Current Events > xfinity: "We've increased your internet speed for no extra cost*"

(+) Yeah! (+)

*denotes a lie







Image 1: Email from this morning saying I got increased speeds for no additional charge.

Image 2: Example of last month's bill at $50.74.

Image 3: Next bill due costs $60.74.

Pieces of shit
---

They didn't do that for me.

Well, you have proof, time to do something about it i guess.
---

They probably will claim the price increase is from fees and taxes that the government is not actually collecting from you but allows them to pay themselves back for having to pay to the government.
---

That's why when they call with that offer I always tell them to fuck off

It begins

First month of new speed free

New rate next billing cycle

Worship the telecom cock
---

Exactly $10 price increase? Read your bill and make sure they didn't add a line item to the bill that wasn't there before.
---

Ah Comcast. Always fighting the good fight...for yourselves.
---

There you go now that NN is gone you got faster internet!
---

Paragon21XX posted...

Exactly $10 price increase? Read your bill and make sure they didn't add a line item to the bill that wasn't there before.

I did. Nothing new.

How is this topic not generating more outrage
---

Muffinz0rz posted...

Paragon21XX posted...

Exactly $10 price increase? Read your bill and make sure they didn't add a line item to the bill that wasn't there before.

I did. Nothing new.

How is this topic not generating more outrage

Because free market man. Republicans said this wouldnt happen.
---

Muffinz0rz posted...

Paragon21XX posted...

Exactly $10 price increase? Read your bill and make sure they didn't add a line item to the bill that wasn't there before.

I did. Nothing new.

How is this topic not generating more outrage

Because you have everything you need to correct the issue. Go to xfinity with the evidence and I guarantee this gets fixed.
---

MrDrMan posted...

Muffinz0rz posted...

Paragon21XX posted...

Exactly $10 price increase? Read your bill and make sure they didn't add a line item to the bill that wasn't there before.

I did. Nothing new.

How is this topic not generating more outrage

Because you have everything you need to correct the issue. Go to xfinity with the evidence and I guarantee this gets fixed.

xfinity when he goes to complain

They like to fuck with you. I never get warnings about price increases.

I started off at $50/mo for one year, the next year it went up to $65, 6 months after it was $75, and then at the two year mark it was $230. I cancelled immediately. It solely for internet too. 150mbps or some jank.
---

Yeah, I read on reddit they started doing that to people a few weeks ago. I really hate Comcast.
---

Master_Bass posted...

Yeah, I read on reddit they started doing that to people a few weeks ago. I really hate Comcast.

I wish more people did.

Though they were the first multiple-time winner of The Consummerists Worst Company in America.
---

I am here to bet that TC is hiding something.
---

This is why Comcast and ATT should be heavily fined for bullying smaller internet companies.
They should not be the only 2 ISP in most places.
---

Dude I'm not racist or anything but is there a law that every customer service helper speak with a thick Indian accent?
---

Muffinz0rz posted...

Dude I'm not racist or anything but is there a law that every customer service helper speak with a thick Indian accent?

The call center is most likely in India
---

I have cable vision/optimum and while they're also trash, they wouldn't do that to me
---

Muffinz0rz posted...

Dude I'm not racist or anything but is there a law that every customer service helper speak with a thick Indian accent?

Outsourcing is cheaper. That indian guy is talking to you straight from India

back in my day people would gather evidence like this to fix the issue, not whine about it on gamefaqs or reddit.
i say reddit because this happened there like two weeks ago, the dude took the information to them and they corrected it. it's sly as fuck, absolutely, but that isn't exactly breaking news for murican ISPs.

I pay 30 a month ($68) for all day calls to landlines and mobiles, and 80 Mbs internet with unlimited browsing. I thought I was getting ripped off but jeez the prices in America are ridiculous.
---

Scumdrop posted...

back in my day people would gather evidence like this to fix the issue, not whine about it on gamefaqs or reddit.
i say reddit because this happened there like two weeks ago, the dude took the information to them and they corrected it. it's sly as fuck, absolutely, but that isn't exactly breaking news for murican ISPs.

.....TC already gathered the evidence
---

Got off the phone with customer service. She tried to sell me a fucking different plan with TV in it (which I obviously had zero interest in) that actually would've increased my monthly.



What a crock. How is this shit legal????? I was literally lied to.

inb4ComcastReservesTheRightToChangeAnythingWeFeelLikeAndYouSignedOffOnThat
---

Muffinz0rz posted...

Got off the phone with customer service. She tried to sell me a fucking different plan with TV in it (which I obviously had zero interest in) that actually would've increased my monthly.



What a crock. How is this shit legal????? I was literally lied to.

inb4ComcastReservesTheRightToChangeAnythingWeFeelLikeAndYouSignedOffOnThat

Supervisor my guy. Call back and immediately ask for a supervisor. They will make sure it gets fixed simply because they dont want to deal with you. Their goal is to keep falls short as possible so they will give you what you want Id wager.
---

Why are you being charged a broadcast TV fee?
---

Unsugarized_Foo posted...

Why are you being charged a broadcast TV fee?

I'm not, that's not my current plan. That's the plan she wanted me to sign up for. My current plan is just internet for $50/mo (now $60/mo, I guess)
---

Ex-Kefiroth posted...

9% increase in internet speed

20% increase in internet bill.

i can smell the swamp draining

ISPs and phone companies tend to do outright illegal shit.

Like how Verizon said they would throw in an extra wireless speaker if my dad bought one, and on his bill he had an unexplained charge that amounted to the exact price of a second speaker.

Apparently Verizon employees are straight up told to do stuff like this.
---

https://www.nbcchicago.com/news/national-international/Cable-Bills-Are-Rising-Again-What-You-Can-Do-468115773.html
---

Muffinz0rz posted...

Unsugarized_Foo posted...

Why are you being charged a broadcast TV fee?

I'm not, that's not my current plan. That's the plan she wanted me to sign up for. My current plan is just internet for $50/mo (now $60/mo, I guess)

O, well if you can find a modem, thats not too bad. I got mine second hand for $20
---

sktgamer_13dude posted...

Muffinz0rz posted...

Paragon21XX posted...

Exactly $10 price increase? Read your bill and make sure they didn't add a line item to the bill that wasn't there before.

I did. Nothing new.

How is this topic not generating more outrage

Because free market man. Republicans said this wouldnt happen.

Literally happens all the time. Cry more
---

weapon_d00d816 posted...

ISPs and phone companies tend to do outright illegal shit.

Like how Verizon said they would throw in an extra wireless speaker if my dad bought one, and on his bill he had an unexplained charge that amounted to the exact price of a second speaker.

Apparently Verizon employees are straight up told to do stuff like this.

This. I worked at Sprint and we are told to do this. The goal is to do it in a way people dont realize it isnt free.

For example lets say you come in looking at possibly changing plans. There are a bunch of old plans that are way more expensive than new ones. The new plans are flexible and you can choose based on how much data you need which can dramatically lower a bill possibly.

We also had the power to do installment billing or spread costs of accessories into 12 payments on bills. Basically people would put you on a cheaper plan then bundle in those installment payments so the bill is almost the same.

What people dont understand is cellular retail employees are not your friend whatsoever. Our bosses preached to us its not our job to lower someones bill. Its our job to give them a better value at this price AKA more shit they dont need. Our quotas were based on selling lines of service and accessories and shit got REALLY grimy.

I had to get out. Its a shady and very deceptive industry.
---

so the Net Neutrality not a boogeyman after all.
where's the people who supported it's repeal now?
---

Dunno man, got the same email today, but my speed went from 100mbps to 150mbps and after reboot I'm getting 180 lol

My bill is the same, no increase.
---

Ricemills posted...

so the Net Neutrality not a boogeyman after all.
where's the people who supported it's repeal now?

wtf? Their was people supporting that?
---

epik_fail1 posted...

Ricemills posted...

so the Net Neutrality not a boogeyman after all.
where's the people who supported it's repeal now?

wtf? Their was people supporting that?

are you absent from CE during the last 2 months or what?
---

---

Last payment: 12/04 $151.66
Next scheduled payment: 01/08 $151.66

From my bank site, same same.
---

Ricemills posted...

epik_fail1 posted...

Ricemills posted...

so the Net Neutrality not a boogeyman after all.
where's the people who supported it's repeal now?

wtf? Their was people supporting that?

are you absent from CE during the last 2 months or what?

kind of. I quickly looked at the board once in a while, but now I have a good job, so I am more busy.
---

watch tc complain and not do anything about it lol
---

Scotty_Rogers posted...

watch tc complain and not do anything about it lol

Voting for a non-Trump person is probably the best he can do.

Trying to call the company too.
---

Muffinz0rz posted...

Got off the phone with customer service. She tried to sell me a fucking different plan with TV in it (which I obviously had zero interest in) that actually would've increased my monthly.

Okay, so you tell her no to that and say you just want the erroneous billing for your current plan fixed. Did you do that? You should be able to get the price back to what you were paying before.
---

Scotty_Rogers posted...

watch tc complain and not do anything about it lol

You obviously didn't read the topic because I did do something about it.

The Admiral posted...

Muffinz0rz posted...

Got off the phone with customer service. She tried to sell me a fucking different plan with TV in it (which I obviously had zero interest in) that actually would've increased my monthly.

Okay, so you tell her no to that and say you just want the erroneous billing for your current plan fixed. Did you do that? You should be able to get the price back to what you were paying before.

I did. She wouldn't lower the price. Claimed she didn't have the authority to do so. Said it went up because of how service charges increase over time or some corporate bullshit that I could barely understand because call centers in India.

I'm calling back now because I just found this:



Funny how she didn't tell me the plan on the left existed. Same speed, but lmao that puts me at the same price I was at before (add $10/mo for the modem rental to put it at 49.99, then tax should put me well below $60+/mo that they want me to pay now, or that the one from yesterday (the plan on the right) wanted me to change to.
---

VoightKent posted...

Muffinz0rz posted...

what's ur internet speed? I have 60 mbps but have to pay 65 bucks

Just got bumped from 55 to 60.

But yeah I just got it fixed. Called again today and spoke with someone with a much easier accent to understand. He transferred me to the "loyalty" department (?) and spoke with someone who got me back down to my normal rate.
---