Current Events > God it sucks being a software company when the IT infrastructure goes down

(+) Yeah! (+)

Like it feels patronising but sometimes the only way to explain this to angry clients is it's like the road got blown up and you're calling the dealership asking them to fix it -_-

I remember one absolutely incandescently pants-shittingly mad customer who claimed they were a close personal friend of the CEO of my company and they would tell them how much my customer service sucked and that I was deliberately unhelpful (I couldnt immediately snap my fingers and resurrect a long dead service that had been replaced by something far better).

They uh, thought we were part of a competitor.

I told him he was completely entitled to express his dissatisfaction with his Close Personal Friend, but that I have no control over what services were offered.

Spoilers: they were not friends with the CEO