LogFAQs > #962181011

Update:
The seller messaged me saying they spoke with someone who was no help, but in the meantime requested an appeal. I just spoke with someone to make sure they get paid and they told me that the case was resolved in the favor of the seller (seller never updated me on this fact). They also told me that they don't have authority to re-apply the charge on my end, so I basically just got the item for free and the seller still got paid. So in the end this whole thing ended up working out pretty well. Generally I'd feel a little bit guilty about getting something for free like this, but in this particular case I clearly wasn't trying to game the system, it was just a mess all-around and at this point I probably earned the freebee.

It's been said, it's really telling how on-top-of-things the seller was when it was their money in limbo instead of mine, but otherwise radio silence. At the same time I'm going to give them the benefit of the doubt that their story was true and call it a net-neutral and not leave any feedback.