LogFAQs > #962139099

I won an eBay auction on January 8th and paid almost immediately (within a few hours). The ETA was January 15th. By January 17th I had not received the item; I understand mail is slow right now so I checked to see if I could track it and apparently it hadn't even been shipped yet. I messaged the seller to see what was up and when they were planning on shipping. By January 20th I had not received a response, nor had any action happened with the order, so I messaged them again, and this time I specified that I was inquiring about an item not received. I didn't realize that this would open a case with eBay, but by the time I realized it did it was too late. Regardless, the seller contacted me later that day with a valid reason that they hadn't shipped it yet and that they would be shipping it the next day. Actually they still didn't ship it until the 24th but all is good as long as I get the item, which I did today. Well, apparently not all is good. Even though the seller marked the item as shipped and provided tracking info, hours after the item was delivered, I received an email that eBay had reviewed the case and found in my favor and issued me a refund, stating that the seller did not provide them with the above (even though they clearly did, otherwise I wouldn't have gotten emails from eBay with tracking and delivery updates). Needless to say, minutes later the seller sent me an agitated message asking me why I got a refund. I'm trying to figure out how I can contact eBay to reverse this decision but their contact section seems to be narrowed into specific areas with nothing about doing anything like this. There seems to be a way to appeal a dispute that was ruled against you, which I suggested that the seller try (and I don't see why they shouldn't win, given that eBay has the info they need) but I want to contact them too and cover my own bases but don't know what category of their help section I should use.