Current Events > An angry customer recorded me at work. This is wrong, right?

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Awakened_Link 07/02/19 2:47:45 PM #1:	wall of text warning Basically he insisted that I put two pats of butter in his hot coffee. I politely said I couldn't due to state and corporate health code policies. The man had a complete meltdown and demanded my name and the phone number of my manager. I complied and even gave him a $5 gift card. When I came back out with my manager's business card, he was holding his phone somewhat inconspicuously towards me. My coworker said he was recording. I walked away swiftly and he put his phone away. He eventually stormed out after screaming at me some more. I feel like I handled myself appropriately, although naturally I'm quite upset about the situation. He even said I was being spiteful and rude because I didn't laugh at his joke earlier. I'm not at fault here, right? I wasn't about to break a health code violation just to meet this awful customer's unreasonable demand. As a side-note: Maybe I was wrong to assume, but the man seemed perfectly capable physically of putting the butter in himself. He claimed his hands were dirty - but we have a bathroom in our store right around the corner. I really don't see why he needed me to do it for him. Gotta love retail, right? --- Add me on Switch! FC: SW-3465-2506-6411 \| Nintendo Network ID: awakened_link37 Formerly known as Coleby <cite>Awakened_Link posted [p:924150713] in An angry c... [t:77835445]...</cite> <quote>wall of text warning Basically he insisted that I put two pats of butter in his hot coffee. I politely said I couldn't due to state and corporate health code policies. The man had a complete meltdown and demanded my name and the phone number of my manager. I complied and even gave him a $5 gift card. When I came back out with my manager's business card, he was holding his phone somewhat inconspicuously towards me. My coworker said he was recording. I walked away swiftly and he put his phone away. He eventually stormed out after screaming at me some more. I feel like I handled myself appropriately, although naturally I'm quite upset about the situation. He even said I was being spiteful and rude because I didn't laugh at his joke earlier. I'm not at fault here, right? I wasn't about to break a health code violation just to meet this awful customer's unreasonable demand. As a side-note: Maybe I was wrong to assume, but the man seemed perfectly capable physically of putting the butter in himself. He claimed his hands were dirty - but we have a bathroom in our store right around the corner. I really don't see why he needed me to do it for him. Gotta love retail, right?</quote> ... Copied to Clipboard!
pkmnlord 07/02/19 2:49:31 PM #2:	Any customer that records retail workers deserves to have their phone chucked into a lake and they have to buy their bitch ass self a new phone. Fuck that. --- https://imgur.com/MP7ZznH <cite>pkmnlord posted [p:924150803] in An angry c... [t:77835445]...</cite> <quote>Any customer that records retail workers deserves to have their phone chucked into a lake and they have to buy their bitch ass self a new phone. Fuck that.</quote> ... Copied to Clipboard!
SauI_Goodman 07/02/19 2:54:30 PM #3:	Let him put the video up so the world can see what a jackass he is. --- Currently playing: Super Metroid (snes), Murdered: Soul Suspect (xbox1) <cite>SauI_Goodman posted [p:924151012] in An angry c... [t:77835445]...</cite> <quote>Let him put the video up so the world can see what a jackass he is.</quote> ... Copied to Clipboard!
DifferentialEquation 07/02/19 2:56:43 PM #4:	I kind of want to try butter in my coffee now. --- There's no business to be taxed. <cite>DifferentialEquation posted [p:924151093] in An angry c... [t:77835445]...</cite> <quote>I kind of want to try butter in my coffee now.</quote> ... Copied to Clipboard!
Schwarz 07/02/19 3:00:08 PM #5:	DifferentialEquation posted... I kind of want to try butter in my coffee now. Just don't ask TC to do it for you or he'll get spiteful and rude. --- I'm a loner, Dottie. A rebel. <cite>Schwarz posted [p:924151221] in An angry c... [t:77835445]...</cite> <quote><cite>DifferentialEquation posted...</cite> <quote>I kind of want to try butter in my coffee now.</quote> Just don't ask TC to do it for you or he'll get spiteful and rude.</quote> ... Copied to Clipboard!
fan357 07/02/19 3:01:08 PM #6:	You gave him money for acting like a toddler. --- Never forget where you came from. <cite>fan357 posted [p:924151265] in An angry c... [t:77835445]...</cite> <quote>You gave him money for acting like a toddler.</quote> ... Copied to Clipboard!
CheekSqueak 07/02/19 3:01:26 PM #7:	Awakened_Link posted... I politely said I couldn't due to state and corporate health code policies. which, out of curiosity --- Let's be--toot ... Oh, sorry about that. <cite>CheekSqueak posted [p:924151280] in An angry c... [t:77835445]...</cite> <quote><cite>Awakened_Link posted...</cite> <quote>I politely said I couldn't due to state and corporate health code policies. </quote> which, out of curiosity</quote> ... Copied to Clipboard!
DeadBankerDream 07/02/19 3:02:02 PM #8:	Awakened_Link posted... even gave him a $5 gift card. Would have fired you. --- "Your mother was a broken down tub of junk with more gentlemen callers than the operator." <cite>DeadBankerDream posted [p:924151304] in An angry c... [t:77835445]...</cite> <quote><cite>Awakened_Link posted...</cite> <quote>even gave him a $5 gift card.</quote> Would have fired you.</quote> ... Copied to Clipboard!
Bad_Mojo 07/02/19 3:02:41 PM #9:	fan357 posted... You gave him money for acting like a toddler. Exactly Should have spit in his face --- https://i.imgtc.com/hQ5SuG6.gif https://i.imgtc.com/QrhAq36.gif https://i.imgtc.com/Yjov9DU.gif <cite>Bad_Mojo posted [p:924151322] in An angry c... [t:77835445]...</cite> <quote><cite>fan357 posted...</cite> <quote>You gave him money for acting like a toddler.</quote> Exactly Should have spit in his face</quote> ... Copied to Clipboard!
mD_atheist 07/02/19 3:05:01 PM #10:	Guy was dumb, you did nothing wrong. --- Schiit Modi 2 Uber - JDS Labs OBJECTIVE2 Beyerdynamic DT 770 PRO, 250 ohms - Audioengine A5+/Polk Audio PSW10 <cite>mD_atheist posted [p:924151422] in An angry c... [t:77835445]...</cite> <quote>Guy was dumb, you did nothing wrong.</quote> ... Copied to Clipboard!
Verdekal 07/02/19 3:05:22 PM #11:	He's an asshole. Happens all the time. --- Don't tease the octopus, kids! <cite>Verdekal posted [p:924151438] in An angry c... [t:77835445]...</cite> <quote>He's an asshole. Happens all the time.</quote> ... Copied to Clipboard!
_Rinku_ 07/02/19 3:05:24 PM #12:	CheekSqueak posted... Awakened_Link posted... I politely said I couldn't due to state and corporate health code policies. which, out of curiosity <cite>_Rinku_ posted [p:924151439] in An angry c... [t:77835445]...</cite> <quote><cite>CheekSqueak posted...</cite> <quote><cite>Awakened_Link posted...</cite> <quote>I politely said I couldn't due to state and corporate health code policies. </quote> which, out of curiosity</quote></quote> ... Copied to Clipboard!
WrkHrdPlayHrdr 07/02/19 3:06:35 PM #13:	CheekSqueak posted... Awakened_Link posted... I politely said I couldn't due to state and corporate health code policies. which, out of curiosity YEah me too. I'm not a coffee drinker and I've never heard of butter in coffee but what rules say you can't do that? You're already a food prep area making the coffee. --- "I also advised their executives through e-mail that further behavior could result in a cyber attack[...]" https://imgur.com/cSxy3Od <cite>WrkHrdPlayHrdr posted [p:924151470] in An angry c... [t:77835445]...</cite> <quote><cite>CheekSqueak posted...</cite> <quote><cite>Awakened_Link posted...</cite> <quote>I politely said I couldn't due to state and corporate health code policies. </quote> which, out of curiosity</quote> YEah me too. I'm not a coffee drinker and I've never heard of butter in coffee but what rules say you can't do that? You're already a food prep area making the coffee.</quote> ... Copied to Clipboard!
Awakened_Link 07/02/19 3:12:30 PM #14:	CheekSqueak posted... Awakened_Link posted... I politely said I couldn't due to state and corporate health code policies. which, out of curiosity It's always been a thing, as far as I'm aware. I've talked to managers about it. It's about eliminating potential hand contact with the butter, which is more difficult to do when compared with packaged food; it's always been policy to hand it out on the side. DeadBankerDream posted... Awakened_Link posted... even gave him a $5 gift card. Would have fired you. We have special gift cards straight from corporate that allow us to load a specific amount of money to hand out to angry customers. Quick way to appease them. --- Add me on Switch! FC: SW-3465-2506-6411 \| Nintendo Network ID: awakened_link37 Formerly known as Coleby <cite>Awakened_Link posted [p:924151717] in An angry c... [t:77835445]...</cite> <quote><cite>CheekSqueak posted...</cite> <quote><cite>Awakened_Link posted...</cite> <quote>I politely said I couldn't due to state and corporate health code policies. </quote> which, out of curiosity</quote> It's always been a thing, as far as I'm aware. I've talked to managers about it. It's about eliminating potential hand contact with the butter, which is more difficult to do when compared with packaged food; it's always been policy to hand it out on the side. <cite>DeadBankerDream posted...</cite> <quote><cite>Awakened_Link posted...</cite> <quote>even gave him a $5 gift card.</quote> Would have fired you.</quote> We have special gift cards straight from corporate that allow us to load a specific amount of money to hand out to angry customers. Quick way to appease them.</quote> ... Copied to Clipboard!
Bad_Mojo 07/02/19 3:15:12 PM #15:	Awakened_Link posted... We have special gift cards straight from corporate that allow us to load a specific amount of money to hand out to angry customers. Quick way to appease them. Which you shouldn't be doing. It's rules like that make them feel like they can bitch and complain about anything. Just like most of these people are so stupid that they actually believe that the customer is always right. --- https://i.imgtc.com/hQ5SuG6.gif https://i.imgtc.com/QrhAq36.gif https://i.imgtc.com/Yjov9DU.gif <cite>Bad_Mojo posted [p:924151837] in An angry c... [t:77835445]...</cite> <quote><cite>Awakened_Link posted...</cite> <quote>We have special gift cards straight from corporate that allow us to load a specific amount of money to hand out to angry customers. Quick way to appease them.</quote> Which you shouldn't be doing. It's rules like that make them feel like they can bitch and complain about anything. Just like most of these people are so stupid that they actually believe that the customer is always right.</quote> ... Copied to Clipboard!
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CheekSqueak 07/02/19 3:15:27 PM #17:	Awakened_Link posted... It's always been a thing, as far as I'm aware. I've talked to managers about it. It's about eliminating potential hand contact with the butter, which is more difficult to do when compared with packaged food; it's always been policy to hand it out on the side. So he wanted you to actually put your hands on it? I got the feeling could've just used silverware.... --- Let's be--toot ... Oh, sorry about that. <cite>CheekSqueak posted [p:924151850] in An angry c... [t:77835445]...</cite> <quote><cite>Awakened_Link posted...</cite> <quote>It's always been a thing, as far as I'm aware. I've talked to managers about it. It's about eliminating potential hand contact with the butter, which is more difficult to do when compared with packaged food; it's always been policy to hand it out on the side. </quote> So he wanted you to actually put your hands on it? I got the feeling could've just used silverware....</quote> ... Copied to Clipboard!
pinky0926 07/02/19 3:16:01 PM #18:	Not TC's fault about the gift card situation, a lot of companies have these ass backward contingency plans to reward bad customer behaviour, and demand employees use them. --- CE's Resident Scotsman. https://imgur.com/ILz2ZbV <cite>pinky0926 posted [p:924151876] in An angry c... [t:77835445]...</cite> <quote>Not TC's fault about the gift card situation, a lot of companies have these ass backward contingency plans to reward bad customer behaviour, and demand employees use them.</quote> ... Copied to Clipboard!
Master_Bass 07/02/19 3:16:28 PM #19:	Awakened_Link posted... We have special gift cards straight from corporate that allow us to load a specific amount of money to hand out to angry customers. Quick way to appease them. I can understand just wanting to get them to go away quickly by doing that, but I just couldn't do it. I wouldn't want to teach them that being a jackass gets you a reward. --- Many Bothans died to bring you this post. <cite>Master_Bass posted [p:924151886] in An angry c... [t:77835445]...</cite> <quote><cite>Awakened_Link posted...</cite> <quote>We have special gift cards straight from corporate that allow us to load a specific amount of money to hand out to angry customers. Quick way to appease them. </quote> I can understand just wanting to get them to go away quickly by doing that, but I just couldn't do it. I wouldn't want to teach them that being a jackass gets you a reward.</quote> ... Copied to Clipboard!
DeadBankerDream 07/02/19 3:16:36 PM #20:	Awakened_Link posted... We have special gift cards straight from corporate that allow us to load a specific amount of money to hand out to angry customers. Quick way to appease them. Fair enough. Would have fired the numbskulls who came up with that idea. --- "Your mother was a broken down tub of junk with more gentlemen callers than the operator." <cite>DeadBankerDream posted [p:924151896] in An angry c... [t:77835445]...</cite> <quote><cite>Awakened_Link posted...</cite> <quote>We have special gift cards straight from corporate that allow us to load a specific amount of money to hand out to angry customers. Quick way to appease them. </quote> Fair enough. Would have fired the numbskulls who came up with that idea.</quote> ... Copied to Clipboard!
andel 07/02/19 3:19:06 PM #21:	situation like this are what i am glad i own my own business. some people just deserve to be barred from public places and acting like a petulant child like that is so wild --- I am thinking about just walking into the river now that Megaupload is gone and condoms are in porn.-Fubonis <cite>andel posted [p:924152008] in An angry c... [t:77835445]...</cite> <quote>situation like this are what i am glad i own my own business. some people just deserve to be barred from public places and acting like a petulant child like that is so wild</quote> ... Copied to Clipboard!
Awakened_Link 07/02/19 3:19:15 PM #22:	fenderbender321 posted... Wait a sec...this is retail? Not a coffee shop or restaurant? what am i missing here Coffee shop. I've just always lumped food service with retail. Especially since we sell retail products as well. CheekSqueak posted... Awakened_Link posted... It's always been a thing, as far as I'm aware. I've talked to managers about it. It's about eliminating potential hand contact with the butter, which is more difficult to do when compared with packaged food; it's always been policy to hand it out on the side. So he wanted you to actually put your hands on it? I got the feeling could've just used silverware.... I didn't think it was that big of deal. People always ask for it on the side, anyway. I suppose someone angry enough like that customer could go to corporate about it, and if they change that policy, I'd be more than happy to oblige. Just trying to do my job. --- Add me on Switch! FC: SW-3465-2506-6411 \| Nintendo Network ID: awakened_link37 Formerly known as Coleby <cite>Awakened_Link posted [p:924152019] in An angry c... [t:77835445]...</cite> <quote><cite>fenderbender321 posted...</cite> <quote>Wait a sec...this is retail? Not a coffee shop or restaurant? what am i missing here</quote> Coffee shop. I've just always lumped food service with retail. Especially since we sell retail products as well. <cite>CheekSqueak posted...</cite> <quote><cite>Awakened_Link posted...</cite> <quote>It's always been a thing, as far as I'm aware. I've talked to managers about it. It's about eliminating potential hand contact with the butter, which is more difficult to do when compared with packaged food; it's always been policy to hand it out on the side. </quote> So he wanted you to actually put your hands on it? I got the feeling could've just used silverware....</quote> I didn't think it was that big of deal. People always ask for it on the side, anyway. I suppose someone angry enough like that customer could go to corporate about it, and if they change that policy, I'd be more than happy to oblige. Just trying to do my job.</quote> ... Copied to Clipboard!
Jiggy101011 07/02/19 3:30:26 PM #23:	Butter in coffee? Sounds disgusting but how exactly does that violate against a health code? Could you just not have given the guy a butter packet or something? --- Gamertag: F1RE v2 PSN ID: F1REx There he go that Jon Snow <cite>Jiggy101011 posted [p:924152449] in An angry c... [t:77835445]...</cite> <quote>Butter in coffee? Sounds disgusting but how exactly does that violate against a health code? Could you just not have given the guy a butter packet or something?</quote> ... Copied to Clipboard!
pinky0926 07/02/19 3:41:00 PM #24:	Jiggy101011 posted... Butter in coffee? Sounds disgusting but how exactly does that violate against a health code? Could you just not have given the guy a butter packet or something? Actually...this too. Whats the deal? --- CE's Resident Scotsman. https://imgur.com/ILz2ZbV <cite>pinky0926 posted [p:924152858] in An angry c... [t:77835445]...</cite> <quote><cite>Jiggy101011 posted...</cite> <quote>Butter in coffee? Sounds disgusting but how exactly does that violate against a health code? Could you just not have given the guy a butter packet or something?</quote> Actually...this too. Whats the deal?</quote> ... Copied to Clipboard!
BlingBling22947 07/02/19 3:45:07 PM #25:	Would it also be wrong if he took a picture instead of recording a video? --- When was the last time you heard your boy Nas rhyme? Never on schedule but always on time <cite>BlingBling22947 posted [p:924153042] in An angry c... [t:77835445]...</cite> <quote>Would it also be wrong if he took a picture instead of recording a video?</quote> ... Copied to Clipboard!
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Current Events > An angry customer recorded me at work. This is wrong, right? (+) Yeah! (+)

Current Events > An angry customer recorded me at work. This is wrong, right?