Current Events > Best Buy online order for in-store pickup delay?

(+) Yeah! (+)

I bought a new TV using the Best Buy app, entered my information and payment, placed an order for in-store pickup. Says the item is available and can be picked up today As soon i I get the email saying the item is ready.

I placed the order at 130 pm. Got an email at 154 pm saying order was received but still being processed

I checked my credit card activity and it shows the Best Buy order payment was charged

Its now 630 pm and still nothing, no email saying its ready for pickup

What do I do? Cancel the order? Just wait and follow-up in the morning. What kind of compensation can I get for the delay? Any suggestions?
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it's actually in my garage. sorry

Call the store.
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thanks, I cancelled the order. when the site says the item is available today at that store, i expect i'll be able to pick it up in 2-3 hours. I googled it and read a lot of topics in forums that best buy in-store pickup isn't worth it and there are a lot of problems where it just simply takes forever, and doesn't get processed. order was placed at 130 pm, its now 820 pm at night and there's still no email that it's ready. there's no excuse for it. i'll just drop by in store mid-week when it's not busy and buy it. i'm sure it'll be faster that way.
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I placed an instore pickup order for some charging cables about an hour ago and my order page still hasnt passed the "order received" stage. Guess it must be busy cause the store I go to usually are able to fill the orders in about 10-20 minutes.
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