Current Events > Uber Eats always messes up my orders.

(+) Yeah! (+)

All I wanted was an All American Hot Dog from Sonic, and they gave me 6 Chili Dogs
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That would be funny if no matter what people order, he just brings them chili dogs. I kind of want to do this.

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stop being lazy and go get your own food then

Reis posted...

stop being lazy and go get your own food then

if he doesn't have a car alot of places aren't doing lobby takeout for fast food.
even under phase 2 none of em are accepting carry-out minus domino's/subway or papa murphy's.
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Stop supporting Uber eats, theyre terrible for restaurants

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TheGoldenEel posted...

Stop supporting Uber eats, theyre terrible for restaurants

How so?
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TheGoldenEel posted...

Stop supporting Uber eats, theyre terrible for restaurants

Uber Eats is facinating in that I'm not sure they benefit anyone.

Restaurants make less money.
Drivers are underpaid
Consumers pay more to get cold/wrong food
Uber burns more of its investors money

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They all suck. And rip you off

Gheb posted...

Restaurants make less money.
Drivers are underpaid

uber eats take jerb?
they took our jerb.
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Uber eats just bought postmates so its gonna get even bigger with more restaurants getting fucked

blablablax17 posted...

How so?

this article is a year old but most of it still applies, although its made even worse now since for most restaurants delivery is the only option

https://thedigitalrestaurant.com/food-delivery-service-apps-problem-for-restaurants/amp/

in summary delivery apps are basically ripping everyone off, jacking up prices on customers, not paying drivers so they rely on tips, charging exorbitant fees of restaurants who may not even have agreed to being on the site in the first place, all while passing the buck of any negative experience to the restaurants, who dont even get the benefit of building a relationship with their customers

you should always try ordering directly from the restaurant, doing pickup instead of delivery if possible (assuming you care about keeping the restaurants you enjoy in business)

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TheGoldenEel posted...

you should always try ordering directly from the restaurant, doing pickup instead of delivery if possible (assuming you care about keeping the restaurants you enjoy in business)

Not an option if no car is available nowadays.
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Yeah the menus are often wrong online, the reciept for the driver often doesnt list everything so they cant properly check orders.

Also no ability to tip the restaurant workers doesnt help employees care either.

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Slayer_22 posted...

Not an option if no car is available nowadays.

i would recommend checking if EatStreet is available in your area

it has some of the same problems but from what I understand they are less bad for restaurants and work more closely with them for pricing/menu accuracy

they also actually employ their delivery drivers rather than being a gig job like UberEats

they arent available everywhere tho

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UberEats doesn't mess up your order, the store does. The driver doesn't place the order, the system does when you input it, and the driver simply says "I'm here to pick up for ______" and then they hand you the bag. Oftentimes the bag is sealed so you can't really check for accuracy. And even if it isn't sealed there is frequently no way to check. For example when I did UberEats a lot of places didn't even itemize the order on the Uber App. It would just say "Big Mac Combo Meal" but it wouldn't say what kind of drink they had, how they want it dressed, etc.

Now granted, this was a long time ago. It wouldn't surprise me if they updated it a lot so what I'm saying may be outdated. But I straight up quit doing deliveries and exclusively did passenger rides with Uber after a while because doing deliveries is a waste of time as a driver. When I went to pick something up, I would always have to wait for the food to be ready (especially at mcdonalds, my disdain for that place grew exponentially when I did ubereats). Sometimes even up to 30 minute wait times, and you don't get paid for wait time. That's just time that youre sitting there making nothing. Then finally when I pick it up, the address is like just down the block for a whopping $2-3 fare. Minimum passenger rides (even just down the road) in my city is like $4 mind you, no such thing on deliveries (and if there was, it was very low).

I could do multiple small drives or a decent long ride in the time it took me to do an average delivery for like 5x the fare, so eventually I said fuck ubereats, only passengers from now on. I honestly don't know how drivers put up with that crap.
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WaterLink posted...

UberEats doesn't mess up your order, the store does. The driver doesn't place the order, the system does when you input it, and the driver simply says "I'm here to pick up for ______" and then they hand you the bag. Oftentimes the bag is sealed so you can't really check for accuracy. And even if it isn't sealed there is frequently no way to check. For example when I did UberEats a lot of places didn't even itemize the order on the Uber App. It would just say "Big Mac Combo Meal" but it wouldn't say what kind of drink they had, how they want it dressed, etc.

Now granted, this was a long time ago. It wouldn't surprise me if they updated it a lot so what I'm saying may be outdated. But I straight up quit doing deliveries and exclusively did passenger rides with Uber after a while because doing deliveries is a waste of time as a driver. When I went to pick something up, I would always have to wait for the food to be ready (especially at mcdonalds, my disdain for that place grew exponentially when I did ubereats). Sometimes even up to 30 minute wait times, and you don't get paid for wait time. That's just time that youre sitting there making nothing. Then finally when I pick it up, the address is like just down the block for a whopping $2-3 fare. Minimum passenger rides (even just down the road) in my city is like $4 mind you, no such thing on deliveries (and if there was, it was very low).

I could do multiple small drives or a decent long ride in the time it took me to do an average delivery for like 5x the fare, so eventually I said fuck ubereats, only passengers from now on. I honestly don't know how drivers put up with that crap.

Tbh these are mostly failures of the app, not the restaurant, and thats another problem with the apps

they often dont have accurate menu information because they dont work closely with the restaurants themselves. They just pull available menu information.

since theres that middleman between the restaurant and consumer, if they are out of something they cant easily contact the customer to update or confirm

and a restaurant doesnt necessarily have the man power to specifically time delivery orders to be ready at a certain time, and with tiny margins anyway its not worth it for them to improve that

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TheGoldenEel posted...

Tbh these are mostly failures of the app, not the restaurant, and thats another problem with the apps

they often dont have accurate menu information because they dont work closely with the restaurants themselves. They just pull available menu information.

since theres that middleman between the restaurant and consumer, if they are out of something they cant easily contact the customer to update or confirm

and a restaurant doesnt necessarily have the man power to specifically time delivery orders to be ready at a certain time, and with tiny margins anyway its not worth it for them to improve that

Yes thats all true. And also I didn't mention the worst part is around last call I get flooded with mcdonalds orders, and since there are so many mcdonalds in the city, it's pretty much a guarantee that a mcdonalds order isn't going to be a big delivery fare. And at night, the lobby isn't open so you gotta get the order from the drive thru, and late at night the drive thru lane is PACKED so you're going to be waiting a very long time just to get to the window, and then they tell you its not ready and so now you're waiting even longer just to bring it down the road just for a couple of bucks for an hour of your time and gas.

That's not really anyone's fault but it still blows my mind that drivers put up with it. I dont see how they make any money off of it, I wasn't exactly reeling in tips from it either. It just highlights how shit of a job it is. If it paid a little more then maybe I could see it
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WaterLink posted...

UberEats doesn't mess up your order, the store does. The driver doesn't place the order, the system does when you input it, and the driver simply says "I'm here to pick up for ______" and then they hand you the bag. Oftentimes the bag is sealed so you can't really check for accuracy. And even if it isn't sealed there is frequently no way to check. For example when I did UberEats a lot of places didn't even itemize the order on the Uber App. It would just say "Big Mac Combo Meal" but it wouldn't say what kind of drink they had, how they want it dressed, etc.

Now granted, this was a long time ago. It wouldn't surprise me if they updated it a lot so what I'm saying may be outdated. But I straight up quit doing deliveries and exclusively did passenger rides with Uber after a while because doing deliveries is a waste of time as a driver. When I went to pick something up, I would always have to wait for the food to be ready (especially at mcdonalds, my disdain for that place grew exponentially when I did ubereats). Sometimes even up to 30 minute wait times, and you don't get paid for wait time. That's just time that youre sitting there making nothing. Then finally when I pick it up, the address is like just down the block for a whopping $2-3 fare. Minimum passenger rides (even just down the road) in my city is like $4 mind you, no such thing on deliveries (and if there was, it was very low).

I could do multiple small drives or a decent long ride in the time it took me to do an average delivery for like 5x the fare, so eventually I said fuck ubereats, only passengers from now on. I honestly don't know how drivers put up with that crap.

Unless they give you the wrong order because they're getting mulitple at once (Party System in Postmates does this).

I've gotten more and less than I paid for because it wasn't labeled by name; but numbers and the Driver doesn't take the time to make sure it's 756 and not 765.

Restaurants do it too; but you can't put the blame entirely on them.

Edit: The app does suck though, I had assumed for a long time they had you get multiple orders from the same place; Turns out they might have you go to multiple places for multiple types of food before (or even during) delivery. That makes it much easier for the Driver to get confused. If they have 3 McDonalds orders, and after the first get 2 more from Denny's they might be a little fuzzier on the McDonalds orders after finally getting to them. Usually they're good about it, but anytime they have messed up thats the issue I had.

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SolidShadow3 posted...

I've gotten more and less than I paid for because it wasn't labeled by name; but numbers and the Driver doesn't take the time to make sure it's 756 and not 765.

Is this for postmate or ubereats? Because on Ubereats its always by name.
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imagine paying a premium for cold food

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WaterLink posted...

Is this for postmate or ubereats? Because on Ubereats its always by name.

Postmates. But it's usually Asian places that do numbers. Panda Express, Thai places (lost of them, I always order from a different place because im trying to find "the best"), Golden China (Las Vegas).

I stopped using UberEats when they randomly decided I was a restaurant and wasn't allowed to order food with it. it's connected to my phone number though, so.. I literally can't use the account. Thats why I hate UberEats lol

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