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Dustin1280 10/16/20 4:20:23 PM #1: |
So my company controls the nameservers and DNS entries of hundreds of websites (that we host), and the customer decided they wanted to take back control of their DNS entries.
This did this without any warning to us whatsoever. Now today all of the sudden they are asking us to FIX THEIR website because it broke. They took back control of their DNS, failed to properly prepare the DNS records on their end and are now pissed at us because their website isn't working... I responded to them with their websites IP information, and now they want me to hold their hands and guide them through setting up the proper dns records with THEIR domain registrar. Well fuckers! the website wouldn't have stopped working if you didn't do something that you CLEARLY had no idea whatsoever how to do. /blogfaqs --- RIP: Canuklehead, Karma: 1369 // RIP: Gen_Lee_Enfield, Karma: 1731 // RIP: Orlando of the Axe, Karma: 1642 // RIP nayr626 Karma: 4395 --They delivered! ... Copied to Clipboard!
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HighOnSolar 10/16/20 4:21:56 PM #2: |
damn bro I have no idea what you just said but I wanted to be here to offer support and company anyways
--- Surf ... Copied to Clipboard!
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Smashingpmkns 10/16/20 4:22:36 PM #3: |
... Copied to Clipboard!
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Dustin1280 10/16/20 4:32:22 PM #4: |
Basically when you try to browse a website like www.google.com the DNS entries tell the computer trying to access that website, what IP address to go to to bring the website up. Every website domain in existence has a IP address masked behind the domain and the IP address is actually what the browser is pulling information from.
Nameservers are effectively a control system for dns records, so if a customer points their DNS nameservers to our company, we can manage their DNS for them to make sure everything runs well. Well this particular customer decided they wanted to manage their own dns entries, so they pulled the nameservers away from us and are now pissed at us because they have no idea what they just did and it broke the website. They still want to control their own dns records, but they want us to guide them through the process and basically educate them on how to do what they are trying to do. I'm not doing it, give back control of your DNS to us and let us fix it, or take the information I gave you and figure it out. --- RIP: Canuklehead, Karma: 1369 // RIP: Gen_Lee_Enfield, Karma: 1731 // RIP: Orlando of the Axe, Karma: 1642 // RIP nayr626 Karma: 4395 --They delivered! ... Copied to Clipboard!
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nothanks1 10/16/20 4:33:32 PM #5: |
"as this is an emergency, we can give you a consultant to handle the work required. Billed at $300 per hour"
... Copied to Clipboard!
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