Current Events > Home Depot fires black man standing up to racist customer

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SomeGuyUO
07/20/18 6:02:08 PM
#1:


Looks like the customer is always (alt) right,

This is America...where, if you are an employee at Home Depot, youre apparently expected to take repeated verbal abuse from a customer without verbally responding, however calmly, yourself.

Maurice Rucker, 60, lost his job at an Albany, N.Y., Home Depot after he said he was subjected to racist verbal abuse, which he said was unlike anything hes ever experienced. The fall out has left him shocked, WNYT reports.

Rucker said the incident all started last Thursday when a customer approached checkout with an unleashed dog.

I said to him, Sir, when you have your dog in here we prefer that you keep it on a leash. He turned around and said, Fuck you. Youre an asshole youre a piece of shit, Rucker recalled.

The customer didnt stop there, adding, If Trump wasnt president, you wouldnt even have a job and Youre from the ghetto, what do you know? according to Rucker.

Ive lived all over the country and Ive had no one talk to me the way that this guy talked to me, Rucker said.

The barrage of insults continued until the 60-year-old couldnt take it anymore.

Youre lucky Im at work, because if I wasnt, this wouldnt be happening, or you wouldnt be talking to me like this, Rucker recalled snapping back.

Then, get this, the man left, but then returned because he forgot his dog. He then verbally attacked Rucker again, before leaving for the final time.

Rucker thought the situation was all said and done, but when he went to work on Tuesday he was told he was being fired, something he feels is drastic, considering hes been working with Home Depot for 10 years and was just recently named Cashier of the Month.

According to Home Depot, the harsh discipline was because Rucker did not follow protocol when dealing with the irate customer, who called to complain about him after the fact.

The problem here is that he had several opportunities to disengage and contact management to deal with the customer. Were appalled by this customers behavior, but we also must require associates to follow proper protocol to defuse a situation for the sake of their safety and the safety of other associates and customers, Home Depot Spokesperson Stephen Holmes told WNYT.

Rucker said that the customer accused Rucker of being racist.

He said that I was being racist and that I said I would knock him down. He just told him a bunch of lies and it seems like they believed him, Rucker, who was making less than $13, told the news site.

Now Rucker is considering looking for an attorney, and since he is out of his job at Home Depot, is hoping to work with children, to continue the work he did do at Home Depot, which included running kids workshops.


https://www.theroot.com/black-home-depot-employee-fired-because-he-retorted-to-1827749553
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SomeGuyUO
07/20/18 6:02:38 PM
#2:


Update

A black man who was fired from Home Depot after being accosted with racial abuse by a customer has gotten his job back, says a company spokesman.

Maurice Rucker, 60, was let go from his $13-an-hour job after the incident. Rucker had politely asked a white man to leash his dog in the store.

The man responded with a torrent of abuse: F**k you. Youre an a*****e youre a piece of s**t.

The man then told Rucker that if Trump wasnt president, you wouldnt even have a job. Youre from the ghetto, what do you know?

Rucker then told the man that he was lucky he was working the job hes had for the last decade or he would not allow himself to be spoken to that way.

Home Depot had initially fired him for not being appropriately deferential and disengaging from the racist customer.

Now they feel differently.

Im reaching out from The Home Depot to provide an update regarding Maurice Rucker. Weve taken another look at this and we are offering Maurice his job back, wrote Matthew Harrigan, Senior Manager of Corporate Communications at The Home Depot.


https://www.rawstory.com/2018/07/black-home-depot-employee-fired-altercation-trump-supporter-offered-job-back/
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frozenshock
07/20/18 6:02:54 PM
#3:


SomeGuyUO posted...
I said to him, Sir, when you have your dog in here we prefer that you keep it on a leash. He turned around and said, Fuck you. Youre an asshole youre a piece of shit, Rucker recalled.

The customer didnt stop there, adding, If Trump wasnt president, you wouldnt even have a job and Youre from the ghetto, what do you know? according to Rucker.


This makes no sense.
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HylianFox
07/20/18 6:04:09 PM
#4:


"The customer is always right"
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fatirishdrunk
07/20/18 6:05:00 PM
#5:


"The problem here is that he had several opportunities to disengage and contact management to deal with the customer. We're appalled by this customer's behavior, but we also must require associates to follow proper protocol to defuse a situation for the sake of their safety and the safety of other associates and customers."

Rucker says managers told him the customer called to complain about him.

"He said that I was being racist and that I said I would knock him down. He just told him a bunch of lies and it seems like they believed him," said Rucker.


Big business fucks over the employee
as per usual
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Aye
07/20/18 6:05:07 PM
#6:


Glad Home Depot did the right thing in the end.
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TheVipaGTS
07/20/18 6:05:19 PM
#7:


People who bring their pets into non pet stores bother me for some reason. like get your dog away from my Tomatoes..
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NeonOctopus
07/20/18 6:07:03 PM
#8:


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Zikten
07/20/18 6:07:07 PM
#9:


some idiot manager did a quick decision and fired him. and then corporate found out about this and panicked and is now doing damage control. also I bet the manager is fired
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frozenshock
07/20/18 6:07:52 PM
#10:


HylianFox posted...
"The customer is always right"


Well, not always.
---
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Fin_Dawg_004
07/20/18 6:07:56 PM
#11:


NeonOctopus posted...
Remember when they sent out this tweet? >________>

https://s.abcnews.com/images/Business/HT_home_depot_tweet_nt_131108_wmain_16x9_992.jpg

wtf
---
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Aye
07/20/18 6:08:00 PM
#12:


NeonOctopus posted...
Remember when they sent out this tweet? >________>

https://s.abcnews.com/images/Business/HT_home_depot_tweet_nt_131108_wmain_16x9_992.jpg

What in the literal fuck?
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fatirishdrunk
07/20/18 6:08:39 PM
#13:


frozenshock posted...
HylianFox posted...
"The customer is always right"


Well, not always.

But they are. It refers to the idea that whatever the customer wants to buy is what you should sell. People think its means bend over for the customer while he abuses you.
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kingdrake2
07/20/18 6:08:58 PM
#14:


TheVipaGTS posted...
People who bring their pets into non pet stores bother me for some reason. like get your dog away from my Tomatoes..


it's a liability and safety hazard to bring in dogs without a leash (minor exception if it was newborn puppy who needed the socialization).

tried looking for pitbull, all i can find is rottweiler.

https://www.youtube.com/watch?v=gNH3LiC13iE" data-time="

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HylianFox
07/20/18 6:09:02 PM
#15:


NeonOctopus posted...
Remember when they sent out this tweet? >________>

https://s.abcnews.com/images/Business/HT_home_depot_tweet_nt_131108_wmain_16x9_992.jpg

yikes
---
I like my beer cold, my TV loud, and my homosexuals FUH-LAMING! - Homer Simpson
Don't be a turd. - Chris Pratt
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NibeIungsnarf
07/20/18 6:09:39 PM
#16:


SomeGuyUO posted...
Youre lucky Im at work, because if I wasnt, this wouldnt be happening, or you wouldnt be talking to me like this, Rucker recalled snapping back.

So he was threatening someone while on the job.

Regardless of extrenuating circumstances, that's not something you should do.
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EliteLevel
07/20/18 6:09:45 PM
#17:


Hes got his job back so its a non-story.
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Bishop9800
07/20/18 6:09:55 PM
#18:


NeonOctopus posted...
Remember when they sent out this tweet? >________>

https://s.abcnews.com/images/Business/HT_home_depot_tweet_nt_131108_wmain_16x9_992.jpg

Wtf.......
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Seriously. I don't care what side of the fence someone is on, if they are a piece of crap, they are a piece of crap.
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NeonOctopus
07/20/18 6:09:57 PM
#19:


Fin_Dawg_004 posted...
wtf

Aye posted...

What in the literal fuck?

I have no clue how this went out without 1 person saying "Wait a second, this looks wrong >_>"
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VandorLee
07/20/18 6:10:10 PM
#20:


Firing him was too much. Literally telling him to handle it better with no other actual consequence would be fine.
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TheVipaGTS
07/20/18 6:10:31 PM
#21:


NeonOctopus posted...
Fin_Dawg_004 posted...
wtf

Aye posted...

What in the literal fuck?

I have no clue how this went out without 1 person saying "Wait a second, this looks wrong >_>"

because it was probably only one person involved. their social media guy...who by the looks of things isn't very wise.
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CyricZ
07/20/18 6:10:33 PM
#22:


SomeGuyUO posted...
because he forgot his dog

Why does this bother me the most?
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CyricZ
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Bishop9800
07/20/18 6:10:47 PM
#23:


NibeIungsnarf posted...
So he was threatening someone while on the job.

Regardless of extrenuating circumstances, that's not something you should do.


How's that a threat?
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Seriously. I don't care what side of the fence someone is on, if they are a piece of crap, they are a piece of crap.
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HylianFox
07/20/18 6:10:52 PM
#24:


NeonOctopus posted...
I have no clue how this went out without 1 person saying "Wait a second, this looks wrong >_>"

That's how I feel about Jar Jar Binks
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I like my beer cold, my TV loud, and my homosexuals FUH-LAMING! - Homer Simpson
Don't be a turd. - Chris Pratt
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_BIueMonk
07/20/18 6:11:46 PM
#25:


fuck home depot

im going to lowes from now on
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NibeIungsnarf
07/20/18 6:12:00 PM
#26:


Bishop9800 posted...
NibeIungsnarf posted...
So he was threatening someone while on the job.

Regardless of extrenuating circumstances, that's not something you should do.


How's that a threat?

He's insinuating he'd beat him up if he wasn't on the clock.
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Aye
07/20/18 6:12:02 PM
#27:


EliteLevel posted...
Hes got his job back so its a non-story.

It shows how racist pieces of shit are galvanized by the racist piece of shit leader of America and have less inhibitions on acting like racist pieces of shit in public
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frozenshock
07/20/18 6:12:59 PM
#28:


fatirishdrunk posted...
frozenshock posted...
HylianFox posted...
"The customer is always right"


Well, not always.

But they are. It refers to the idea that whatever the customer wants to buy is what you should sell. People think its means bend over for the customer while he abuses you.


But here we have a racist customer.

I mean, what if you have a lot of black customers?

If you bow down to a racist customer you lose a whole bunch of other customers.

Is it worth it?
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#29
Post #29 was unavailable or deleted.
_RETS_
07/20/18 6:13:24 PM
#30:


An Academy fired a white dude for stopping a black suspect who was trying to steal a gun and ammo from the store.

Does that qualify for a "this is america" race-baiting bullshit headline or nah?
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EliteLevel
07/20/18 6:13:26 PM
#31:


HylianFox posted...
"The customer is always right"


Except when hes left.
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fatirishdrunk
07/20/18 6:13:40 PM
#32:


NibeIungsnarf posted...
SomeGuyUO posted...
Youre lucky Im at work, because if I wasnt, this wouldnt be happening, or you wouldnt be talking to me like this, Rucker recalled snapping back.

So he was threatening someone while on the job.

Regardless of extrenuating circumstances, that's not something you should do.

EliteLevel posted...
Hes got his job back so its a non-story.


hmm
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fatirishdrunk
07/20/18 6:14:49 PM
#33:


frozenshock posted...

But here we have a racist customer.

I mean, what if you have a lot of black customers?

If you bow down to a racist customer you lose a whole bunch of other customers.

Is it worth it?

what

no like oky so you open a surfing shop in downtown montana. dumb idea and the customers want you to sell hacksaws instead. the customers are right, you sell hacksaws and they buy. you sell surfing gear and they don't buy.

it's nothing to do with customer interaction and dipomatic relations
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eston
07/20/18 6:15:33 PM
#34:


CyricZ posted...
SomeGuyUO posted...
because he forgot his dog

Why does this bother me the most?

The whole story I was thinking "call a manager, call a manager"

and then it got to that part and I'm like "OKAY WHY ARE YOU STILL NOT CALLING A MANAGER"
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LookANinja
07/20/18 6:16:10 PM
#35:


I hope Home Depot takes extra steps to ban the customer for life or something.
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frozenshock
07/20/18 6:18:11 PM
#36:


fatirishdrunk posted...
what

no like oky so you open a surfing shop in downtown montana. dumb idea and the customers want you to sell hacksaws instead. the customers are right, you sell hacksaws and they buy. you sell surfing gear and they don't buy.

it's nothing to do with customer interaction and dipomatic relations


https://www.youtube.com/watch?v=62bYUbiPpc4" data-time="

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Aye
07/20/18 6:19:05 PM
#37:


_RETS_ posted...
An Academy fired a white dude for stopping a black suspect who was trying to steal a gun and ammo from the store.

Does that qualify for a "this is america" race-baiting bullshit headline or nah?

Wow, you are pathetically transparent
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kingdrake2
07/20/18 6:21:56 PM
#38:


LookANinja posted...
I hope Home Depot takes extra steps to ban the customer for life or something.

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Dash_Harber
07/20/18 6:22:02 PM
#39:


I expect a whole lot of;
"Free speech! No one should be fired for what they believe!"
"Oh, wait, he stood up to a white guy? Yeah, fair, next."
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TheMikh
07/20/18 6:23:10 PM
#40:


between this and propping up its price with buybacks, home depot's got issues
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Aye
07/20/18 6:23:56 PM
#41:


Dash_Harber posted...
I expect a whole lot of;
"Free speech! No one should be fired for what they believe!"
"Oh, wait, he stood up to a white guy? Yeah, fair, next."

Yeah, Trump and his supporters feel that man should know his place
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_RETS_
07/20/18 6:24:29 PM
#42:


Aye posted...
_RETS_ posted...
An Academy fired a white dude for stopping a black suspect who was trying to steal a gun and ammo from the store.

Does that qualify for a "this is america" race-baiting bullshit headline or nah?

Wow, you are pathetically transparent


Bet you can't articulate why you think that?

FWIW, i don't think the black dude ITT should have been fired at all and wish the white dude would have thrown a punch so the employee could have beat his ass. I am more commenting on the horse shit "this is america" nonsense as if this story is representative of anything at all.
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Sayoria
07/20/18 6:24:52 PM
#43:


Home Depot is a shitty company run by shitty people.
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TheMikh
07/20/18 6:25:43 PM
#44:


Aye posted...
Dash_Harber posted...
I expect a whole lot of;
"Free speech! No one should be fired for what they believe!"
"Oh, wait, he stood up to a white guy? Yeah, fair, next."

Yeah, Trump and his supporters feel that man should know his place

perhaps you should stop strawmanning
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E32005
07/20/18 6:26:09 PM
#45:


Home Depot being openly racist pieces of shit. shop there again wont ever
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NightMarishPie
07/20/18 6:26:14 PM
#46:


Why do they specify how much he makes?
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Lordgold666
07/20/18 6:28:31 PM
#47:


TheVipaGTS posted...
People who bring their pets into non pet stores bother me for some reason. like get your dog away from my Tomatoes..

^ i agree. Its funny how all these lonely ppl prance their pets around like wanna be paris hiltons
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iPhone_7
07/20/18 6:34:02 PM
#48:


Even worse when the pet pisses on the floor. The old lady will continue shopping like its nothing.
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EliteLevel
07/20/18 6:36:49 PM
#49:


iPhone_7 posted...
Even worse when the pet pisses on the floor. The old lady will continue shopping like its nothing.


Even worse when the old lady pisses on the floor and continues shopping like its nothing.
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CapnMuffin
07/20/18 6:37:02 PM
#50:


Im always boggled by businesses that dont have their employees backs and wont give them the benefit of the doubt. Especially when customers are brazenly aggressive like that.
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