Current Events > Just deleted the new CEO's 2k phone contacts on accident

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Holy_Pumpkin 09/17/19 10:18:47 AM #1:	Pray for me CEmen and CEsters. She had an old work exchange account on her work new iphone phone that she wanted me to remove. In my attempts to do so I deleted all her contacts which were associated with that exchange account >________> trying to figure out how to back it all up. she said she did the back up yesterday from her old phone to the new one but fucked something up on the old phone and now the old phone misses the 2k contacts. i don't use icloud so i'm not savvy on all this lol ooooopsiiiieeees --- "romance or action does not matter, hurting your friends will make you sadder..." <cite>Holy_Pumpkin posted [p:927559169] in Just delet... [t:78020661]...</cite> <quote>Pray for me CEmen and CEsters. She had an old work exchange account on her work new iphone phone that she wanted me to remove. In my attempts to do so I deleted all her contacts which were associated with that exchange account >________> trying to figure out how to back it all up. she said she did the back up yesterday from her old phone to the new one but fucked something up on the old phone and now the old phone misses the 2k contacts. i don't use icloud so i'm not savvy on all this lol ooooopsiiiieeees</quote> ... Copied to Clipboard!
treewojima 09/17/19 10:30:12 AM #3:	Can't you pull them off the Exchange server? <cite>treewojima posted [p:927559549] in Just delet... [t:78020661]...</cite> <quote>Can't you pull them off the Exchange server?</quote> ... Copied to Clipboard!
Holy_Pumpkin 09/17/19 10:38:50 AM #4:	She came from a previous company, so I suppose with help from the other companies IT it could be done? She currently can no longer connect to that exchange server or something. I honestly don't know how that all works, I don't really handle or work with the email system at all other than ensuring end users have the app installed. All she wanted to do was back up her contacts from her old phone to the new one but it also backed up the exchange account profile which doesn't have a delete button for some reason. I guess the contacts are tied to the exchange account and when I deactivate (but not deleted) the exchange account it deleted the contacts and I just absentmindedly hit ok. The fact that her old phone is also missing the 2k contacts is what's spooking me and I hope icloud backups have more than one... --- "romance or action does not matter, hurting your friends will make you sadder..." <cite>Holy_Pumpkin posted [p:927559862] in Just delet... [t:78020661]...</cite> <quote>She came from a previous company, so I suppose with help from the other companies IT it could be done? She currently can no longer connect to that exchange server or something. I honestly don't know how that all works, I don't really handle or work with the email system at all other than ensuring end users have the app installed. All she wanted to do was back up her contacts from her old phone to the new one but it also backed up the exchange account profile which doesn't have a delete button for some reason. I guess the contacts are tied to the exchange account and when I deactivate (but not deleted) the exchange account it deleted the contacts and I just absentmindedly hit ok. The fact that her old phone is also missing the 2k contacts is what's spooking me and I hope icloud backups have more than one...</quote> ... Copied to Clipboard!
Error1355 09/17/19 10:57:46 AM #5:	yikes --- Welcome home, shed your skin and expose your bones. Take my hand, follow us into the black so far that we can't get back. <cite>Error1355 posted [p:927560536] in Just delet... [t:78020661]...</cite> <quote>yikes</quote> ... Copied to Clipboard!
StucklnMyPants 09/17/19 11:00:39 AM #6:	Time to start updating the ol resume. --- Power concedes nothing without a demand. <cite>StucklnMyPants posted [p:927560630] in Just delet... [t:78020661]...</cite> <quote>Time to start updating the ol resume. </quote> ... Copied to Clipboard!
pogo_rabid 09/17/19 11:02:15 AM #7:	That's..really bad...that's something that can get you axed. Blame it on something else if you can't recover. Blame it on her phone, blame it on her last company remotely wiping her info or something. --- Ryzen 3800x @ 4.3, 32 gig @ 4000, 1070ti, 970pro, Asus Strix x570-E <cite>pogo_rabid posted [p:927560705] in Just delet... [t:78020661]...</cite> <quote>That's..really bad...that's something that can get you axed. Blame it on something else if you can't recover. Blame it on her phone, blame it on her last company remotely wiping her info or something.</quote> ... Copied to Clipboard!
burns112233 09/17/19 11:02:46 AM #8:	I would call the company that she has a plan with and say excuse me I just shit my pants can you help me out? <cite>burns112233 posted [p:927560717] in Just delet... [t:78020661]...</cite> <quote>I would call the company that she has a plan with and say excuse me I just shit my pants can you help me out? </quote> ... Copied to Clipboard!
aki_sora 09/17/19 11:06:33 AM #9:	Rip --- this is GameFAQs and stating an opinion is a declaration of WAR! <cite>aki_sora posted [p:927560865] in Just delet... [t:78020661]...</cite> <quote>Rip</quote> ... Copied to Clipboard!
treewojima 09/17/19 11:09:18 AM #10:	StucklnMyPants posted... Time to start updating the ol resume. <cite>treewojima posted [p:927560971] in Just delet... [t:78020661]...</cite> <quote><cite>StucklnMyPants posted...</cite> <quote>Time to start updating the ol resume. </quote></quote> ... Copied to Clipboard!
Funkydog 09/17/19 11:14:10 AM #11:	Good luck with the interviews for the new job! --- https://imgur.com/BGbZK <cite>Funkydog posted [p:927561171] in Just delet... [t:78020661]...</cite> <quote>Good luck with the interviews for the new job!</quote> ... Copied to Clipboard!
J03can 09/17/19 11:15:09 AM #12:	Pretend you don't know what happened --- Jerry, it's Frank Costanza!!! Mr Steinbrenner's here George is dead - call me back!!!! <cite>J03can posted [p:927561218] in Just delet... [t:78020661]...</cite> <quote>Pretend you don't know what happened </quote> ... Copied to Clipboard!
Pukelid 09/17/19 11:15:39 AM #13:	by accident --- Hairistotle <cite>Pukelid posted [p:927561233] in Just delet... [t:78020661]...</cite> <quote>by accident</quote> ... Copied to Clipboard!
BlazinBlue88 09/17/19 11:17:40 AM #14:	Holy_Pumpkin posted... She came from a previous company, so I suppose with help from the other companies IT it could be done? She currently can no longer connect to that exchange server or something. I honestly don't know how that all works, I don't really handle or work with the email system at all other than ensuring end users have the app installed. All she wanted to do was back up her contacts from her old phone to the new one but it also backed up the exchange account profile which doesn't have a delete button for some reason. I guess the contacts are tied to the exchange account and when I deactivate (but not deleted) the exchange account it deleted the contacts and I just absentmindedly hit ok. The fact that her old phone is also missing the 2k contacts is what's spooking me and I hope icloud backups have more than one... Yup that's exactly what happened. The phone has a local copy of the Exchange account and contacts so it can handle a disconnect from the Exchange server. When you remove the Exchange server profile from her phone, it removes everything related to that profile. It's a very easy thing to trip over and I can assure you that many IT people had to learn this lesson the hard way. She'll need to contact her old company and hope that they haven't deleted her old mailbox yet. If they still have it, they can export her contacts to a text file or something and email it to her. --- https://imgur.com/R15aJJ3 https://imgur.com/NJqp6LS <cite>BlazinBlue88 posted [p:927561321] in Just delet... [t:78020661]...</cite> <quote>Holy_Pumpkin posted...</cite> <quote>She came from a previous company, so I suppose with help from the other companies IT it could be done? She currently can no longer connect to that exchange server or something. I honestly don't know how that all works, I don't really handle or work with the email system at all other than ensuring end users have the app installed. All she wanted to do was back up her contacts from her old phone to the new one but it also backed up the exchange account profile which doesn't have a delete button for some reason. I guess the contacts are tied to the exchange account and when I deactivate (but not deleted) the exchange account it deleted the contacts and I just absentmindedly hit ok. The fact that her old phone is also missing the 2k contacts is what's spooking me and I hope icloud backups have more than one...</quote> Yup that's exactly what happened. The phone has a local copy of the Exchange account and contacts so it can handle a disconnect from the Exchange server. When you remove the Exchange server profile from her phone, it removes everything related to that profile. It's a very easy thing to trip over and I can assure you that many IT people had to learn this lesson the hard way. She'll need to contact her old company and hope that they haven't deleted her old mailbox yet. If they still have it, they can export her contacts to a text file or something and email it to her.</quote> ... Copied to Clipboard!
XxKrebsxX 09/17/19 11:21:51 AM #15:	Youre fucked. And thats not generic GFAQs shit posting. You seriously shit the bed here... <cite>XxKrebsxX posted [p:927561469] in Just delet... [t:78020661]...</cite> <quote>Youre fucked. And thats not generic GFAQs shit posting. You seriously shit the bed here...</quote> ... Copied to Clipboard!
Sada_Pop 09/17/19 11:23:32 AM #16:	You guys are the worst --- People would have you believe that the accusation of racism is more offensive than ACTUAL racism. <cite>Sada_Pop posted [p:927561543] in Just delet... [t:78020661]...</cite> <quote>You guys are the worst</quote> ... Copied to Clipboard!
Holy_Pumpkin 09/17/19 11:23:57 AM #17:	Pukelid posted... by accident thank you. that is indeed the correct grammar, right? Anyways yeah thanks guys lol. We'll see how it goes. She went into a meeting so the only options I have left are: 1. Ask her to enter the password for the exchange account on her phone and pray it works. Failing that... 2. Sign her out of her Apple ID on the iphone and then sign back in, and hope when the phone merges with iCloud that the contacts sync back. Failing that... 3. Have her see if she can reach out to her old company and if they can help her get signed back into the exchange account just so she can merge the contacts with her phone and then disable it. Failing that.... 4. Shit myself. Thankfully in the company I work for, the worst case scenario would be me moved to a shitty undesirable location. They really don't like to fire people and give poor workers plenty of chances. I'm also a team lead so I get some leeway but this obviously looks really bad for me. --- "romance or action does not matter, hurting your friends will make you sadder..." <cite>Holy_Pumpkin posted [p:927561562] in Just delet... [t:78020661]...</cite> <quote>Pukelid posted...</cite> <quote>by accident</quote> thank you. that is indeed the correct grammar, right? Anyways yeah thanks guys lol. We'll see how it goes. She went into a meeting so the only options I have left are: 1. Ask her to enter the password for the exchange account on her phone and pray it works. Failing that... 2. Sign her out of her Apple ID on the iphone and then sign back in, and hope when the phone merges with iCloud that the contacts sync back. Failing that... 3. Have her see if she can reach out to her old company and if they can help her get signed back into the exchange account just so she can merge the contacts with her phone and then disable it. Failing that.... 4. Shit myself. Thankfully in the company I work for, the worst case scenario would be me moved to a shitty undesirable location. They really don't like to fire people and give poor workers plenty of chances. I'm also a team lead so I get some leeway but this obviously looks really bad for me.</quote> ... Copied to Clipboard!
Polycosm 09/17/19 11:25:26 AM #18:	Does the CEO have a tablet or laptop with a local copy? --- I bow before my emperor, Advokaiser-- winner of the 2018 guru contest. (thengamer.com/guru) <cite>Polycosm posted [p:927561624] in Just delet... [t:78020661]...</cite> <quote>Does the CEO have a tablet or laptop with a local copy?</quote> ... Copied to Clipboard!
fan357 09/17/19 11:28:49 AM #19:	Try not to delete your resume. --- Never forget where you came from. <cite>fan357 posted [p:927561757] in Just delet... [t:78020661]...</cite> <quote>Try not to delete your resume. </quote> ... Copied to Clipboard!
#20	Post #20 was unavailable or deleted.
pogo_rabid 09/17/19 11:41:18 AM #21:	Sada_Pop posted... You guys are the worst Some of us are IT admins..if this shit went down with any c-level employee, heads would absolutely roll. --- Ryzen 3800x @ 4.3, 32 gig @ 4000, 1070ti, 970pro, Asus Strix x570-E <cite>pogo_rabid posted [p:927562196] in Just delet... [t:78020661]...</cite> <quote>Sada_Pop posted...</cite> <quote>You guys are the worst</quote> Some of us are IT admins..if this shit went down with any c-level employee, heads would absolutely roll.</quote> ... Copied to Clipboard!
refmon 09/17/19 11:41:20 AM #22:	Spooking posted... Pretend you don't know what happened --- If you read this signature, then that meant that I had control of what you read for 5 SECONDS!! <cite>refmon posted [p:927562199] in Just delet... [t:78020661]...</cite> <quote>Spooking posted...</cite> <quote>Pretend you don't know what happened </quote></quote> ... Copied to Clipboard!
Holy_Pumpkin 09/17/19 12:10:38 PM #23:	Polycosm posted... Does the CEO have a tablet or laptop with a local copy? Nope. BlazinBlue88 posted... Holy_Pumpkin posted... She came from a previous company, so I suppose with help from the other companies IT it could be done? She currently can no longer connect to that exchange server or something. I honestly don't know how that all works, I don't really handle or work with the email system at all other than ensuring end users have the app installed. All she wanted to do was back up her contacts from her old phone to the new one but it also backed up the exchange account profile which doesn't have a delete button for some reason. I guess the contacts are tied to the exchange account and when I deactivate (but not deleted) the exchange account it deleted the contacts and I just absentmindedly hit ok. The fact that her old phone is also missing the 2k contacts is what's spooking me and I hope icloud backups have more than one... Yup that's exactly what happened. The phone has a local copy of the Exchange account and contacts so it can handle a disconnect from the Exchange server. When you remove the Exchange server profile from her phone, it removes everything related to that profile. It's a very easy thing to trip over and I can assure you that many IT people had to learn this lesson the hard way. She'll need to contact her old company and hope that they haven't deleted her old mailbox yet. If they still have it, they can export her contacts to a text file or something and email it to her. Thanks for the breakdown, this is exactly what occurred. She ended up calling an old IT contact that might be able to hook her up and judging by her conversation she should be able to get to her contacts again but it didn't seem clear to me how or if it would be successful. They chit chatted about a lot of off topic things as well.. I think I'm lucking out incredibly hard in that the CEO is very nice and friendly and cutting me some slack... She appeared comfortable enough to continue talking while I fiddled with her phone, casually changing the subject to things like what's good to eat for lunch. In the end after I exhausted all options she stated she'll just see what she can do and that we'd stay in touch. I owned up to the mistake and trouble and just explained it seems that when trying to remove the exchange account like she requested that the contacts were synced to the exchange account, unbeknownst to me, and disabling the account removed the contacts. She accepted my apology and was sorta just like "well damn that sucks". My heart is still beating a lil faster than normal but I think if I just chill out I'll be alright >__> I really do feel qualified for my role and do a good job but this sort of work isn't part of what I'm supposed to do. Regardless it's a CEO and I'm the team lead so sometimes you gotta step out of your role but I made the mistake of making a simple fucking up while trying to avoid just saying "sorry I can't assist you with that". --- "romance or action does not matter, hurting your friends will make you sadder..." <cite>Holy_Pumpkin posted [p:927563317] in Just delet... [t:78020661]...</cite> <quote>Polycosm posted...</cite> <quote>Does the CEO have a tablet or laptop with a local copy?</quote> Nope. BlazinBlue88 posted...</cite> <quote>Holy_Pumpkin posted...</cite> <quote>She came from a previous company, so I suppose with help from the other companies IT it could be done? She currently can no longer connect to that exchange server or something. I honestly don't know how that all works, I don't really handle or work with the email system at all other than ensuring end users have the app installed. All she wanted to do was back up her contacts from her old phone to the new one but it also backed up the exchange account profile which doesn't have a delete button for some reason. I guess the contacts are tied to the exchange account and when I deactivate (but not deleted) the exchange account it deleted the contacts and I just absentmindedly hit ok. The fact that her old phone is also missing the 2k contacts is what's spooking me and I hope icloud backups have more than one...</quote> Yup that's exactly what happened. The phone has a local copy of the Exchange account and contacts so it can handle a disconnect from the Exchange server. When you remove the Exchange server profile from her phone, it removes everything related to that profile. It's a very easy thing to trip over and I can assure you that many IT people had to learn this lesson the hard way. She'll need to contact her old company and hope that they haven't deleted her old mailbox yet. If they still have it, they can export her contacts to a text file or something and email it to her.</quote> Thanks for the breakdown, this is exactly what occurred. She ended up calling an old IT contact that might be able to hook her up and judging by her conversation she should be able to get to her contacts again but it didn't seem clear to me how or if it would be successful. They chit chatted about a lot of off topic things as well.. I think I'm lucking out incredibly hard in that the CEO is very nice and friendly and cutting me some slack... She appeared comfortable enough to continue talking while I fiddled with her phone, casually changing the subject to things like what's good to eat for lunch. In the end after I exhausted all options she stated she'll just see what she can do and that we'd stay in touch. I owned up to the mistake and trouble and just explained it seems that when trying to remove the exchange account like she requested that the contacts were synced to the exchange account, unbeknownst to me, and disabling the account removed the contacts. She accepted my apology and was sorta just like "well damn that sucks". My heart is still beating a lil faster than normal but I think if I just chill out I'll be alright >__> I really do feel qualified for my role and do a good job but this sort of work isn't part of what I'm supposed to do. Regardless it's a CEO and I'm the team lead so sometimes you gotta step out of your role but I made the mistake of making a simple fucking up while trying to avoid just saying "sorry I can't assist you with that".</quote> ... Copied to Clipboard!
sylverlolol 09/17/19 12:14:26 PM #24:	XxKrebsxX posted... You seriously shit the bed here... --- This is my signature. There are many like it, but this one is mine. <cite>sylverlolol posted [p:927563452] in Just delet... [t:78020661]...</cite> <quote>XxKrebsxX posted...</cite> <quote> You seriously shit the bed here...</quote></quote> ... Copied to Clipboard!
gloBal enemy 09/17/19 12:15:51 PM #25:	im impressed old company was willing to help given its potentially their intangible asset (customer lists). That being said Ive seen this before even at my own company where default setting once you install work profiles is for contacts to be saved to work profile contacts directory which means when you leave or remove the profile, you lose the contacts too. --- If you can understand this, I'm 2/cosC for you. <cite>gloBal enemy posted [p:927563502] in Just delet... [t:78020661]...</cite> <quote>im impressed old company was willing to help given its potentially their intangible asset (customer lists). That being said Ive seen this before even at my own company where default setting once you install work profiles is for contacts to be saved to work profile contacts directory which means when you leave or remove the profile, you lose the contacts too. </quote> ... Copied to Clipboard!
pogo_rabid 09/17/19 12:29:18 PM #26:	telltale game reference CEO Will remember this* --- Ryzen 3800x @ 4.3, 32 gig @ 4000, 1070ti, 970pro, Asus Strix x570-E <cite>pogo_rabid posted [p:927564067] in Just delet... [t:78020661]...</cite> <quote>telltale game reference CEO Will remember this*</quote> ... Copied to Clipboard!
Holy_Pumpkin 09/17/19 12:33:51 PM #27:	gloBal enemy posted... im impressed old company was willing to help given its potentially their intangible asset (customer lists). That being said Ive seen this before even at my own company where default setting once you install work profiles is for contacts to be saved to work profile contacts directory which means when you leave or remove the profile, you lose the contacts too. Me too, which is why I'm sorta still concerned the issue isn't resolved. I can't really transcribe what the whole conversation was like as I was busy messing with the phone but it almost sounded like to me the IT person over the phone was going to send her a link to a specific app the CEO can purchase for $3 and use to prevent this from happening again, NOT that she was sending her a link to re-sync to the exchange server or a link to obtain the contact list... lmao I don't even know maaaan... --- "romance or action does not matter, hurting your friends will make you sadder..." <cite>Holy_Pumpkin posted [p:927564249] in Just delet... [t:78020661]...</cite> <quote>gloBal enemy posted...</cite> <quote>im impressed old company was willing to help given its potentially their intangible asset (customer lists). That being said Ive seen this before even at my own company where default setting once you install work profiles is for contacts to be saved to work profile contacts directory which means when you leave or remove the profile, you lose the contacts too. </quote> Me too, which is why I'm sorta still concerned the issue isn't resolved. I can't really transcribe what the whole conversation was like as I was busy messing with the phone but it almost sounded like to me the IT person over the phone was going to send her a link to a specific app the CEO can purchase for $3 and use to prevent this from happening again, NOT that she was sending her a link to re-sync to the exchange server or a link to obtain the contact list... lmao I don't even know maaaan...</quote> ... Copied to Clipboard!
UnholyMudcrab 09/17/19 12:34:57 PM #28:	pogo_rabid posted... telltale game reference CEO Will remember this* Thank you for specifying what reference you were making --- https://imgur.com/VeNBg https://imgur.com/gd5jC8q https://imgur.com/PKIy7 https://imgur.com/3p29JqP <cite>UnholyMudcrab posted [p:927564291] in Just delet... [t:78020661]...</cite> <quote><cite>pogo_rabid posted...</cite> <quote>telltale game reference CEO Will remember this*</quote> Thank you for specifying what reference you were making</quote> ... Copied to Clipboard!
pogo_rabid 09/17/19 12:35:06 PM #29:	UnholyMudcrab posted... pogo_rabid posted... telltale game reference CEO Will remember this* Thank you for specifying what reference you were making yw --- Ryzen 3800x @ 4.3, 32 gig @ 4000, 1070ti, 970pro, Asus Strix x570-E <cite>pogo_rabid posted [p:927564296] in Just delet... [t:78020661]...</cite> <quote>UnholyMudcrab posted...</cite> <quote><cite>pogo_rabid posted...</cite> <quote>telltale game reference CEO Will remember this*</quote> Thank you for specifying what reference you were making</quote> yw</quote> ... Copied to Clipboard!
treewojima 09/17/19 12:35:17 PM #30:	Sounds like a cool CEO. She probably appreciated the honesty rather than you trying to play CYA. Stay on her good side though lol <cite>treewojima posted [p:927564303] in Just delet... [t:78020661]...</cite> <quote>Sounds like a cool CEO. She probably appreciated the honesty rather than you trying to play CYA. Stay on her good side though lol</quote> ... Copied to Clipboard!
Holy_Pumpkin 09/17/19 1:10:16 PM #31:	treewojima posted... Sounds like a cool CEO. She probably appreciated the honesty rather than you trying to play CYA. Stay on her good side though lol Yeah. I'm lucky and feel super fortunate lol. Traditionally, I don't need to interact with the CEO at my site all too often. If there's any needs with any C-level employees the executive assistants reach out to me and we do our thing and that's that, so it's always important to me to do a good job with any personal interaction with C-level employees, few as they are. Hopefully this first impression doesn't bite me or my team in the ass somewhere down the line. --- "romance or action does not matter, hurting your friends will make you sadder..." <cite>Holy_Pumpkin posted [p:927565738] in Just delet... [t:78020661]...</cite> <quote>treewojima posted...</cite> <quote>Sounds like a cool CEO. She probably appreciated the honesty rather than you trying to play CYA. Stay on her good side though lol</quote> Yeah. I'm lucky and feel super fortunate lol. Traditionally, I don't need to interact with the CEO at my site all too often. If there's any needs with any C-level employees the executive assistants reach out to me and we do our thing and that's that, so it's always important to me to do a good job with any personal interaction with C-level employees, few as they are. Hopefully this first impression doesn't bite me or my team in the ass somewhere down the line.</quote> ... Copied to Clipboard!
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Current Events > Just deleted the new CEO's 2k phone contacts on accident (+) Yeah! (+)

Current Events > Just deleted the new CEO's 2k phone contacts on accident