Current Events > I'm secretly trying to join my work's IT department

(+) Yeah! (+)

Every help desk ticket I submit has my own detailed attempts to solve the problem. It probably pisses the low level guys off, but that's okay - I'm gunning for their job lol

Worst thing that happens is IT just starts ignoring me and I keep my current job. On the other hand, it gives me the ability to say to management "I can clearly articulate an issue and its fix. This is how my thought process works. Hire me."

Maybe once I get more restless and get more credentials I can formally apply for a position

Why would you want to join IT? It sucks. Though I would love to have a user add their own detailed attempts to solve the problem to the ticket, so I don't have to try those options and I can actually have more details about what is going on. Half the time I get something isn't working, help.
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treewojima posted...

Every help desk ticket I submit has my own detailed attempts to solve the problem.

As an IT worker, I'm mixed on this. On one hand, like LHK said, it lets me know those options didn't work. On the other hand, at least 60% of the time the customer actually makes the problem worse by trying to fix it without knowing what they're doing.

What's your job now?
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you'll probably get paid less
IT doesn't get paid fabulously

Terrible idea with some baby boomer logic, just apply to other companies.
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Mikablu posted...

treewojima posted...

Every help desk ticket I submit has my own detailed attempts to solve the problem.

As an IT worker, I'm mixed on this. On one hand, like LHK said, it lets me know those options didn't work. On the other hand, at least 60% of the time the customer actually makes the problem worse by trying to fix it without knowing what they're doing.

"I tried turning it off and on again."
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"Hello IT, have you tried turning it off and back on again?"

"Well, is it plugged in?"
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AlisLandale posted...

Mikablu posted...

treewojima posted...

Every help desk ticket I submit has my own detailed attempts to solve the problem.

As an IT worker, I'm mixed on this. On one hand, like LHK said, it lets me know those options didn't work. On the other hand, at least 60% of the time the customer actually makes the problem worse by trying to fix it without knowing what they're doing.

"I tried turning it off and on again."

Actually, that's the one thing people tend to never do. And believe it or not, that fixes the issue surprisingly often.

Mikablu posted...

treewojima posted...

Every help desk ticket I submit has my own detailed attempts to solve the problem.

As an IT worker, I'm mixed on this. On one hand, like LHK said, it lets me know those options didn't work. On the other hand, at least 60% of the time the customer actually makes the problem worse by trying to fix it without knowing what they're doing.

I should rephrase: I'm limited in what I can do because of privileges. I'm mostly probing to narrow down what's wrong - pinging, status LEDs, error messages, test scenarios where I expect a certain result. The most I'll do repair-wise is swap out cables, toner cartridges and keyboards.

try to become a programmer/software developer/engineer... more rewarding and better money than IT

Godnorgosh posted...

Not if you're just working help desk or something, but there's definitely a lot of room for growth in IT. The catch is that you pretty much have to be committed to keeping up with technology and acquiring new skills throughout your career.

This is pretty much the case. The great part about IT is if you just want to do simple stuff and don't care about getting paid much more, you can just hang around the entry level positions pretty comfortably. If you want to move up in the IT world, there are a number of different fields that you can study up and get certified for.
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I once had to tell a baby boomer how to spell her own name to log into her computer. Because she was on a computer she legit forgot how to spell it and I had to painstakingly tell her where each letter was on the keyboard.

Entry level help desk pays around $12-13 an hour