Board 8 > I'm done with Uber Eats [RageFAQS]

(+) Yeah! (+)

You shouldn't be allowed to cancel someone's order because it's taking longer than expected. You agreed to pick up someone's food. I've already been waiting 35 minutes. Why is this an allowable option for Uber eats drivers?
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Because the driver isnt being paid to sit there and wait...? Your complaint should be with the restaurant who is supposed to have the food ready by the time the driver arrives...
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Because one person's order shouldn't be able to make multiple people's orders take longer, so there needs to be something in place to avoid that.

And there is.
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Why are they choosing todeliver more than one person's food at a time. Seems like that is the problem.
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...Do you know how delivery business works?
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Regardless, they're getting paid to deliver your food, not sit there and wait for it, whether they have more than one delivery or not.

The problem is the restaurant, not Uber Eats. The food is supposed to be ready/nearly ready when the driver gets there.
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This brings up another good point, I am ordering food for delivery, why now am I also waiting for you to deliver someone else's food across town while my food gets cold.

Back to untrackable Chinese and Local Pizza for this house.

I hear what you're saying, but I'm paying for a service and i shouldn't have to wait over 30 minutes only for my order to get cancelled by someone who is being paid to bring it to me because it's taking longer than he expected. I have given him a job all he has to do is complete it.
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Obellisk posted...

This brings up another good point, I am ordering food for delivery, why now am I also waiting for you to deliver someone else's food across town while my food gets cold.

Back to untrackable Chinese and Local Pizza for this house.

I hear what you're saying, but I'm paying for a service and i shouldn't have to wait over 30 minutes only for my order to get cancelled by someone who is being paid to bring it to me because it's taking longer than he expected. I have given him a job all he has to do is complete it.

... are you assuming that that won't happen for pizza.
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SupremeZero posted...

Obellisk posted...

This brings up another good point, I am ordering food for delivery, why now am I also waiting for you to deliver someone else's food across town while my food gets cold.

Back to untrackable Chinese and Local Pizza for this house.

I hear what you're saying, but I'm paying for a service and i shouldn't have to wait over 30 minutes only for my order to get cancelled by someone who is being paid to bring it to me because it's taking longer than he expected. I have given him a job all he has to do is complete it.

... are you assuming that that won't happen for pizza.

Untrackable.

And they won't just cancel my order. It'll just eventually show up.
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You realize pizza and Chinese places also do more than one delivery at once, right

This is a stupid topic and you're refusing to actually understand how anything works, so whatever
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The driver doesn't get to decide who eats.
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You sounding privileged as fuck right now bro
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Because I think I should get what I'm paying for?
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You're bitching that somebody who isn't getting paid to wait an hour for your food didn't wait an hour for your food

And instead of the reasonable reaction of "Man, this restaurant sucks for taking so long and messing things up," you're blaming the driver

The drivers are given a time of when to pick up the food. If the food isn't ready by then, maybe expecting them to wait a little bit is one thing, but saying "Man it's been 35 minutes and they didn't wait longer" is stupid. It's not their fault wherever you ordered food from sucks

Frankly, you should stop using the service, because you're acting entitled as fuck and nobody wants that kind of person as a customer
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You misunderstand, I waited 35 minutes. We do not know how long he waited. All we know is that after 35 minutes of me placing my order he chose to cancel it.
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StealThisSheen posted...

Frankly, you should stop using the service

I'm done with Uber Eats [RageFAQS]
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The issue is that you're suggesting that no matter how long it takes the food to get done/no matter how late it is, they should have to wait for it.

That's not how it works.

That's not how any delivery service works.
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ExThaNemesis posted...

You sounding privileged as fuck right now bro

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I think the difference in our views here is that I am looking at this service as a whole and you are looking at it in a more compartmentalized fashion.

If a company is going to offer to have food brought to my door from dozens of local restaurants and itll only cost me $6.99 (sometimes more or less) plus the regular cost of Food and I agree to this, I expect the job to be completed.

Regardless we are going to disagree here, so like I said, back to delivery from places with in house delivery men and women who won't decide to not deliver my food because it's not what they agreed to.
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didnt you also have the issue where you kept placing and order and the same guy kept accepting and canceling because he was on a bike
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Here is the issue.

Uber Eats is Garbage.
Other services are not.

I say this as someone who worked as a supervisor at restaurant for 3 years.

We added Uber Eats and we added Door Dash within a few weeks of each other. They ran on different tablets.

When a Door Dash order appeared we had to acknowledge it on the tablet and select it would be available in 5/10/15/20/25/30 minutes. And then the "Dasher" does not arrive until the appointed time.

Uber Eats on the other hand says fuck you restaurant. You don't get a choice in the matter. And then approximately 5-10 minutes later the driver arrives. Mind you sometimes the order gives specific instructions that require at least 15 minutes of additional wait for the order. All we can do is apologize to the driver and explain there was a customer request resulting in the delay.

.

It's a flawed system that starts from Uber Eats and not the driver or the restaurant.

Now, granted, if I were a driver I would not accept multiple deliveries at the same time. but I can see why that would be encouraged especially if their profit margins are thin. In that case I would only take a second order before the first was finished if I knew from experience that the first restaurant had a good reputation as far as promptness.

.

But yeah fuck them and use doordash instead. They allow the restaurant to have some say in how long it will take which makes a huge difference.
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yeah that sucks hard. as a driver i gave up on uber eats because waiting 10+ minutes for an order that might earn me like 3 bucks is an atrocious trade-off. i don't like cancelling orders/trips but sometimes the app throws both restaurant and driver into an incredibly unfair situation. basically the system is crap, like FD says.
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first world problems.

"Too lazy to go out and get food myself" the topic.
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Why is everyone shitting on the TC?

He has a point- he is paying for a service and did not receive the service. He's paying the restaurant to make the food, and Uber Eats to deliver it. If there was a problem, one or the other (but most probably Uber Eats) should have called him to let him know. If the restaurant was taking too long, he should have been notified and offered to either have the delivery rescheduled (perhaps with another driver), or given a coupon of some sort as an apology and cancel the order.

Under no circumstances should he ever have an order just canceled with no notification and no recompense.

If you were sitting in a restaurant and the server decided 'well I'm not going to give this guy his food because I have other customers waiting and his food is taking too long because my shift is ending, cancel his order', you'd expect some kind of recompense, and it probably would cost the server their job. Yes, I know its not completely compatible because of logistics, but its a very similar principle.

I havn't used Uber Eats in a while.

Doesn't the app specifically tell you if they are in the middle of another order? I know with regular Uber I can see if they are still on another trip. I know I have a habit of auto canceling if I see this sometimes.
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Why don't you pick up your own food or just have it delivered normally?
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KokoroAkechi posted...

I havn't used Uber Eats in a while.

Doesn't the app specifically tell you if they are in the middle of another order? I know with regular Uber I can see if they are still on another trip. I know I have a habit of auto canceling if I see this sometimes.

With Uber Eats it won't show you driver info till the food has been picked up from the restaurant. So for 30 minutes it'll say "the restaurant is preparing your food". Then that changes to "your food has been picked up". If he has another order already it then says "so and so is dropping off another order on the way your food will arrive in 20 minutes" (normally when I lose it because the restaurant is 2 miles away) or that doesn't happen or the driver just cancels. But yeah, eats is a bit different than normal Uber.
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LOLIAmAnAlt posted...

Why don't you pick up your own food or just have it delivered normally?

Restaurants without a delivery option / really long day, tired, and if this service exists for a reason.
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I see people are not allowed to complain about stuff anymore
TC is 100% right but let's bash him because he complains about something and people are not allowed to complain

If Uber Eats is just a delivery service and can't take responsibility for the restaurant, they still need to find a way to compensate the customer
Is it their fault this happened? no, but if your business relies on other business you better have counter-measures that won't hurt your customer
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Exactly
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I generally think people complain too much but this is valid. I can imagine being pretty ticked if I had a long day at work and waited 35 minutes for dinner and it was just suddenly cancelled. Now I'm hungry and irritated which is not a good combination

I'm on TC's side here
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I understand cancelling it, but they better have given you some kind of credit - at least 10 dollars. If not, go with DoorDash from now on.
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I don't even need financial compensation, I'd be perfectly content with my order being rescheduled to another local available driver.
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Door Dash is way more expensive than Ubereats in my experience which is why I tend to use ubereats more

This is a problem sure, but the worst is you cant even double check your order and fix it right in the establishment. I'll never get food delivered.
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I'm curious what happens to the actual food. Since the order was cancelled from the UberEats driver, doesn't the restaurant still make it? Does it just get trashed now at the expense of the restaurant? lol
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Nanis23 posted...

I see people are not allowed to complain about stuff anymore
TC is 100% right but let's bash him because he complains about something and people are not allowed to complain

If Uber Eats is just a delivery service and can't take responsibility for the restaurant, they still need to find a way to compensate the customer
Is it their fault this happened? no, but if your business relies on other business you better have counter-measures that won't hurt your customer

Sure he's allowed to complain, no one said otherwise. Its just that no one is strictly required to be sympathetic towards him either.

( I don't use Uber Eats so I can't say much besides "That sounds annoying.")
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Umbreon posted...

Sure he's allowed to complain, no one said otherwise. Its just that no one is strictly required to be sympathetic towards him either.

Fair.
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If the uber driver cancels, do you have to go pick it up or the restaurant charges you?
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Corrik posted...

If the uber driver cancels, do you have to go pick it up or the restaurant charges you?

You get a full refund and your order is cancelled. So back to square one.
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Obellisk posted...

Corrik posted...

If the uber driver cancels, do you have to go pick it up or the restaurant charges you?

You get a full refund and your order is cancelled. So back to square one.

Since when do restaurants let you cancel food after they already cooked it or began to?
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Corrik posted...

Obellisk posted...

Corrik posted...

If the uber driver cancels, do you have to go pick it up or the restaurant charges you?

You get a full refund and your order is cancelled. So back to square one.

Since when do restaurants let you cancel food after they already cooked it or began to?

This part is still lost on me
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Nanis23 posted...

If Uber Eats is just a delivery service and can't take responsibility for the restaurant, they still need to find a way to compensate the customer
Is it their fault this happened? no, but if your business relies on other business you better have counter-measures that won't hurt your customer

As long as they didn't take his money, and they notified him as soon as the order was cancelled, he wasn't hurt. His time was wasted, which is definitely annoying, but no wrong was committed. As long as he was refunded, they did right by him. Giving out extra goodies for the inconvenience is good customer service, but expecting them is customer entitlement.

So it sounds like their service is sub-par and if you don't like it, then you don't have to use the service. That's fine. But it's also important to have realistic expectations, which TC clearly doesn't have as he expects to be the sole focus of any delivery driver. Honestly, an in-house delivery service would have handled this a lot better. Rideshare delivery people just aren't trained or expected to deal with customers the same way restaurant workers are. If you don't like that then of course you are free to complain about it and not use the service. But manage your expectations. I've worked both as an in-house driver and on the restaurant side of managing rideshare orders (Amazon Prime, would not recommend for food as Amazon seems to manage it terribly), and it's a total clusterfuck at times. A lot of the food service job is lying to the customer to make them feel good and putting out fires the best you can. It will do WONDERS for your worldview if you just accept that shit happens sometimes.

For example,
Corrik posted...

Since when do restaurants let you cancel food after they already cooked it or began to?

HeroicZidane posted...

I'm curious what happens to the actual food. Since the order was cancelled from the UberEats driver, doesn't the restaurant still make it? Does it just get trashed now at the expense of the restaurant? lol

This happens all the god damn time. The restaurant will just eat the cost and that's just part of the business. Most likely some lucky employee eats your "old" order.
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HeroDelTiempo17 posted...

Nanis23 posted...

If Uber Eats is just a delivery service and can't take responsibility for the restaurant, they still need to find a way to compensate the customer
Is it their fault this happened? no, but if your business relies on other business you better have counter-measures that won't hurt your customer

As long as they didn't take his money, and they notified him as soon as the order was cancelled, he wasn't hurt. His time was wasted, which is definitely annoying, but no wrong was committed. As long as he was refunded, they did right by him. Giving out extra goodies for the inconvenience is good customer service, but expecting them is customer entitlement.

So it sounds like their service is sub-par and if you don't like it, then you don't have to use the service. That's fine. But it's also important to have realistic expectations, which TC clearly doesn't have as he expects to be the sole focus of any delivery driver. Honestly, an in-house delivery service would have handled this a lot better. Rideshare delivery people just aren't trained or expected to deal with customers the same way restaurant workers are. If you don't like that then of course you are free to complain about it and not use the service. But manage your expectations. I've worked both as an in-house driver and on the restaurant side of managing rideshare orders (Amazon Prime, would not recommend for food as Amazon seems to manage it terribly), and it's a total clusterfuck at times. A lot of the food service job is lying to the customer to make them feel good and putting out fires the best you can. It will do WONDERS for your worldview if you just accept that shit happens sometimes.

For example,
Corrik posted...

Since when do restaurants let you cancel food after they already cooked it or began to?

HeroicZidane posted...

I'm curious what happens to the actual food. Since the order was cancelled from the UberEats driver, doesn't the restaurant still make it? Does it just get trashed now at the expense of the restaurant? lol

This happens all the god damn time. The restaurant will just eat the cost and that's just part of the business. Most likely some lucky employee eats your "old" order.

Damn around here if you do that they ban you from the restaurant.
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I don't believe my expectations of receiving what I pay for are out of the ordinary.

I also don't want anything above what I'm actually entitled, my meal.
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I mean if you really abuse the customer service angle or get enough traffic that you aren't worried about losing one guy's business and him slamming you on Yelp or whatever then sure. But mostly in my experience if the customer wants a change and you have to remake an order because of it, you do it.
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Obellisk posted...

I don't believe my expectations of receiving what I pay for are out of the ordinary.

I also don't want anything above what I'm actually entitled, my meal.

Did they refund you? You have no longer paid for it and don't deserve anything. Congrats.

If they kept your money then go ahead and call them and complain.
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HeroDelTiempo17 posted...

Obellisk posted...

I don't believe my expectations of receiving what I pay for are out of the ordinary.

I also don't want anything above what I'm actually entitled, my meal.

Did they refund you? You have no longer paid for it and don't deserve anything. Congrats.

If they kept your money then go ahead and call them and complain.

You are missing the point.
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Sounds like it's everyone's fault
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HeroDelTiempo17 posted...

Obellisk posted...

I don't believe my expectations of receiving what I pay for are out of the ordinary.

I also don't want anything above what I'm actually entitled, my meal.

Did they refund you? You have no longer paid for it and don't deserve anything. Congrats.

If they kept your money then go ahead and call them and complain.

Is giving someoen a bad customer service even if money is not on the line really means they don't own him anything? even though his time was wasted and the service was terrible?
Like if you go to a restaurant and order something, then it takes them 30 minutes to make, and bring you the food cold/bad quality/too salty/overdone or whatever and you ask for them to replace it and they tell you "lol no, if you don't like it you can go away without paying"?

If you use a service, they should try and make the best use of their service, even if you only pay later
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