LogFAQs > #931162921

I sent in a repair ticket for my right joycon because it refuses to wirelessly connect to any Switch, including my own, which means I can't use it as a controller or snap it into the switch controller thing, and being an idiot I used an email that was not the same as the email associated with my Nintendo account.

Got the repair order, and when prompted to make an account on the repair site, the site refused to allow me to. It literally said, "URL Rejected, contact support", but then I made a repair account using the Nintendo email and it worked fine. The issue here is that the repair order is associated with the other email.

So I call support, and explain all this, expecting the guy to say, "send in a new ticket, I'll cancel this one", or "I'll transfer the repair order to the other account", but instead, after he was visibly confused and 20 minutes of, "hold on, let me check this out", he essentially tells me that it doesn't really matter that the email I used isn't associated with my account, and also that I don't need to make an account because I can just check my repair status with the order number, which I guess is true but I feel like I'm missing out on something by literally not having access to the account my order is under.

So I guess I'm going to send it in and see what happens? Anyone think I shouldn't? Also, my Switch is out of warranty, and it says so on the order details page, but apparently I'm not being charged for this repair. Is Nintendo just repairing all joycons for free, even if it isn't a drift issue?

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