Current Events > Good lord people who work doordash are the worst.

(+) Yeah! (+)

I work at Pizza Hut as a manager, for context. Okay, so I'm training someone new. They are cutting pizzas and putting them away, I get a call. It's a complaint about our online services.

I told the new girl to just focus on cutting pizzas and putting them away for now, she's still learning. It's only been a week since she was hired and she's still getting the hang of everything(and has a lighter schedule thus less to learn).

Okay, I'm dealing with the phone and a customer comes in. The new girl cuts a pizza and puts it away in front of the customer, he says something and she says that someone will be right with him, and went to go do the same to more pizzas, since it was fairly busy. I finish up the call about 2 minutes later and get to the front.

I ask if the customer is picking up, he is. It's for Doordash.

When I give him the pizza he says 'she could have just given me the pizza'. I asked him to repeat it, because he kinda mumbled it. He said 'she could have given me the order instead of walking away'.

I told him she was busy, which she was, and she didn't really have ability to do so, she had to go cut more pizzas. He said she still should have done it, it would have taken 'seconds'.

I told him that, unfortunately, she was unable to. Then he says 'I had to wait here for too long. You know how little we make on deliveries?" And my first thought was, if you don't like it, get another job

I told him there is nothing I could have done, sorry, etc. He complained about how bad the service was then walked out.

I can't stand these food delivery service people. I really can't.

Jesus christ, it's just pizza. Who the fuck takes a pizza job this seriously, get over yourself

Doesn't Pizza places have their own people ?

Wow I was just having a bad experience with one

Doordash guys in my area are really cool.

One time he accidently dropped one of my drinks though, I felt so bad for him because he looked bummed as hell about it. I told him it was alright and don't worry about it. x.x

cjsdowg posted...

Doesn't Pizza places have their own people ?

They do, but you can still order them via door dash. I have to use DD because I'm outside the delivery zone.

I used to dash for a minute.
Was never ever rude to people working at the restaurant.

Thud posted...

Jesus christ, it's just pizza. Who the fuck takes a pizza job this seriously, get over yourself

Imagine justifying being rude to someone with this kinda comment. Just imagine, don't actually do it.

cjsdowg posted...

Doesn't Pizza places have their own people ?

Yup, it just costs more for doordash. It's odd.

You're working at a Pizza Hutt, and THIS interaction pisses you off?

This is like a 2.0 on the "shitty customer" Richter scale.

Why even have the discussion? Just say okay and let him be on his way

DarkBuster22904 posted...

You're working at a Pizza Hutt, and THIS interaction pisses you off?

This is like a 2.0 on the "shitty customer" Richter scale.

Recently, I've not been getting shitty customers. It's been nice.

It's just this specific interaction that bugged me. No specific reason why or anything, but Doordash and shit has been bugging me a ton as of recent.

MICHALECOLE posted...

Why even have the discussion? Just say okay and let him be on his way

He refused to leave and kept talking and expecting a reply. Just wanted to get him out of the store because he was standing in the doorway while he did it.

https://imgur.com/a/RFEOX1k

Slayer_22 posted...

Then he says 'I had to wait here for too long. You know how little we make on deliveries?" And my first thought was, if you don't like it, get another job

Hahaha got emm

This is why you don't trust doordash or any of these others that don't give great deals on the food you love.
https://tenor.com/en-GB/view/grubhub-grubhub-ad-ad-ads-meme-gif-20050845

most doordash places here have 4+ star ratings on average. no pizza hut but local dominos has average 3 stars and with a ton of reviews... like with the number of reviews they have, 3 stars is unfathomably bad, and their delivery service is their own, no contracting out stuff

Good on you for sticking up for the employee instead of doing that typical manager thing and kowtowing to the customer.

F***ing cant stand customers.

Slayer_22 posted...

I work at Pizza Hut as a manager, for context. Okay, so I'm training someone new. They are cutting pizzas and putting them away, I get a call. It's a complaint about our online services.

I told the new girl to just focus on cutting pizzas and putting them away for now, she's still learning. It's only been a week since she was hired and she's still getting the hang of everything(and has a lighter schedule thus less to learn).

Okay, I'm dealing with the phone and a customer comes in. The new girl cuts a pizza and puts it away in front of the customer, he says something and she says that someone will be right with him, and went to go do the same to more pizzas, since it was fairly busy. I finish up the call about 2 minutes later and get to the front.

I ask if the customer is picking up, he is. It's for Doordash.

When I give him the pizza he says 'she could have just given me the pizza'. I asked him to repeat it, because he kinda mumbled it. He said 'she could have given me the order instead of walking away'.

I told him she was busy, which she was, and she didn't really have ability to do so, she had to go cut more pizzas. He said she still should have done it, it would have taken 'seconds'.

I told him that, unfortunately, she was unable to. Then he says 'I had to wait here for too long. You know how little we make on deliveries?" And my first thought was, if you don't like it, get another job

I told him there is nothing I could have done, sorry, etc. He complained about how bad the service was then walked out.

I can't stand these food delivery service people. I really can't.

you should have told him to be patient and that she was cutting pizzas and putting them away

I wonder what DoorDash drivers side of the story is, if he had to bring it up I seriously doubt it was just a couple minutes like you claim

Eramir posted...

I wonder what DoorDash drivers side of the story is, if he had to bring it up I seriously doubt it was just a couple minutes like you claim

Trust me, it was. I was staring at the time while I was speaking to the other customer. It was a 5 minute and 23 second phone call, he came in about 2:56 of the way through it.

This isn't the first situation where I've had food service drivers complain about us not serving them quickly.

7/10 times, they will legitimately cut in line, walk up to the counter with their phone facing me and expect me to immediately stop serving the customer I'm currently working with, and both read their phone and grab their order.

Most of the time they don't even know their person who ordered's name. So they just expect me to find the name on their phone, find the order, grab the pizza, then hand it to them while I'm serving another customer.

Ffs, I've had people rush up to the counter, phone already in hand facing the counter, WHILE IM IN THE MIDDLE OF MAKING PIZZAS, and them yell 'DOORDASH/UBER EATS' and I have to explain to them to be patient and wait a moment as I'm currently in the middle of making an order.

This isn't to say every driver is like that. 3/10 of the time I get the extremely professional ones that come in with hot bags, know the customer's name, have a pleasant conversation with, and they leave extremely quickly. They're usually patient, and know exactly what they're doing.

Edit: sometimes I've had drivers come like 10 minutes before the order is even cooking and expect me to materialize the pizza out of mid air. It's absurd.

Sounds like that pizza hut needs a better manager.

lol ubereats for pizza

Slayer_22 posted...

Then he says 'I had to wait here for too long. You know how little we make on deliveries?"

"Probably more than I do."

Slayer_22 posted...

I work at Pizza Hut as a manager, for context. Okay, so I'm training someone new. They are cutting pizzas and putting them away, I get a call. It's a complaint about our online services.

I told the new girl to just focus on cutting pizzas and putting them away for now, she's still learning. It's only been a week since she was hired and she's still getting the hang of everything(and has a lighter schedule thus less to learn).

Okay, I'm dealing with the phone and a customer comes in. The new girl cuts a pizza and puts it away in front of the customer, he says something and she says that someone will be right with him, and went to go do the same to more pizzas, since it was fairly busy. I finish up the call about 2 minutes later and get to the front.

I ask if the customer is picking up, he is. It's for Doordash.

When I give him the pizza he says 'she could have just given me the pizza'. I asked him to repeat it, because he kinda mumbled it. He said 'she could have given me the order instead of walking away'.

I told him she was busy, which she was, and she didn't really have ability to do so, she had to go cut more pizzas. He said she still should have done it, it would have taken 'seconds'.

I told him that, unfortunately, she was unable to. Then he says 'I had to wait here for too long. You know how little we make on deliveries?" And my first thought was, if you don't like it, get another job

I told him there is nothing I could have done, sorry, etc. He complained about how bad the service was then walked out.

I can't stand these food delivery service people. I really can't.

Is the customer really responsible for your restaurant management problems?

daftpunk_mk5 posted...

Sounds like that pizza hut needs a better manager.

Lol.

Cocytus posted...

Is the customer really responsible for your restaurant management problems?

He technically wasn't a customer.

My wife runs a restaurant and deals with this shit. She just bans a bunch of the asshole ones and it helps the situation. If they call in a complaint it's pretty much dismissed immediately because they aren't an actual customer.

I was a Dasher during the pandemic and I was never rude to people at restaurants

Jiek_Fafn posted...

My wife runs a restaurant and deals with this shit. She just bans a bunch of the asshole ones and it helps the situation. If they call in a complaint it's pretty much dismissed immediately because they aren't an actual customer.

Sadly Pizza Hut refuses to allow us to ban people. I've even had a customer I called the police on return to the store. And another that caused legitimate issues and tried to get me fired.

We used to have a system to blacklist phone numbers, but they removed it for us too. We had one number on there that was extremely racist to one of my co-workers. Thankfully I can just hang up the phone if I see the number or name again.

AzNDarkSamurai posted...

I was a Dasher during the pandemic and I was never rude to people at restaurants

Bottom of my heart, and I mean it, thank you. You don't even need to be nice, just professional and patient. I order from doordash myself too, and always appreciate the dashers like yourself who aren't rude.

Cocytus posted...

Is the customer really responsible for your restaurant management problems?

Dasher's aren't customers.

Aside from the two Dashers I've had steal my food from me, the worst experience I had with one was during the pandemic, pre-vaccine. As always I placed my order for a contactless drop off, but this shit kid just stood on my porch and kept ringing the doorbell.

Mask on, I opened the door but kept the screen door shut, and his face is fully exposed. I told him I requested contactless delivery, and he tries to argue with me that I didn't, even after I showed him on my phone. I tell him he can just leave it on the porch and walk away, and he keeps trying to argue "no, I'm going to physically hand it to you." I tell him that under no circumstances am I opening the door if he has no mask on, and that the entire conversation was being recorded via Ring doorbell, just in case he tries to claim the delivery couldn't be completed for whatever reason.

Finally got him to put the bag down and leave, and left a terrible review on the app detailing the whole thing and having his tip revoked -- and I tipped EXTRA generously during the pandemic. Fuck that kid, he didn't deserve it.

Ermmm, here's an idea. Why don't people go get their own food?

Hornswoggled posted...

Ermmm, here's an idea. Why don't people go get their own food?

They may live far enough away that the delivery fee is worth it, not have access to transportation, be disabled or sick or exhausted from work or otherwise unable to leave the house. Lots of reasons to order delivery.

TMOG posted...

They may live far enough away that the delivery fee is worth it, not have access to transportation, be disabled or sick or exhausted from work or otherwise unable to leave the house. Lots of reasons to order delivery.

What if the Doordash person is overweight?

Are you really gonna trust that they haven't been sneaking some of your fries? Don't be naive, dude...

before Doordash there was favor and they were so fucking annoying at this taco place I worked at. I knew it was a favor order immediately when they misprounced poblano as poblayno

so yea gig stuff with no qualifications attracts rude shitty people who knew

TMOG posted...

They may live far enough away that the delivery fee is worth it, not have access to transportation, be disabled or sick or exhausted from work or otherwise unable to leave the house. Lots of reasons to order delivery.

You'd think they'd order our actual delivery service then, which is cheaper and not rude.

FelineCyborg posted...

before Doordash there was favor and they were so fucking annoying at this taco place I worked at. I knew it was a favor order immediately when they misprounced poblano as poblayno

so yea gig stuff with no qualifications attracts rude shitty people who knew

Sadly. Can't expect people to just, you know...be professional for their job.

Slayer_22 posted...

You'd think they'd order our actual delivery service then, which is cheaper and not rude.

Yeah, I use in-house delivery whenever possible. But I imagine a lot of people just tend to open up their DoorDash app and impulse order depending on whatever happens to catch their eye.

TMOG posted...

Yeah, I use in-house delivery whenever possible. But I imagine a lot of people just tend to open up their DoorDash app and impulse order depending on whatever happens to catch their eye.

Fair enough. They waste money on it half of the time. In any case, these people are rude 7 or 8 out of 10 times. And rarely patient enough to wait an extra 2 or 3 minutes.

I wonder what the viability would be of a knockoff that has actual employees, company vehicles, uniforms, etc., with no tipping.
Would people pay marginally more for that, or still have the illusion that the tip doesn't count?

I use doordash only when they send me those 40% off coupons.

Questionmarktarius posted...

I wonder what the viability would be of a knockoff that has actual employees, company vehicles, uniforms, etc., with no tipping.
Would people pay marginally more for that, or still have the illusion that the tip doesn't count

delivery app is annoying because it gets rid of what i don't want to do. psychological treatment for doing what i do want to do is more expensive.

Questionmarktarius posted...

I wonder what the viability would be of a knockoff that has actual employees, company vehicles, uniforms, etc., with no tipping.
Would people pay marginally more for that, or still have the illusion that the tip doesn't count?

My city actually has an independent company that operates this way, except that they also encourage tipping. But their employees are vetted, uniformed, and have accountability. They tend to deliver for independent businesses too small to afford or justify delivery people of their own and don't want to do DoorDash or one of the other major delivery apps.

Hornswoggled posted...

Are you really gonna trust that they haven't been sneaking some of your fries?

They seal up the bags for Doordash orders.

Slayer_22 posted...

Imagine justifying being rude to someone with this kinda comment. Just imagine, don't actually do it.

I like how he jumped on a 2 post alt to shit talk you. LOL fucking coward.

Eramir posted...

I wonder what DoorDash drivers side of the story is, if he had to bring it up I seriously doubt it was just a couple minutes like you claim

I've had drivers get pissy for orders not being already bagged when they arrive...when the pickup time is like 15 mins from now.

Flauros posted...

I like how he jumped on a 2 post alt to shit talk you. LOL fucking coward.

Nonono, I'm sure he's just a lurker or something! Surely!
Unsuprised_Pika posted...

I've had drivers get pissy for orders not being already bagged when they arrive...when the pickup time is like 15 mins from now.

They will show up like 10 minutes before it's done waiting to pick up orders. I don't understand it even slightly.

That sucks, but some people are not reasonable now. All you could say is that the employee was not trained to hand off orders and you didnt want her handing someone the wrong order. When he made the comment about not making much from orders, you should have told him you were hiring drivers.

What do you expect from someone who does doordash?