Current Events > McDonald's: People order more from kiosks, giant rollout ahead

(+) Yeah! (+)

Wonderful, now we just need to replace "cooks" and my orders will never be fucked up again! Bad times ahead for fast food workers though.

https://www.usatoday.com/story/money/nation-now/2018/06/07/mcdonalds-add-kiosks-citing-better-sales-over-face-face-orders/681196002/

Want fries with that? Don't say "yes." Just touch the screen.

McDonald's plans to add touch-screen ordering kiosks to thousands of stores nationwide to supplement in-store employees, transforming America's largest fast-food chain.

Customers often buy more when ordering on a screen than when standing in front a worker at the counter because they tend to linger longer, the company found.

What we are finding is when people dwell more, they tend to select more," McDonald's CEO Steve Easterbrook told CNBC Monday. "So there is a little bit of an average check boost that comes with it.

McDonald's will add kiosks to 1,000 stores every quarter roughly 10 stores per day over the next two years, Easterbrook told the network. And the U.S. is late to the game: Kiosks are already fully installed at stores in English-speaking markets such as the United Kingdom and Canada. France was the first country to introduce the self-serve machines.

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Get fucked no skill cashiers lmfao
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The last McDonald's I went to had the touch screen ordering kiosks. It was super quick. The only people that were waiting in line to order at the cashier were old people who clearly don't know anything about technology. It was amusing.

I would attribute it to the pictures actually. Although the food won't look like the pictures.
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I always use the screens now. The less I have to interact with people, the better.
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BalisticWarri0r posted...

The last McDonald's I went to had the touch screen ordering kiosks. It was super quick. The only people that were waiting in line to order at the cashier were old people who clearly don't know anything about technology. It was amusing.

The UI makes no sense for anyone that wants to make any semblance of a special order - it's oversimplified beyond comprehension.

Having worked at McDonald's in high school, the machines the cashiers use are far more intuitive and versatile, and having worked as a software developer I want to *****slap whoever designed the kiosk software.
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Their kiosks are awesome. Pretty quick (at least, mine are) and effective if you can read.

*For standard stuff anyways.
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That sounds too good to be true. If it works I hope they bring such a device to food places that I would actually eat from, mainly fast casual joints.

If automation replaces more stuff, it will be awesome...

Millennials are afraid to talk to people
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I dont make special orders at McDonalds and they always get something wrong.

Jack in the Box on the other hand never gets my special orders wrong. Its a stark contrast. Bring on those kiosks already.
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TheMikh posted...

BalisticWarri0r posted...

The last McDonald's I went to had the touch screen ordering kiosks. It was super quick. The only people that were waiting in line to order at the cashier were old people who clearly don't know anything about technology. It was amusing.

The UI makes no sense for anyone that wants to make any semblance of a special order - it's oversimplified beyond comprehension.

Having worked at McDonald's in high school, the machines the cashiers use are far more intuitive and versatile, and having worked as a software developer I want to *****slap whoever designed the kiosk software.

Oh, there's the catch. I knew it was too good to be true.

Now they just have to have the due diligence to fix the kiosks once they break. I've never been to a fast food place that maintained their kiosks long term.
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kiosks deserve $15 an hour

someone alert bernie
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The kiosks are great. Less risk of them screwing up your order and you can make alterations easily. Before they were introduced it was really rare that I went to McDonalds and something wouldn't be wrong with my order.

Pick up a real skill or starve to death. Those are the rules of the world. welcome to reality failed adults and teenagers.
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the less human interaction, the better.
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AlephZero posted...

kiosks deserve $15 an hour

someone alert bernie

When self driving cars replace every driving occupation we are fucked. Every single truck driver, cabbie, and lyft/uber worker will be out of work and fighting over a smaller pool of unskilled jobs.

touch screen panels are everywhere in the UK already
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I welcome fast food places that are almost fully automated. Tired of hearing burger flippers bitch and moan about the minimum wage without doing a goddamn thing to get an education or learn a skill/trade to make themselves more marketable.
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Fat people will be less ashamed of ordering those two extra meals when they use a kiosk.

iClockwork posted...

Fat people will be less ashamed of ordering those two extra meals when they use a kiosk.

I probably laughed way harder than I should have
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I stopped using the kiosks they don't work properly at my McDonald's.

I was double charged a few times and a bunch of other problems.
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iClockwork posted...

Fat people will be less ashamed of ordering those two extra meals when they use a kiosk.

There actually might be some truth to this. I wonder if this kiosk thing will make our country even fatter.

Pillowpantz posted...

I welcome fast food places that are almost fully automated. Tired of hearing burger flippers bitch and moan about the minimum wage without doing a goddamn thing to get an education or learn a skill/trade to make themselves more marketable.

Yeah fuck them for working 40 hours a week and contributing to society and wanting a livable wage.

Not everyone can be a doctor or an engineer

clearaflagrantj posted...

Pillowpantz posted...

I welcome fast food places that are almost fully automated. Tired of hearing burger flippers bitch and moan about the minimum wage without doing a goddamn thing to get an education or learn a skill/trade to make themselves more marketable.

Yeah fuck them

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"contributing to society"

can be replaced by a robot
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clearaflagrantj posted...

AlephZero posted...

kiosks deserve $15 an hour

someone alert bernie

When self driving cars replace every driving occupation we are fucked. Every single truck driver, cabbie, and lyft/uber worker will be out of work and fighting over a smaller pool of unskilled jobs.

what will we do with all the unemployed cobblers & typewriter repairmen
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Wawa has had order kiosks for like 15 years now at least.
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we need a knocker up union to preserve jobs

damn electronic alarm clocks will be the downfall of society
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Honestly, I've never wished ill on cashiers in terms of being replaced by robots, but... well, here was my trip to McDonald's yesterday.

Him: Hey what can I get ya
Me: I'll have a McDouble plain
Him: Okay. *puts McDouble up on the screen*
Me: You got that it's plain, right?
Him: Oh yeah no worries got it
*20 seconds pass, still in line, haven't moved*
Him: What can I get ya
Me: Still me, just haven't moved yet
Him: ah right
*pull up to window*
Him: Ok so just one McDouble?
Me: Yeah... just checking, that was plain, right?
Him: Ohhhhh yeah, sorry, meant to put that in... I got it, McDouble plain
Me: Cool, thanks
Him: have a good one

guess what was in my bag when I got home

so basically what I'm saying is replace them all with robots
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AlephZero posted...

"contributing to society"

can be replaced by a robot

Engineers, doctors, lawyers, all getting replaced by robots.

I can do the equivalent work of a team of engineers from the 60s

We're all getting automated. That's why there's a larger percentage of bullshit jobs like "executive assistants," middle men managers, etc.

Spooking posted...

Tip for the soon to be unemployed: don't demand more than you're worth if technology has advance enough to where you can be replaced by a kiosk.

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Maybe now the imbeciles who fuck up their own orders will realise they have nobody but themselves to blame.

Somehow, i bet it will still be someone else's fault.

*reads topic more carefully*

HOLY SHIT at all the rage at cashiers ITT!
I mean, wow! You guys must have gotten really fucked over hard to be this mad.
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Efficiency is good. Eliminating jobs is good as long as we have appropriate measures to employ those let go, social safety nets, and a reasonable tax policy with an ever increasingly automonmized economy.
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voldothegr8 posted...

Bad times ahead for fast food workers though

my investments produce 20k a year in cash income so i'm good

Will there be drive thru kiosks too? It would make the whole process x100000 faster
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BalisticWarri0r posted...

The last McDonald's I went to had the touch screen ordering kiosks. It was super quick.

does it let you replace the leaf lettuce on the quarter pounder deluxe with shredded lettuce?

TheMikh posted...

BalisticWarri0r posted...

The last McDonald's I went to had the touch screen ordering kiosks. It was super quick. The only people that were waiting in line to order at the cashier were old people who clearly don't know anything about technology. It was amusing.

The UI makes no sense for anyone that wants to make any semblance of a special order - it's oversimplified beyond comprehension.

Having worked at McDonald's in high school, the machines the cashiers use are far more intuitive and versatile, and having worked as a software developer I want to *****slap whoever designed the kiosk software.

No its not. When you select an item, theres a giant red button that says customize next the image.
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rookieplayer03 posted...

No its not. When you select an item, theres a giant red button that says customize next the image.

does it let you substitute leaf lettuce for shredded lettuce?

Anarchy_Juiblex posted...

Eliminating jobs is good as long as we have appropriate measures to employ those let go, social safety nets,

Nope, they'll be left in the wind.there is absolutely no desire by the public or government to give a shit about people whose jobs they're eliminating with technology. What happens to those people does not matter at all.
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I hated the kiosks
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Asherlee10 posted...

I am curious about UBI, as well. Does this mean that everyone would get a stipend or just people below a certain income range?

If everyone got UBI, then the guy working more than 40 hours a week could work less, but make the same income he was before. Then the guy that wasn't working would have something to survive.

Progressive tax system with a negative tax rate for the lower brackets. Doesn't seem that complicated.
That said, I don't think we're there yet for a ubi/negative rate to provide fully.
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