Current Events > Customer service seems to be dead

(+) Yeah! (+)

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My argument was if you don't pay workers fair wages don't expect said workers to be great at customer service and if tc dislikes that they need to change their opinion on minimum wages

personally I think it's funny nobody thought to ask until I did

Cruciferous posted...

lololol

so assuming tc isn't a troll

TC you made a kind of wild assumption that the cashier was trying to dismiss you when asking a confirmation question "so your dad bought it?"

he wasnt confirming shit.

I told him that I purchased it FOR my dad.

He wasnt listening.

Hes just looking for a reason to say that they dont accept returns.

The reason I know this is because he tried to pull the whole 48 hour shit in the beginning, and then, when I mentioned my dad, he switched to that as a way to get me to stop.

He shouldve just got his fucking manager

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I mean considering this is a situation you cannot verify that kinda makes it hard to believe TC.

GeraldDarko posted...

All the people complaining about customers realize they are customers , too. Right?

This is a wet fart of a post.

Cruciferous posted...

I'm not asking but I am curious what tc was called.

Word that can be used to describe a snack like Cheez-its or Saltines but also has a seperate usage as a slur for white people I'm guessing.

Anyways I'm with TC and also the people just whining about customers. Its pretty wild for an employee to bust out a slur in such a situation and to have such an awful return policy...but I also agree a decent chunk of peoples perception of "bad service" nowadays is simply people refusing to be treated like shit. Its a two way street doing business.

That said it is easy to be rude or aggressive with employees when you are upset even if not intentionally so I could believe you came off as aggressive and the employee overeacted to a quite unacceptable degree.

Yeah, I must be lying because nobody has ever said a racial slur in their life.

Nobody in history.

NittanyLions23 posted...

Yeah, I must be lying because nobody has ever said a racial slur in their life.

Nobody in history.

Difference here is that people usually provides some proof and with things said online people can more often embellish the truth or flat out lie about it.

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Do you JMO think the C word for white people is on par with slurs of non-whites?

Oh yes, so I should be wearing a body camera to record footage of every encounter I have in a retail establishment.

right, of course.

weird

it's like jobs that don't pay for shit want their employees to care

Waxitron_Gazer posted...

weird

it's like jobs that don't pay for shit want their employees to care

I said this before, but Im pretty sure dispensaries pay their employees very well.

My brother used to work at a dispensary, and he made more than the average USA salary.

When I worked at Walmart, I had to stand for hours. I have cerebral palsy, and I had to wait months before getting a stool to sit on for accommodations so I left the job.

I initially started putting in 100% and being as nice as possible. But doing that just burnt me out and the employers don't actually give a shit whether or not you're putting in the most effort. Pretty much every one of my co-workers worked like zombies to preserve their mental health and to tolerate the miserable, repetitive work we get. Customers expect so much out of employees and often bully them (I got called lots of slurs) so it's not really worth the effort to care.

Also customers complain to employees about returns, receipts, and rules as if we have any agency in any of that, just like TC.

(I havent read the topic)

As someone who has spent his entire adult working life in various customer service-heavy jobs, I can easily say that most customers are unhinged psychotic wackos. They dont seem to understand that not everything is going to go their way all the time, and take it out on people in my position (even though there is very little we can truly do about it).

Now of course there are shitty employees too, but I can honestly say that Im never rude or nasty to start. Im always willing to help people to the best of my ability and you know what I get? Screamed at. Cursed at. Insulted. All over something that I cant do anything about.

Those of you who havent had to work these types of jobs better appreciate the fuck out of how lucky you are, because it fucking sucks.

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You are extremely upset tc got called the C word but NOT upset tc treated a worker of minority descent badly?
Is this correct?

SiO4 posted...

Employers will always side with the costumers.

The liquor store I worked at during the pandemic didnt play with customers being shitheads or even good customers who just happened to be on the wrong side. We couldnt sell anything to minors and I had to apologize to a kid and have a manager explain we couldnt sell her peanuts. Some woman was refusing to properly wear a mask and the assistant store manager said she could order outside on her phone if she wasnt going to properly wear her mask.

here's the thing about customer service as someone who has worked it for a long, long time.

if the person you're talking isn't just a little bit drunk, it's probably gonna be bad.

so make sure that your customer service people, regardless of if it's food/bev or support, are buzzed as hell.

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You were there?
The fact that when asked about raising minimum wage he went off on a spiel about lazy workers makes me think he treats the worker of minority descent badly and that is part of why the C word came out.

Why you defending this JMO? Treat workers well.
Also the C word is basically nothing. It is not comparable to other slurs.
Do you disagree?

I live in Japan, where customer service is unusually polite, and where things get done (usually). Its all about creating an inviting, memorable atmosphere. It is a better business model than sell crap as fast as possible, because it builds trust in a company.

Whenever i visit the US, everything just feels gross and heartless. Nothing has care put into it, and people dont think about how they make their peers feel.

_____Cait posted...

I live in Japan, where customer service is unusually polite, and where things get done (usually). Its all about creating an inviting, memorable atmosphere. It is a better business model than sell crap as fast as possible, because it builds trust in a company.

Whenever i visit the US, everything just feels gross and heartless. Nothing has care put into it, and people dont think about how they make their peers feel.

There was an era USA was like this. A group of people called the boomers kept voting against things like raising minimum wages and putting forth corporate policies that destroyed people self worth, voting against universal healthcare and on and on.

No one wants to work fucking customer service.

I would have an attitude too if I was still a waiter.

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you are defending someone treating a minority person badly and acting like the C word is the worse thing ever

Spiritlittle posted...

No one wants to work fucking customer service.

I would have an attitude too if I was still a waiter.

this

youd be amazed at the attitudes I got as an Amazon driver before. if theyre rude I absolutely will give them the hardest time possible.

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you made that up to defend treating a minority bad so you could make a bigger deal out of the C word than it deserves
why? to troll me ofc

what strain was your dad on?

Spiritlittle posted...

No one wants to work fucking customer service.

I would have an attitude too if I was still a waiter.

The difference;

You are getting PAID to deal with customers.

I am SPENDING MY MONEY so that you get a paycheck.

If you cant understand this then you shouldnt have that job.

Fair, next

I can only imagine how abrasive one has to be to get a dispensary clerk angry. Theyre a pretty chill bunch of people in my experience.

I dont believe the slur part. Story has some serious backwards B vibes.

NittanyLions23 posted...

The difference;

You are getting PAID to deal with customers.

I am SPENDING MY MONEY so that you get a paycheck.

If you cant understand this then you shouldnt have that job.

Many stores would refuse to serve you, if you acted like that in the store. The employees are there to help run the business, not serve you. You aren't important. Chill.

This whole thread just screams Principal Skinner's "No, everyone else is wrong" vibes.

Kajagogo posted...

This whole thread just screams Principal Skinner's "No, everyone else is wrong" vibes.

https://gamefaqs.gamespot.com/a/forum/e/e7a9f68e.jpg

NittanyLions23 posted...

The difference;

You are getting PAID to deal with customers.

I am SPENDING MY MONEY so that you get a paycheck.

If you cant understand this then you shouldnt have that job.

No one. Likes. Their. Job.

It's called a job for a reason. Most people that are working customer service are not doing it willingly.

NittanyLions23 posted... I will admit that I lost my temper.

I started off, mentioning how my dad told me about the broken cart.

Then the cashier cut me off and said oh, so your dad bought it? as if to shut me down right there and I cant return it unless I purchased it.

Well, I was the one who purchased it.

So at that point, I start to get pissed off because hes just trying to brush me off.

I told him not to give me a hard time about this.

He says Im not the manager.

Then I say, all right, then go get them.

At this point, the cashier was already cussing me out.

So you threw a hissy fit and they responded in kind? You should give others more respect if you want respect yourself.

I thought it was like liquor stores where they can't take anything back to begin with?

As someone who works in customer service I don't give a fuck I'm just here for the money not to be a therapist for the customers

NittanyLions23 posted...

Ill abuse the fuck out of whoever I want

not if Im around

Aristoph posted...

Customers have always been entitled pricks. Employees are just finally starting to not take the bullshit anymore.

While this is true, there does exist reasonable customer requests and absolute Karen employees

I remember at my nursing home a worker would occasionally tell residents at the start of her shift she was having a bad day today and not to bother her with stuff unless it's important

I remember being shocked at her confident, self justified, unprofessionalism

I'm certain retail has similarly misguided employees who take it too far the other way

GeraldDarko posted...

Many stores would refuse to serve you, if you acted like that in the store.

and I will refuse to do business with them forever now that they stole $70 from me.

I hope losing thousands of dollars was worth it to them.

NittanyLions23 posted...

The difference;

You are getting PAID to deal with customers.

I am SPENDING MY MONEY so that you get a paycheck.

If you cant understand this then you shouldnt have that job.

Combined with this

"Ill abuse the fuck out of whoever I want if they scam me out of $70."

Nevermind I regret assuming TC wasn't acting like a dickwaffle.

Also the "you'll lose my business" thing is MUSIC to an employees ears honestly.

Usually if someone brings that up to the grunts they are a horrible entitled Karen to deal with that and I gleefully hope they indeed do not return(They often do sadly)

Mind you slurs aren't justified regardless but yeah some of your posts are really starting to give me an ignorant aggresive Karen vibe.

haloiscoolisbak posted...

I remember at my nursing home a worker would occasionally tell residents at the start of her shift she was having a bad day today and not to bother her with stuff unless it's important

I remember being shocked at her confident, self justified, unprofessionalism

I'm certain retail has similarly misguided employees who take it too far the other way

at the end of this encounter, I told the manager and the employee that I was going to write a bad review and put their names in it.

Manager told me his name like a professional.

Employee told me to fuck off.

Then, when I was walking away, he shouted the C word at me, as if that was gonna make me angry and I would turn around and say something back.

I just kept walking and shook my head.

I disagree personally. Maybe it's because I'm always reasonable and cordial but I rarely get employees giving me a hard time or jerking me around.

Working a job where you directly interact with the customer is incredibly draining. I dont blame a lot of people for having an edge or "zombie-ing" out.

As for your story, TC, you have to respect the store's policy. In my opinion two days is a horrible policy but it is what it is. Advise your dad to get his cartridges somewhere else.

I had an incident at work tonight that makes it hard to want to be nice. There was a family up at the pool with a bunch of little kids. The kids all got out of the pool and went into the fitness room and were climbing all over the weight machine and treadmills while soaking wet. I told the parents the kids can't be in there they are too young and don't have shoes or anything. The dad got all pissed off and asked where it says that. I pointed him right to the sign on the door that says everything I said. He went off on me, calling me the R word, saying I wanted his kids. I just grabbed my stuff and left as he said "You better fuckin leave." I told the floor manager and security and by time they went up there they had gone back to their room.

bigtiggie23 posted...

I had an incident at work tonight that makes it hard to want to be nice. There was a family up at the pool with a bunch of little kids. The kids all got out of the pool and went into the fitness room and were climbing all over the weight machine and treadmills while soaking wet. I told the parents the kids can't be in there they are too young and don't have shoes or anything. The dad got all pissed off and asked where it says that. I pointed him right to the sign on the door that says everything I said. He went off on me, calling me the R word, saying I wanted his kids. I just grabbed my stuff and left as he said "You better fuckin leave." I told the floor manager and security and by time they went up there they had gone back to their room.

but did you steal $70 from him?

NittanyLions23 posted...

but did you steal $70 from him?

No because according to him that's too high a number for me.

those jobs are more disposable and more underpaying than they have ever been, and people seem way more predisposed to wilding out in public nowadays too. there isn't a whole lot of incentive to do anything except the minimum and move on