Current Events > The technician will be there between 9am-12pm

(+) Yeah! (+)

2:30 rolls around

Umm? For the record, Im waiting to have my refrigerator repaired. It has been out for over a month. This is what happens when the government allows rental agencies to buy every piece of land on the market, then they suddenly cannot manage them.

Phone the company up?

spikethedevil posted...

Phone the company up?

I had to call the landlord because Im never put directly in contact with anyone. They now say that the person will be here at 3:30.

This is what happens when companies short staff and put the work of four people onto one person.

Technician arrived at 3:45. We will see how long it takes this time. Weve already had two people show up and waste my day to not fix it. At least this guy brought boxes of parts, but I can tell this is going to take a while. The reason I wanted them to show up early is so that the fridge could cool down and I could actually buy some real groceries today. Ill probably be eating out again

Either way, I feel like the new corporate model of short staffing has affected every industry. One technician has the workload of four, so the customer sits and waits all day long instead of getting an accurate time frame. Then you have the fact that the rental company has 500+ properties which they got in a massive land grab and now theyre so short staffed that the tenants of the overpriced units cannot get things repaired in a timely manner. Its an absolute circus every time I message them.

/rant

As a former service technician, they should have notified you, but this has little to do with staffing issue, probably.

it is very hard to judge from a customer description how long a service call might take, and its easy for an estimated two hour call to turn into a six hour call.

but they should have called

TheGoldenEel posted...

As a former service technician, they should have notified you, but this has little to do with staffing issue, probably.

it is very hard to judge from a customer description how long a service call might take, and its easy for an estimated two hour call to turn into a six hour call.

but they should have called

Thats all I wanted. I could have gone out and gotten a few things done, but I had to spend my entire day waiting.

Thirty minutes and counting.

Payzmaykr posted...

Thats all I wanted. I could have gone out and gotten a few things done, but I had to spend my entire day waiting.

Thirty minutes and counting.

yeah if one of their early jobs ends up being something that takes all day they don't just leave and go to a different appointment. they finish the first one and whatever they don't get to that day happens the next day. and sometimes they show up and the place has already solved the problem so you just leave and go to the next one.

most of these companies don't have constant communication between the techs and people working in the office so if you call and ask for a time they can't really be super accurate.

Payzmaykr posted...

Either way, I feel like the new corporate model of short staffing has affected every industry. One technician has the workload of four, so the customer sits and waits all day long instead of getting an accurate time frame

This has been going on for decades in the US.

sfcalimari posted...

This has been going on for decades in the US.

Not nearly as badly as it has been happening since the pandemic.

Feel like something like this needs to be regulated. If they don't arrive in their designated time, the order is free or they reimburse you.

At our last apartment our dishwasher broke about 1 year into our time there. We were told the line "I need to order a part and I will be back tomorrow to fix it" several times, and whenever we called the office about it they insisted they never heard that we were having an issue. We were there for 3 years. It was very frustrating. The final thing we heard was that we would need a new dishwasher and they would come install it the next day. Again, this never happened.

ClayGuida posted...

Feel like something like this needs to be regulated. If they don't arrive in their designated time, the order is free or they reimburse you.

I honestly think that my landlord should adjust the rates for next month because I went over thirty days without a necessary amenity that was included in the lease. I personally think it was a breach of contract, but I really dont want to start a fight and get thrown out because it was a living nightmare even finding a place.

Im crossing everything and hoping that the guy can just fix it for good this time. Its been one hour and this is officially three hours of my time Ive had to entertain repairmen. I reported the maintenance request on about 32 days ago.

ClayGuida posted...

Feel like something like this needs to be regulated. If they don't arrive in their designated time, the order is free or they reimburse you.

Would you prefer that a technician leaves your unfinished job to get to their next one on time? Because this is how that happens

TheGoldenEel posted...

Would you prefer that a technician leaves your unfinished job to get to their next one on time? Because this is how that happens

Or arrive when you say you will. Not that hard. If companies can't handle the volume then hire more people.

ClayGuida posted...

Feel like something like this needs to be regulated. If they don't arrive in their designated time, the order is free or they reimburse you.

ClayGuida posted...

Or arrive when you say you will. Not that hard. If companies can't handle the volume then hire more people.

you've never actually hired a technician to come do a job for you, have you?

Wow. So this was unexpected:

The guy literally got shitty and started a fight. He kept raising his voice and interrupting and talking over everyone. We raised our voices to match his screaming (dont fuck with me in my house) and shit got crayyyyy. Long story short, the problem isnt fixed and we threw him out under threat of the police. We got the motherfucker on camera screaming and yelling.

He literally claimed we fucking hit him! I never made any form of contact and never made a threat. Thats when the cameras came out. My landlord/property manager is on my shit list after this and Im going to have to go down there in person now.

thronedfire2 posted...

you've never actually hired a technician to come do a job for you, have you?

wut

ClayGuida posted...

wut

"the order is free" if they don't come within the right time. what does that mean, exactly?

the assessment that most companies usually do for free anyway, or the thousands of dollars of work that might need to be done?

ClayGuida posted...

Or arrive when you say you will. Not that hard. If companies can't handle the volume then hire more people.

dude you are clueless

TheGoldenEel posted...

it is very hard to judge from a customer description how long a service call might take, and its easy for an estimated two hour call to turn into a six hour call.

Ive had calls that sounded like a simple resetting a switch turn into having to replace pumps, order parts, take apart entire valve manifolds etc

its not as simple as always be on time because then you would literally only be able to assign one job per person per day and thats completely unrealistic

Imagine shilling for companies keeping you on the hook for their service.

Imagine going to a restaurant and them telling you that your food will arrive in 3-5 hours, but if not then, maybe later. Imagine going to a movie theater to watch something and they give you a 6 hour window for when your movie will start.

If you can't be in the time period given, you should pay the person back for their time that you wasted.

If you disagree, idgaf.

'If you miss it, we'll charge you money'

'No, they won't knock or phone you when they arrive'

ClayGuida posted...

Imagine shilling for companies keeping you on the hook for their service.

Imagine going to a restaurant and them telling you that your food will arrive in 3-5 hours, but if not then, maybe later. Imagine going to a movie theater to watch something and they give you a 6 hour window for when your movie will start.

If you can't be in the time period given, you should pay the person back for their time that you wasted.

If you disagree, idgaf.

Imagine someone is at your house and had your fridge taken apart, could finish the repair in another 2 hours but has to be somewhere else in a half hour, so he says bye bitch and leaves an unfinished job until hes able to get you on his schedule to return

this is the reality youre advocating for

TheGoldenEel posted...

Imagine someone is at your house and had your fridge taken apart, could finish the repair in another 2 hours but has to be somewhere else in a half hour, so he says bye bitch and leaves an unfinished job until hes able to get you on his schedule to return

this is the reality youre advocating for

Then don't double book. How fucking hard is that?

jfc the people who will jump through hoops for those that inconvenience others is astonishing.

ClayGuida posted...

Then don't double book. How fucking hard is that?

jfc the people who will jump through hoops for those that inconvenience others is astonishing.

I'm guessing you never worked in a Managerial position ever in your life?

ClayGuida posted...

Imagine shilling for companies keeping you on the hook for their service.

Imagine going to a restaurant and them telling you that your food will arrive in 3-5 hours, but if not then, maybe later. Imagine going to a movie theater to watch something and they give you a 6 hour window for when your movie will start.

If you can't be in the time period given, you should pay the person back for their time that you wasted.

If you disagree, idgaf.

the businesses are completely different

you have absolutely no idea what you're talking about and sound like a rich entitled douchebag

Prestoff posted...

I'm guessing you never worked in a Managerial position ever in your life?

No clue what this has to do with adhering to your agreement.

thronedfire2 posted...

the businesses are completely different

you have absolutely no idea what you're talking about and sound like a rich entitled douchebag

Pay me if you waste my time. It's that simple. If you say you'll be here between X and Y and I have to take time off of work to be here and you don't show up, you better be reimbursing me.

Don't fuck over your clientele.

If a Doctors office can charge you for a late cancelation, then surely you can charge a company a fee as well.

ClayGuida posted...

Feel like something like this needs to be regulated. If they don't arrive in their designated time, the order is free or they reimburse you.

Lol tell me youve never worked a field service job without telling me youve never worked one. Such entitlement.

Its not the techs fault. They cannot leave an unfinished job unless they are literally having to wait for a part to come in or something to that effect.

You ever been stuck at a job site with minimal help and told to figure it out and you cant leave until you do?

ClayGuida posted...

Pay me if you waste my time. It's that simple. If you say you'll be here between X and Y and I have to take time off of work to be here and you don't show up, you better be reimbursing me.

Don't fuck over your clientele.

If a Doctors office can charge you for a late cancelation, then surely you can charge a company a fee as well.

Learn how to fix your own shit if you dont want to wait

OP now redlisted

ThisIsAKnoife posted...

Lol tell me youve never worked a field service job without telling me youve never worked one. Such entitlement.

Its not the techs fault. They cannot leave an unfinished job unless they are literally having to wait for a part to come in or something to that effect.

You ever been stuck at a job site with minimal help and told to figure it out and you cant leave until you do?

Legit don't give a flying fuck what you think you know or don't. Don't fuck over your clients. Don't double book. If you can't manage the work load, find another job.

TheGoldenEel posted...

Learn how to fix your own shit if you dont want to wait

^Was this intended as a parody post?

Absolutely astonished that people are literally defending the practice of reneging on an agreement.

Children.

ClayGuida posted...

Legit don't give a flying fuck what you think you know or don't. Don't fuck over your clients. Don't double book. If you can't manage the work load, find another job.

Have fun waiting 3-4x as long for them to get to you in the first place because they cant plan more than one job per day

TheGoldenEel posted...

Have fun waiting 3-4x as long for them to get to you in the first place because they cant plan more than one job per day

Or telling me. "Tomorrow would be great" instead of "We'll be there between 11am and 3pm today"

[LFAQs-redacted-quote]

Seriously. They always send independent contractors who could be anyone.

ClayGuida posted...

Pay me if you waste my time. It's that simple. If you say you'll be here between X and Y and I have to take time off of work to be here and you don't show up, you better be reimbursing me.

Don't fuck over your clientele.

If a Doctors office can charge you for a late cancelation, then surely you can charge a company a fee as well.

you're not a client until you pay them money

until that you're just a work order. trust me, they have plenty of business. they won't be missing yours.

ClayGuida posted...

No clue what this has to do with adhering to your agreement.

I'm just curiously asking because I don't think you have any idea how real life works. It's chaotic, shit goes wrong all the time. Things you plan out don't always go accordingly. There will be times when no one calls in for anything so you're sitting around with more free time on your hand and there will be times when everyone calls in with the same problem and now you're trying to make at least the majority of those people who call in happy. Sometimes it's outside of your control because one assignment will end up taking longer than the other. This idea that someone in the service business has to do their service free or pay the person they're servicing money because they arrive late just screams entitlement imo.

and just for perspective, a plumbing company came to my work to fix a pipe a couple years ago and it ended up being a 2 month long $100,000 job.

apparently it costs $500/hour just to hire a dude with a machine to cut through concrete

Payzmaykr posted...

2:30 rolls around

Umm? For the record, Im waiting to have my refrigerator repaired. It has been out for over a month. This is what happens when the government allows rental agencies to buy every piece of land on the market, then they suddenly cannot manage them.

great seinfeld episode

I was expecting some more whining in this topic but I guess the technician finally showed up and threw out that huge ass invoice