Current Events > Customer service seems to be dead

(+) Yeah! (+)

When I was younger, it seemed like people gave more of a shit about making the customer happy.

These days, I often times get nasty attitudes from cashiers if I have an issue or I need a refund or something.

They dont give a single fuck about being rude.

Sir, you can't return your underwear with the crack stain on it.

if there's anything ai needed to replace...

Customers have always been entitled pricks. Employees are just finally starting to not take the bullshit anymore.

Aristoph posted...

Customers have always been entitled pricks. Employees are just finally starting to not take the bullshit anymore.

OK, so heres the reason I made this topic.

My dad is a medical marijuana patient.

So I went to the dispensary to get him his stuff (cartridges).

The other day he told me that one of the cartridges are broken, so I told him Id take it back and get a replacement for him.

I get there, the cashier immediately shuts me down and says they have a strict 48 hour return policy.

I think this is unreasonable, because there was no way for him to know that the product was defective until he opened it and tried to use it.

Long story short, the cashier ends up cussing me out and calling me a racial slur.

Unbelievable experience. But this seems to be the norm.

Theres just no sense of customer service anymore.

Ok, and who says you weren't being rude first? Sounds like you started arguing with them and blaming them for the policy.

Employees don't typically start cussing people out unless they are difficult first.

Also factor in that you don't know what kind of day they have had or the people they were dealing with before you. Shitty moods tend to spread when misery loves company.

Aristoph posted...

Customers have always been entitled pricks. Employees are just finally starting to not take the bullshit anymore.

This.

How are you gonna say a customer cant return a defective product after 48 hours?

That is absolutely ludicrous especially when each of those things are like $70.

And again, there is no way for us to know that it was broken until my dad picked that one out to use it.

Its just asinine.

Aristoph posted...

Customers have always been entitled pricks. Employees are just finally starting to not take the bullshit anymore.

Employers will always side with the costumers.

NittanyLions23 posted...

And again, there is no way for us to know that it was broken until my dad picked that one out to use it.

You mean other than the incredibly obvious way of testing them all out real quick after buying them?

your dad should be the only person that can break the policy imo

Can't expect the best when wages are in the gutters. Want better? Pay better.

Customers suck. Glad to see things turning around. Won't ever take a customer job ever again.

lol no

My dad literally tells me that getting anything returned to retail stores were much harder to do back then than it is today because they would always get you on the "technicality's". It wasn't until Amazon became more laxed on the return policies did most other retail stores follow suit. Also the customers that tend to be the most entitled are the boomer and gen xers because most of them probably never worked in a customer service job and always have the "the customer is always right" mentality.

I got pretty good customer service at McDonald's today.

[LFAQs-redacted-quote]

This but you know other stores let them
return things!

NittanyLions23 posted...

Long story short, the cashier ends up cussing me out and calling me a racial slur.

people who spend their years lying here are just bizarre

Who posted #11?

Dungeater posted...

people who spend their years lying here are just bizarre

Its the truth.

Im white, and he called me the word associated with slavery weapons.

I didnt even respond to it just walked out.

people who spend their years lying here are just bizarre

Prestoff posted...

lol no

My dad literally tells me that getting anything returned to retail stores were much harder to do back then than it is today because they would always get you on the "technicality's". It wasn't until Amazon became more laxed on the return policies did most other retail stores follow suit. Also the customers that tend to be the most entitled are the boomer and gen xers because most of them probably never worked in a customer service job and always have the "the customer is always right" mentality.

Used to be you could return unused stuff in the US even without a receipt, but then customers started abusing it, like stealing stuff and wanting a refund. Now packaging is more complicated to stymie people using something then putting it back in the box for a refund.

And I had all the documentations to prove that I made the purchase.

Receipt, my name was printed on the product. Original packaging.

but those guys just wanted to be assholes and not refund me for selling me a defective product.

NittanyLions23 posted...

And I had all the documentations to prove that I made the purchase.

Receipt, my name was printed on the product. Original packaging.

but those guys just wanted to be assholes and not refund me for selling me a defective product.

And yet you are being the unreasonable one considering they have a 48 hour policy.

Baha05 posted...

And yet you are being the unreasonable one considering they have a 48 hour policy.

Thats irrelevant because they sold me something that was broken.

There should not be a time limit to return something like that.

They just lost thousands of dollars of business over 60 bucks.

Im gonna send an email to their corporate staff, so hopefully they take action on these jerks.

Should have checked it in the window of time then.

Fair, next.

sfcalimari posted...

Used to be you could return unused stuff in the US even without a receipt, but then customers started abusing it, like stealing stuff and wanting a refund. Now packaging is more complicated to stymie people using something then putting it back in the box for a refund.

Yeah don't get me wrong, the policy did need to use some work but my point was that back then they made returns into a huge hassle in comparison to what we have now (even though about 40%-60% of returned Amazon orders get trashed).

Will_VIII posted...

Should have checked it in the window of time then.

Fair, next.

Wasnt even my product.

It was for my dad who is a medical patient.

Not very reasonable to expect someone to open multiple packages and try every single one to make sure it works.

There should be an assumption that it works when you pay for it dude and if it doesnt work, they should either replace it or give you a refund.

Thats the right way to do business.

NittanyLions23 posted...

Wasnt even my product.

It was for my dad who is a medical patient.

Not very reasonable to expect someone to open multiple packages and try every single one to make sure it works.

There should be an assumption that it works when you pay for it dude and if it doesnt work, they should either replace it or give you a refund.

Thats the right way to do business.

Karen, this is a Wendy's.

Aristoph posted...

Customers have always been entitled pricks. Employees are just finally starting to not take the bullshit anymore.

I'm with tc. I've never given any store a reason to be rude to me. I'm always nice and respectful. But frequently I get rude employees mouthing off or just ignoring me for 0 reasons

Like especially the second one bothers me. Fuckin say something instead of just acting like you're above the shit

Maybe if their wages ever went up in the past 50 years they'd have a reason to give a shit.

Bass posted...

Maybe if their wages ever went up in the past 50 years they'd have a reason to give a shit.

OK well Im not some corporate elite, so where do they get off being rude to me?

Dealers are usually a lot chiller than dispensaries tbh. Plus those carts are marked up like $50 in the dispensaries.

48 hour return policy is ridiculous and I'm pretty sure people are only defending it because TC's topics suck

This is the tip you gave me?! I DESERVE MORE!!!!

I can't speak on TC's particular case, but

sfcalimari posted...

Used to be you could return unused stuff in the US even without a receipt, but then customers started abusing it, like stealing stuff and wanting a refund. Now packaging is more complicated to stymie people using something then putting it back in the box for a refund.

This. It's a two way street of BS. I've seen it on the retail department store side, and from an exponentially larger construction side where customers will try to get out of tens of thousands of dollars for something we sometimes find they caused. Some of those customers pull the "customer card" like the "race card".

48hrs is p shit for returns.

Aristoph posted...

Customers have always been entitled pricks. Employees are just finally starting to not take the bullshit anymore.

I think it's more that employers work employees to the bone and employees just don't have patience to let things slide or pretend that they care about the individual needs of the customer.

48 hours makes sense for flower but carts should at least have a 30 day return policy.

didn't read the rest of the topic, just up til where tc gave his story

I don't believe you were 100% polite to the cashier. And they're following policy, not withholding refund because they want to be a dick to you.

It's like you people haven't bought anything in bulk before. It's not reasonable for someone to test every single item within the 48 hour limit to see if it's defective or not.

Sounds to me that people here just dislike the TC and want to be the contrarian just to spite him. _

I'm great with customers. There are a lot of pricks on both sides of the fence these days. Especially post-COVID.

Monolith1676 posted...

This is the tip you gave me?! I DESERVE MORE!!!!

this made me lol

those jackasses at the dispensary ask for tips, but Ive never given them one.

Glad that they didnt get a single dollar from me.

cardoor123 posted...

It's like you people haven't bought anything in bulk before. It's not reasonable for someone to test every single item within the 48 hour limit to see if it's defective or not.

Sounds to me that people here just dislike the TC and want to be the contrarian just to spite him. _

It's also not reasonable for the cashier to go against policy. If they don't like the return window, they can find somewhere else that better suits their needs to do their business or plan more careful next time. I'd obviously also reprimand the cashier if I was in charge of them.

Cruciferous posted...

didn't read the rest of the topic, just up til where tc gave his story

I don't believe you were 100% polite to the cashier. And they're following policy, not withholding refund because they want to be a dick to you.

I will admit that I lost my temper.

I started off, mentioning how my dad told me about the broken cart.

Then the cashier cut me off and said oh, so your dad bought it? as if to shut me down right there and I cant return it unless I purchased it.

Well, I was the one who purchased it.

So at that point, I start to get pissed off because hes just trying to brush me off.

I told him not to give me a hard time about this.

He says Im not the manager.

Then I say, all right, then go get them.

At this point, the cashier was already cussing me out.

Eh, almost all customer service positions are underpaid, have shitty checked out middle managers for bosses and have to deal with the general public.

If I ever come across someone with a shitty attitude I usually just let it roll off my back.

Don't know what the law is in the US, but you should not be able to override protection against selling defective goods by imposing a time limit.

Customer exchanging because they changed their mind, or bought the wrong thing? Sure. But goods not fit for purpose? No.

ai123 posted...

Don't know what the law is in the US, but you should not be able to override protection against selling defective goods by imposing a time limit.

Customer exchanging because they changed their mind, or bought the wrong thing? Sure. But goods not fit for purpose? No.

Thats how it should be, but apparently these motherfuckers just feel like pissing off their customer base.

Im not gonna file paperwork or whatever to sue them

Its not worth it.

As someone who worked customer service for a long time, Its a few things

You have underpaid, Overworked, and usually understaffed employee's who are almost always being shit on from all sides.
You have Managers who don't ever really want to help out, wont Interfere when there is an angry unruly customer and will leave their employee's out to suffer the brunt of the angry customers wrath for as long as they can
and a lot of customers who expect everything to go their own way, expect no inconveniences and expect the person to know everything, be able to authorize everything

I will always tell this to people, If your being an asshole, Don't expect the Employee to go out of his way to help you or be willing to stretch the rules to help you because stretching the rules can get them in trouble

Im pretty sure the people at the dispensary get paid well.

My brother worked at a dispensary in another state and he made really good money.