Current Events > Blizzard is REMOVING SMS protection for OW2 on Friday

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DepreceV2
10/05/22 9:57:17 PM
#1:


I honestly didnt expect them to fully walk this back. I thought they were just going to let prepay phones in

https://us.forums.blizzard.com/en/overwatch/t/overwatch-2-launch-status-update/700480

Hello, heroes. Yesterday was an exciting day for the Overwatch teama day that we know you have been looking forward to for a long time. While millions of people have been enjoying the game, the launch has not met your, or our, expectations.

First, we want to apologize to our players. We expected the launch of Overwatch 2 to go smoothly. We hold ourselves to a higher standard and we are working hard to resolve the issues you are experiencing.
We want to provide transparency on the issues, fixes we have made so far, and give you all insight as to how were moving forward.

We are keeping a list of known issues here966, but here well take a deep dive into the top issues.

SMS Protect

We designed Overwatch 2 to be a live service, which enables us to be responsive to a variety of player feedback. We have made the decision to remove phone number requirements for a majority of existing Overwatch players. Any Overwatch player with a connected Battle.net account, which includes all players who have played since June 9, 2021, will not have to provide a phone number to play. We are working to make this change and expect it to go live on Friday, October 7. We will update players once it is in effect.

We remain committed to combating disruptive behavior in Overwatch 2accounts that were not connected to Battle.net as well as new accounts will still have to meet SMS Protect requirements, which helps to ensure were protecting our community against cheating. If a player is caught engaging in disruptive behavior, their account may be banned whether they have a new account or not.

As a team, we will keep listening to ongoing feedback and will make further adjustments in this area if it is required.

Queue Issues, Server Crashes, and Stability

Tl;dr: We have addressed some issues and are in the process of addressing others, but players should still expect to see queues.
Login queues, server crashes, and stability problems are intertwined, so well talk about them together. Players may have been seeing their queue numbers jumping around, going from a small number to a larger number. This is due to there being two queues for playersone through Battle.net, then one through the game itself. This process is usually invisible to players, but was being seen in real time. We have made changes to simplify the queuing process, so players should now only be experiencing the one queue before entering the game.

There are several areas where were working to improve stability. Today weve patched a server that is critical to the login experience, and this change has increased login reliability. Beyond queues, were in progress with another server update that will reduce the occurrences of players being disconnected once theyre already in game.

Finally, the player database is being overloaded, which cascades and causes a backup in the login system, which eventually leads to some people being dropped out of queues or being unable to log in at all.

Were continuing to add nodes to ease the pressure on the player database. The process of adding nodes requires replication of data, which inherently adds pressure to an already stressed system, so were doing it slowly to not cause any further disruption as devs and engineers work through separate issues. We are also currently throttling queues in order to protect the player database as much as we can while we scalethis feels bad in the short-term, but once its done, will greatly improve the experience for players across multiple fronts moving forward.

Problems with Account Merge (Missing Player Items/Data)

Tl;dr: You have not lost any items or progress, though some players are logging in and seeing some/all elements missing from their collection.

Weve received a number of reports from players that their inventory in-game is partially or totally reset. Weve determined that the cause for this discrepancy in approximately half of reported cases is players having not yet completed their account merge 579. This is understandableone cause for this is due to a bug with the launch build not providing an account merge prompt on some consoles.
We rolled out a partial UI fix earlier today to help some console players progress through the account merge flow, however, we are still working on fixes for additional UI issues.

In the other half of reported cases for this issue, things are just taking longer than expected for items from the original Overwatch to transfer and populate in Overwatch 2. In all cases, no player data has been wiped or lost. We have a client-side fix for this that cannot be deployed until next week, so we are exploring server-side fixes and will provide updates as more information becomes available.

There was a separate issue with account merge where players who had merged their console and PC accounts were experiencing problems logging in. This bug is now resolved. If you watched any community streamers on launch day, you might have noticed some had more trouble logging in than others; this bug was the primary cause for that.

Incorrectly Locked Heroes and Items for Existing Players

This is an issue separate from account merge but the player experience is the same as the above, where heroes and items that should be unlocked for existing players are appearing as locked. These cases are almost certainly related to our new First Time User Experience (FTUE) flow incorrectly being applied to existing players. We have seen relogging into the game resolve this issue in most cases. If youre still experiencing this issue after taking these steps, please open a support ticket 155, that data is very helpful for our team.

On the day of launch, these issues were exacerbated by DDoS attackswhile they did not directly cause any of these issues, they made the environment in which we work on these issues more challenging. We have not suffered any further attacks.

We are committed to keeping you all informed, and will provide more information as it becomes available. Please keep an eye on @PlayOverwatch 78 for additional updates.

Thank you, heroes,
The Overwatch Team

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Atlanta Falcons choking a 28-3 lead in the 3rd qtr: https://youtu.be/gY8exXZgyqc
Atlanta Falcons choking a 26-10 lead in the 4th qtr: https://youtu.be/BYJHgyXiwvs
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Link_of_time
10/05/22 10:38:55 PM
#2:


I don't undestand this. It sounds like you'll still have to provide a number. How do you not have B.net account linked to Overwatch, as you need to have b.net just to play/buy the game.
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MabusIncarnate
10/05/22 10:40:39 PM
#3:


Can they just hire me to be their "That's a stupid fucking idea" consultant, so when they try to do something this obviously moronic, one person at Blizzard can be a voice of reason?

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Gobstoppers12
10/05/22 10:42:28 PM
#4:


Only for older accounts, apparently. Doesn't solve the problem of new players who have providers like Cricket.

I expect further walk backs in the near future.

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Kloe_Rinz
10/05/22 10:45:00 PM
#5:


Whats the phone number even user for? SMS protection? What?
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DrizztLink
10/05/22 10:46:02 PM
#6:


DepreceV2 posted...
We hold ourselves to a higher standard
Only the MOST mid-range hotel rooms for our endemic sexual harassment.

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Kloe_Rinz
10/05/22 10:49:21 PM
#7:


Also lmao at those other problems. How is blizzard still so pathetic at game launches after all these years? Every problem they have right now is a solved problem for decades. Missing items because they didnt complete their account merge before launch? Let the merges complete before launch. Jesus Christ they are so incompetent
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DrPrimemaster
10/05/22 10:55:00 PM
#8:


Ohhh, its to stop cheating. Doesn't South Korea use social security numbers or whatever their equivalent is for account making?

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Kloe_Rinz
10/05/22 11:01:05 PM
#9:


They can just pay their software devs more and give them more time to develop better cheat detection rather than provide the customer a poor user experience.
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#10
Post #10 was unavailable or deleted.
ssk9716757
10/05/22 11:04:21 PM
#11:


[LFAQs-redacted-quote]


now were talkin

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Kloe_Rinz
10/05/22 11:04:37 PM
#12:


First account suicide Ive been able to witness in a long while
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SuperShake666
10/05/22 11:06:01 PM
#14:


[LFAQs-redacted-quote]


Jun 2022 account.

Shit-tier suicide. 0/10

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"Look, if I was good at math, I wouldn't be on CE at 2:00 the morning clicking on topics about porn stars ****ing horses." - May 2017, Dash_Harber
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Dreepapult
10/05/22 11:06:20 PM
#15:


Wasn't expecting a suicide in a topic like this lol. Account only few months old. Boring.

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Entropy happens
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Ratchetrockon
10/05/22 11:06:21 PM
#16:


wtff



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#17
Post #17 was unavailable or deleted.
Kloe_Rinz
10/05/22 11:07:05 PM
#18:


Ratchetrockon posted...
wtff

Cover your pure innocent eyes there is lewdity about

edit: now post 17 was just too far
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Doe
10/05/22 11:08:56 PM
#20:


Kloe_Rinz posted...
First account suicide Ive been able to witness in a long while
it's a june 2022. whatevs.

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https://imgur.com/gallery/dXDmJHw
https://www.youtube.com/watch?v=75GL-BYZFfY
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Kloe_Rinz
10/05/22 11:10:10 PM
#21:


Doe posted...
it's a june 2022. whatevs.
Yeah and the pics themselves are generic and boring
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__aCEr__
10/05/22 11:13:26 PM
#22:


What's shittier:

Blizzard
This account suicide

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See you next Wednesday.
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#23
Post #23 was unavailable or deleted.
silverpine
10/05/22 11:14:08 PM
#24:


zagoth why???
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Dreepapult
10/05/22 11:14:42 PM
#25:


[LFAQs-redacted-quote]

Who is ur main

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Entropy happens
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MJOLNRVII
10/05/22 11:15:11 PM
#26:


What a waste of a budget land name.

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https://i.imgtc.ws/WBp3VHL.gif https://i.imgtc.ws/aGc8opg.gif https://i.imgtc.ws/tQBwJ35.gif
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EyeWontBeFooled
10/05/22 11:15:21 PM
#27:


Tick
Tick
Tick
BOOM

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I do what I hate and don't understand...
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Smashingpmkns
10/05/22 11:16:19 PM
#28:


Haven't seen an account suicide in a minute

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omega_cookie
10/05/22 11:16:42 PM
#29:


At least post the weird shit.

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FFRK: BRKB - Eiko - Guardian Mog
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EyeWontBeFooled
10/05/22 11:18:58 PM
#31:


omega_cookie posted...
At least post the weird shit.
You had to give him ideas.

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I'm a man, and I'm a man...
I do what I hate and don't understand...
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Dreepapult
10/05/22 11:19:39 PM
#32:


EyeWontBeFooled posted...
You had to give him ideas.
Ya he certainly posted a weird one

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Entropy happens
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DrizztLink
10/05/22 11:20:09 PM
#33:


EyeWontBeFooled posted...
You had to give him ideas.
Now it's a real goddamn event, you mean.

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https://i.imgur.com/6ezFwG1.png
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EyeWontBeFooled
10/05/22 11:20:59 PM
#34:


Goat got the hammer before the pics go down lmao

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I'm a man, and I'm a man...
I do what I hate and don't understand...
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6482920
10/05/22 11:21:42 PM
#35:


And dead. But I saw it all, Allen!
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DepreceV2
10/06/22 12:44:24 AM
#36:


What did he post to suicide?

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Atlanta Falcons choking a 28-3 lead in the 3rd qtr: https://youtu.be/gY8exXZgyqc
Atlanta Falcons choking a 26-10 lead in the 4th qtr: https://youtu.be/BYJHgyXiwvs
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LazLemon
10/06/22 12:50:47 AM
#37:


Can someone explain to me what the problem was with the SMS thing? Were some people unable to receive the texts or something?

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Ratchetrockon
10/06/22 12:53:14 AM
#38:


DepreceV2 posted...
What did he post to suicide?
cartoon and real people not wearing clothes :(

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I'm a Taurus
I like collecting headphones and iems. My fave game of all time is DMC 3 SE on PC w/ style switch mod. IMO it the best button masher on earth
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Gobstoppers12
10/06/22 1:07:49 AM
#39:


LazLemon posted...
Can someone explain to me what the problem was with the SMS thing? Were some people unable to receive the texts or something?
A lot of phone carriers simply aren't 'good enough' for Blizzard. Cricket being the most noteworthy one. It's not a technical difficulty, and it's not going to be fixed.

---
I write Naruto Fanfiction.
But I am definitely not a furry.
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Left4Doge
10/06/22 1:10:50 AM
#40:


Its dumb because yeah I agree that linking SMS to hamper cheating and smurfing is a good thing. But you can just create a Google voice number and thats fine for some reason. It just punishes people who cant afford a phone plan.

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DepreceV2
10/06/22 1:27:10 AM
#41:


Ratchetrockon posted...
cartoon and real people not wearing clothes :(
Ah

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Atlanta Falcons choking a 28-3 lead in the 3rd qtr: https://youtu.be/gY8exXZgyqc
Atlanta Falcons choking a 26-10 lead in the 4th qtr: https://youtu.be/BYJHgyXiwvs
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Shotgunnova
10/06/22 1:39:05 AM
#42:


If they bring back OG Torbjorn, maybe I'll care.

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DepreceV2
10/06/22 1:48:13 AM
#43:


Shotgunnova posted...
If they bring back OG Torbjorn, maybe I'll care.

OG Torb was trash though

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Atlanta Falcons choking a 28-3 lead in the 3rd qtr: https://youtu.be/gY8exXZgyqc
Atlanta Falcons choking a 26-10 lead in the 4th qtr: https://youtu.be/BYJHgyXiwvs
... Copied to Clipboard!
Makio
10/06/22 6:51:18 AM
#44:


They're not removing it at all if new accounts will still have to deal with it. Just remove it entirely

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Akagami_Shanks
10/06/22 6:55:56 AM
#45:


Left4Doge posted...
Its dumb because yeah I agree that linking SMS to hamper cheating and smurfing is a good thing. But you can just create a Google voice number and thats fine for some reason. It just punishes people who cant afford a phone plan.
imagine not being able to play a free to play game because you don't want to spend real money

what kinda backwards logic is that

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yes
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Jagr_68
10/06/22 7:47:36 AM
#46:


MabusIncarnate posted...
Can they just hire me to be their "That's a stupid fucking idea" consultant, so when they try to do something this obviously moronic, one person at Blizzard can be a voice of reason?

https://gamefaqs.gamespot.com/a/user_image/0/9/2/AAUQbgAADwA0.png

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Kakapo
10/06/22 7:53:13 AM
#47:


So is Overwatch 2 play to win, but free to play, or have people been buying the game and meeting this bullshit?

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ZevLoveDOOM
10/06/22 8:09:39 AM
#48:


why the hell does this need a multi-factor authentication system? it's just a fucking videogame, not a damn banking app!
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Kakapo
10/06/22 8:10:47 AM
#49:


ZevLoveDOOM posted...
why the hell does this need a multi-factor authentication system? it's just a fucking videogame, not a damn banking app!
You dont want your level 100 Tauren Scrotesculpter with all tier 32 gear to be stolen.

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