Current Events > The customer is always right

Topic List	Page List: 1
Scorsese2002 01/04/21 12:36:23 PM #1:	Do you agree? Yes No Do you agree? - Results (75 votes) Yes 9.33% (7 votes) 7 No 90.67% (68 votes) 68 No --- https://www.twitch.tv/dtake86 <cite>Scorsese2002 posted [p:949092056] in The custom... [t:79218032]...</cite> <quote> Do you agree? Yes No Vote View Results Do you agree? - Results (75 votes) Yes 9.33% (7 votes) 7 No 90.67% (68 votes) 68 Show Voting Form No</quote> ... Copied to Clipboard!
Socrawheeze 01/04/21 12:37:17 PM #2:	The customer can eat shit and fuck off. <cite>Socrawheeze posted [p:949092092] in The custom... [t:79218032]...</cite> <quote>The customer can eat shit and fuck off. </quote> ... Copied to Clipboard!
pojr 01/04/21 12:37:38 PM #3:	"the customer is always right" is false however I do believe in "the customer always wins" --- pojr I summon it. You spell it. <cite>pojr posted [p:949092105] in The custom... [t:79218032]...</cite> <quote>"the customer is always right" is false however I do believe in "the customer always wins"</quote> ... Copied to Clipboard!
VipaGTS 01/04/21 12:38:50 PM #4:	What that means is sell what your customer wants and provide what they are looking for...it does not mean what these "let me speak to your manager!" types think it means. --- "I devour urine just like my Portland Trailblazers, with piss poor defense." <cite>VipaGTS posted [p:949092145] in The custom... [t:79218032]...</cite> <quote>What that means is sell what your customer wants and provide what they are looking for...it does not mean what these "let me speak to your manager!" types think it means. </quote> ... Copied to Clipboard!
HighOnSolar 01/04/21 12:39:03 PM #5:	It doesnt matter if the customer is wrong or right. If you work in a customer-facing job, you take all fault, hold your tongue and lay no blame. pojr posted... "the customer always wins" yup --- Surf <cite>HighOnSolar posted [p:949092157] in The custom... [t:79218032]...</cite> <quote>It doesnt matter if the customer is wrong or right. If you work in a customer-facing job, you take all fault, hold your tongue and lay no blame. pojr posted... </cite> <quote>"the customer always wins"</quote> yup </quote> ... Copied to Clipboard!
hockeybub89 01/04/21 12:39:17 PM #6:	The customer is almost never right. Clearly their parents were failures. --- http://card.psnprofiles.com/1/NIR_Hockey.png http://www.last.fm/user/hockeybub89/ <cite>hockeybub89 posted [p:949092164] in The custom... [t:79218032]...</cite> <quote>The customer is almost never right. Clearly their parents were failures. </quote> ... Copied to Clipboard!
Medussa 01/04/21 12:40:11 PM #7:	literally marketing bullshit by people who almost never interact with the public anyway. --- Boom! That's right, this is all happening! You cannot change the channel now! In recognition of your overwhelming victory, let's call it a draw. <cite>Medussa posted [p:949092194] in The custom... [t:79218032]...</cite> <quote>literally marketing bullshit by people who almost never interact with the public anyway. </quote> ... Copied to Clipboard!
FrankJaegr 01/04/21 12:42:09 PM #8:	I think the customer is always right personally, conflict resolution skills bring you much farther than letting someone make you feel some type of way <cite>FrankJaegr posted [p:949092258] in The custom... [t:79218032]...</cite> <quote>I think the customer is always right personally, conflict resolution skills bring you much farther than letting someone make you feel some type of way </quote> ... Copied to Clipboard!
Socrawheeze 01/04/21 12:42:40 PM #9:	HighOnSolar posted... It doesnt matter if the customer is wrong or right. If you work in a customer-facing job, you take all fault, hold your tongue and lay no blame. That's why you gotta get to be manager. Then the customer can suck it <cite>Socrawheeze posted [p:949092279] in The custom... [t:79218032]...</cite> <quote>HighOnSolar posted... </cite> <quote>It doesnt matter if the customer is wrong or right. If you work in a customer-facing job, you take all fault, hold your tongue and lay no blame.</quote>That's why you gotta get to be manager. Then the customer can suck it </quote> ... Copied to Clipboard!
SauI_Goodman 01/04/21 12:43:00 PM #10:	Nope. And i used to call them out all the time. Thankfully i dont work with people anymore. You cant tall to me like that im a customer Bullshit bitch. Go try that scam artist shit somewhere else cause it aint happening here. --- If you can see this message it's a wonder why it hasn't been modded yet by the snowflakes. <cite>SauI_Goodman posted [p:949092292] in The custom... [t:79218032]...</cite> <quote>Nope. And i used to call them out all the time. Thankfully i dont work with people anymore. You cant tall to me like that im a customer Bullshit bitch. Go try that scam artist shit somewhere else cause it aint happening here. </quote> ... Copied to Clipboard!
IShall_Run_Amok 01/04/21 12:44:00 PM #11:	What it actually means is "you have to simp for employees and your boss at the same time". --- sent from microsoft waffle iron. help let me out <cite>IShall_Run_Amok posted [p:949092338] in The custom... [t:79218032]...</cite> <quote>What it actually means is "you have to simp for employees and your boss at the same time". </quote> ... Copied to Clipboard!
KLouD_KoNNeCteD 01/04/21 12:44:55 PM #12:	The customer can suck my balls. <cite>KLouD_KoNNeCteD posted [p:949092368] in The custom... [t:79218032]...</cite> <quote>The customer can suck my balls. </quote> ... Copied to Clipboard!
CableZL 01/04/21 12:45:02 PM #13:	HighOnSolar posted... It doesnt matter if the customer is wrong or right. If you work in a customer-facing job, you take all fault, hold your tongue and lay no blame. Fortunately, this isn't how it works in IT support. --- https://i.imgtc.com/d9Fc4Qq.gif https://i.imgtc.com/BKHTxYq.gif https://i.imgtc.com/vYYIuDx.jpg <cite>CableZL posted [p:949092372] in The custom... [t:79218032]...</cite> <quote>HighOnSolar posted... </cite> <quote>It doesnt matter if the customer is wrong or right. If you work in a customer-facing job, you take all fault, hold your tongue and lay no blame.</quote>Fortunately, this isn't how it works in IT support. </quote> ... Copied to Clipboard!
SauI_Goodman 01/04/21 12:45:12 PM #14:	HighOnSolar posted... It doesnt matter if the customer is wrong or right. If you work in a customer-facing job, you take all fault, hold your tongue and lay no blame. yup No you dont. Fuck that. --- If you can see this message it's a wonder why it hasn't been modded yet by the snowflakes. <cite>SauI_Goodman posted [p:949092376] in The custom... [t:79218032]...</cite> <quote>HighOnSolar posted... </cite> <quote>It doesnt matter if the customer is wrong or right. If you work in a customer-facing job, you take all fault, hold your tongue and lay no blame. yup</quote> No you dont. Fuck that. </quote> ... Copied to Clipboard!
rexcrk 01/04/21 12:46:56 PM #15:	The world would be a better place if we could get every single company and corporation to stop letting customers win when theyre genuinely wrong. --- These pretzels are making me thirsty! <cite>rexcrk posted [p:949092434] in The custom... [t:79218032]...</cite> <quote>The world would be a better place if we could get every single company and corporation to stop letting customers win when theyre genuinely wrong. </quote> ... Copied to Clipboard!
VipaGTS 01/04/21 12:47:15 PM #16:	My last retail job i had a customer try to return a pair of shoes. They had clearly been warn, soles were all dirty. I said no. He said "why not, your policy says you take anything back"...I informed him that wasn't our policy. He proceeded to try and explain our policy (incorrectly) to me...I finally got fed up and said "Look, i can't put these back on the floor, no one will buy them in this condition" to which he said "why not? just wipe them clean they'll be fine".. ...No, the customer is not always right and employees shouldn't be forced to put up with people like that. Stores have a policy, the employee is hired to enforce them. you can't then turn around and get upset at the employee for enforcing it in certain circumstances. --- "I devour urine just like my Portland Trailblazers, with piss poor defense." <cite>VipaGTS posted [p:949092445] in The custom... [t:79218032]...</cite> <quote>My last retail job i had a customer try to return a pair of shoes. They had clearly been warn, soles were all dirty. I said no. He said "why not, your policy says you take anything back"...I informed him that wasn't our policy. He proceeded to try and explain our policy (incorrectly) to me...I finally got fed up and said "Look, i can't put these back on the floor, no one will buy them in this condition" to which he said "why not? just wipe them clean they'll be fine".. ...No, the customer is not always right and employees shouldn't be forced to put up with people like that. Stores have a policy, the employee is hired to enforce them. you can't then turn around and get upset at the employee for enforcing it in certain circumstances. </quote> ... Copied to Clipboard!
Jiek_Fafn 01/04/21 12:48:05 PM #17:	I've only had one job where this was actually true. All of the clients were architects that were huge nerds and terrified of speaking to people. Every single one I spoke to was smart and nice. It was like a dream situation for CS. --- PSN: Jiek <cite>Jiek_Fafn posted [p:949092473] in The custom... [t:79218032]...</cite> <quote>I've only had one job where this was actually true. All of the clients were architects that were huge nerds and terrified of speaking to people. Every single one I spoke to was smart and nice. It was like a dream situation for CS. </quote> ... Copied to Clipboard!
Were_Wyrm 01/04/21 12:48:41 PM #18:	Especially when they're wrong --- I was a God, Valeria. I found it...beneath me. - Dr. Doom https://imgur.com/FKDXbHs <cite>Were_Wyrm posted [p:949092494] in The custom... [t:79218032]...</cite> <quote>Especially when they're wrong </quote> ... Copied to Clipboard!
HighOnSolar 01/04/21 12:50:54 PM #19:	CableZL posted... Fortunately, this isn't how it works in IT support. maybe at the level youre at. Good luck telling a customer to fuck off at entry level. --- Surf <cite>HighOnSolar posted [p:949092586] in The custom... [t:79218032]...</cite> <quote>CableZL posted... </cite> <quote>Fortunately, this isn't how it works in IT support.</quote> maybe at the level youre at. Good luck telling a customer to fuck off at entry level. </quote> ... Copied to Clipboard!
SauI_Goodman 01/04/21 12:51:57 PM #20:	Most customers are decent. But i loved treating the jackasses like jackasses. --- If you can see this message it's a wonder why it hasn't been modded yet by the snowflakes. <cite>SauI_Goodman posted [p:949092623] in The custom... [t:79218032]...</cite> <quote>Most customers are decent. But i loved treating the jackasses like jackasses. </quote> ... Copied to Clipboard!
nothanks1 01/04/21 12:52:07 PM #21:	HighOnSolar posted... maybe at the level youre at. Good luck telling a customer to fuck off at entry level. The trick is to skip that by lying about your experience --- for the alcohlics https://www.aa.org/ <cite>nothanks1 posted [p:949092627] in The custom... [t:79218032]...</cite> <quote>HighOnSolar posted...</cite> <quote> maybe at the level youre at. Good luck telling a customer to fuck off at entry level. </quote> The trick is to skip that by lying about your experience</quote> ... Copied to Clipboard!
hockeybub89 01/04/21 12:56:43 PM #22:	Stores just shouldn't even have policies if they're going to debase themselves and insult their employees for every dumbass with $10. Fuck it, no rules --- http://card.psnprofiles.com/1/NIR_Hockey.png http://www.last.fm/user/hockeybub89/ <cite>hockeybub89 posted [p:949092801] in The custom... [t:79218032]...</cite> <quote>Stores just shouldn't even have policies if they're going to debase themselves and insult their employees for every dumbass with $10. Fuck it, no rules </quote> ... Copied to Clipboard!
CableZL 01/04/21 1:02:07 PM #23:	HighOnSolar posted... maybe at the level youre at. Good luck telling a customer to f* off at entry level. Nah, I had to do that when I was doing tech support, too. ISP Support: Lots of customers call in with problems not related to their internet service or ISP-provided email. A lady called in because she couldn't log into her Yahoo email. Despite all of her ranting and raving, there was nothing I could do about that and referred her to Yahoo's support. Lots of customers called in because their computers are slow. Nothing I could do about it, referred them to their manufacturer. A business customer called in because they didn't know their static IP had changed months prior to the call. After 30 minutes of them complaining about the old static IP not working, they finally agreed to just try the current one and it worked the way they wanted. This meant someone on their end had already set up their stuff with their new static IP a long time before the call and they just weren't aware. Lots of customers blame their ISPs when they get viruses. Nothing you can do about it, not the ISP's fault. Doesn't matter how much they rant and rave. A lady called in because she couldn't get on the internet. Turns out she uninstalled her ethernet drivers. Nothing I could do about that, had to refer her to her computer's manufacturer for further support. A guy called in because he couldn't connect to his NASCAR PC game. His internet was working. Nothing I could do about it. A guy called in because he couldn't send email. He swore up and down it was a problem on the ISP's end. We weren't getting a bunch of calls from people not being able to send email. I set up Outlook on my computer in a couple minutes and I could send email just fine. This suggests the problem is on the user's end. He said he was an MCSE and was using that as if he was right and I was wrong. I explained repeatedly that if I can send email using the ISP's servers, then the ISP's servers are working. After 45 minutes of arguing, he finally let me remotely connect to his computer. It turns out that he went into the modem and set the firewall to "high" instead of "low," which blocks port TCP25. He initially demand I explain how that got changed, but he ended up admitting to changing it. I have countless stories. --- https://i.imgtc.com/d9Fc4Qq.gif https://i.imgtc.com/BKHTxYq.gif https://i.imgtc.com/vYYIuDx.jpg <cite>CableZL posted [p:949092989] in The custom... [t:79218032]...</cite> <quote>HighOnSolar posted... </cite> <quote>maybe at the level youre at. Good luck telling a customer to f* off at entry level.</quote> Nah, I had to do that when I was doing tech support, too. ISP Support: Lots of customers call in with problems not related to their internet service or ISP-provided email. A lady called in because she couldn't log into her Yahoo email. Despite all of her ranting and raving, there was nothing I could do about that and referred her to Yahoo's support.Lots of customers called in because their computers are slow. Nothing I could do about it, referred them to their manufacturer.A business customer called in because they didn't know their static IP had changed months prior to the call. After 30 minutes of them complaining about the old static IP not working, they finally agreed to just try the current one and it worked the way they wanted. This meant someone on their end had already set up their stuff with their new static IP a long time before the call and they just weren't aware. Lots of customers blame their ISPs when they get viruses. Nothing you can do about it, not the ISP's fault. Doesn't matter how much they rant and rave.A lady called in because she couldn't get on the internet. Turns out she uninstalled her ethernet drivers. Nothing I could do about that, had to refer her to her computer's manufacturer for further support.A guy called in because he couldn't connect to his NASCAR PC game. His internet was working. Nothing I could do about it.A guy called in because he couldn't send email. He swore up and down it was a problem on the ISP's end. We weren't getting a bunch of calls from people not being able to send email. I set up Outlook on my computer in a couple minutes and I could send email just fine. This suggests the problem is on the user's end. He said he was an MCSE and was using that as if he was right and I was wrong. I explained repeatedly that if I can send email using the ISP's servers, then the ISP's servers are working. After 45 minutes of arguing, he finally let me remotely connect to his computer. It turns out that he went into the modem and set the firewall to "high" instead of "low," which blocks port TCP25. He initially demand I explain how that got changed, but he ended up admitting to changing it. I have countless stories. </quote> ... Copied to Clipboard!
HighOnSolar 01/04/21 1:05:50 PM #24:	Those are all stories about how people called in for issues that werent related to whatever service you provide. Its cool you have countless stories bro, but I worked in a Comcast call center for a year at entry level and have personal experience, too. If the issue is concerning your company, you cant just say Sorry I cant help you and hang up or tell them off. --- Surf <cite>HighOnSolar posted [p:949093122] in The custom... [t:79218032]...</cite> <quote>Those are all stories about how people called in for issues that werent related to whatever service you provide. Its cool you have countless stories bro, but I worked in a Comcast call center for a year at entry level and have personal experience, too. If the issue is concerning your company, you cant just say Sorry I cant help you and hang up or tell them off. </quote> ... Copied to Clipboard!
CableZL 01/04/21 1:09:13 PM #25:	HighOnSolar posted... Those are all stories about how people called in for issues that werent related to whatever service you provide. Its cool you have countless stories bro, but I worked in a Comcast call center for a year at entry level and have personal experience, too. If the issue is concerning your company, you cant just say Sorry I cant help you and hang up or tell them off. I literally gave a couple examples of issues that were related to services the ISP provided. 1) The one about the business customer calling about their static IP (they were wrong) and 2) The guy calling about not being able to send email (he was wrong). Telling a customer that they're wrong (or not always right) doesn't mean you're refusing to help them, simply hanging up, or telling them off. --- https://i.imgtc.com/d9Fc4Qq.gif https://i.imgtc.com/BKHTxYq.gif https://i.imgtc.com/vYYIuDx.jpg <cite>CableZL posted [p:949093231] in The custom... [t:79218032]...</cite> <quote>HighOnSolar posted... </cite> <quote>Those are all stories about how people called in for issues that werent related to whatever service you provide. Its cool you have countless stories bro, but I worked in a Comcast call center for a year at entry level and have personal experience, too. If the issue is concerning your company, you cant just say Sorry I cant help you and hang up or tell them off.</quote> I literally gave a couple examples of issues that were related to services the ISP provided. 1) The one about the business customer calling about their static IP (they were wrong) and 2) The guy calling about not being able to send email (he was wrong). Telling a customer that they're wrong (or not always right) doesn't mean you're refusing to help them, simply hanging up, or telling them off. </quote> ... Copied to Clipboard!
nothanks1 01/04/21 1:09:28 PM #26:	Depends When I covered level 1 for a few days a year I hung up on one c level he started screaming at me that I better fix his password and I explained that the call is recorded and I'll be hanging up unless he speaks to me civilly. so I hung up Got called into the office and got told I did the right thing and I was only being notified because they felt they had to keep me updated because he made an official complaint but because he was abusive and the call proved it, he was told to fuck off by another c level --- for the alcohlics https://www.aa.org/ <cite>nothanks1 posted [p:949093240] in The custom... [t:79218032]...</cite> <quote>Depends When I covered level 1 for a few days a year I hung up on one c level he started screaming at me that I better fix his password and I explained that the call is recorded and I'll be hanging up unless he speaks to me civilly. so I hung up Got called into the office and got told I did the right thing and I was only being notified because they felt they had to keep me updated because he made an official complaint but because he was abusive and the call proved it, he was told to fuck off by another c level</quote> ... Copied to Clipboard!
MrDrMan 01/04/21 1:09:55 PM #27:	Fuck no. Customers are often wrong and/or blatantly lying to get free shit. --- Pimpin aint easy Chiefs/Royals/Lakers 2015/2016 champs baby <cite>MrDrMan posted [p:949093256] in The custom... [t:79218032]...</cite> <quote>Fuck no. Customers are often wrong and/or blatantly lying to get free shit. </quote> ... Copied to Clipboard!
DepreceV2 01/04/21 1:10:28 PM #28:	Medussa posted... literally marketing bullshit by people who almost never interact with the public anyway. --- I will admit I'm wrong if you prove me wrong. It's how it always should be <cite>DepreceV2 posted [p:949093274] in The custom... [t:79218032]...</cite> <quote>Medussa posted... </cite> <quote>literally marketing bullshit by people who almost never interact with the public anyway.</quote> </quote> ... Copied to Clipboard!
HighOnSolar 01/04/21 1:11:49 PM #29:	CableZL posted... I literally gave a couple examples of issues that were related to services the ISP provided. 1) The one about the business customer calling about their static IP (they were wrong) and 2) The guy calling about not being able to send email (he was wrong). Telling a customer they're wrong (or not always right) doesn't mean you're refusing to help them, simply hanging up, or telling them off. I dont think the topic is literally about customers being factually wrong but maybe Im wrong dont know why youre so adamant that employees dont have to take customers shit often, but whatever you say. --- Surf <cite>HighOnSolar posted [p:949093326] in The custom... [t:79218032]...</cite> <quote>CableZL posted... </cite> <quote>I literally gave a couple examples of issues that were related to services the ISP provided. 1) The one about the business customer calling about their static IP (they were wrong) and 2) The guy calling about not being able to send email (he was wrong). Telling a customer they're wrong (or not always right) doesn't mean you're refusing to help them, simply hanging up, or telling them off.</quote> I dont think the topic is literally about customers being factually wrong but maybe Im wrong dont know why youre so adamant that employees dont have to take customers shit often, but whatever you say. </quote> ... Copied to Clipboard!
FabIe 01/04/21 1:12:33 PM #30:	The customer is rarely right. --- The stories and information posted here are artistic works of fiction and falsehood. Only a fool would take anything posted here as fact. <cite>FabIe posted [p:949093354] in The custom... [t:79218032]...</cite> <quote>The customer is rarely right. </quote> ... Copied to Clipboard!
CableZL 01/04/21 1:13:17 PM #31:	HighOnSolar posted... I dont think the topic is literally about customers being factually wrong but maybe Im wrong dont know why youre so adamant that employees dont have to take customers s* often, but whatever you say. You literally said this: HighOnSolar posted... It doesnt matter if the customer is wrong or right. If you work in a customer-facing job, you take all fault, hold your tongue and lay no blame. I responded to that by saying that's not how it works in IT support... Because that's not how it works in IT support. You can explain to someone that they're responsible for the problem they're experiencing in a tactful way and still do your job. --- https://i.imgtc.com/d9Fc4Qq.gif https://i.imgtc.com/BKHTxYq.gif https://i.imgtc.com/vYYIuDx.jpg <cite>CableZL posted [p:949093379] in The custom... [t:79218032]...</cite> <quote>HighOnSolar posted... </cite> <quote>I dont think the topic is literally about customers being factually wrong but maybe Im wrong dont know why youre so adamant that employees dont have to take customers s* often, but whatever you say.</quote> You literally said this: HighOnSolar posted... </cite> <quote>It doesnt matter if the customer is wrong or right. If you work in a customer-facing job, you take all fault, hold your tongue and lay no blame.</quote> I responded to that by saying that's not how it works in IT support... Because that's not how it works in IT support. You can explain to someone that they're responsible for the problem they're experiencing in a tactful way and still do your job. </quote> ... Copied to Clipboard!
HighOnSolar 01/04/21 1:15:27 PM #32:	You sure are right. --- Surf <cite>HighOnSolar posted [p:949093438] in The custom... [t:79218032]...</cite> <quote> You sure are right. </quote> ... Copied to Clipboard!
SamsungGearS2 01/04/21 1:19:47 PM #33:	Never --- Devices: iPhone 12, HP Envy x360, Dell Inspiron 545S, Kindle Fire HD 10, 2018 Toyota Corolla LE, 2017 Ford Focus ST https://www.youtube.com/watch?v=N9y1is8lL6E <cite>SamsungGearS2 posted [p:949093557] in The custom... [t:79218032]...</cite> <quote>Never </quote> ... Copied to Clipboard!
pkmnlord 01/04/21 1:21:53 PM #34:	VipaGTS posted... What that means is sell what your customer wants and provide what they are looking for...it does not mean what these "let me speak to your manager!" types think it means. This, the original meaning pertained to quality of life improvements to the business, not "this was misplaced under a different price tag therefore I should get it for that price"-types that exist today. But nobody's going to care enough to explain that or uphold it nowadays, just get customers out with something resembling a smile (likely the shit-eating grin they have from screwing us over) and move on with the day, we can recoup. --- https://imgur.com/MP7ZznH <cite>pkmnlord posted [p:949093622] in The custom... [t:79218032]...</cite> <quote>VipaGTS posted... </cite> <quote>What that means is sell what your customer wants and provide what they are looking for...it does not mean what these "let me speak to your manager!" types think it means.</quote>This, the original meaning pertained to quality of life improvements to the business, not "this was misplaced under a different price tag therefore I should get it for that price"-types that exist today. But nobody's going to care enough to explain that or uphold it nowadays, just get customers out with something resembling a smile (likely the shit-eating grin they have from screwing us over) and move on with the day, we can recoup. </quote> ... Copied to Clipboard!
Topic List	Page List: 1

Current Events > The customer is always right (+) Yeah! (+)

Current Events > The customer is always right