Current Events > You should never be rude to retail staff, but damn tonight was challenging.

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The X Dawg
12/05/21 8:33:24 PM
#1:


Purchased an item on Kohl's website using their Kohl's Cash, but needed a price adjustment that apparently needed to be done in store.

Go to store and the manager says she can't price match and let me use Kohl's Cash. Something about, 'You couldn't do that at Best Buy, so why do you think we would?'

I show her the policy on the website that explicitly says you can and then her and another manager go back and forth with me questioning if that is actually true or not.
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#2
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What_
12/05/21 8:35:40 PM
#3:


This happened
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AceAttorneyist
12/05/21 8:36:03 PM
#4:


mobilebloechel posted...
...okay, so then what happened?

Right? Why wouldn't he tell the whole story lmao

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AzurexNightmare
12/05/21 8:37:20 PM
#5:


What_ posted...
This happened
Yeah nothing ever happens wussy

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The X Dawg
12/05/21 8:37:29 PM
#6:


mobilebloechel posted...
...okay, so then what happened?

She called a third person over the radio that I never saw, went back into the store room, and then came back and did the transaction. Acting like I was 'getting away with something' because she wasn't sure.

One justification that was used by them was 'we don't know if that is an old policy or not'.

It was literally the strangest encounter I have had. I felt guilty for literally doing what I am permitted doing.
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LinkDaLunatic
12/05/21 8:37:29 PM
#7:


AceAttorneyist posted...
Right? Why wouldn't he tell the whole story lmao
because then this would be a 0 post topic. people have figured out how this site operates by now
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The X Dawg
12/05/21 8:38:21 PM
#8:


LinkDaLunatic posted...
because then this would be a 0 post topic. people have figured out how this site operates by now

I mean I really didn't want a long wall of text, especially if no one was interested in the story.
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TheLiarParadox
12/05/21 8:39:09 PM
#9:


I've heard more and more negative things about Kohl's lately, especially when it involves their Kohl's Cash scheme.


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The X Dawg
12/05/21 8:47:12 PM
#10:


TheLiarParadox posted...
I've heard more and more negative things about Kohl's lately, especially when it involves their Kohl's Cash scheme.

I've not had any issues before I think, but this is also my first time making a big purchase from them. I think people for sure try to game the system somehow.
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Axiom
12/05/21 9:15:25 PM
#11:


Was it from another website or was it from their website. If it was from another one then they were right the first time
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MabusIncarnate
12/05/21 9:24:07 PM
#13:


shockthemonkey posted...
I feel for them, corporate puts shit up on the website without informing stores all the time. As long as they got you the stuff for the right price, Im not seeing the issue aside from some minor inconvenience.
Yeah honestly, I've worked as a retail manager for a corporate store and the lack of communication, and the accountability when they don't give you that information is bullshit. The manager at the store likely wanted to avoid a write up by doing something incorrect.

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The X Dawg
12/05/21 10:24:28 PM
#14:


Axiom posted...
Was it from another website or was it from their website. If it was from another one then they were right the first time

Price match to Best Buy after having purchased item from Kohl's.

[LFAQs-redacted-quote]


I mean I don't like being treated like I'm the asshole. I didn't throw a shit fit or talk rude or anything throughout the situation.
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