Current Events > my dealership fixed a guy's truck, then he stole it off the lot w/o paying

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treewojima
05/17/17 6:21:08 PM
#1:


his 2009 F-150 needed a new engine, so we agreed to do the repair, contingent on him trading it in toward a newer vehicle. we did the repair... then he came onto our (unlocked) lot with a spare key and took it to another dealership that was offering him more trade-in value

he owes us over $10,000 now. normally we'd file for a lien, but he's already traded the vehicle in, which I think makes it a bit trickier. either way we're gonna sic our lawyers on him
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CroDalmatinac
05/17/17 6:22:21 PM
#2:


Serves you right for trying to swindle him into a bogus "deal"
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Bloodychess
05/17/17 6:22:23 PM
#3:


Why did his 09 need a new engine
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Bloodychess
05/17/17 6:34:05 PM
#4:


Bloodychess posted...
Why did his 09 need a new engine

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DarkChozoGhost
05/17/17 6:35:21 PM
#5:


Bloodychess posted...
Why did his 09 need a new engine

treewojima posted...
F-150

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Vamp_Aubrey
05/17/17 6:37:23 PM
#6:


someone stole a car at one of our dealerships, insurance kicked in and paid for it, and the car came back a few years later as a trade-in
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StarReaper13
05/17/17 6:38:44 PM
#7:


Is that something you can take him to court for?
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treewojima
05/17/17 6:39:54 PM
#8:


Bloodychess posted...
Why did his 09 need a new engine


it ate all the cam seals and screwed up the variable cam timing solenoids, which caused excessive oil consumption, which caused the rest of the engine to be starved of oil. it could have been rebuilt, but the labor required would push it close to the price of a new engine, especially since we wouldn't know how many components were damaged
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DragonGirlYuki
05/17/17 6:41:05 PM
#9:


Which engine was it?
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GOOMFalse
05/17/17 6:41:09 PM
#10:


StarReaper13 posted...
Is that something you can take him to court for?

Sounds like theft to me

I would assume there was a signed agreement.
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treewojima
05/17/17 6:42:00 PM
#11:


StarReaper13 posted...
Is that something you can take him to court for?


yeah. I'm not privy to the details since that's all on our corporate legal department. it's just a pain in the ass, since in the meantime we have to eat the cost and have it impact all our numbers
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Vamp_Aubrey
05/17/17 6:42:32 PM
#12:


GOOMFalse posted...
StarReaper13 posted...
Is that something you can take him to court for?

Sounds like theft to me

I would assume there was a signed agreement.


at the very least, there should be a signed repair order where he authorizes service performed on the vehicle
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Mizznox
05/17/17 6:43:46 PM
#13:


CroDalmatinac posted...
Serves you right for trying to swindle him into a bogus "deal"

What's bogus about it? Instead of him paying the cost of the repair out of pocket, they take it out of the trade-in value. Kinda hard to do that if he's not trading it in to them.
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E32005
05/17/17 6:44:13 PM
#14:


you should all get together for some vigilante sales justice
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treewojima
05/17/17 6:45:50 PM
#15:


GOOMFalse posted...
StarReaper13 posted...
Is that something you can take him to court for?

Sounds like theft to me

I would assume there was a signed agreement.


not technically theft, since the title is in his name. that's where the lien would come in to play. it's all civil, not criminal

I think the worst criminal charge we could hit him with with would be trespassing, but even that's a stretch since our lot is unlocked and we don't have security cameras (!!!)
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Schwarber
05/17/17 6:47:27 PM
#16:


Mizznox posted...
CroDalmatinac posted...
Serves you right for trying to swindle him into a bogus "deal"

What's bogus about it? Instead of him paying the cost of the repair out of pocket, they take it out of the trade-in value. Kinda hard to do that if he's not trading it in to them.

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glitteringfairy
05/17/17 6:47:39 PM
#17:


My dad owns a dealership
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Cj_WlLL_VVlN
05/17/17 6:49:06 PM
#18:


I stole my car from a mechanic once.

Senior year of high school.

Transmission going out and I brought it in for an estimate.

He said something like 3k for the transmission and that it also needed the cam shaft replaced and quoted a few hundred.

Told him I wasn't sure about the transmission and didn't want to fix the shaft if I was gonna get a new car and ride thid one til it died.

His daughter was graduating with me and he said to think on it and let him know and we'd talk after graduation.

Called after and he was on vacation for two weeks. Called week 3 and he was in the hospital.

Finally he gets back and calls me and I tell him I'd like to pick it up and don't want work done. He said he already did the cam shaft and it was however much but he wouldn't touch the transmission.

I told him I wouldn't pay and that he was never authorized to do the work and after arguing back him saying leaving it there that long was authorization and forth over a few days one night I just took my spare had my cousin drive me down there and took my car back. It was even parked on the street and I didn't have to argue with him.

He never called me again.

Anyways a few months later the car was completely failing and I was gonna have to spend my motorcycle fund on a new car. The car got hit and insurance paid out 3500 on a car I paid 1500 for. I loved that car and the final gift was getting a car and a bike.
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darkphoenix181
05/17/17 6:50:37 PM
#19:


I think all he owes you is the price of work for the engine and parts.

because he hasn't actually traded it in to you yet

maybe next time when you make a deal like this, have them trade in the car first before you work on repairing it

infact, this seems very odd

why would you offer to repair first, then trade in? is it like you as the dealer are trying to reserve the right to NOT accept the trade after you repaired the engine?

it actually sounds almost like some strange scam
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darkphoenix181
05/17/17 6:56:10 PM
#20:


Mizznox posted...
CroDalmatinac posted...
Serves you right for trying to swindle him into a bogus "deal"

What's bogus about it? Instead of him paying the cost of the repair out of pocket, they take it out of the trade-in value. Kinda hard to do that if he's not trading it in to them.


let's do some math

if I trade in my junker with a bad engine and you say it is worth $600 as is but $2500 with working engine

if I just trade it in as is I get $600 credit

if I take your deal and say I will let you repair the engine and then you get to keep the car later as an agreed trade in
and you say you will deduct the engine repair cost from total value

then says fixed car is worth $2500
but engine repair costed $1900
so the value I get to trade in is $600

what do I get over waiting to trade in after repair vs. just trading it in as is?

numbers are made up btw

what this hypothetical illustrates is it is illogical to not just take it as a junker and then fix it yourself as you already anticipate to fix it anyways either way

like there is obviously something missing here to motivate the dealer to not want to just take it as is and AFTER they own it, repair it

what is tc leaving out?
it shouldn't be cheaper to repair it as their property vs. as the customer's property

the only thing that comes to mind is if the engine repair fails, the dealer can say tough luck to the customer and still charge him for the repair?
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thronedfire2
05/17/17 7:00:55 PM
#21:


they get to charge their inflated labor rates if they do the repairs while the customer still owns the truck
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I could see you, but I couldn't hear you You were holding your hat in the breeze Turning away from me In this moment you were stolen...
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darkphoenix181
05/17/17 7:01:31 PM
#22:


thronedfire2 posted...
they get to charge their inflated labor rates if they do the repairs while the customer still owns the truck


oh ya, maybe

but it sounds like no actual cash exchange

like if he don't repair he get $600 credit

if he repairs he gets more but not the full value of the repaired car
like if repaired it is worth $2500
so they just give him $1000 credit

technically he gains $400, that is assuming he couldn't do the repair himself or find a place with cheaper rates or better trade in values

well unless the repair cost is more than the worth of the fixed car itself lol
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treewojima
05/17/17 7:03:31 PM
#23:


I'm not the one who proposed the deal, for the record. that was between the service director, the finance director and the store manager. I agree it was a dumb move

either way, even if he weren't intending to trade it in, he explicitly authorized the repair, and now he owes us $10k in parts and labor
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DragonGirlYuki
05/17/17 7:04:50 PM
#24:


What engine was in that truck?
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Mizznox
05/17/17 7:05:09 PM
#25:


I agree that signing everything over before actually doing the repairs makes more sense (and seems like it should be standard operating procedure, certainly is at the dealership I work for), just saying that the basic idea (if you don't want to pay for the repair, just trade it in and we'll take it out of that) is fine and pretty normal.
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treewojima
05/17/17 7:05:29 PM
#26:


thronedfire2 posted...
they get to charge their inflated labor rates if they do the repairs while the customer still owns the truck


this is true as well, we wouldn't get the markups. internal lines are always flagged as less than COD
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treewojima
05/17/17 7:07:28 PM
#27:


DragonGirlYuki posted...
What engine was in that truck?


5.4 modular
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DifferentialEquation
05/17/17 7:13:00 PM
#28:


DarkChozoGhost posted...
Bloodychess posted...
Why did his 09 need a new engine

treewojima posted...
F-150


Are F-150s known for having poorly made engines or something?
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treewojima
05/17/17 7:27:56 PM
#29:


okay, I found out why we kept it in his name for the repairs - he has a third party warranty that would pick up roughly half of the cost. however, they wouldn't authorize any repairs if the vehicle wasn't in his name, so the service director and the customer agreed to do the repairs in his name, thus maximizing his trade-in value while simultaneously getting us our inflated COD rates

at least in theory. we didn't count on him stealing the vehicle out of the lot before the trade-in deal was signed lol

anyways, if you adjust for what the warranty company is supposed to (hopefully) pay, he only owes us a bit over $5k. still a huge hit
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Mizznox
05/17/17 7:39:44 PM
#30:


treewojima posted...
okay, I found out why we kept it in his name for the repairs - he has a third party warranty that would pick up roughly half of the cost. however, they wouldn't authorize any repairs if the vehicle wasn't in his name, so the service director and the customer agreed to do the repairs in his name, thus maximizing his trade-in value while simultaneously getting us our inflated COD rates

Ah that makes way more sense.
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thronedfire2
05/18/17 1:56:28 AM
#31:


yeah that was actually a pretty good deal

idk what that guy was thinking
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I could see you, but I couldn't hear you You were holding your hat in the breeze Turning away from me In this moment you were stolen...
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treewojima
05/18/17 10:08:09 PM
#32:


thronedfire2 posted...
yeah that was actually a pretty good deal

idk what that guy was thinking


iuno. he probably just wanted to avoid his portion of the repair bill. surely he realizes that debt doesn't just vanish like a fart in the wind
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