Board 8 > Question/Thoughts about sending my joycon to Nintendo for repairs:

Topic List
Page List: 1
davidponte
12/05/19 8:15:41 PM
#1:


I sent in a repair ticket for my right joycon because it refuses to wirelessly connect to any Switch, including my own, which means I can't use it as a controller or snap it into the switch controller thing, and being an idiot I used an email that was not the same as the email associated with my Nintendo account.

Got the repair order, and when prompted to make an account on the repair site, the site refused to allow me to. It literally said, "URL Rejected, contact support", but then I made a repair account using the Nintendo email and it worked fine. The issue here is that the repair order is associated with the other email.

So I call support, and explain all this, expecting the guy to say, "send in a new ticket, I'll cancel this one", or "I'll transfer the repair order to the other account", but instead, after he was visibly confused and 20 minutes of, "hold on, let me check this out", he essentially tells me that it doesn't really matter that the email I used isn't associated with my account, and also that I don't need to make an account because I can just check my repair status with the order number, which I guess is true but I feel like I'm missing out on something by literally not having access to the account my order is under.

So I guess I'm going to send it in and see what happens? Anyone think I shouldn't? Also, my Switch is out of warranty, and it says so on the order details page, but apparently I'm not being charged for this repair. Is Nintendo just repairing all joycons for free, even if it isn't a drift issue?

---
I was the final Undisputed Champion in UCA history,
however Advokaiser was the Guru Champion!
... Copied to Clipboard!
davidponte
12/05/19 8:17:27 PM
#2:


I realize now that I didn't really have much of a question but it seems like a weird situation and I want someone to tell me, "you're fine, send it in".

---
I was the final Undisputed Champion in UCA history,
however Advokaiser was the Guru Champion!
... Copied to Clipboard!
_stingers_
12/05/19 8:22:33 PM
#3:


you're fine, send it in

---
Congrats Black Turtle!
... Copied to Clipboard!
_stingers_
12/05/19 8:22:49 PM
#4:


if they determine its not a drift issue they may charge you to send them back. otherwise its free

---
Congrats Black Turtle!
... Copied to Clipboard!
davidponte
12/05/19 8:29:35 PM
#5:


I'm going to assume the repair price is less than the cost of a new joycon right
---
Posted using GameFlux
... Copied to Clipboard!
_stingers_
12/05/19 8:32:16 PM
#6:


i would assume so? lol. no idea
i sent my joycons in for drift and it was free. but i remember reading on the site that they can charge you if they determine its necessary

---
Congrats Black Turtle!
... Copied to Clipboard!
davidponte
12/05/19 8:39:47 PM
#7:


I mean if they say "hey you owe us $80 for this joycon" I'm gonna be like "keep it" because I can get one on Amazon for $60.
---
Posted using GameFlux
Get it now for Android from Google Play!
... Copied to Clipboard!
ElizeLutus
12/05/19 10:52:41 PM
#8:


If this issue isn't drift, then you may end up paying between $40 and $60 I think?
... Copied to Clipboard!
Topic List
Page List: 1