Current Events > I now hate the USPS. SO MUCH.

(+) Yeah! (+)

I ordered a social security card from the social security administration. The one I have is super old and the letters are blurred and faded.

I have the informed delivery service with USPS so I get an email with the mail I'm supposed to receive that day. On June 21st, I got a picture of the mail my social security card would be in along with 3 other pieces of mail.

I got everything except for the social security card. I went to the post office. They don't have it. They told me to check the box that says I didn't receive the mail. I did that. They said someone would reach out to me. If course, no one did.

I called and had them open a ticket. They closed the ticket without contacting me and they asked me to do a survey, lol.

I called for an update and they escalated the case because they couldn't explain why no one contacted me. I called the best day and they said there's is nothing they can do because it doesn't have a tracking number.

So I gave up on that card and called the social security administration to see if I could just pick one up. They made an appointment for me and told me to go to a certain office.

I showed up to the appointment and they said I couldn't pick one up there and had me fill out a form that I could fill out online. Sigh. Fine. Did that.

Got the picture in the email saying I should get the second social security card. Same thing. Got everything but the social security card.

They don't know where the damn thing is.

So now I have a personal number of the district manager of the USPS plant that I can't go to to see if someone can find it there.

This sucks

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Incompetence or identity theft.

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fan357 posted...

identity theft

That.

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sounds like someone is using a USPS job to steal PII, if not outright identity theft.

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USPS is still led by Dejoy Trumps guy is still at the head

If you happen to be forwarding your mail or something, documents like that are returned to sender and nobody ever tells you.

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Im not even joking. Hopefully it isnt identity theft but you need to escalate the fuck out of this.

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fan357 posted...

Im not even joking. Hopefully it isnt identity theft but you need to escalate the fuck out of this.

Yeah, I'm trying

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Damn, sounds like some at your local USPS is doing identity theft. I would escalate and also get them to pay for your credit monitoring. You should also probably lock your credit too.

Also informed delivery isn't always accurate. I've had it tell me mail I'm suppose to be getting but ended up getting them days or weeks later. I think sometimes the carrier mess up in sorting before their route and it results in longer processing. But if it's happened twice with the same piece of mail for you, that's very weird.

I now have the number to the district manager of the plant and the manager of the local post office and I have to call them on Monday

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For as much as people harp on protecting your SSN it blows my mind they would mail something so sensitive. It honestly shouldn't even be an option.

CableZL posted...

I ordered a social security card from the social security administration. The one I have is super old and the letters are blurred and faded.

I have the informed delivery service with USPS so I get an email with the mail I'm supposed to receive that day. On June 21st, I got a picture of the mail my social security card would be in along with 3 other pieces of mail.

I got everything except for the social security card. I went to the post office. They don't have it. They told me to check the box that says I didn't receive the mail. I did that. They said someone would reach out to me. If course, no one did.

I called and had them open a ticket. They closed the ticket without contacting me and they asked me to do a survey, lol.

I called for an update and they escalated the case because they couldn't explain why no one contacted me. I called the best day and they said there's is nothing they can do because it doesn't have a tracking number.

So I gave up on that card and called the social security administration to see if I could just pick one up. They made an appointment for me and told me to go to a certain office.

I showed up to the appointment and they said I couldn't pick one up there and had me fill out a form that I could fill out online. Sigh. Fine. Did that.

Got the picture in the email saying I should get the second social security card. Same thing. Got everything but the social security card.

They don't know where the damn thing is.

So now I have a personal number of the district manager of the USPS plant that I can't go to to see if someone can find it there.

This sucks

Contact the police. You have proof that two versions of your social security card were supposedly put in your mailbox. This could be an identity theft thing. Willing to bet something happens if the police step in.

Medussa posted...

sounds like someone is using a USPS job to steal PII, if not outright identity theft.

Fossil posted...

For as much as people harp on protecting your SSN it blows my mind they would mail something so sensitive. It honestly shouldn't even be an option.

I agree in a sense, but really what else is there?

Also they shouldn't be labeling shit like that on the envelopes to begin with. It's not supposed to be easy for USPS grunt to see "hmm social security envelope with important documents enclosed, I should snag this!"

It's why replacement credit/debit cards come in plain white envelopes with basically no info on them other than a return address that doesn't even say "bank" half the time.

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PatrickMahomes posted...

I agree in a sense, but really what else is there?

Pick up in person the logical way where you can prove your identity.

daynlokki posted...

Pick up in person the logical way where you can prove your identity.

Right, but where? I can't imagine every single USPS branch can provide documents like ones the TC needs

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PatrickMahomes posted...

Right, but where? I can't imagine every single USPS branch can provide documents like ones the TC needs

Department of Licensing would probably work. Or, and this is a long shot, but the social security admin office

PatrickMahomes posted...

Also they shouldn't be labeling shit like that on the envelopes to begin with. It's not supposed to be easy for USPS grunt to see "hmm social security envelope with important documents enclosed, I should snag this!"

i dunno. it doesn't seem too hard to learn to recognize the right packaging. it's not like they come in hand addressed PWEs.

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That's really shitty, and for that to happen TWICE sure does make it look like there's foul play involved.

I'd look into how to freeze your credit with all 3 bureaus, and do that asap.


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I went through some similar issues when I got my passport. Got my book thing, but never got my card. Went round and round repeatedly. Eventually got it, but took for fucking ever. Mine was just due to general incompetence it would seem.

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PatrickMahomes posted...

Right, but where? I can't imagine every single USPS branch can provide documents like ones the TC needs

Like daynlokki said, I don't see any reason why you couldn't pick up at the SSA. Just doing a quick maps check, there's 6 offices within 50 miles of me. I can't imagine it would be difficult to find a location unless you lived in the middle of Montana or Nevada or something.

Mearcstapa posted...

That's really shitty, and for that to happen TWICE sure does make it look like there's foul play involved.

I'd look into how to freeze your credit with all 3 bureaus, and do that asap.

Thanks, just froze my credit on all 3 credit bureaus

Still gonna press USPS to pay for credit monitoring

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Well... I guess I've got to wait until Monday to raise hell. I'm convinced this isn't gonna go anywhere, but I feel like all these years of dealing with AT&T was training for this moment.

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I don't know how they can give all their employees this long competence test to work there and still hire the most incompetent people.


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daynlokki posted...

Contact the police. You have proof that two versions of your social security card were supposedly put in your mailbox. This could be an identity theft thing. Willing to bet something happens if the police step in.

They weren't put in my mailbox. USPS has an informed delivery service where they take a picture of pieces of mail and email you to let you know what mail you should receive that day or within the next couple days.

I have proof that the USPS plant either in Dallas or San Antonio received them.

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CableZL posted...

They weren't put in my mailbox. USPS has an informed delivery service where they take a picture of pieces of mail and email you to let you know what mail you should receive that day or within the next couple days.

I have proof that the USPS plant either in Dallas or San Antonio received them.

Which also could be seen as proof that someone in those plants may be stealing identities. Inform the police and put pressure on USPS otherwise all they will do is circle the wagons.

Oooh, USPS customer service is still open. That's a phone call I can make right now.

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As I said, this isn't really a mystery when you think about the safety concerns. IIRC, TC posted somewhere that he recently moved.

If you're forwarding or even at a new address, the USPS database is probably showing the old residents. You just haven't lived there long enough to be receiving something that sensitive.

So for safety, it's auto returned and then destroyed. This happens with licenses, passports and any other sensitive documents from the government. You're never notified and lots of people have no idea because not many people have that coincide in that way and it's not like that in every single jurisdiction or agency.

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CADE FOSTER posted...

USPS is still led by Dejoy Trumps guy is still at the head

yep they screwed up my forms that i had to send to the SSA too. had to pay 5$ to have it certified so i know they would get there the 2nd time.

lately the usps is hit and miss. my packages have arrived on time.
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archedsoul posted...

As I said, this isn't really a mystery when you think about the safety concerns. IIRC, TC posted somewhere that he recently moved.

If you're forwarding or even at a new address, the USPS database is probably showing the old residents. You just haven't lived there long enough to be receiving something that sensitive.

So for safety, it's auto returned and then destroyed. This happens with licenses, passports and any other sensitive documents from the government. You're never notified and lots of people have no idea because not many people have that coincide in that way and it's not like that in every single jurisdiction or agency.

The mail has the correct address on it, so it's not a matter of mail getting sent to the wrong address. I've received a replacement driver's license recently.

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CableZL posted...

The mail has the correct address on it, so it's not a matter of mail getting sent to the wrong address. I've received a replacement driver's license recently.

Yes, the correct address would still get flagged because you just haven't been there long enough.

Think about it. Any identity thief could have just requested the card to a new address. They don't actually know you requested it.

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archedsoul posted...

Yes, the correct address would still get flagged because you just haven't been there long enough.

Think about it. Any identity thief could have just requested the card to a new address. They don't actually know you requested it.

Again, I've received a replacement driver's license recently at this address, so what you're saying seems to be false.

Actually, I've received a driver's license with a change of address AND a replacement of that one.

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Oh are you forwarding the mail? They might just be returning it to sender because the last name doesn't match with the new address as it's too new.

CommonStar posted...

Oh are you forwarding the mail? They might just be returning it to sender because the last name doesn't match with the new address as it's too new.

No, the mail isn't being forwarded. The mail had the correct address on it.

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Also, I'm not sure how USPS and the Social Security Administration wouldn't know that I actually requested it at this address.

• Attempt 1: Logged into my account online, answered security questions, and filled out the form to get a replacement correctly.
• Attempt 2: Showed up in person at the nearest Social Security Administration office and filled out a paper form there after showing them my ID.

I've also been to the USPS office multiple times because this is their 3rd time losing mail for this address.

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CableZL posted...

Again, I've received a replacement driver's license recently at this address, so what you're saying seems to be false.

I clearly said in my post that it can depend on jurisdiction or agency and licenses are issued by the state, while social security is federal. So not sure what point you're making.

You clearly just moved. It's a simple security thing, especially since SS cards are way more important than your license.

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archedsoul posted...

I clearly said in my post that it can depend on jurisdiction or agency and licenses are issued by the state, while social security is federal. So not sure what point you're making.

You clearly just moved. It's a simple security thing, especially since SS cards are way more important than your license.

The social security administration mailed me my card twice, though. The idea that "they don't know I actually requested it" is plainly false. I'm probably just going to stop responding to this dumb shit.

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CableZL posted...

The social security administration mailed me my card twice, though. The idea that "they don't know I actually requested it" is plainly false. I'm probably just going to stop responding to this dumb shit.

It's automated my dude and identity thieves can easily fake all that. I don't know why you're getting mad at a perfectly reasonable explanation and jumping to "it was probably stolen, I'm gonna tear them a new one"

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archedsoul posted...

It's automated my dude and identity thieves can easily fake all that. I don't know why you're getting mad at a perfectly reasonable explanation and jumping to "it was probably stolen, I'm gonna tear them a new one"

I've. Been. To. The. Social. Security. Administration. Office. In. Person.

I've. been. To. The. USPS. Office. In. Person. Multiple Times.

They know I requested it. Stop.

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yeah they been doing this type of stuff a lot lately

USPS has become legit diarrhea and they dont even do anything about it :D

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CableZL posted...

I've. Been. To. The. Social. Security. Administration. Office. In. Person.

I've. been. To. The. USPS. Office. In. Person. Multiple Times.

They know I requested it. Stop.

That's just not how it works.

Mail is sent. Filter picks it up. Returns it.

I explained a reason why they do it. Because the system doesn't know who could have requested it.

Just because in this instance you met them personally, doesn't mean the fucking system knows that.

You're being really defensive for no reason.

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archedsoul posted...

That's just not how it works.

Mail is sent. Filter picks it up. Returns it.

I explained a reason why they do it. Because the system doesn't know who could have requested it.

Just because in this instance you met them personally, doesn't mean the f***ing system knows that.

You're being really defensive for no reason.

USPS is telling me they aren't returning the mail, dude. You're making shit up.

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CableZL posted...

USPS is telling me they aren't returning the mail, dude. You're making shit up.

I came here to help. Why would I make up something so trivial?

You're acting like a child accusing me of all sorts of shit because I pointed out you literally just moved and there would be security concerns.

Really fucking weird.

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archedsoul posted...

I came here to help. Why would I make up something so trivial?

You're acting like a child accusing me of all sorts of s*** because I pointed out you literally just moved and there would be security concerns.

Really f***ing weird.

USPS has directly told me that what you're saying isn't how the system works. They aren't returning any mail addressed to me, regardless of who it's from. So either post something directly from the USPS web site that supports what you're saying or please exit the topic.

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I'm not sure on the specifics of the Texas penal code sections, but if you involve the police I recommend hiring an attorney before doing so. At this point, it sounds like a civil matter, in which case you can request attorney's fees.

That all seems a bit drastic with what we know now though. Hope it works out for you.
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Cornmuffins posted...

I'm not sure on the specifics of the Texas penal code sections, but if you involve the police I recommend hiring an attorney before doing so. At this point, it sounds like a civil matter, in which case you can request attorney's fees.

That all seems a bit drastic with what we know now though. Hope it works out for you.

Yeah, I'm barking up tree at USPS right now... Not really if this is gonna go anywhere, but I'm trying. I've got 2 numbers to call on Monday, too.

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CableZL posted...

USPS has directly told me that what you're saying isn't how the system works. They aren't returning any mail addressed to me, regardless of who it's from. So either post something directly from the USPS web site that supports what you're saying or please exit the topic.

USPS hasn't told you jack shit because they're all low level employees and you just said you haven't spoken to any higher ups.

Speak to them on Monday before you start celebrating. Reading back your replies in this thread, I have no idea why you had that weird ass meltdown or why you're so defensive. If someone gave me advice, I'd be like "alright, I'll check that angle, thanks", instead of throwing a fit.

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archedsoul posted...

USPS hasn't told you jack s*** because they're all low level employees and you just said you haven't spoken to any higher ups.

Speak to them on Monday before you start celebrating. Reading back your replies in this thread, I have no idea why you had that weird ass meltdown or why you're so defensive. If someone gave me advice, I'd be like "alright, I'll check that angle, thanks", instead of throwing a fit.

I'm speaking to a manager at USPS customer service right now. What you're saying only applies if it's being forwarded from an old address. This mail is being sent to a current address.

Kindly exit the topic.

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If it WAS something that was being rejected due to forwarding not being allowed, it would have a sticker on it that says so. There was no sticker on the mail.

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They were operating really well up until Louis De Joy became the Postmaster General (I think that's his title). Like best I've seen in years.

Everything went to shit after that.

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