Current Events > Cox Cable is messing with me

(+) Yeah! (+)

I called the representative that spoke with my wife earlier today and he wouldnt answer, multiple times. He convinced her to upgrade to a package that I dont want and that cant be used with the equipment we own (Netgear, 300 mbps) so they want to charge us more and have us rent equipment after we move. Thats what this whole thing is about: Im moving and need to transfer service.

I spoke with another guy after calling the main line and he said that the representative from earlier will call me back to sort it out. Its been like 30 minutes now and its 5pm. He is probably out the door now. These assholes are gonna get called the fuck out today or tomorrow.

Btw, right now we own a modem and router that do 300 mbps and only have a plan to do 100 down. We dont ever get that, we are lucky to get 50 and thats with an Ethernet cable.

/almost mad
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Yep. Give them hell. Don't be the person that let's a company get away with nonsense like this.
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Ask to speak with a manager. If it's like most call centers employees are responsible for their own sales and if another employee cancels someone else's sale they're an ass, or if another employee changes a sale (like lowering a tier here) they dont benefit from it at all and wont waste their time.
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I'd say be mad at your wife for falling for it.
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Smashingpmkns posted...

Ask to speak with a manager. If it's like most call centers employees are responsible for their own sales and if another employee cancels someone else's sale they're an ass, or if another employee changes a sale (like lowering a tier here) they dont benefit from it at all and wont waste their time.

Yeah, this is what I suspected was going on when the second guy said to wait for a call. The first asshole emailed me though so now Im responding to that and trying to get him to say something at all or else this is going above him.
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So they are Cox teasing you?
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Lonestar2000 posted...

So they are Cox teasing you?

So hard, tiny penis though

Update: I got them to revert it. They apologized and shit. The original representative emailed me back to say so. He claimed he was in a meeting and yet emailed me three times and cancelled the upgrade himself without being able to give me a call. Interesting facts right there.
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