Current Events > "Like it's my fault you have a big son", Kohl's associate.

(+) Yeah! (+)

On a line for customer service to return my Amazon order and this one lady returning a bunch of clothing is bitching that the Kohl clothing sizes run small for her son. And the associate said that back to her. LOL

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lol good
people need to stop being rude to retail workers
and retail workers need to not take that crap anymore

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Fair, next. If more people were fat-shamed we'd be a healthier country

Rathinor posted...

Fair, next. If more people were fat-shamed we'd be a healthier country

Debatable, it's probably more likely to make people anorexic than actually change their eating habits.

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IdiotMachine posted...

On a line for customer service to return my Amazon order and this one lady returning a bunch of clothing is bitching that the Kohl clothing sizes run small for her son. And the associate said that back to her. LOL

She should have bitched to the manager. I can't tell me how many times I bought pants with 30 inch legs that were labeled as 34.

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You know if retail workers were allowed to give shit back without fear of losing their jobs there would be far less rude customers.
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Is it possible Kohl's uses European sizing for their clothes? >_>
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Rathinor posted...

Fair, next. If more people were fat-shamed we'd be a healthier country

Fat shaming empirically doesn't work

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Rathinor posted...

Fair, next. If more people were fat-shamed we'd be a healthier country

fuck right off

Associate should just shut the fuck up and refund the clothes. no need to be rude, probably why they're working at kohls the butthole of retail though.
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Nah the customer is right here. It's bullshit how completely inconsistent clothing sizes are so it's just a game of chance whether it will be the right size or not.

No reason to take it out on the associate, though.

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eggcorn posted...

Associate should just shut the fuck up and refund the clothes. no need to be rude

no

Garioshi posted...

Fat shaming empirically doesn't work

It kinda does. Look at Japan.

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Gotta snap back at those Karens

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My Enormous Son Is Displeased

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Rathinor posted...

Fair, next. If more people were fat-shamed we'd be a healthier country

http://letmegooglethat.com/?q=fat+shaming+studies

Cobalt_Wasps posted...

lol good
people need to stop being rude to retail workers
and retail workers need to not take that crap anymore

voldothegr8 posted...

You know if retail workers were allowed to give shit back without fear of losing their jobs there would be far less rude customers.

So legitimate complaints are bad now, too? Don't work in customer service if you're so sensitive to people being mad.

I never bought clothing at Kohls, so don't know about their sizes.

Anyway, I'm home now so more free to type up details. The customer bitched her out because the associate wouldn't give a refund but store credit, as the customer did not have a receipt nor used a credit card for the original purchase (to look it up on their system).

The customer kept raising her voice at the associate that the clothing doesn't fit, the extra large clothing is too small for her son, that the associate should refund her, etc. The associate said the topic title herein, then the customer said "what did you say?", to which the associate just brushed off and said she'll call her manager to process the refund.

The associate told the customer to step aside while they wait for the manager, so that the associate can process other people, but the customer, obviously, rejected this.

The manager came pretty quickly though. And in the end, she got her cash refund but for the lowest sale price in the past month or whatever for each item. Literally each item the associate scanned and the refund price showed up, the customer argued that wasn't the price she paid.

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eggcorn posted...

Associate should just shut the fuck up and refund the clothes. no need to be rude, probably why they're working at kohls the butthole of retail though.

Fuck you. Don't be an asshole to someone just trying to make a fucking living and they won't be an asshole back.

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IdiotMachine posted...

wouldn't give a refund but store credit, as the customer did not have a receipt nor used a credit card for the original purchase (to look it up on their system).

Fair next. Save your fucking recipts.

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Oh, alright then.

Background_Guy posted...

So legitimate complaints are bad now, too? Don't work in customer service if you're so sensitive to people being mad.

its not a legit complaint
her kid grew out of his/her size clothes
kids grow, moms dumb

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Crazyman93 posted...

Fuck you. Don't be an asshole to someone just trying to make a fucking living and they won't be an asshole back.

Sounds like you shouldn't ever work in retail because being yelled at and handling that in a graceful way is literally the job she applied for
Insulting the customers child is objectively a mistake and she'll be rightfully reprimanded

Background_Guy posted...

Cobalt_Wasps posted...

lol good
people need to stop being rude to retail workers
and retail workers need to not take that crap anymore

voldothegr8 posted...

You know if retail workers were allowed to give shit back without fear of losing their jobs there would be far less rude customers.

So legitimate complaints are bad now, too? Don't work in customer service if you're so sensitive to people being mad.

In order for it to be a legitimate complaint the complaint needs to be directed at the right person. An hourly associate isn't the one labelling the size of the clothes. You're bitching at them for something that they have absolutely no power or ability to fix.
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Background_Guy posted...

Sounds like you shouldn't ever work in retail because being yelled at and handling that in a graceful way is literally the job she applied for

I work in retail. No one deserves to be screamed at and berated for shit out of their control. Period. If you can't comprehend that, fuck you.

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voldothegr8 posted...

You know if retail workers were allowed to give shit back without fear of losing their jobs there would be far less rude customers.

And far fewer customers.

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Crazyman93 posted...

I work in retail. No one deserves to be screamed at and berated for shit out of their control. Period. If you can't comprehend that, fuck you.

No one deserves it, but it's the job you applied for. If you can't handle it and lash out, get another job.

Background_Guy posted...

No one deserves it, but it's the job you applied for. If you can't handle it and lash out, get another job.

Nowhere in my job description does it say I have to put up with some asshole blaming me for shit I can't fix and had nothing to do with in the first place. Fuck off.

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Crazyman93 posted...

Nowhere in my job description does it say I have to put up with some asshole blaming me for shit I can't fix and had nothing to do with in the first place. Fuck off.

Does it say anything about dealing with customers in a respectful way, treating them as friends/family/whatever, or any other such nonsense about "interacting with customers daily in a positive way"?

Because if there's anything in your job description that mentions customer interaction, that means you're expected to treat them in a certain way. If you treat them wrong, you can be fired with 100% validity.

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Gobstoppers12 posted...

And far fewer customers.

Far fewer customers who take their bad day out on the clerk

Background_Guy posted...

Sounds like you shouldn't ever work in retail because being yelled at and handling that in a graceful way is literally the job she applied for

Nowhere in the job description does it say be punching bags and take insults for people having problems
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Background_Guy posted...

Crazyman93 posted...

I work in retail. No one deserves to be screamed at and berated for shit out of their control. Period. If you can't comprehend that, fuck you.

No one deserves it, but it's the job you applied for. If you can't handle it and lash out, get another job.

No. As former walmart store manager getting yelled at about things they can't control is not in the job description of the associates I hire. Their job is to make the store look nice, answer basic questions, stock, and check people out.
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Crazyman93 posted...

Nowhere in my job description does it say I have to put up with some asshole blaming me for shit I can't fix and had nothing to do with in the first place. Fuck off.

Than you're extremely gullible

harley2280 posted...

No. As former walmart store manager getting yelled at about things they can't control is not in the job description of the associates I hire. Their job is to make the store look nice, answer basic questions, stock, and check people out.

Of course . I worked at walmart too, I know how it be

Speaking of wal-mart, I had literally no training on how to deal with difficult customers before I was thrown on the floor. There was a lot of stuff on how to help them but nothing on what to do if they don't act like Sam's perfect angels. Well, the training was shit in a lot of ways, but that was very glaring. Though I had my time split between floor and backroom so maybe they gave that training to the exclusively customer-facing people.

Lol of course we have weirdos in this topic taking the side of the customer.

"The customer is always right!"
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LOL at Whole Foods I got dragged into the office because I once forgot to give a customer one of their bags and they called the store, allegedly in tears. I couldn't even pretend to care. It sucks they didn't get their groceries, but mistakes happen.
Once in seven years.
What I'm saying is that I would 100% be written up for saying something like that, and I wish I wouldn't.

ElatedVenusaur posted...

LOL at Whole Foods I got dragged into the office because I once forgot to give a customer one of their bags and they called the store, allegedly in tears. I couldn't even pretend to care. It sucks they didn't get their groceries, but mistakes happen.
Once in seven years.
What I'm saying is that I would 100% be written up for saying something like that, and I wish I wouldn't.

How in the hell do you forget to give a customer one of their bags? They're literally right in front of your face.

Fuck a write-up, you should've been fired
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voldothegr8 posted...

You know if retail workers were allowed to give shit back without fear of losing their jobs there would be far less rude customers.

FAR FAR VERY FAR less.

customer did the right thing. we live in a world of rudeness. rudeness is how you succeed in life, if you can't take it you need to grow thicker skin. in the customers case they endured the rudeness and got their way in the end.
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She probably thinks little Jimmy is still a size large instead of a triple XL

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Gobstoppers12 posted...

And far fewer customers.

Not really. If it was say allowed via a law or just stores in general all decided that was okay, then the customer base wouldn't decrease as the other stores would treat them the same way.

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Background_Guy posted...

Though I had my time split between floor and backroom so maybe they gave that training to the exclusively customer-facing people.

They don't. And the answer for dealing with shitheads is "make them a manager's problem"

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Crazyman93 posted...

;_; i can't handle my jeorb

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Malicious editing of quotes is moddable. Fuck off. If this is how you consider it acceptable to treat retail workers, I've already judged you're an asshole.

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Background_Guy posted...

No one deserves it, but it's the job you applied for. If you can't handle it and lash out, get another job.

"Oops you lost an arm because we violated every OSHA regulation there is. But you signed up for this job so put on a bandaid and stop being such a pussy"


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One_Day_Remains posted...

How in the hell do you forget to give a customer one of their bags? They're literally right in front of your face.

Fuck a write-up, you should've been fired

Plenty of reasons really. Simple things often are not simple in retail when you are short staffed dealing with fools and doing more then 1 job at a time. Some people are just so batshit or exhausting to deal with.

Also a lot of the "they forgot my *insert item* is the guest themselves fucking up leaving a bag behind. Had many people leave their drink on the counter after I hand it to them.

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pikachupwnage posted...

Plenty of reasons really. Simple things often are not simple in retail when you are short staffed dealing with fools and doing more then 1 job at a time. Some people are just so batshit or exhausting to deal with.

Also a lot of the "they forgot my *insert item* is the guest themselves fucking up leaving a bag behind. Had many people leave their drink on the counter after I hand it to them.

Yeah, you can always tell in these topics who has worked retail and who hasnt. It was a big order and I had set the bag in question off to the side(with a big order, you quickly run out of room to bag in, especially if the customer is slow to bring their cart down)and this was during a rush, and the cashiers are speed demons because the company tracks how fast they ring and they get in trouble if they dont ring fast enough.
And of course most customers just sort of stand there either making small talk or looking at you impatiently. The bag wound up going home with the next customer.

That was years ago though, and I didnt even realize it had happened at the time, Im just explaining how stuff like that happens. On the rare occasions that it even does.