Current Events > Is it me or customer service in the US is getting worse year after year?

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SogyoNoKotowari
07/19/23 6:13:42 PM
#1:


https://www.whec.com/top-news/consumer-alert-bad-customer-service-its-gotten-worse-heres-what-to-do-about-it/

I don't know if you guys noticed this, rotten customer service from my experience is the norm, especially in fast food restaurants.

It's either the lines are too long, I am not getting my money's worth, employees don't know how to follow dress codes to the point where they look disgusting, or my food is not made correctly, or a combination of those issues. Some people have said just make food at home, you save money, and you're eating something better. But I shouldn't be forced to cook food because restaurants prices are way overpriced and I am getting shoddy service.

I guess it's just the times we live in.
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orangefire25
07/19/23 6:14:29 PM
#2:


Lol okay boomer

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Turbam
07/19/23 6:14:37 PM
#3:


It's because people have gotten ruder, so service workers no longer give a shit

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TheHoldSteady
07/19/23 6:14:42 PM
#4:


Whos alt

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TMOG
07/19/23 6:14:50 PM
#5:


Almost like these employees are getting really sick and tired of being overworked and underpaid just to put up with abuse from both management and customers
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thronedfire2
07/19/23 6:15:03 PM
#6:


is it just me or are trolling topics getting worse year after year?

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-_rustykranz_-
07/19/23 6:15:35 PM
#7:


Customers have gotten worse

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Hayame_Zero
07/19/23 6:15:38 PM
#8:


Literally who gives a shit about dress code?

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PowerOats
07/19/23 6:15:39 PM
#9:


Bad environment = Bad customers and employees
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TMOG
07/19/23 6:15:49 PM
#10:


SogyoNoKotowari posted...
I shouldn't be forced to cook food
What in the entitled hell is this lmao
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thronedfire2
07/19/23 6:16:24 PM
#11:


lmao I don't think Ive ever seen so many replies in 1 minute

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willythemailboy
07/19/23 6:18:10 PM
#12:


SogyoNoKotowari posted...
It's either the lines are too long, I am not getting my money's worth, employees don't know how to follow dress codes to the point where they look disgusting, or my food is not made correctly, or a combination of those issues.
Only one of those is an actual problem. Arguably two if you count the lines, but the rest is real Karen fuckery.

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SogyoNoKotowari
07/19/23 6:21:07 PM
#13:


TMOG posted...
What in the entitled hell is this lmao

How am I being entitled? Look I am not the best cook, I prefer eating out most of the time. I am just saying you have to look at the overall picture. If you are forced to cook because service in restaurants are so awful for whatever reason, that's not a good sign.
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brestugo
07/19/23 6:21:25 PM
#14:


PowerOats posted...
Bad environment = Bad customers and employees
This right here.

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SogyoNoKotowari
07/19/23 6:22:30 PM
#15:


willythemailboy posted...
Only one of those is an actual problem. Arguably two if you count the lines, but the rest is real Karen fuckery.

How am I being a Karen? I just don't like wasting money. You just like being an ahole, typical CE.
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Hayame_Zero
07/19/23 6:23:53 PM
#16:


Customer service has seemingly gotten worse, but as someone who did it for 10 years, it sure as shit isn't the workers' fault. I sympathize with them.

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Squall28
07/19/23 6:24:19 PM
#17:


Don't forget you need to tip 25% for that service now.

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Wandering__Hero
07/19/23 6:24:23 PM
#18:


Speaking as an english person I figured they were simply having less people out on the floor in cost cutting measures. And with the economy being the in the shitter I can kind of understand people quiet quitting

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GranTurismo
07/19/23 6:24:34 PM
#19:


SogyoNoKotowari posted...
https://www.whec.com/top-news/consumer-alert-bad-customer-service-its-gotten-worse-heres-what-to-do-about-it/

I don't know if you guys noticed this, rotten customer service from my experience is the norm, especially in fast food restaurants.

It's either the lines are too long, I am not getting my money's worth, employees don't know how to follow dress codes to the point where they look disgusting, or my food is not made correctly, or a combination of those issues. Some people have said just make food at home, you save money, and you're eating something better. But I shouldn't be forced to cook food because restaurants prices are way overpriced and I am getting shoddy service.

I guess it's just the times we live in.
a lot of the fast food workers are really rude?
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Cemith
07/19/23 6:25:03 PM
#20:


SogyoNoKotowari posted...
If you are forced to cook because service in restaurants are so awful for whatever reason, that's not a good sign.

You're not forced to cook because you don't want to go out, you're forced to cook because your body needs food. If service is so bad, use curbside, takeout, or drive through

Also, there's no nebulous union of workers. If you get poor service somewhere, go somewhere else. Don't go there again.

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Payzmaykr
07/19/23 6:25:05 PM
#21:


Short staffing
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#22
Post #22 was unavailable or deleted.
ChocoboMogALT
07/19/23 6:27:20 PM
#23:


I work at Starbucks. They keep cutting our hours, cutting the number of people on the floor, and benefits struggle to compete with similar low/no skilled jobs. You get what you pay for.

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myusernameislame
07/19/23 6:29:57 PM
#24:


Society rots from the top down. Worse executives and politicians means worse bougie customers means worse workers.
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Irony
07/19/23 6:32:55 PM
#25:


https://youtu.be/8CLaCjpNctk

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pkmnlord
07/19/23 6:32:57 PM
#26:


-_rustykranz_- posted...
Customers have gotten worse

This

[LFAQs-redacted-quote]


And also this

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orangefire25
07/19/23 6:35:51 PM
#27:


Yeah I work at chick FIL a but only in the kitchen because fuck them customers lmaooo

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Antifar
07/19/23 6:36:23 PM
#28:


Name something that isn't.

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Irony
07/19/23 6:38:11 PM
#29:


Antifar posted...
Name something that isn't.
The price of Arizona tea

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bknight
07/19/23 6:50:03 PM
#30:


This is why I leave a mess in the bathroom, have fun with that clean up you dress code violating employee.
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GranTurismo
07/19/23 6:50:46 PM
#31:


orangefire25 posted...
Yeah I work at chick FIL a but only in the kitchen because fuck them customers lmaooo
do you believe that most of your customers are terrible?
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samsungsalt
07/19/23 6:51:58 PM
#32:


I agree, food workers give me so much shade when all I want them to do is place my order and make a fucking burger with fries

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thronedfire2
07/19/23 6:52:52 PM
#33:


samsungsalt posted...
I agree, food workers give me so much shade when all I want them to do is place my order and make a fucking burger with fries

use the kiosk they have other shit to do

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lilORANG
07/19/23 6:54:22 PM
#34:


It's partly to do with high turnover. Nobody knows what they're doing bc everyone is new

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WingsOfGood
07/19/23 6:54:30 PM
#35:


SogyoNoKotowari posted...
https://www.whec.com/top-news/consumer-alert-bad-customer-service-its-gotten-worse-heres-what-to-do-about-it/

I don't know if you guys noticed this, rotten customer service from my experience is the norm, especially in fast food restaurants.

It's either the lines are too long, I am not getting my money's worth, employees don't know how to follow dress codes to the point where they look disgusting, or my food is not made correctly, or a combination of those issues. Some people have said just make food at home, you save money, and you're eating something better. But I shouldn't be forced to cook food because restaurants prices are way overpriced and I am getting shoddy service.

I guess it's just the times we live in.

Raise minimum wage

All there is to it
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WingsOfGood
07/19/23 6:55:07 PM
#36:


Turbam posted...
It's because people have gotten ruder, so service workers no longer give a shit

False.
It is because they aren't paid enough to care
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ssk9716757
07/19/23 6:56:57 PM
#37:


-_rustykranz_- posted...
Customers have gotten worse

this. customers have gotten way more entitled at the same time as companies are cutting staff and pay and squeezing workers even harder. it's a recipe for a shitty experience all around.

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