Current Events > Hopefully we're now done with AT&T's shenanigans at work.

(+) Yeah! (+)

1) Signed up for AT&T to be our backup internet provider
2) Spectrum is our primary, but construction went way longer than expected
3) Got the service turned up in late July
4) Ordered a bandwidth upgrade from 200 Mbps to 250 Mbps because we only had a single 50 Mbps voice MPLS circuit at the time. We were worried about having enough bandwidth on the public internet side to reroute voice traffic through it.
5) AT&T shipped us a new managed router. We already had a managed router from them in place, so we didn't need this one.
6) Asked AT&T for a return shipping label for this extra router.
7) AT&T said they shipped the new router because the old one couldn't handle the new speeds.
8) I had them verify that the old router could handle the new speeds. Old router is a Cisco 4431 that is licensed to handle 1 Gbps and we were only going from 200 Mbps to 250 Mbps.
9) AT&T said they don't rely on Cisco's specifications. They do their own internal testing to determine how much bandwidth the routers can handle.
10) I asked what kind of testing they did because that doesn't make any sense.
11) They then found out they thought we had a 4331 instead of a 4431 (still doesn't make sense because you can license a 4331 to handle 500 Mbps, but whatever)
12) 3 months in, AT&T agrees that we don't need the 2nd router
13) Bandwidth upgrade cutover time comes, the AT&T engineer tries to get me to put the new router in place. I explain that the old router should work fine. He agrees. We do the cutover using the old router
14) I ask for probably the 20th time to get a return label. AT&T customer care says they'll send a box with the return label
15) I tell them I don' t need a box and that it'd be better for all parties if they could just email me a return label. The 2nd router is still in its original box.
16) They say they can only send a box out.
17) Two weeks later we get the box. All it has in it is a crapload of bubble wrap and a plastic bag containing a return label and return shipping instructions.
18) I put the old box inside the new box and ship that s*** back

The only risk now is that the piece of paper with the return instructions had a line that said "we have received your request to cancel your MIS+ service." I called them and made sure that they weren't going to cancel our service because of this router return and they told me they wouldn't. So I swear if they cancel our shit, I'm gonna be pissed.
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Holy fuck
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