Ugh, don't even get me started, TC. I've been a Prime member since June 1 of this year. They keep failing to deliver my 2-day shipping orders within 2 days. Free 2-day shipping is the entire reason I signed up for Prime in the first place so if they can't give me that benefit, then it's worthless to me.

Today it happened again (an order that I was supposed to get today did not show up and has been delayed until tomorrow) so I got fed up and called them to find out why this keeps happening. They said it's "2 days from when the item ships" which is bullshit because I got an email after I placed my latest order saying it would be here today. Then I got an email about an hour ago saying it's been delayed by a day and won't arrive until tomorrow. The item didn't ship until yesterday so maybe if Amazon had shipped it when they were supposed to, this wouldn't keep happening.

I told them to cancel and refund me the difference of unused time. Spoke to someone over live chat, then over the phone when I submitted poor feedback after disconnecting, then a manager.

Out of the 3 people I spoke with, not one offered to do anything to compensate for the lack of service so I told them to cancel my membership. After several times of being told they can't do that, I finally got them to cancel and refund me.

The weird part is that none of the people I spoke to made any effort whatsoever to talk me out of cancelling. I've placed 48 orders in the past 6 months, spent thousands of dollars with them, and they didn't seem to care in the slightest that they were losing a high spend customer.

Most companies these days have entire departments dedicated to talking customers out of cancelling their services. Apparently Amazon is not one of them.

Amazon is a joke

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