Current Events > Chick-fil-a - do we really need employees standing outside taking orders?

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BCAM1984
04/03/18 12:45:44 PM
#1:


Is this helpful or a hinderance? - Results (7 votes)
Yes it is helpful - makes drive through times faster
85.71% (6 votes)
6
No it's a hinderance - makes service slower
14.29% (1 votes)
1
Also whats your go to Chick-Fil-a order?
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SageHarpuia
04/03/18 12:46:21 PM
#2:


Wait why are they outside?
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Medz1286
04/03/18 12:47:02 PM
#3:


My local Chick-Fil-a has some "hot chicks" working there if you know what I mean.
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Muffinz0rz
04/03/18 12:47:42 PM
#4:


I don't know if it can be empirically proven that it speeds up or slows down the drive-thru, but it sure as shit makes things awkward
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#5
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Alkaloid
04/03/18 12:50:56 PM
#6:


My local CFA doesn't have a drive thru. It's in the middle of a downtown type area (well, it's actually up town, but you know) so everybody has to order inside.

When they're really busy in the warm months, they'll put someone outside to get orders in (cuz the line will quite literally go out the front door in peak hours)
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Skurvy_1
04/03/18 12:51:05 PM
#7:


They do this at the various in n outs here I SoCal since the drive thru lines get crazy long at some locations
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CableZL
04/03/18 12:51:19 PM
#8:


The Chick-Fil-As in Austin are super busy around lunch time, so it helps.
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Darksaber310
04/03/18 12:52:55 PM
#9:


It gets food done fast. You turn 5 min waits into 2 min wait for car 1 and then 10-20s for the next 5. Keeps their drive thru times down so they're not extra stressed and you get faster service. Sure it's awkward but in the end it helps everyone.
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Turbam
04/03/18 12:53:00 PM
#10:


smh, millennials scared to talk to people
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CableZL
04/03/18 12:54:23 PM
#11:


SageHarpuia posted...
Wait why are they outside?


Because it takes longer if you can only order at the speaker. With employees outside taking orders, they can queue up orders much further back in the line (even having two or three lines of cars), so all people have to do is take their order and go once they get to the window.
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AlephZero
04/03/18 12:58:29 PM
#12:


https://www.thrillist.com/news/nation/chick-fil-a-third-largest-fast-food-chain-us

They've also doubled down on convenience by streamlining the drive-thru experience -- one location in Oklahoma City recently served 216 cars in under one hour, per the report. That's a rate of 3.6 customers per minute just at the drive-thru.

It seems to be working for them.
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Carveless
04/03/18 1:05:07 PM
#13:


Imagine not doing mobile orders in 2018.
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voldothegr8
04/03/18 1:05:14 PM
#14:


All the fast food places around me have gone to the double speaker drive through which usually suck.
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#15
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Balrog0
04/03/18 1:06:51 PM
#16:


SageHarpuia posted...
Wait why are they outside?


aren't you from Arkansas?

the chick fil a in NLR on McCain is always like this because it is so busy and it makes the drive thru faster
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smoliske
04/03/18 1:16:15 PM
#17:


Medz1286 posted...
My local Chick-Fil-a has some "hot chicks" working there if you know what I mean.


most chick fil a I've been in have teenagers working there so
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chill02
04/03/18 6:28:16 PM
#18:


CableZL posted...
The Chick-Fil-A in Hillsboro (or is it in Beaverton? I forget) are super busy around lunch time, so it helps.

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_Rinku_
04/03/18 6:30:08 PM
#19:


I don't eat at CFA because of their corporate ties to homophobia. So, I had no idea they did this. It seems kind of strange, but if it works, it works.
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UrCa1988
04/03/18 6:33:09 PM
#20:


_Rinku_ posted...
I don't eat at CFA because of their corporate ties to homophobia. So, I had no idea they did this. It seems kind of strange, but if it works, it works.

I know In N Out does it too so they could put more burgers on the grill ahead of time. Once they're able to catch up, you basically have a line of people that just make their way to the window, pay, and get their food without needing to wait for it to cook.
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