Current Events > Woooooow FUCK Sony....

(+) Yeah! (+)

Just tried to log into my PS4

This account is banned

What.

I cant even begin to imagine what I would have done to get banned. I dont ever play online, I dont even have a headset I use on the PS4. Ive been subscribed to PS Plus for years and all I do is play single player exclusives. Theres no reason given to me anywhere. Not when I try to sign into the console, on the website, no email. Nothing.

So I google it and all Im seeing is thousands of other people who have been banned for literally no reason. Every one of them seems to be saying when they tried to fight it Sony just stonewalled them and told them nothing we can do

Ive always thought the PSN was a joke compared to XBL but Ive lost any respect Ive had for the company.

Absolute fucking nonsense.
---

Sad!
---

Should have bought an xbone tbh
---

LOL what a cuck.

lol, console gaming.
---

ssj3vegeta2 posted...

Should have bought an xbone tbh

Have one. PS4 always took a back seat to it but now I might just sell the fucking thing.
---

if i was a sony fanboy like 99% of the rest of this site i would say its your fault and suck it up because you deserve it no matter even if you did nothing

but i know how sony gets. give them a ring and they will probably unban you
---

Rika_Furude posted...

if i was a sony fanboy like 99% of the rest of this site i would say its your fault and suck it up because you deserve it no matter even if you did nothing

but i know how sony gets. give them a ring and they will probably unban you

The bolded is the only thing that's sound advice instead of inflammatory bullshit
---

If this was xbox i'd believe you were being an inflammatory pos online, but dunno about sony stuff... maybe call them
---

Well see what happens. Ill contact them today during business hours
---

this is my worst nightmare tbh but yeah call their customer service number
---

Cookie Bag posted...

If this was xbox i'd believe you were being an inflammatory pos online, but dunno about sony stuff... maybe call them

If this were Xbox youd be expressly told what the nature of your ban was and for how long.

But Ive also been paying for that since it literally came out and never have I had a single issue with it.

Again.

Fuck Sony.
---

SwayM posted...

ssj3vegeta2 posted...

Should have bought an xbone tbh

Have one. PS4 always took a back seat to it but now I might just sell the fucking thing.

you'll get 175-180 at gamestop until tomorrow. With black Friday coming up so soon this'll probably be the best quick turnover you can get for it.
---

So... whatd ya do?
---

rexcrk posted...

So... whatd ya do?

Probably got a purchase refunded by PayPal. It was a bug that hit a ton of people.
---

Fuck, this situation is getting out of control. I'm in a PS4 fan group on Facebook and it's almost every day someone will post a screenshot saying they've been banned and they have no idea why. If that were to happen to me I'd truly be devasted. I have so many games on my PSN account.

I'd lose a lot of money for sure. I don't want it to seem like I'm making a huge stance here but I mainly get either physical or GoG these days.
---

KazumaKiryu posted...

Fuck, this situation is getting out of control. I'm in a PS4 fan group on Facebook and it's almost every day someone will post a screenshot saying they've been banned and they have no idea why. If that were to happen to me I'd truly be devasted. I have so many games on my PSN account.

If that were to happen to me I'd be raising hell
---

So get ready for this

Because I purchased the Conor/Floyd fight, which from SECOND ONE that it came online, we could not connect. When I had a house full of people come over to watch it and we missed the entire fucking thing, yeah I'm gonna call about a refund.

They refused to give me a refund, "nothing we can do" refused to acknowledge any failure of their service.

So I simply called the credit card company, who literally had so many calls about the same problem that I hardly had to explain the problem. I simply said "Mayweather" and within 2 minutes they they put that money back on the card and filed the dispute.

So when I call them today the first lady I talked to explained why and said I had to pay that $100 back to get the account unbanned. I said get fucked.

So for 40 minutes of going in circles, them refusing to admit any problems with the service, saying it could have been a problem with my service provider, getting transfered to a "supervisor" who gave me the same run around.

Hung up the phone. Fuck them, fuck the company and fuck anyone who defends these pieces of shit.

Never had such poor customer service.
---

SwayM posted...

So get ready for this

Because I purchased the Conor/Floyd fight, which from SECOND ONE that it came online, we could not connect. When I had a house full of people come over to watch it and we missed the entire fucking thing, yeah I'm gonna call about a refund.

They refused to give me a refund, "nothing we can do" refused to acknowledge any failure of their service.

So I simply called the credit card company, who literally had so many calls about the same problem that I hardly had to explain the problem. I simply said "Mayweather" and within 2 minutes they they put that money back on the card and filed the dispute.

So when I call them today the first lady I talked to explained why and said I had to pay that $100 back to get the account unbanned. I said get fucked.

So for 40 minutes of going in circles, them refusing to admit any problems with the service, saying it could have been a problem with my service provider, getting transfered to a "supervisor" who gave me the same run around.

Hung up the phone. Fuck them, fuck the company and fuck anyone who defends these pieces of shit.

Never had such poor customer service.

What a crock of shit from Sony. Pathetic.
---

Bans from chargebacks are extremely common, I don't know what you expected.
---

sony can sense when you are loyal to the other two gaming companies. they only ban traitors. they let the true sony loyalists live. you cant avoid the thought police
---

XD
---

SwayM posted...

So get ready for this

Because I purchased the Conor/Floyd fight, which from SECOND ONE that it came online, we could not connect. When I had a house full of people come over to watch it and we missed the entire fucking thing, yeah I'm gonna call about a refund.

They refused to give me a refund, "nothing we can do" refused to acknowledge any failure of their service.

So I simply called the credit card company, who literally had so many calls about the same problem that I hardly had to explain the problem. I simply said "Mayweather" and within 2 minutes they they put that money back on the card and filed the dispute.

So when I call them today the first lady I talked to explained why and said I had to pay that $100 back to get the account unbanned. I said get fucked.

So for 40 minutes of going in circles, them refusing to admit any problems with the service, saying it could have been a problem with my service provider, getting transfered to a "supervisor" who gave me the same run around.

Hung up the phone. Fuck them, fuck the company and fuck anyone who defends these pieces of shit.

Never had such poor customer service.

Break out that Xbox lmao. Better anyway. That sounds like a nightmare tho. If that were me I would drop them completely. Get some money for the system and games and such.
---

SwayM posted...

So get ready for this

Because I purchased the Conor/Floyd fight, which from SECOND ONE that it came online, we could not connect. When I had a house full of people come over to watch it and we missed the entire fucking thing, yeah I'm gonna call about a refund.

They refused to give me a refund, "nothing we can do" refused to acknowledge any failure of their service.

So I simply called the credit card company, who literally had so many calls about the same problem that I hardly had to explain the problem. I simply said "Mayweather" and within 2 minutes they they put that money back on the card and filed the dispute.

So when I call them today the first lady I talked to explained why and said I had to pay that $100 back to get the account unbanned. I said get fucked.

So for 40 minutes of going in circles, them refusing to admit any problems with the service, saying it could have been a problem with my service provider, getting transfered to a "supervisor" who gave me the same run around.

Hung up the phone. Fuck them, fuck the company and fuck anyone who defends these pieces of shit.

Never had such poor customer service.

That does suck and you should fight it more. It's comforting to me to know there actually is a reason, although that reason is BS. My fear is just randomly losing access to all my games and they don't know why I'm banned but there's no way to overturn it.

Spooking posted...

SwayM posted...

Never had such poor customer service.

Hopefully there is a class action lawsuit filed against Sony one of these days.

Banning due to chargebacks is not even remotely illegal. Almost every company ever does it.
---

>2017
>CE still falling for copypastas
---

That sucks. Never had an issue with Sony, and now I hope I never do.
---

First, hit up the CEO Kaz Hirai's email. That'll get you to executive support.

They should fix it easily.

If not, arbritration if you're feeling like a dick or small claims otherwise.
---

Kyurem-BW posted...

so i was believing you about

SwayM posted...

I cant even begin to imagine what I would have done to get banned.

until i read this

SwayM posted...

So I simply called the credit card company, who literally had so many calls about the same problem that I hardly had to explain the problem. I simply said "Mayweather" and within 2 minutes they they put that money back on the card and filed the dispute.

you did not think sony would ban you for in their view you stealing $100 from them?

Wouldn't you say it is fair that the 100 was stolen from the TC? He paid money for the match, and never got to see anything.

If it was just 5 bucks or 10 I can imagine letting it fly, but a 100 bucks is quite excessive.

For perspective, a provider here in the Netherlands holds rights to some important soccer games, those matches can also be bought. Due to some fuck up, lots of people didn't get to see a match yesterday. Even though it was only like 8 or 9 bucks to watch, lots of people got reimbursed.
---

SwayM posted...

So get ready for this

Because I purchased the Conor/Floyd fight, which from SECOND ONE that it came online, we could not connect. When I had a house full of people come over to watch it and we missed the entire fucking thing, yeah I'm gonna call about a refund.

They refused to give me a refund, "nothing we can do" refused to acknowledge any failure of their service.

So I simply called the credit card company, who literally had so many calls about the same problem that I hardly had to explain the problem. I simply said "Mayweather" and within 2 minutes they they put that money back on the card and filed the dispute.

So when I call them today the first lady I talked to explained why and said I had to pay that $100 back to get the account unbanned. I said get fucked.

So for 40 minutes of going in circles, them refusing to admit any problems with the service, saying it could have been a problem with my service provider, getting transfered to a "supervisor" who gave me the same run around.

Hung up the phone. Fuck them, fuck the company and fuck anyone who defends these pieces of shit.

Never had such poor customer service.

Dude, that is a fucking stupid reason to get banned. I thought you were hacking games on their service or something and got caught, but this was just negligence and bad customer service. Keep fighting them and share your experience with others. There's bound to be a way to settle this problem.
---

I mean, in the end it's still Sony's fault imo, but I can see why they baned you.
---

Kyurem-BW posted...

you did not think sony would ban you for in their view you stealing $100 from them?

No, never would have imagined how shitty a company would be to offer something on their store, have it not work, refuse to give a refund and then ban someone for getting a refund for it through the credit card company.

Never in my wildest dreams.

They put the fight on their store, I purchased it form their store, it didn't work. They're giving me my money back, I don't give a shit if it was their servers, if it was beyond them and a problem with the PPV itself. I didn't put that $100 in the already deep pockets of Floyd Mayweather, that money went to the Playstation Network. Take responsibility for it.
---

I've never heard anything good about Sony customer service and their network is pretty garbage. Hope you can get it sorted out. That's nuts
---

---

_Near_ posted...

>2017
>CE still falling for copypastas

---

Freddie_Mercury posted...

_Near_ posted...

>2017
>CE still falling for copypastas

wait is this really a copy and pasta?
---

Virtrudian posted...

I've never heard anything good about Sony customer service. Hope you can get it sorted out. That's nuts

All companies except for Amazon have fallen in terms of customer support in the past 2-3 years. Worst than it already was.

They're all glorified script readers now who don't even understand your problem. They're basically using the help section of any given site or service, which you can easily do yourself.

Amazon has this problem too, that's why management gives them the power to just refund it and call it a day or dole out free credits.

Other companies don't do that and don't care if customers are happy or sad. Then a few years later, they're bitching about how Amazon has stolen all their thunder and they are filling for bankruptcy.
---

Prestoff posted...

Freddie_Mercury posted...

_Near_ posted...

>2017
>CE still falling for copypastas

wait is this really a copy and pasta?

just googled the fight. it is 2 months ago so i would say yes
---

SwayM posted...

Kyurem-BW posted...

you did not think sony would ban you for in their view you stealing $100 from them?

No, never would have imagined how shitty a company would be to offer something on their store, have it not work, refuse to give a refund and then ban someone for getting a refund for it through the credit card company.

Never in my wildest dreams.

They put the fight on their store, I purchased it form their store, it didn't work. They're giving me my money back, I don't give a shit if it was their servers, if it was beyond them and a problem with the PPV itself. I didn't put that $100 in the already deep pockets of Floyd Mayweather, that money went to the Playstation Network. Take responsibility for it.

What you should have done, and what you need to do at this point, is put in an official claim with them. Calling on the phone seems like it's the best route directly to them, but that's not always the case these days. You'll get a lot of foreigners and get bounced around but they don't have the resources for what you need.

Because you went to the credit card company, you've taken that step to say "This company is fraudulent and I no longer want to do business with them." Going that route should always be a last resort. It's not enough money for them to sue you for it so they'll just let it go, but they will cut you off as their customer.

Check your mails spam filter.
---

Kyurem-BW posted...

but saying you should have seen it coming

You can say it, but I didn't. This is an irrelevant argument to have.
---

So you tried to get away with stealing money from Sony and they banned you for it? Sounds fair tbh
---

Prestoff posted...

Freddie_Mercury posted...

_Near_ posted...

>2017
>CE still falling for copypastas

wait is this really a copy and pasta?

It could be a copy, but I don't see anything to suggest it also is a delicious food item
---

Prestoff posted...

Freddie_Mercury posted...

_Near_ posted...

>2017
>CE still falling for copypastas

wait is this really a copy and pasta?

You can see in the related topics at the bottom of the page 3 copycat topics but maybe check the time stamps

Or google it and find no other results.

Or just think logically.
---

KazumaKiryu posted...

What you should have done, and what you need to do at this point, is put in an official claim with them.

How.
---

DoctorVader posted...

Virtrudian posted...

I've never heard anything good about Sony customer service. Hope you can get it sorted out. That's nuts

All companies except for Amazon have fallen in terms of customer support in the past 2-3 years. Worst than it already was.

They're all glorified script readers now who don't even understand your problem. They're basically using the help section of any given site or service, which you can easily do yourself.

Amazon has this problem too, that's why management gives them the power to just refund it and call it a day or dole out free credits.

Other companies don't do that and don't care if customers are happy or sad. Then a few years later, they're bitching about how Amazon has stolen all their thunder and they are filling for bankruptcy.

In all seriousness, I work in customer service (retail) and it can be a two-way street. I try to help people out as best I can, but there are some nasty, entitled pieces of shit out there. Its tough finding the middle ground between making sure your customer is genuinely satisfied and getting taken advantage of.
---

Xbox pretty much only bans you for 48 hours for rude comments and shit. Unless you're hacking of course. Your PSN probably got phished. Call, complain, and try and get some store credit or something.
---

SwayM posted...

KazumaKiryu posted...

What you should have done, and what you need to do at this point, is put in an official claim with them.

How.

Try going to their support forums and explain exactly what the situation was.

https://community.playstation.com/content/pdc/us/en_US/pdc-communities/support/PlayStation-Network-Support.html