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Current Events > Have any of you ever worked in customer service and had a manager who

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Smallville
02/22/24 8:52:13 AM
#1:


would side with the complaining customer every time even if the customer was clearly in the wrong?

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"That won't work Boss, hide the target in a place they're unlikely to be found"---GZ
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Karovorak
02/22/24 8:53:47 AM
#2:


If I would, I would be gone beyond fast.

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Smallville
02/22/24 8:54:33 AM
#3:


Karovorak posted...
If I would, I would be gone beyond fast.
i agree. but some managers do do that

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"That won't work Boss, hide the target in a place they're unlikely to be found"---GZ
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voldothegr8
02/22/24 9:25:55 AM
#4:


That's like, half the reason why working in retail or fast food sucks.

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TommyVercetti
02/22/24 9:26:50 AM
#5:


voldothegr8 posted...
That's like, half the reason why working in retail or fast food sucks.
yeah that is pretty bad. But most managers do always side with customers? idk
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CRON
02/22/24 9:30:23 AM
#6:


At my last retail job we had a corporate shakeup which left us with a new manager who was in his forties and only worked at the company, since he was a teenager. He was a fanboy for the company almost on the level as a gaming or wrestling fanboy and gloated about the fact that he commuted 2+ hours to and from the store each day.

We had instances where customers would be screaming at cashiers and sometimes insulting them, only for the customers to be rewarded with coupons. One time I got berated on the phone and when transferring it to the manager I said weve got a charmer on line four. I was taken into the office and reprimanded for saying that.

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TommyVercetti
02/22/24 9:32:37 AM
#7:


CRON posted...
At my last retail job we had a corporate shakeup which left us with a new manager who was in his forties and only worked at the company, since he was a teenager. He was a fanboy for the company almost on the level as a gaming or wrestling fanboy and gloated about the fact that he commuted 2+ hours to and from the store each day.

We had instances where customers would be screaming at cashiers and sometimes insulting them, only for the customers to be rewarded with coupons. One time I got berated on the phone and when transferring it to the manager I said weve got a charmer on line four. I was taken into the office and reprimanded for saying that.
holy shit. so this guy always sided with the customer? you ever heard the famous saying "the customer is always right?" maybe this guy believes that.
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Smallville
02/22/24 12:37:37 PM
#8:


Bump

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"That won't work Boss, hide the target in a place they're unlikely to be found"---GZ
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PraxagoraKassan
02/24/24 7:21:42 AM
#9:


Have you ever had a committee of people making decisions?

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Glob
02/24/24 7:27:55 AM
#10:


TommyVercetti posted...
holy shit. so this guy always sided with the customer? you ever heard the famous saying "the customer is always right?" maybe this guy believes that.

That seems to sum up American service, from what I understand. Luckily, when Ive worked those kinds of jobs, it was in Europe.
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