Current Events > The car dealership I bought my car from is full of shitbags.

(+) Yeah! (+)

While of course car dealerships are all kinda scummy, I took mine to it at the end of January to get some weird traction control/power steering issues that came up. It ended up being some faulty lines and it was covered under my warranty.

So before I go pick my car up the next day, I get a call saying 'hey we damaged your car, so we're gonna have it worked on....

I was pretty pissed, asked them to send me a few photos of it.

http://error1355.com/img/camera/2018/02/DamagedBumper01.jpg
http://error1355.com/img/camera/2018/02/DamagedBumper02.jpg

So after they send it to the body shop they have work done at, I get it back after about another week. I'm using a 2018 Fusion as a rental so I mean... not too bad I guess. I get a call about a day later from their survey team asking me how my visit was and if everything was taken care of. I was pretty pissed off that I somehow got on that list. I call him back as he left a VM and was explaining how I don't know how it went since the car is still being repaired after they smashed it. I get a call back an hour or so later where he apologizes to me for it.

Oh well. About a week later I get a call saying the car is ready for me to pick up. They don't have any paperwork of the actual work done, as they didn't expect I'd want it, they said the body shop will email it to me later as they don't have it on hand. Oh well. Car is pulled up.

So I stop over and I inspect the job they did and h.o.l.y. shit is it bad.

http://error1355.com/img/camera/2018/02/PoorPaint.jpg

Something that this picture doesn't capture is that the paint isn't even remotely metallic/shiny like the rest of the car, and his this weird scaling in the paint. Like a real shitty rush job. I park the car, talk to my service adviser and he's like 'well you'll need to talk to the body shop'.

Great, now the dealership is all 'nah not my problem' now and this bumper looks like shit. So after I called another person out from the dealership to check over it, the guy instantly is like 'that paint doesn't match'. Good. Nice. Someone finally agrees with me. He does however deny that the fact that the paint has some weird scaling texturing inside of it might just be becasue the bumper is plastic. So I ask to see another 2014 Ford Fusion, dude is like 'nah don't know if we have one' and starts walking away.

I found one of the exact year and color as mine, and shocker the bumper and hood match up exactly in all ways. Of course it did but now I have literal proof right there in front of them.

So they call the body shop, have me drive down to it, the bodyshop tech comes out, takes a look at it for like 2 seconds and goes 'yeah we'll need to repaint this'.

WHY THE FUCK DID IT LEAVE YOUR GOD DAMN SHOP THEN.

Fucking assholes.

So I have to schedule for a few weeks out to get it repainted again. In the meantime I look around more and find out that the headlight where it attaches to the bumper is broken and wasn't repaired. This is 100% not something that was missed as the bumper literally attaches to it.

http://error1355.com/img/camera/2018/02/BrokenHeadlight01.jpg
http://error1355.com/img/camera/2018/02/BrokenHeadlight02.jpg

So three angry voicemails to multiple levels of their service, both my service adviser, that guy who tried to get info from me about my car, and the overall VM for the company about how I'm disgusted that they tried to hide this from me, I get a call saying they will fix that too now.

In the meantime if I was someone who didn't know any better or didn't actually check the work being done I'd have some shitty fucking rushed paint job that doesn't even match and a broken headlight fixture and they'd say 'all good'.

Fuck this dealership. The moment I get this all back and it's all good I'm fucking blasting them over any place I can leave a review.
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Looks like they made a grave error.
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Error1355 posted...

beep bep

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Should have asked for the car fox
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Time to get it wrapped.

I was thinking satin black with chrome delete, maybe even smoke out the taillights.
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I was going to say maybe the bumper is naturally a different color since Toyota did that for my car in the back for some reason. You discovered it definately is not, though, so they suck.

That dealership is awful, though. How did they screw up so badly and think they'd get away with it?
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Yeah dont let this go. 90% of people roll over and die allowing the dealership to get away with shit customer service. There is no reason for the bumper to have been damaged. Make their life hell
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Your first mistake was buying a Ford.
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Muffinz0rz posted...

Error1355 posted...

beep bep

Keep at it. They will get it fixed. Throw up a bad review if you want to get service quicker. They'll ask you to take it down afterwards though. Happens more often than I should in this industry unfortunately.
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myzz007 posted...

Muffinz0rz posted...

Error1355 posted...

beep bep

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I'm just glad you caught that shit tbh. Any later and you probably would've gotten the shaft
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Fuck, I would lose it. Keep up the fight.
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27_Sandman_40 posted...

Please dont call other people shitbags TC. I work at a car dealership.

C'mon, man. If you're in the industry you know plenty of them. We smell our own.
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damn dealerships
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Damn Error, you're pretty mad >_>
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@Flockaveli posted...

Time to get it wrapped.

I was thinking satin black with chrome delete, maybe even smoke out the taillights.

Hmm... A fusion like that would probably looks silly.

@Master_Bass posted...

I was going to say maybe the bumper is naturally a different color since Toyota did that for my car in the back for some reason. You discovered it definately is not, though, so they suck.

That dealership is awful, though. How did they screw up so badly and think they'd get away with it?

Probably expected me to not check or care. They sure seemed to try to get away with whatever they wanted. My younger brother had a rather bad time with them before where an issue with his clutch they implied he just was 'driving it wrong' at first. Until they took it apart and figured out yeah it's just fucking broken. (2014 Ford Fiesta's gearboxes are manuals with some weird automatic shifter attached to it. So they break a lot apparently.)

@GregShmedley posted...

Yeah, I'm going through a similar situation but not nearly as bad. Sorry for your frustrations.

What year is your Fusion?

2014 Ford Fusion SE

@Carlbertomfg posted...

Keep at it. They will get it fixed. Throw up a bad review if you want to get service quicker. They'll ask you to take it down afterwards though. Happens more often than I should in this industry unfortunately.

If I get the paint back and it's still busted up after this, I'm gonna tell them I want to take it to a trusted body shop that I know will get it done right.

@DezDroppedFreak posted...

I'm just glad you caught that shit tbh. Any later and you probably would've gotten the shaft

Shit they tried to give me the shaft after actually catching it!
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It's stuff like this that makes me happy I drive an "old" car now. I don't have to deal with the dealership.
I'm gonna drive this thing until it dies. (2010)
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Caution999 posted...

It's stuff like this that makes me happy I drive an "old" car now. I don't have to deal with the dealership.
I'm gonna drive this thing until it dies. (2010)

It died 8 years ago?
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Sorry it's a 2010 model.

EDIT: When I bought my car from the Ford Dealership they promised to re-paint an area that was scratched and never did. I complained and it got nowhere, and honestly, I just let them win. I didn't give a fuck anymore. Wasn't worth my aggravation, and at the time, my grandparents both passed away and it was the furthest thing on my mind.
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who cares the car works whats the problem

NeonOctopus posted...

Damn Error, you're pretty mad >_>

i would be just as angry as him if a car dealership messed up this badly, i had a bad service with verizon years ago that i couldn't get my money back for a adapter for wireless internet when the service didn't work all i had to do was put a complaint with the Better Business Bureau. i would suggest doing this (the work should of been done right the 1st time).
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You should be used to it tc
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@GregShmedley posted...

Error1355 posted...

2014 Ford Fusion SE

Perfect, as do I. Same model and year.

Question--do you feel a sudden jerk from 2nd to 3rd gear? Almost like it's a delay in the shift and then catches on.

Reason being is I do and so do a lot online it appears. When I brought it to my dealership, they gave me a print out from Ford saying it is a known "characteristic" of the transmission and not indicative of any known issue.

Yep, I get something like that a lot too. Sometimes it's a real hard thunk, but mostly just a light thud. Mostly when going uphill.

@CharlesBronson posted...

who cares the car works whats the problem

So if you brought your car into a shop and it came back worse than it went in, would you just be okay with that? If so you're a pushover.

@KingCrabCake posted...

You should be used to it tc

I'm not even sure what you're implying here.
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that's rough TC

when I bought my car I got airbags instead of shitbags

In so tired that I thought he picked up his car from the dealer and it was filled with bags of shit.

I think what they ended up doing wasn't quite as bad but they are still terrible.
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error why are you abusing the tag system
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@Muffinz0rz posted...

error why are you abusing the tag system

Tagging users as you reply to them is about as far from 'abusing the tag system' as you can be. I am literally using it for its purpose.
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Error1355 posted...

Muffinz0rz posted...

error why are you abusing the tag system

Tagging users as you reply to them is about as far from 'abusing the tag system' as you can be. I am literally using it for its purpose.

Please do not continue to tag me or I will mark you for harassment
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You have a website?
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Muffinz0rz posted...

Please do not continue to tag me or I will mark you for harassment

...That's not how harassment works. Going into someone else's topic and freaking out when they tag you when replying to a message you made in their topic isn't close to harassment.

Do you work for Shults Ford or something?
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Error1355 posted...

Muffinz0rz posted...

Please do not continue to tag me or I will mark you for harassment

...That's not how harassment works. Going into someone else's topic and freaking out when they tag you when replying to a message you made in their topic isn't close to harassment.

Do you work for Shults Ford or something?

Wait so if someone tags you after you specifically ask them to stop, that's not moddable?

Funny, I'm pretty sure I got warned for exactly that some time ago
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To be fair, Error. You were probably going to break it when you hit your yearly deer anyways.
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Theres no way I would pay the bill on this one.
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Muffinz0rz posted...

Wait so if someone tags you after you specifically ask them to stop, that's not moddable?

Funny, I'm pretty sure I got warned for exactly that some time ago

I don't know what happened to your moderation in the past but I assume it wasn't you just simply tagging a user once when answering a post they made in your very topic. This topic isn't about you crying about a moderation either. Go make another topic about it if you want.

@southcoast09 posted...

Theres no way I would pay the bill on this one.

I'm not paying anything for this. Though they better not charge me for this rental they gave me this time. It's through a 3rd party but I was told it was being comp'd.

@Tropicalwood posted...

To be fair, Error. You were probably going to break it when you hit your yearly deer anyways.

;_______;
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hey error is it ok to @ ing?
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Meanwhile, the dealership I took my car to get to because of a stupid hit-and-run incident in a Walmart parking lot did an exemplary job with my car. It's too bad Error got stuck with a shitstain car dealership.
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Error1355 posted...

Muffinz0rz posted...

Wait so if someone tags you after you specifically ask them to stop, that's not moddable?

Funny, I'm pretty sure I got warned for exactly that some time ago

I don't know what happened to your moderation in the past but I assume it wasn't you just simply tagging a user once when answering a post they made in your very topic. This topic isn't about you crying about a moderation either. Go make another topic about it if you want.

You didn't answer the question
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Pro tip: the car business is full of the worst collection of people in the world.

I worked in it for 6 years.
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What is the dealership? I'm shopping around for a car in your neck of the woods so I want to make sure to avoid these people.
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Tropicalwood posted...

To be fair, Error. You were probably going to break it when you hit your yearly deer anyways.

Hitting your yearly deer with a car is a birthright of all Pennsylvanians. I've hit more deer than I've owned cars.
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@Alexanaxela posted...

hey error is it ok to @ ing?

Unless you are intentionally doing it to bother a user, yes it is perfectly fine. I will @ someone anytime I reply to them in a topic, as that's pretty much the intended purpose of the feature.

@Patchwork posted...

Pro tip: the car business is full of the worst collection of people in the world.

I worked in it for 6 years.

My service adviser wouldn't even make eye contact with me at one point. I think he's new as his soul isn't entirely dead yet.

@Trigg3rH4ppy posted...

What is the dealership? I'm shopping around for a car in your neck of the woods so I want to make sure to avoid these people.

Shults Ford.

Buying the car I've had no issues. Got a nice loan, 0% interest. Just don't go there for service, ever. Though honestly, don't give them any business if you can help it. =P
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sounds like an easy lawsuit.
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I'm support staff in a Ford dealer's service department, and our body shop is an absolute shitshow. Understaffed, overworked, and they get cars from all the dealerships under our brand rather than just Fords. It's so bad that we hate checking vehicles in that need body work because we'll inevitably get a bad survey, but the body shop management is separate so we don't have any pull over there when shit hits the fan. It's so bad that when my coworker's truck got rear ended, he made it a point to use someone else for the work.

I'm sorry for your troubles. Calling and raising hell is the right thing to do, since bad surveys will get the attention of management very quickly.

@XplodnPnguins92 posted...

sounds like an easy lawsuit.

I sure as shit hope it doesn't need to go that far, but that's why I'm insistent with getting all the paperwork about this repair.
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This is the car that hit the deer right?

That said if I needed body work I would take the car to a trusted independent shop.

My boss had similar experiences at the dealership where he bought his car. Great sales experience, but the service department lost his business and he goes elsewhere.
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@DragonGirlYuki posted...

This is the car that hit the deer right?

That said if I needed body work I would take the car to a trusted independent shop.

Yep. The body shop they took it to was is poorly reviewed. If it comes back and the paint still isn't good I'm going to argue about having it taken to a trusted place.
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