Current Events > Requested a replacement for a lost package, but it just shown up. What to do?

(+) Yeah! (+)

I contacted the company for for two warranty replacement parts for my product 2 weeks ago. Part #1 shipped via UPS Ground, and I got it in 4 days. Part #2 was shipped via UPS Smartpost, which goes from UPS to USPS to me.

According to the UPS tracking, UPS gave USPS my item on 11/12/20, and as of 11/18 morning, USPS tracking still says awaiting shipment. So I called UPS, and they say they delivered to USPS 11/12 and there's nothing to do on their end and told me to contact the shipper. I called USPS, and they say they didn't receive it from UPS, and to contact the shipper if the item is lost. I called the company, and after being on hold for 50 minutes, the lady requested a replacement shipment for the part. All is good right? Well, the original package just shown up in my mail room when I went to get my mail. Literally 2 hours after I call for a replacement shipment, USPS tracking updated to package received from UPS, and it got delivered today.

Now my question is, what should I do. Do I call and spend another 50 minutes on hold to tell them I got the original package, or do I not say anything and let the company deal with it themselves? I received an email from the company saying it's been delivered, so they know.

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If it's under 24 hours, they might be able to avoid shipping

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Do you want an extra part?

ButteryMales posted...

Do you want an extra part?

Its pretty important to the unit, and it will have wear and tear just from using it. It will be nice to have spare.

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Just say it never showed up...its a dog eat dog world out there.

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I hate waiting for package that is shipped via Smartpost