Current Events > EA removed refund button from their site, forcing people to use a call center.

(+) Yeah! (+)

They had an easy to use refund button that people were using to refund/cancel their orders of Battlefront 2.

They've deleted that, and now, to continue 'technically' fulfilling their legal obligation, have opened a call center to handle the refunds.
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Call center wait times are also over an hour wait
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They probably have like 3 people working at that call center
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EA strikes again!
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EA is literally hemorrhaging millions of dollars and doing any scummy tactic they can to make it stop.
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That has to be illegal. Surely the law has provisions for a company deliberately throwing up hurdles once shit hits the fan while technically still offering refunds.

I hope EA loses hundreds of millions in a class action lawsuit.
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Oshawottownage posted...

That has to be illegal. Surely the law has provisions for a company deliberately throwing up hurdles once shit hits the fan while technically still offering refunds.

I hope EA loses hundreds of millions in a class action lawsuit.

Nah, it's pretty much thunderdome.

The law lets companies do this.

Gyms are notorious for it.
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Oshawottownage posted...

That has to be illegal. Surely the law has provisions for a company deliberately throwing up hurdles once shit hits the fan while technically still offering refunds.

I hope EA loses hundreds of millions in a class action lawsuit.

I know it's illegal to not have a cancellation option in some states / countries for an online purchase on the same online portal. This is why for a while you could only cancel your XBLG from your XBox if you lived in a certain state and everyone else had to call.
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Steve Nick posted...

Oshawottownage posted...

That has to be illegal. Surely the law has provisions for a company deliberately throwing up hurdles once shit hits the fan while technically still offering refunds.

I hope EA loses hundreds of millions in a class action lawsuit.

Nah, it's pretty much thunderdome.

The law lets companies do this.

Gyms are notorious for it.

Well for once I hope an Activist judge rules against them anyways,

Because this shit should not be allowed.
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Honestly if EA was completely shut down, nothing of value would be lost.
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Steve Nick posted...

Honestly if EA was completely shut down, nothing of value would be lost.

and the star wars license would be free!
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EA's model the last five years was the most anti-consumer anything any one could do in the gaming industry, yet stupid asses are still buying their stuff.

you guys should have known better than to get anything from them
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eston posted...

They probably have like 3 people working at that call center

But you can pay real money to unlock more!
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The pre-order cancelations alone are valued anywhere between 4.2 and 5.6 million dollars. That's awesome.
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Imagine buying anything from EA in the year of our lord 2017.
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Oshawottownage posted...

That has to be illegal. Surely the law has provisions for a company deliberately throwing up hurdles once shit hits the fan while technically still offering refunds.

I hope EA loses hundreds of millions in a class action lawsuit.

US has no laws regarding software refunds anyway. The only reason steam gave refunds is because the EU passed a law requiring it.
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That's what you get for pre-ordering.
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PoopPotato posted...

The pre-order cancelations alone are valued anywhere between 4.2 and 5.6 million dollars. That's awesome.

Lootboxes will make that up in a week, microtransactions are going to make games boycott resistant.
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Just call up your credit card company and charge it back. This not only refunds your money, it costs EA and potentially raises their future merchant fees.
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Were_Wyrm posted...

PoopPotato posted...

The pre-order cancelations alone are valued anywhere between 4.2 and 5.6 million dollars. That's awesome.

Lootboxes will make that up in a week, microtransactions are going to make games boycott resistant.

Yup
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eston posted...

They probably have like 3 people working at that call center

Yep

When you get through threaten bbb and AG
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To be fair the only reason they're doing this is because Reddit was redditing super hard at them. It's a fight to see who could be a bigger asshat. I wouldn't be surprised if a bunch of redditers were preordering it just so they could cancel.

This is why I don't ever pre-order from each, no matter how good the game looks.

specialkid8 posted...

To be fair the only reason they're doing this is because Reddit was redditing super hard at them. It's a fight to see who could be a bigger asshat. I wouldn't be surprised if a bunch of redditers were preordering it just so they could cancel.

"To be fair a few people online made ea mad, so everyone deserves this."

Shill
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The Admiral posted...

Just call up your credit card company and charge it back. This not only refunds your money, it costs EA and potentially raises their future merchant fees.

Nice.

Also, @Veggeta_X
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let them burn
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millennials think calling a real person on the phone is a hardship -_-
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Philoktetes posted...

millennials think calling a real person on the phone is a hardship -_-

Waiting on the phone for over an hour to get your money back is a completely unacceptable annoyance, yes.
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apparently there's never been a button for refunds of pre orders.

so they've not suddenly started being shitty, they've just always been that way

EAs shit doesnt stop at the consumer level. I spoke with someone that used to work for them and they treat their employees like replaceable trash as well.
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Philoktetes posted...

millennials think calling a real person on the phone is a hardship -_-

You didnt even try
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The Admiral posted...

Just call up your credit card company and charge it back. This not only refunds your money, it costs EA and potentially raises their future merchant fees.

Don't do this. This is not what chargebacks are for. EA isn't a thief just because you changed your mind about a game you shouldn't have preordered.
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The Admiral posted...

Philoktetes posted...

millennials think calling a real person on the phone is a hardship -_-

Waiting on the phone for over an hour to get your money back is a completely unacceptable annoyance, yes.

Damn. You have to say something really stupid to make The Admiral defend millennials.
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The Admiral posted...

Just call up your credit card company and charge it back. This not only refunds your money, it costs EA and potentially raises their future merchant fees.

Couldn't that get your EA account banned? I thought companies usually had a policy like that regarding chargebacks.
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The Admiral posted...

Just call up your credit card company and charge it back. This not only refunds your money, it costs EA and potentially raises their future merchant fees.

That's not a good idea if you have an account with EA because they'll delete your account and you'll lose all of your other games.
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SGT_Conti posted...

The Admiral posted...

Just call up your credit card company and charge it back. This not only refunds your money, it costs EA and potentially raises their future merchant fees.

Couldn't that get your EA account banned? I thought companies usually had a policy like that regarding chargebacks.

Yeah, they'll ban your Origin account for that.
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I feel bad for every person in that call center
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ClunkerSlim posted...

acabes27 posted...

That's what you get for pre-ordering.

I no longer pre order games.
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SGT_Conti posted...

The Admiral posted...

Just call up your credit card company and charge it back. This not only refunds your money, it costs EA and potentially raises their future merchant fees.

Couldn't that get your EA account banned? I thought companies usually had a policy like that regarding chargebacks.

Yes but that's not the point. It's also a violation of your credit agreement.

By issuing a chargeback, you are fundamentally making 1 of 2 statements.

1. The merchant conducted a fraudulent transaction (either product not delivered, or lied about how much you were being charged)

2. The charge was conducted fraudulently (card use was unauthorized)

issuing chargebacks because of buyer's remorse is a very bad idea and while it WILL get your EA account banned, it CAN get your credit account cancelled and then you're really fucked.
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ChromaticAngel posted...

SGT_Conti posted...

The Admiral posted...

Just call up your credit card company and charge it back. This not only refunds your money, it costs EA and potentially raises their future merchant fees.

Couldn't that get your EA account banned? I thought companies usually had a policy like that regarding chargebacks.

Yes but that's not the point. It's also a violation of your credit agreement.

By issuing a chargeback, you are fundamentally making 1 of 2 statements.

1. The merchant conducted a fraudulent transaction (either product not delivered, or lied about how much you were being charged)

2. The charge was conducted fraudulently (card use was unauthorized)

issuing chargebacks because of buyer's remorse is a very bad idea and while it WILL get your EA account banned, it CAN get your credit account cancelled and then you're really fucked.

Chargebacks are also for when you've made a good faith effort to get a refund you're entitled to and the merchant is being uncooperative. It's not purely restricted to fraud, although that's the primary reason.
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Chaze_the_chat posted...

I feel bad for every person in that call center

I don't. They're getting paid
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So glad this has finally caught up. I was a religious Madden player up until 5 or so years ago when Ultimate team is where all their resources went. Anyone unfamiliar with that game mode.

It's pretty much pay to win. They turn players into cards and you open packs. Your cards compose the team you play with online. I remember being into it the first year because I had an online friend that would hook me up with his doubles.

Not kidding, he was a little kid who had rich parents. In the end I actually ended up selling these virtual cards on eBay. Made over a thousand dollars. Pretty sure eBay put a stop to that nonsense but that was the breaking point. No more madden here.

UnfairRepresent posted...

Chaze_the_chat posted...

I feel bad for every person in that call center

I don't. They're getting paid

They have to pay people to make them take money out of EA's bank account and give it back to the customer.

Ayy lmao.

Should have just left the refund button up.
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They'll make that money back in the first week from micro transactions and then layoff hundreds of employees from low game sales. You can't hurt EA, they feast on our very souls.
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ChromaticAngel posted...

UnfairRepresent posted...

Chaze_the_chat posted...

I feel bad for every person in that call center

I don't. They're getting paid

They have to pay people to make them take money out of EA's bank account and give it back to the customer.

Ayy lmao.

Should have just left the refund button up.

It makes sense.

Literally thousands if not hundreds of thousands of people who would press a button won't bother to call this line or even look up what the number is.
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specialkid8 posted...

To be fair the only reason they're doing this is because Reddit was redditing super hard at them. It's a fight to see who could be a bigger asshat. I wouldn't be surprised if a bunch of redditers were preordering it just so they could cancel.

You mean EA has a crazy pay to play policy, someone complained, it got popular, EA came defend itself with BS, pissed people off and more people canceled.
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moment of silence for those poor call center people
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I bet John Riccitiello is like "lol you miss me now, don't you?"
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Cj_WlLL_VVlN posted...

You mean EA has a crazy pay to play policy

No it doesn't.

specialkid8 posted...

Cj_WlLL_VVlN posted...

You mean EA has a crazy pay to play policy

No it doesn't.

You're right 40 hours or 12.99 is totally reasonable for the franchisees most iconic characters.
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