Poll of the Day > I think I need to be more assertive in not selling alcohol to people at work.

(+) Yeah! (+)

I need to ask my managers for more of a rundown on how to phrase it when I feel like I have to do it. However its been relayed to me before in training and on the job that if I feel I have to that decision is final, and the manager will back me up.

So the other day I had this guy probably in his 40s come to me and buy a big handle of jamesons. Nothing seemed odd until the man couldn't for the life of him figure out how to use his card.

he first tried inserting his chip not in its correct slot but where the pin pad connects to the thing that bolts it to the desk...a lot of people try to insert it in there, but most realize after a few seconds and see where it actually goes. this man was struggling for like 30 seconds before i basically guided his hand to the correct spot.

Then, when his card is in there, it asks him to confirm the total, "Total XX.XX. YES NO" He hits no....which means it tells him to take out his card. I am confused, but I tell him to reinsert it. Again, he hits "NO" and again it rejects his card. Each time he hit no, he hit it as if he knew what option he wanted and didnt hesitate.

So then I ask him to reinsert it, and he says "Hey! whats going on here" and I reply with "you have to hit yes, Its asking for your total" and he looks confused, so I hit it for him, and we're all good.

But then as I hand him his reciept I get a huge whiff of alcohol on his breath I didnt notice before. Seeing as he isnt 80 years old his pin pad troubles combined with his alcohol breath i coulda denied him. But I realized too late, He already paid, bag in hand.

I need to be more assertive in this regard.

However about confirming the total two days ago I had a customer who looked very much like jay leno, including outfit https://i.pinimg.com/originals/95/8f/13/958f13fd5be00fb761ac3afb6ccc9b96.jpg

But he was different enough to where i knew it wasnt actually jay, but he was making jokes like jay would, saying

"confirm total? yes? no? why even give the option i mean if i hit no i just cant get my stuff"

not exact words but he sounded like jay leno. he even had a large chin. when he left I was dumbfounded and confused, wondering if I actually waited on the man himself, in a random suburb nowhere near california or any comedy clubs.

..wait is that jay or the guy you saw?
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Then he drove away?
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thats actual jay leno, but he wears that same outfit or a variant of it a lot and this man also had the same outfit.

I think you're safe here, unless he was slurring, stumbling, or staggering around. I've seen plenty of sober people have so much trouble with the chip readers especially 40+ year olds.
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old_school227 posted...

I think you're safe here, unless he was slurring, stumbling, or staggering around. I've seen plenty of sober people have so much trouble with the chip readers especially 40+ year olds.

Thats true. When they first came out, I remember seeing people mess up on it all the time(I was still sliding then). So, if the chip is fairly new for him(since he could have kept his old card until it expired), he still might not be use to it. It could just be a little different or difficult for him. The alcohol on the breath, though... Well, that would be up to you...
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Guy hit no twice when it asked him to comfirm his total and then wondered what was going on.

I need multie cues. So him being dumb with his card or alcohol on his breath alone wouldnt do it. Both of those id say is reaaon enough.