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Current Events > An open letter from Amazon's CEO on healthcare

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TheHoldSteady
02/22/23 3:34:26 PM
#1:


A letter from Amazon's CEO
Amazon welcomes One Medical
Dear Customers,
Today, getting great health care is often too difficult and inconvenient. Typically, you have to find a doctor, make an appointment a few weeks in advance, and drive 15-20 minutes or longer to the doctors office. When you get there, you wait in the reception area for a while, get called by a nurse into an exam room, wait another 10-15 minutes or so, and eventually see a doctor for only a few minutes who often then prescribes a medication. Finally, you drive 20 minutes or more to the pharmacy and wait for the medication to be readyall while you or a loved one youre caring for arent feeling well. Its a lot of work; and lets face it, the system isnt working for customers or clinicians.
At Amazon, were trying to improve the health care experience for customers. We started by building Amazon Pharmacy, with a broad selection of medications sent to you with reliable, free delivery. We then added RxPass, a new Prime benefit from Amazon Pharmacy, which for $5/month lets Prime members get as many medications as they need from a list of 60 medications frequently used to treat many common conditionsand shipping is free. We also recently launched Amazon Clinic, which offers a convenient, personalized, and affordable way to get medical advice and treatment for over 20 conditions (like migraines, allergies, sinusitis, and more) simply by messaging with a clinicianno appointments, no travel.
Today, were excited to announce that One Medical has joined Amazon and our mission to make it dramatically easier for customers to get what they need to stay healthy. With One Medical, customers can connect with clinicians 24/7 via video chat or messaging if thats most convenient. Or, customers can choose to make an appointment same day or within days to visit any of One Medicals offices in many U.S. cities. If you need a specialist, One Medical works closely with lots of hospital systems and can help you get a referral and an appointment quickly. One Medical works with most insurance providers, and while you can of course get your prescription filled anywhere thats convenient for you, you can also choose to have it delivered to your door by Amazon Pharmacy. This is how primary care should work.
For a limited time, to celebrate One Medical joining Amazon, you can now join One Medical with a discounted annual membership of $144 for the first year (a 28% discount), the equivalent of $12 per month, for new U.S. customers.
Were just at the beginning of whats possible. Customers tell us there is a need to radically improve the health care experience, and we think we can help. At Amazon, together with One Medical, were determined to help make it easy for you to get the care, the medication, and other products and services you need to get and stay healthy.
Wishing you good health,
Andy Jassy
Amazon CEO

What a load of shit

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#2
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#3
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Master_Bass
02/22/23 3:38:24 PM
#4:


[LFAQs-redacted-quote]



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Many Bothans died to bring you this post.
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TaylorHeinicke
02/22/23 3:40:35 PM
#5:


so suddenly we hate accessible and affordable healthcare because it has Amazon slapped on it?

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St. Louis Battlehawks (1-1)
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#6
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Murphiroth
02/22/23 3:44:41 PM
#7:


TaylorHeinicke posted...
so suddenly we hate accessible and affordable healthcare because it has Amazon slapped on it?

One Medical isn't accessible and affordable heathcare lmao. I used to work for them, they fucking suck.

$200 a year membership fee for "concierge primary care" that doesn't really provide anything you can't get elsewhere.
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FLAMING_EVIL_HOMER
02/22/23 3:45:14 PM
#8:


Tldr

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I wash myself with a rag on stiiick
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#9
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Stagmar
02/22/23 7:27:56 PM
#10:


This isnt how primary care should work.

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Drawings of me by CE:
https://imgur.com/a/rDSRWz8
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Gritty
02/22/23 7:28:31 PM
#11:


Im not reading all that crap
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Savoots
02/22/23 7:31:59 PM
#12:


I don't understand what's so bad about this.

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Nirvana
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EndOfDiscOne
02/23/23 8:34:13 AM
#13:


Savoots posted...
I don't understand what's so bad about this.
Amazon, US healthcare, capitalism

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I am the Cheese! I am the best character on the show! I am better than both the salami and the bologna COMBINED!
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Ruvan22
02/23/23 8:37:18 AM
#14:


Savoots posted...
I don't understand what's so bad about this.


Murphiroth posted...
One Medical isn't accessible and affordable heathcare lmao. I used to work for them, they fucking suck.

$200 a year membership fee for "concierge primary care" that doesn't really provide anything you can't get elsewhere.

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the_pika
02/23/23 8:39:42 AM
#15:


Amazon is a predatory, destructive force.

do you have any idea of how many pharmacist (the person who gives you your meds at the pharmacy) jobs Amazon has destroyed and will destroy, thanks to Amazon pharmacy?

then Amazon got a whiff of the fact that people were saving money with GoodRx so they want to take them down (RxPass)

now theyre going after doctors. Do you have any idea how hard it is to compete out there for solo and small firm practitioners?
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wackyteen
02/23/23 8:40:25 AM
#16:


Savoots posted...
I don't understand what's so bad about this.

Company choice aside, this will devolve into "Did you check in with *service* to address your illness symptoms? No? Come to work. Oh, the company doctor (who is in our pocket) didn't give you an excused absence becuase that would look bad for us? Fuck you come to work"

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The name is wackyteen for a reason. Never doubt.
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the_pika
02/23/23 8:45:25 AM
#17:


Savoots posted...
I don't understand what's so bad about this.

1) medicine is one of the last bastions of free professionals. You know, people who can set up their shingle and live off their work, not working for a soul less evil conglomerate. Amazon is trying to change that.

2) when the competition is dead Amazon will have full control of your health and days off (see post 16 for info)

3) when the competition is destroyed they will rise prices and give shit service and you may need to buy health prime packages or something just so they dont treat you like cattle
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MisterPengy
02/23/23 9:02:41 AM
#18:


Of all the things that did not need to be subscription based, health care is one of them.

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Bosses are immune to the eat command so it won't be possible to end the final boss fight of the game by eating it.
-VeghEsther
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g980
02/23/23 9:16:25 AM
#19:


love all the people showing their true colors - it was never about accessible healthcare, it's just more team sports & mindless 'amazon bad'

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These old bones live to learn her wanton ways:
(I measure time by how a body sways).
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CARRRNE_ASADA
02/23/23 9:18:46 AM
#20:


Something tells me those One medical doctors are the one who are getting screwed here, financially..

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SEXY SEXY!
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wackyteen
02/23/23 9:24:14 AM
#21:


g980 posted...
love all the people showing their true colors - it was never about accessible healthcare, it's just more team sports & mindless 'amazon bad'

This is not the path to truly accessible healthcare.

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The name is wackyteen for a reason. Never doubt.
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CommonStar
02/23/23 9:41:08 AM
#22:


This is not the answer to fixing our healthcare system nor is it a bandaid.

Giving your healthcare information to big data such as Amazon is so dangerous.

The fee is only for membership while your healthcare cost and dealing with insurance remains the same.

If you know anyone who has experience with One Medical, they'd tell you it's just a referral hell and not actually healthcare.

This is all about Amazon gaining more power and control.
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untrustful
02/23/23 9:46:14 AM
#23:


Cool investment opportunity masquerading as healthcare bro.

Price increases incoming!

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"There is little anyone can do with fanatics. Reasoning with them is a fool's errand. Avoiding them is mandatory." ~Former Conservative Talk Show Host
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#24
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megamanfreakXD
02/23/23 9:59:41 AM
#25:


I mean the other side would have hospital CEOs reeking in billions every year and buying out practices and cutting costs with midlevel "providers" with online NP and PA degrees with no residency training.

Amazon probably won't be any different.

This will have no impact whatsoever.

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http://error1355.com/ce/megamanfreakXD.html
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The_X_Dawg
02/23/23 10:00:22 AM
#26:


Haha at any idiot who thinks this is accessible healthcare. It's literally something that hospital networks already offer, but with an added subscription.
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Murphiroth
02/23/23 10:00:38 AM
#27:


g980 posted...
love all the people showing their true colors - it was never about accessible healthcare, it's just more team sports & mindless 'amazon bad'

One Medical is shitty enough on its own, they don't need any help from Amazon.

But you're right, noted bastion of morality, privacy, and security Amazon having access to people's PHI is totally a great thing!
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bigblu89
02/23/23 10:06:53 AM
#28:


the_pika posted...
Amazon is a predatory, destructive force.

do you have any idea of how many pharmacist (the person who gives you your meds at the pharmacy) jobs Amazon has destroyed and will destroy, thanks to Amazon pharmacy?

then Amazon got a whiff of the fact that people were saving money with GoodRx so they want to take them down (RxPass)

now theyre going after doctors. Do you have any idea how hard it is to compete out there for solo and small firm practitioners?

We want everything as fast, cheap, and convenient as possible.

But we also want mom and pop/brick and mortar stores that charge triple the price to thrive.

I'm not here stanning for Amazon, or any other large corporation, but people need to pick a lane and stay in it.

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It takes zero effort to be a good person.
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Murphiroth
02/23/23 10:10:57 AM
#29:


So just to give you folks idea of what that $200 gets you in reality...

OM pushes itself as concierge care and one big talking point is the access to 24/7 virtual care as part of your membership. Which is true! You do get that...but that's not that exclusive a benefit because tons of places offer that now without any additional fees.

On top of that free virtual care is only part of the membership if you use the treat me now option on the app or by calling in. If you actually schedule a virtual appointment? Full office rates as it's billed like an office visit. This isn't explained super well to people and often causes issues.

And the office rates aren't any cheaper than anywhere else. The main thing you're paying for is the fairly nice modern offices OM has, and for the centralized call center that handles all calls and admin work. If you wanna call a local OM office you can't, the lines go to the call center, ostensibly so that the folks in the offices can focus in patients. This would work decent if the call center wasn't drastically understaffed, and also incredibly behind on back end admin work.

Finally the bit about same day appointments is an outright lie, especially for the NY and SF markets. When I left in December appointments were weeks out in those areas due to a "provider shortage" and when we'd try to get more info about what to tell patients the answer was to just tell them the shortage is happening everywhere, which doesn't exactly help when someone is asking what exactly their $200 gets them.

Shit's only gonna get worse under Amazon.
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the_pika
02/23/23 10:25:15 AM
#30:


CARRRNE_ASADA posted...
Something tells me those One medical doctors are the one who are getting screwed here, financially..

of course they are. All doctors are.
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