Current Events > So There is a Line at my Apartment Front Office - They Charged 6 months of Water

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TheBrainbuster
07/07/22 4:16:29 PM
#1:


So I wake up today and walk out my front door for my daily jog. I have a letter hanging on my door-clip asking for $114 and saying "pay by July 10th or extra fees/eviction" or whatever. So I go up front to tell them I just paid my rent July 1st and them tacking on money 6 days later isn't happening and to either put it on next month's bill or something else - but I'm not paying them more money this month.

There is a LINE of people holding the same note at our front office. One guy has a bill for over $300.

So you know what they tell us? They are under new management and the prior management did not charge for 6 months of water bills (December 2021 thru Present) due to a system linkup error with the water company and the city. So we all owe 6 months of water bills this month.

I've never seen a line at a front office of an apartment complex. I'm not paying this. Not my problem - and don't tell me 7 months into the year about something from 6 months ago.

I'm furious.

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SocialistGamer
07/07/22 4:18:48 PM
#2:


Send this to a local news stations.

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PatrickMahomes
07/07/22 4:20:00 PM
#3:


not defending the practice, but backbills are a common practice and what may or may not have been an oversight during transition is not an excuse for free passes.

people who are good with money would recognize they've been underpaying for the last six months and would either A.) bring it to someone's attention (save me your "YOU'RE LIKE THE KID SAYING TEACHER DIDN'T COLLECT HOMEWORK" fingerpointing crap, you know it's the right thing to do and will save you a headache in the long run) or B.) make a mental note and don't go spending above your means for when the backbill inevitably comes.

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TheBrainbuster
07/07/22 4:23:04 PM
#4:


PatrickMahomes posted...
not defending the practice, but backbills are a common practice and what may or may not have been an oversight during transition is not an excuse for free passes.

Sounds like you are.

EDIT: Also, we have an online payment system - so all it shows up as is 1 Gross Amount that is owed. My rent is $995 a month and I've been paying $1075 a month. How the hell should I have known that the $80 extra I pay each month did NOT include the water? I thought it did.


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Pogo_Marimo
07/07/22 4:23:05 PM
#5:


The apartment complex is still owed the payment on the water bill, but they also need to accommodate reasonable plans to make the payment. "Not paying" and "pay hundreds of dollars in 3 days or else" are not solutions any civil court in this country would approve.

Also, take it to a civil court if the apartment complex will not approve a reasonable accommodation.

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Murphiroth
07/07/22 4:24:19 PM
#6:


PatrickMahomes posted...
not defending the practice, but backbills are a common practice and what may or may not have been an oversight during transition is not an excuse for free passes.

people who are good with money would recognize they've been underpaying for the last six months and would either A.) bring it to someone's attention (save me your "YOU'RE LIKE THE KID SAYING TEACHER DIDN'T COLLECT HOMEWORK" fingerpointing crap, you know it's the right thing to do and will save you a headache in the long run) or B.) make a mental note and don't go spending above your means for when the backbill inevitably comes.

Not defending the practice, but I'm gonna defend the practice.
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TheBrainbuster
07/07/22 4:24:59 PM
#7:


Pogo_Marimo posted...
The apartment complex is still owed the payment on the water bill, but they also need to accommodate reasonable plans to make the payment. "Not paying" and "pay hundreds of dollars in 3 days or else" are not solutions any civil court in this country would approve.

That was what I told them - if they had told me "You can split this into $25 a month extra over the next few months" then okay, whatever. It's still BS but I'll live with it.

But they literally got all uppity with me and gave me this "it's not our issue" crap and "We explained to you the reason and you didn't want to listen" - she even rolled her eyes at me.

Mother fucker this is customer service and I have lived here 6 years, don't you DARE roll your fucking eyes at me.

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Pogo_Marimo
07/07/22 4:27:06 PM
#8:


TheBrainbuster posted...
That was what I told them - if they had told me "You can split this into $25 a month extra over the next few months" then okay, whatever. It's still BS but I'll live with it.

But they literally got all uppity with me and gave me this "it's not our issue" crap and "We explained to you the reason and you didn't want to listen" - she even rolled her eyes at me.

Mother fucker this is customer service and I have lived here 6 years, don't you DARE roll your fucking eyes at me.
Get it documented that they will not make a reasonable accommodation and bring it to housing court. Judges tend to not rule favorably to tactics like thing--Don't expect the money to be waived, but you will likely receive some sort of relief.

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TheBrainbuster
07/07/22 4:27:59 PM
#9:


Pogo_Marimo posted...
Get it documented that they will not make a reasonable accommodation and bring it to housing court. Judges tend to not rule favorably to tactics like thing--Don't expect the money to be waived, but you will likely receive some sort of relief.

I just fucking hate renting. Like, just leave me the fuck alone - I've lived here 6 years and I pay my rent on time the 1st day of the month every freaking month.

Freaking nickle-and-dime me with this bullshit...in the middle of a recession...fuck this.

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DipDipDiver
07/07/22 4:30:16 PM
#10:


I mean the money has to come from somewhere. They did a shitty job notifying but it's not like they're just going to hand wave hundreds of dollars per tenant
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TheBrainbuster
07/07/22 4:31:53 PM
#11:


DipDipDiver posted...
I mean the money has to come from somewhere. They did a shitty job notifying but it's not like they're just going to hand wave hundreds of dollars per tenant

It's not my problem as a tenant to correct their mistakes, and yes that is exactly what they should do - eat the cost and suck my dick. Times are tough and gas prices are high, don't give me this "Well water was not being paid"

I have no idea if water was or was not being paid. You're telling me some arbitrary story - the fuck do I care if it was or was not?

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Jerry_Hellyeah
07/07/22 4:35:41 PM
#12:


TheBrainbuster posted...
I just fucking hate renting. Like, just leave me the fuck alone - I've lived here 6 years and I pay my rent on time the 1st day of the month every freaking month.

Freaking nickle-and-dime me with this bullshit...in the middle of a recession...fuck this.

Noone gives a fuck that youve lived somewhere for 6 years. Where does that idea come from? Do you think you offered a service?

People renting need to get a clue and pay attention to their finances. Mommy's not on your lease to keep it from going to collections.

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TheBrainbuster
07/07/22 4:36:41 PM
#13:


Jerry_Hellyeah posted...
Noone gives a fuck that youve lived somewhere for 6 years. Where does that idea come from? Do you think you offered a service?

People renting need to get a clue and pay attention to their finances. Mommy's not on your lease to keep it from going to collections.

Where did "mommy" come from in this berserk rant you just posted? lol.

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Jerry_Hellyeah
07/07/22 4:38:09 PM
#14:


Not trying to be a dick here, but you dont even know what the additional $80 is for? Its time, man. Get it together.

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DipDipDiver
07/07/22 4:39:15 PM
#15:


TheBrainbuster posted...
It's not my problem as a tenant to correct their mistakes
Well it actually is your problem as you found out, and if it's new management then it's not even their mistake. I get that you're venting but you sound pretty silly right now
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TheBrainbuster
07/07/22 4:40:13 PM
#16:


Jerry_Hellyeah posted...
Not trying to be a dick here, but you dont even know what the additional $80 is for? Its time, man. Get it together.

If your cell phone company sent you a bill and said they undercharged the past 6 months please pay $115 immediately otherwise we will cut off your service - you would be extremely upset. If you had a pair, you'd call them up and tell them it is not your problem.

You wouldn't just have some dumbfuck smile on your face and say "OH OKAY LET ME PAY YOU MONEY FOR YOUR PROBLEM YOU HAD".


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TheBrainbuster
07/07/22 4:40:30 PM
#17:


DipDipDiver posted...
Well it actually is your problem as you found out, and if it's new management then it's not even their mistake. I get that you're venting but you sound pretty silly right now

TheBrainbuster posted...
If your cell phone company sent you a bill and said they undercharged the past 6 months please pay $115 immediately otherwise we will cut off your service - you would be extremely upset. If you had a pair, you'd call them up and tell them it is not your problem.

You wouldn't just have some dumbfuck smile on your face and say "OH OKAY LET ME PAY YOU MONEY FOR YOUR PROBLEM YOU HAD".


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Giant_Aspirin
07/07/22 4:40:54 PM
#18:


if a company realizes that it has not billed you for past services rendered / used, they are within their rights to bill you for it.

they're being a bit aggressive by demanding you all pay it on such short notice, but i think they're within their rights to expect payment for services rendered

also, $114 for 6 months of water is pretty cheap. my house's water bill is usually closer to $150 every 3 months.

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Mearcstapa
07/07/22 4:41:02 PM
#19:


Find out who the owner is, get their address, and send them a threatening letter.

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TheBrainbuster
07/07/22 4:41:49 PM
#20:


Giant_Aspirin posted...
if a company realizes that it has not billed you for past services rendered / used, they are within their rights to bill you for it.

they're being a bit aggressive by demanding you all pay it on such short notice, but i think they're within their rights to expect payment for services rendered

I will not be taken advantage of in life, period. I'm not paying this crap and it's not my problem.

Giant_Aspirin posted...
if a company realizes that it has not billed you for past services rendered / used, they are within their rights to bill you for it.

they're being a bit aggressive by demanding you all pay it on such short notice, but i think they're within their rights to expect payment for services rendered

also, $114 for 6 months of water is pretty cheap. my house's water bill is usually closer to $150 every 3 months.

Do you have a Homeowners Association? If so, have they ever nickle-and-dimed you for leaving your trashbin outside a day too long? Or letting your weeds grow a day too long?

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samurai bandit
07/07/22 4:42:56 PM
#21:


This should be on the management side, they fucked up so they foot the bill. That's why you are paying them to manage the system. If keeping tabs on the water bill was responsibility of the tenant and no management involved then it would be a different issue.

It is like if the house you rent suddenly has a broken roof due to lack of mantainance and the landlord expects you to pay for 3 years of backward mainentance fees even though it was their negligence and they failed to even consider charging you such a fee in the rent price... and of course CE being CE will also defend the landlord in this hypothetical example

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Giant_Aspirin
07/07/22 4:43:14 PM
#22:


you aren't being taken advantage of at all. you're being asked to pay for what you used. the only "unfair" thing about this is how little notice you're being given to make up for their mistake.

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DipDipDiver
07/07/22 4:43:58 PM
#23:


TheBrainbuster posted...
If your cell phone company sent you a bill and said they undercharged the past 6 months please pay $115 immediately otherwise we will cut off your service - you would be extremely upset. If you had a pair, you'd call them up and tell them it is not your problem.
I guess I might do that if I was ignorant and thought that just because I say something with enough attitude it makes it true lol
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Giant_Aspirin
07/07/22 4:44:31 PM
#24:


samurai bandit posted...
This should be on the management side, they fucked up so they foot the bill. That's why you are paying them to manage the system. If keeping tabs on the water bill was responsibility of the tenant and no management involved then it would be a different issue.

It is like if the house you rent suddenly has a broken roof due to lack of mantainance and the landlord expects you to pay for 3 years of backward mainentance fees even though it was their negligence and they failed to even consider charging you such a fee in the rent price... and of course CE being CE will also defend the landlord in this hypothetical example

not a comparable situation b/c the tenant is not expected to pay a monthly surcharge to use the roof. there is, however, an expected monthly bill associated with utility usage.

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Murphiroth
07/07/22 4:45:48 PM
#25:


Jerry_Hellyeah posted...
Not trying to be a dick here

You're succeeding regardless!

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DipDipDiver
07/07/22 4:46:57 PM
#26:


Giant_Aspirin posted...
you aren't being taken advantage of at all. you're being asked to pay for what you used. the only "unfair" thing about this is how little notice you're being given to make up for their mistake.
This. As I said they did a shitty job notifying and I won't defend that but you absolutely owe the money for utilities you used
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samurai bandit
07/07/22 4:47:20 PM
#27:


Giant_Aspirin posted...
if a company realizes that it has not billed you for past services rendered / used, they are within their rights to bill you for it.

Does the water bill company deserve to be paid? Yes. However you are paying a 3rd party called the managament to pay for those services on your behalf. In this case the management did not provide you the services you paid them for, wouldn't you deserve to get refunded all the specific management fees that you paid for the past 6 months? To put in another way, the money to pay the water company (who deserved to be paid) should come from management because you pay them to do so.

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Jerry_Hellyeah
07/07/22 4:49:27 PM
#28:


TheBrainbuster posted...
If your cell phone company sent you a bill and said they undercharged the past 6 months please pay $115 immediately otherwise we will cut off your service - you would be extremely upset. If you had a pair, you'd call them up and tell them it is not your problem.

You wouldn't just have some dumbfuck smile on your face and say "OH OKAY LET ME PAY YOU MONEY FOR YOUR PROBLEM YOU HAD".

If you thought your cell service was free and kept that dumbfuck smile on your face month after month, I dont know what to tell you.

Unless you signed a lease with your "pair" noone gives a fuck. Get as mad as you want and let those fees roll in. You people get laughed at in the leasing office every time, all the way to collections.

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MrPeppers
07/07/22 4:49:46 PM
#29:


PatrickMahomes posted...
not defending the practice, but backbills are a common practice and what may or may not have been an oversight during transition is not an excuse for free passes.

people who are good with money would recognize they've been underpaying for the last six months and would either A.) bring it to someone's attention (save me your "YOU'RE LIKE THE KID SAYING TEACHER DIDN'T COLLECT HOMEWORK" fingerpointing crap, you know it's the right thing to do and will save you a headache in the long run) or B.) make a mental note and don't go spending above your means for when the backbill inevitably comes.

Realizing preemptively that you're the kid who's clamoring for homework doesn't make you less of that person.

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DipDipDiver
07/07/22 4:53:02 PM
#30:


Still laughing at the idea of calling your cell phone company and telling some random operator that you aren't paying your bill and thinking that's that
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Jerry_Hellyeah
07/07/22 4:53:34 PM
#31:


samurai bandit posted...
Does the water bill company deserve to be paid? Yes. However you are paying a 3rd party called the managament to pay for those services on your behalf. In this case the management did not provide you the services you paid them for, wouldn't you deserve to get refunded all the specific management fees that you paid for the past 6 months? To put in another way, the money to pay the water company (who deserved to be paid) should come from management because you pay them to do so.

Find me one renter with these "specific management fees".

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Eat More Beef
07/07/22 4:53:38 PM
#32:


samurai bandit posted...
This should be on the management side, they fucked up so they foot the bill. That's why you are paying them to manage the system. If keeping tabs on the water bill was responsibility of the tenant and no management involved then it would be a different issue.

It is like if the house you rent suddenly has a broken roof due to lack of mantainance and the landlord expects you to pay for 3 years of backward mainentance fees even though it was their negligence and they failed to even consider charging you such a fee in the rent price... and of course CE being CE will also defend the landlord in this hypothetical example

This all the way. They have a management company. Clearly, said company didn't do its job and is now trying to screw over the renter.

They fucked up and should eat the cost, not you.

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monkeysRfunny
07/07/22 4:56:37 PM
#33:


samurai bandit posted...
This should be on the management side, they fucked up so they foot the bill. That's why you are paying them to manage the system. If keeping tabs on the water bill was responsibility of the tenant and no management involved then it would be a different issue.

It is like if the house you rent suddenly has a broken roof due to lack of mantainance and the landlord expects you to pay for 3 years of backward mainentance fees even though it was their negligence and they failed to even consider charging you such a fee in the rent price... and of course CE being CE will also defend the landlord in this hypothetical example
What. CE hates landlords.


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DipDipDiver
07/07/22 4:57:45 PM
#34:


monkeysRfunny posted...
What. CE hates landlords.
Almost as much as cops
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Pitlord_Special
07/07/22 4:58:25 PM
#35:


Are you able to get an itemized breakdown of your bill? As in, how many gallons you used?

Sounds to me like the landlord is taking you all for a ride. Every apartment Ive rented had water included in the cost of the rent. My condo townhouse also has water included in the HOA fee. All this is because usually each unit doesnt have its own water meter to bill each resident separately. Theres just a single meter for the whole complex that gets billed to the landlord or HOA.


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Jerry_Hellyeah
07/07/22 4:58:45 PM
#36:


Eat More Beef posted...
This all the way. They have a management company. Clearly, said company didn't do its job and is now trying to screw over the renter.

They fucked up and should eat the cost, not you.

No, and the example you agree with is ignorant.

An actual comparable example would be the resident destroys the roof, and billing for the repairs is delayed. Doesnt get you off.

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Umbreon
07/07/22 5:00:45 PM
#37:


I wasn't expecting so many people to shill for the landlord.

They made the mistake, they should take responsibility for it.

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PatrickMahomes
07/07/22 5:06:28 PM
#38:


TheBrainbuster posted...
Also, we have an online payment system - so all it shows up as is 1 Gross Amount that is owed. My rent is $995 a month and I've been paying $1075 a month. How the hell should I have known that the $80 extra I pay each month did NOT include the water? I thought it did.
This might change things then.

What does your lease say? Be specific. Spell out everything it says that is related to what you pay.

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Giant_Aspirin
07/07/22 5:07:40 PM
#39:


TheBrainbuster posted...
Do you have a Homeowners Association? I

no. but if my water company sent me a bill and was like "hey so we just realized that we haven't billed you for the last six months", i would understand and pay it.

samurai bandit posted...
Does the water bill company deserve to be paid? Yes. However you are paying a 3rd party called the managament to pay for those services on your behalf. In this case the management did not provide you the services you paid them for, wouldn't you deserve to get refunded all the specific management fees that you paid for the past 6 months? To put in another way, the money to pay the water company (who deserved to be paid) should come from management because you pay them to do so.

and the management company was (presumably) paying the water company (or the water would be shut off). the problem was that the management company made a mistake and was not collecting the appropriate money from the tenants (for services the tenants used, mind you). but we are just going round and round here.

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Jerry_Hellyeah
07/07/22 5:10:57 PM
#40:


Umbreon posted...
I wasn't expecting so many people to shill for the landlord.

They made the mistake, they should take responsibility for it.

I love it when people dont know what the word shill means, but they still reallllly want to say it too. And then you double down with another comment.

Oh but sure, give the white people that use more tap water on average a larger concession than the black and hispanic residents who use less on average. Congrats, you're fucking fired, and your leasing company is sued for thousands. Real smart.

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Eat More Beef
07/07/22 5:12:28 PM
#41:


Jerry_Hellyeah posted...
No, and the example you agree with is ignorant.

An actual comparable example would be the resident destroys the roof, and billing for the repairs is delayed. Doesnt get you off.

Considering that I have rental property in the building I own/live in, yes, I am right. You don't get to fuck up for six months and then put the burden of the fuck up on the renter. You inform them that you made a mistake, and that there will be an increase in rent going forward with the new amount.

Fuck outta here with your slobbering of landlords.

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Jiggy101011
07/07/22 5:15:23 PM
#42:


TheBrainbuster posted...
Sounds like you are.

EDIT: Also, we have an online payment system - so all it shows up as is 1 Gross Amount that is owed. My rent is $995 a month and I've been paying $1075 a month. How the hell should I have known that the $80 extra I pay each month did NOT include the water? I thought it did.

Wait, bit confused here. You have lived in your apartment complex for 6 years and didn't notice that you were paying less for the past 6 months than what your normally pay? I might be reading this wrong but surely your water has always been included for the last 5 and a half years.

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Unsuprised_Pika
07/07/22 5:15:47 PM
#43:


PatrickMahomes posted...
not defending the practice, but backbills are a common practice and what may or may not have been an oversight during transition is not an excuse for free passes.

people who are good with money would recognize they've been underpaying for the last six months and would either A.) bring it to someone's attention (save me your "YOU'RE LIKE THE KID SAYING TEACHER DIDN'T COLLECT HOMEWORK" fingerpointing crap, you know it's the right thing to do and will save you a headache in the long run) or B.) make a mental note and don't go spending above your means for when the backbill inevitably comes.

You can't know what to pay if they don't send it.

Water and electric usually are usage based rather then a fixed amount. And depending on how they are billed/how the lease is worded this may be deceptive or illegal.

Certainly such short notice under threat of eviction is completely unjustifiable regardless of whether they should be paid or not. 3 days notice for a backbill or you are evicted almost certainly violates laws on renting.

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Umbreon
07/07/22 5:16:13 PM
#44:


Jerry_Hellyeah posted...
Oh but sure, give the white people that use more tap water on average a larger concession than the black and hispanic residents who use less on average. Congrats, you're fucking fired, and your leasing company is sued for thousands. Real smart.


This seems out of nowhere. When did race even come into this?


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Pogo_Marimo
07/07/22 5:18:20 PM
#45:


My favorite thing is when these people pretend like they would just "let this stuff go and eat the cost" if they were in the same shoes as the landlord.

The agreement that you made with the landlord wasn't "I'll pay for my water bill but only if you charge me correctly every month!"

The agreement you made with the landlord was, "I'll pay my water bill to you, and you will pay the utility company with it". The servicing of the billing is merely a means to an end to fulfill the leasing agreement, and not the agreement itself. Common Law stipulates that reasonable accommodations must be made to fulfill financial contracts that were disrupted through human error and not malice. There is no malice in the act of forgetting to bill you, it is a normal act of human error. You make errors all the time. I make errors. Computers make errors. The legal system already provides an inordinate amount of protections for errors you might make when renting a property that you don't even realize or think about. Likewise, landlords are given protections as well.

You made a financial commitment to your landlord and you will have to fulfill it. That's life. Sorry.

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TheBrainbuster
07/07/22 5:18:40 PM
#46:


Sorry, I'm at my 100-post-per-24 hour limit and cannot go on with this Jerry dude and this DipDipDiver dude trolling to get a rise out of me, unfortunately.

I will never -ever- agree with this freakshow mindset of "Well it's your fault for not counting your finances and realizing you've been undercharged" -- this is the weirdest corporate bootlicking I have seen in weeks.

Corporations are always gonna corporation. It is up to you as the consumer to defend yourself and have a spine and take the time-of-day to call and let them know they are not getting away with it.

If you just move on with your day and don't call to fight things, then you will be taken advantage of and nickle-and-dimed at every turn in your life. Part of being an adult is protecting your money and not just letting corporations fuck you over.

Pogo_Marimo posted...
My favorite thing is when these people pretend like they would just "let this stuff go and eat the cost" if they were in the same shoes as the landlord.

The agreement that you made with the landlord wasn't "I'll pay for my water bill but only if you charge me correctly every month!"

The agreement you made with the landlord was, "I'll pay my water bill to you, and you will pay the utility company with it". The servicing of the billing is merely a means to an end to fulfill the leasing agreement, and not the agreement itself. Common Law stipulates that reasonable accommodations must be made to fulfill financial contracts that were disrupted through human error and not malice. There is no malice in the act of forgetting to bill you, it is a normal act of human error. You make errors all the time. I make errors. Computers make errors. The legal system already provides an inordinate amount of protections for errors you might make when renting a property that you don't even realize or think about. Likewise, landlords are given protections as well.

You made a financial commitment to your landlord and you will have to fulfill it. That's life. Sorry.

You making errors and typos in an email or an Excel spreadsheet are not the same as $113 of people's fucking money after 6 months of sitting on your hands and doing nothing.

It's arbitrary for one
For two, I just plain don't know if it's a true story or not.
For three, your landlord could just wake up one month and bill you $50 extra and give you some random story about whatever-the-fuck and apparently you'd just defend them and be like "That's life"
For four, shut the hell up

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Jerry_Hellyeah
07/07/22 5:20:14 PM
#47:


Umbreon posted...
This seems out of nowhere. When did race even come into this?

Its the housing business. That is how this goes. Unless you are renting a house you live in, you are beholden to Fair Housing laws in the United States. Im not bringing race into it, its always part of it. You really should read up on Fair Housing guidelines, if only just to know how it protects you.

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DipDipDiver
07/07/22 5:20:34 PM
#48:


Eat More Beef posted...
Considering that I have rental property in the building I own/live in, yes, I am right. You don't get to fuck up for six months and then put the burden of the fuck up on the renter. You inform them that you made a mistake, and that there will be an increase in rent going forward with the new amount.

Fuck outta here with your slobbering of landlords.
I'd rather get hit with a surprise bill than have my rent go up, because there's no way that rent is going back down
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Jiggy101011
07/07/22 5:20:38 PM
#49:


Also, I hate to be that guy but going to court over $19/month is going to cost you more and it won't be the "gotcha" moment you think it is.

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DipDipDiver
07/07/22 5:23:04 PM
#50:


TheBrainbuster posted...
Sorry, I'm at my 100-post-per-24 hour limit and cannot go on with this Jerry dude and this DipDipDiver dude trolling to get a rise out of me, unfortunately.
I'm sorry you see it as trolling, I thought we just disagreed about the topic
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