LogFAQs > #978913576

As someone who worked customer service for a long time, Its a few things

You have underpaid, Overworked, and usually understaffed employee's who are almost always being shit on from all sides.
You have Managers who don't ever really want to help out, wont Interfere when there is an angry unruly customer and will leave their employee's out to suffer the brunt of the angry customers wrath for as long as they can
and a lot of customers who expect everything to go their own way, expect no inconveniences and expect the person to know everything, be able to authorize everything

I will always tell this to people, If your being an asshole, Don't expect the Employee to go out of his way to help you or be willing to stretch the rules to help you because stretching the rules can get them in trouble