Current Events > Customer: Can I have a pack of Juul pods?

(+) Yeah! (+)

Me: Sure thing.
Customer: *silent*
Me: Umm....? Should I just pick a random one?
Customer: What?
Me: Well, you have to tell me which ones you want.
Customer: The ones for Juul.
Me: Yes. Which ones for Juul?
Customer: I don't understand?
Me: We have 4 different flavors, each with 2 different nicotine levels, and each comes in 2-packs or 4-packs. You're gonna need to be more specific.
Customer: Oh...umm...I don't know. Mint? I guess?
Me: *decides "fuck it" and grabs the 4-pack 5% Mint that's most popular*
Me: You have your I.D.?
Customer: Not on me.
Me: I'm sorry, I can't help you then.
Customer: Oh come on! I'm 22!
Me: Even if I did believe you, I still can't sell it to you without a valid I.D. I'm sorry. Have a nice night.
Customer: *leaves in a huff*

For some strange reason, I wasn't the least bit surprised they didn't have their I.D. -_-

And that's my stupid customer story for the night. Enjoy!
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Yo can I have a uh... juice
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If I had an ID but for whatever reason it was expired would you really deny me? Curious as to how you'd handle it. What if I was nice?

Also my boss likes the radio on and those juul commercials are so fucking obnoxious. I say this as a smoker myself.
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God, Juuls are the lamest thing ever. I know my one friends kid was telling me how they all call the bathrooms in high school the Juul Room. Lmao
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toadfan64 posted...

God, Juuls are the lamest thing ever. I know my one friends kid was telling me how they all call the bathrooms in high school the Juul Room. Lmao

This. Just smoke real cigarettes ya damn pussies
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TheGreatGeno326 posted...

toadfan64 posted...

God, Juuls are the lamest thing ever. I know my one friends kid was telling me how they all call the bathrooms in high school the Juul Room. Lmao

This. Just smoke real cigarettes ya damn pussies

Ya know, I hate cigarettes, but god damn, at least you look cool with those. Juules are the lamest thing to see someone smoking.

Nothing tops a well-rolled joint though.
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Cornmuffins posted...

If I had an ID but for whatever reason it was expired would you really deny me? Curious as to how you'd handle it. What if I was nice?

For cigarettes, I'd probably let it slide as long as it was obviously your real ID. Alcohol is another story, though. We only have to check the ID manually for tobacco, but for alcohol purchases we have to actually swipe or scan it through the register, so if it's expired I can't accept it.
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Ugh...just had another one. For the record, our credit card system is really fucking stupid. If your card has a chip, it must be able to read the chip in order to be accepted. If it can't read the chip, we cannot accept it. However, after the chip read fails 3 times it will tell customers to swipe. At which point it will tell them that swiping is not allowed. It gets even better, in that if your card doesn't have a chip and it fails to read the magnetic strip, it will tell you to enter it manually. Which, once again, it will then tell you is not allowed.

Yes, it's fucking stupid. Yes, it annoys me as much as it annoys customers. No, there's nothing I can do about it. So here's the latest idiot customer. This one's a bit of a long one:

Customer: Can I pay for gas inside? The pump keeps giving me an error when I try to use my card out there.
Me: Sure, no problem. It's raining, and the water tends to wreak havoc on the sensors out there. How much did you want to put on the pump?
Customer: Just $10.
Me: *punches it in, tells customer to use the card reader*
Customer: *tries to use chip reader, it fails*
Me: Oh, miss, your card doesn't have a chip. Just go ahead and swipe it.
Customer: *swipes, fails again*
Me: It does need to be able to read the strip for us to accept it. Is it damaged?
Customer: Sort of. Can't you put it in manually?
Me: Unfortunately, we don't have any manual entry option. It needs to be able to either read the chip if it's got one or the magnetic strip if it doesn't. We can't accept it if that fails.
Customer: *swipes again, fails again*
Me: It looks like it's too damaged. If you have another card I can reset it, or if you have cash...
Customer: Oh, there we go. It's asking for my card number now.
Me: Yes, I know, but it's not going to allow you to do it that way. It's very annoying but there's nothing we can do about it.
Customer: Well it's asking me to do it, so obviously I can. *starts putting in card info manually*
Me: *internally rolling my eyes, but keeping my mouth shut*
Credit machine: "Manual entry not allowed."
Customer: You put it in for me.
Me: As I said, miss, we don't have any manual entry option. We physically cannot do it.
Customer: Let me do this again. *swipes card 3 more times, fails all 3, proceeds to try manually entering the card info again, is told it's not allowed again*
Me: Miss, I'm sorry. I know it's a stupid setup. But we simply don't have the ability to enter a card manually. If it can't read the chip or the magnetic strip, we cannot accept the card. There's just nothing else we can do.
Customer: This is fucking stupid.
Me: I agree. It's a terrible setup and it's very frustrating. But there's just nothing we can do about it. Would you like to use different card or pay with cash?
Customer: I want to use this card.
Me: Well I'm sorry, but we can't do that. So your options are either try a different card, pay with cash, or try another gas station. I believe the one down the road near the highway is open until midnight. If you hurry you should make it in time.
Customer: No, fine, I'll use another card. *pays with different card, works fine*
Me: Sorry about the hassle. Have a nice night.

She then proceeds to walk out to her car, pick up the nozzle, and promptly hang it back up cancelling the transaction. Then she picks it up and tries 3 times to get it to start pumping, getting visibly more pissed off, before coming back inside and complaining that the pump doesn't work. I explain that hanging up the nozzle ends the transaction, and since she used a card it was automatically credited back to her account. We'd have to run another transaction for the gas. She storms out yelling, and I quote: "This is fucking bullshit. You stole my money! Fuck you and fuck your station! I'll sue your ass!"

-_-
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Which gas station brand do you work for?
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yunalenne10 posted...

Which gas station brand do you work for?

It's a True North station with Shell gasoline.
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Oh, I didn't have space in the last story's post to fit it in, but the woman also tried to demand that I turn the pump on for her without running another transaction. She claimed she'd "already paid for it" so I was stealing from her by not letting her pump it. She didn't seem to grasp the concept that the card wasn't charged for the gas she didn't pump.
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Aristoph posted...

yunalenne10 posted...

Which gas station brand do you work for?

It's a True North station with Shell gasoline.

Do you got any of those Tide pods man
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slimjimfizzle posted...

Aristoph posted...

yunalenne10 posted...

Which gas station brand do you work for?

It's a True North station with Shell gasoline.

Do you got any of those Tide pods man

LMAO, no we don't. But yes, I did get that question several times when it was still a thing. Serious fucking idiots around here, tbh.
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Aristoph posted...

Me: Oh, miss, your card doesn't have a chip. Just go ahead and swipe it.
Customer: *swipes, fails again*
Me: It does need to be able to read the strip for us to accept it. Is it damaged?
Customer: Sort of.

Should've tried the plastic bag trick.
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Every day I wake up thankful that customer service is behind me.

Rise up, TC. Rise

PCBEEEEEEYYYY posted...

Every day I wake up thankful that customer service is behind me.

Rise up, TC. Rise

Same. Except I wasn't having dumb people lie to me in a grocery store, i was having dumb people lie to me about cell phone bills and data usage in a call center

Nothing shakes ones faith in humanity more than customer service
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PCBEEEEEEYYYY posted...

Every day I wake up thankful that customer service is behind me.

Rise up, TC. Rise

Meh, I'm pretty happy where I am currently. My last couple of jobs were more what people would consider "decent" jobs, and they were both absolutely miserable environments to be in. The last one was "Inventory Management" for a plant nursery that sold to commercial businesses like landscapers and garden centers. I was in charge of keeping track of how many plants we currently had, what stage of growth from new plantings up through ready for sale, which greenhouses or grow areas they were located in, how much loss we were experiencing from various things like diseases and insects, as well as projecting the schedule for plantings so that they would be grown and ready for sale when the expected demand came in. It was ridiculously stressful to begin with, as the entire business pretty much didn't run unless I told them what to do and when. Plus the owner was about the most arrogant and disrespectful boss I've ever had the displeasure of knowing. I've got some serious horror stories from that place.

Apparently, within a month and a half of my quitting, he lost more than half of his staff including the maintenance guy who'd been with him for over 15 years and the maintenance guy's brother who'd been in charge of pretty much everything that wasn't inventory or repair related for over 10 years. I randomly ran into one of the supervisors that was in charge of caring for the new plantings a couple months ago. She said they were down to less than half of the volume they were at when I was there, and the owner has been having health issues ever since because of the stress of trying to keep the place afloat.

I told him on more than one occasion that he didn't realize how much I did for his company, that I wasn't just "wasting time fucking around on the computer all day" like he claimed, and that if it wasn't for me working my ass off to keep everybody on the same page and on track to hit our windows for new plantings the place would fall apart real quick. He didn't believe me then. I bet he does now.

But here, there's just no stress whatsoever. The job is easy. The customers are mostly really cool people. And even the occasional idiot I make topics about is little more than a minor nuisance and generally leads to entertainment sharing the stories on CE and hearing about others who've dealt with similar stuff. It pays well enough to cover my bills and expenses, I get to spend half my shift being paid to watch Netflix or play video games, and I don't ever have to take anything home with me to deal with outside work hours. The social life is rough at times, being awake at night and sleeping during the day, but I think I manage that well enough for now.
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Manocheese posted...

Aristoph posted...

Me: Oh, miss, your card doesn't have a chip. Just go ahead and swipe it.
Customer: *swipes, fails again*
Me: It does need to be able to read the strip for us to accept it. Is it damaged?
Customer: Sort of.

Should've tried the plastic bag trick.

Receipt paper works too
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sktgamer_13dude posted...

Manocheese posted...

Aristoph posted...

Me: Oh, miss, your card doesn't have a chip. Just go ahead and swipe it.
Customer: *swipes, fails again*
Me: It does need to be able to read the strip for us to accept it. Is it damaged?
Customer: Sort of.

Should've tried the plastic bag trick.

Receipt paper works too

I saw her card. There was no saving it. I couldn't figure out how it had worked as long as it had, tbh. Looked like it needed to be replaced 6 months ago.

It also absolutely baffles me how people manage to treat their credit cards so poorly. I've never in my life had a card stop working before its expiration date. :-/
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I never did anything crazy with mine, and Ive had multiple wear out.

Could just be an overuse problem or something.
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