Shortly after posting up news about one Diablo III's player issue with losing $200.00 in a region restriction policy, after depositing money into his account and trying to make a purchase in Diablo III's Real-Money Auction House, another gamer has gone the extra route of contacting the Federal Bureau of Investigation after losing $49.99 to another grey area of the Real-Money Auction House.
Basically, he sold an item on the Real-Money Auction House for $49.99, the item passes out of his possession but he claims he never received the money due to Error 0, something that has been popping up lately for RMAH trades and the cause of another incident that Forbes recently exposed.
After filing multiple tickets and calling customer support several times, he was allegedly told that trying to contact them multiple times would not expedite his situation. After two weeks of waiting with no response, the user decided to call the FBI on Blizzard, with the claim of wire fraud. According to the user who goes by the handle of Welshers, his claim isn't the first one that the FBI has received regarding Diablo III and the Real-Money Auction House, but the user doesn't clarify if there is an ongoing investigation.
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This seems like an issue of customer support being stupid and not realizing what the customer's problem actually is and dismissing the customer as a pushy freak who wants their item quickly instead of someone who is having a legitimate issue, which doesn't surprise me.
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This seems like an issue of customer support being stupid and not realizing what the customer's problem actually is and dismissing the customer as a pushy freak who wants their item quickly instead of someone who is having a legitimate issue, which doesn't surprise me.
This seems like an issue of customer support being stupid and not realizing what the customer's problem actually is and dismissing the customer as a pushy freak who wants their item quickly instead of someone who is having a legitimate issue, which doesn't surprise me.
Sounds more like a disconnect between customer service and the developers, which is much more realistic.
And yeah, customer service is right to tell that guy that bugging them over and over again won't solve his issue any faster. This is certainly something that CS can't solve themselves or they would have solved it already.
It might be mostly customer service's fault, but it is entirely the developer/designer's lack of foresight that put gameplay-influencing microtransactions on buggy and unreliable servers.