Board 8 > Amazon delivery situation

(+) Yeah! (+)

I ordered an Xbox controller on January 22nd, it was supposed to arrive last Friday, the 26th. Got delayed then was expected Tuesday the 30th. Hasn't been any updates since. Can't cancel the order or initiate a replacement. Tracking says "delayed in transit" on Amazon, I tried punching in the same tracking number at USPS' website and it says there that it's actually awaiting pre-shipment.

I would contact Amazon customer service and try to talk to somebody about it. They'll probably send you another one.

Leonhart4 posted...

I would contact Amazon customer service and try to talk to somebody about it. They'll probably send you another one.

This is what I had to do with a kitchen scale I got in October. Interestingly, I ended up getting BOTH scales - the first ended up arriving in January - and when I tried to contact them about it, they essentially just said, "Not our problem!"

Yeah you'll either get extra stuff or they'll give you an account credit for the inconvenience, just gotta make the call.

They really know how to bury the chat option deep.

scarletspeed7 posted...

This is what I had to do with a kitchen scale I got in October. Interestingly, I ended up getting BOTH scales - the first ended up arriving in January - and when I tried to contact them about it, they essentially just said, "Not our problem!"

Wonder if this'll happen here!

I feel like I've heard this general story a few times and almost every time it ends with the person ending up with 2 of whatever they ordered somehow.

Yeah, if the original arrives after they send you a replacement, they generally let you keep both.

I've found them ask to return the 2nd one but I guess it depends. Either way, their support is very quick and easy so always go for that if anything is late or broken. I think they just auto approve any requests and throw some credit at you, unless you're a frequent complainer.

Just got a refund approved.

TeamRocketElite posted...

I feel like I've heard this general story a few times and almost every time it ends with the person ending up with 2 of whatever they ordered somehow.

I got two sets of ice trays once because I had no idea where the first one went for a week and they just sent another one. Both ended up arriving the same day. I reckon the first set got delivered to the wrong address.

It's good to return the 2nd one if it comes, especially if it's a small seller.

It was from a seller called Phemay Global and they don't have an overly positive reception to begin with.

You can ask if they want one back but it seems like the response is frequently "just keep it".