portion. Some places will charge up to 18% gratuity on classier/large meal orders at restaurants.

Are you just throwing numbers out of a hat?

A lot of places have minimum orders for delivery at like $7-$8 bucks. So you are saying delivery drivers should be out there running orders across town for 70 cent tips? Like, Jesus. I bet delivery drivers would literally lose money if everyone was like you. Then they would install mandatory driver fees to everyone because of yinz.

I can't even.

Your delivery driver, if you are regularly tipping low, should deliver your food last every time an option exists to do so. And if Uber eats they should cancel your order every time. You literally cost them money to work.
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Corrik
10/27/18 2:11:00 PM
#86:


Mozzezz posted...
Corrik posted...
That is not standard at all for a delivery driver. Like, where you even got that from is ridiculous.


Fuck you.

It's what my family has tipped all their lives and I know others do too. It's not my fault these places don't pay you a living wage.

Fuck you I want perfect service and want to make you lose money to do it because I can't understand how tipping works. Just lmfaoaoaoao.

And that fact your family has been shitty tippers your entire life isn't an excuse to think it's normal to be a shitty tipper. Unless your delivery driver is doing a bad job, you shouldn't be tipping that low.
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Lopen
10/27/18 2:11:49 PM
#87:


Naye745 posted...
I've done around 100 Eats trips and have an 100% approval score, but hey, why not throw out unnecessarily inflammatory insults!


I wasn't insulting you

I was saying the possibility the driver that gave Bell service was worse than you at their job should be considered

Dumbass (there's an insult for you)
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Obellisk
10/27/18 2:13:16 PM
#88:


Corrik posted...
Obellisk posted...
Corrik posted...
But pack to the point, who pays like $10 + for delivery anyways. At that point it has to make more sense to pick it up yourself unless the conditions are bad.


So we can make others experience the bad conditions? See I don't agree with that.

? I said if the conditions are bad out it would be a reason to use delivery. Your response doesn't make sense (but some delivery drivers won't deliver in bad conditions also - I always did to bump up my tips tenfold. Though we would also say we aren't taking any deliveries without at least a $5 minimum tip).


Well demanding a minimum tip is a bit meh, and I'm just saying that if I think it's bad to be driving out I don't feel good ordering delivery and making another person have to do it. That's all.
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Naye745
10/27/18 2:13:34 PM
#89:


Quality content!
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FlyingForever
10/27/18 2:13:56 PM
#90:


Mozzezz posted...
Corrik posted...
That is not standard at all for a delivery driver. Like, where you even got that from is ridiculous.


Fuck you.

It's what my family has tipped all their lives and I know others do too. It's not my fault these places don't pay you a living wage.


Lmao next time I order a drink or two at a bar if the bill is $5 I'm gunna toss 2 quarters on the floor.

Thanks mozzezz
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Mozzezz
10/27/18 2:14:04 PM
#91:


Corrik posted...
15% is standard in a restaurant off the non taxed portion. Some places will charge up to 18% gratuity on classier/large meal orders at restaurants.

Are you just throwing numbers out of a hat?

A lot of places have minimum orders for delivery at like $7-$8 bucks. So you are saying delivery drivers should be out there running orders across town for 70 cent tips? Like, Jesus. I bet delivery drivers would literally lose money if everyone was like you. Then they would install mandatory driver fees to everyone because of yinz.

I can't even.

Your delivery driver, if you are regularly tipping low, should deliver your food last every time an option exists to do so. And if Uber eats they should cancel your order every time. You literally cost them money to work.


I just wouldn't hire you is all, I'm not "entitled enough to think I need food (outside of maybe something like Peapod) delivered to me. I'm not entitled enough to think I am so necessary that 10% isn't enough.

Also, where exactly did 15 and 20% come from in resturants, most likely pulled out of someones ass so they didn't have to pay a living wage.

And yeah, I also tip on tax and delivery charges, so really I am tipping more then 10% anyway.
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MajinZidane
10/27/18 2:14:05 PM
#92:


My experience ordering delivery and working delivery has been somewhere in the 20% range as average.
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Mozzezz
10/27/18 2:15:34 PM
#93:


FlyingForever posted...
Mozzezz posted...
Corrik posted...
That is not standard at all for a delivery driver. Like, where you even got that from is ridiculous.


Fuck you.

It's what my family has tipped all their lives and I know others do too. It's not my fault these places don't pay you a living wage.


Lmao next time I order a drink or two at a bar if the bill is $5 I'm gunna toss 2 quarters on the floor.

Thanks mozzezz


Another dumb response, I shouldn't have to say that I don't go below $2, most people have a minimum.
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StealThisSheen
10/27/18 2:15:54 PM
#94:


10% tip for delivery is pretty bad yeah
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FlyingForever
10/27/18 2:17:18 PM
#95:


Mozzezz posted...
FlyingForever posted...
Mozzezz posted...
Corrik posted...
That is not standard at all for a delivery driver. Like, where you even got that from is ridiculous.


Fuck you.

It's what my family has tipped all their lives and I know others do too. It's not my fault these places don't pay you a living wage.


Lmao next time I order a drink or two at a bar if the bill is $5 I'm gunna toss 2 quarters on the floor.

Thanks mozzezz


Another dumb response, I shouldn't have to say that I don't go below $2, most people have a minimum.


You're still cheap
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FlyingForever
10/27/18 2:17:34 PM
#96:


StealThisSheen posted...
10% tip for delivery is pretty bad yeah


Hey back off my family does it
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yep, don't mind, I've already won one and I'm rich, it's not like I need 1k for video games - UltimaterializerX
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Mozzezz
10/27/18 2:18:06 PM
#97:


How old are you guys btw bitching at me, probably barely pushing 25.
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"Lower your guard and you will allow the enemy in." - Frog from Chrono Trigger (the original alt frog).
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Naye745
10/27/18 2:18:46 PM
#98:


Yikes, this dude is a trainwreck
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it's an underwater adventure ride
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Obellisk
10/27/18 2:18:48 PM
#99:


Standard $4 minimum. If it's a large order and a ton to carry it'll go up. Timing normally has no effect.

But sometime you can order 3 things and it costs $40. I'm not tipping the kid $8.
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( SBell )
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Mozzezz
10/27/18 2:18:51 PM
#100:


FlyingForever posted...
StealThisSheen posted...
10% tip for delivery is pretty bad yeah


Hey back off my family does it


Where do you get your numbers from exactly?
---
"Lower your guard and you will allow the enemy in." - Frog from Chrono Trigger (the original alt frog).
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