Current Events > Retail Workers: What little things do customers do that just annoys you?

(+) Yeah! (+)

It's entitlement dude

Don't know why, but some people really have an entitlement complex
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Anybody else have a customer come in trying to return something that wasn't even bought at your store? And getting pissed off at you because you won't exchange it for a different version of the item?

Had a dumbass lady come in last night complaining that her Android charging cable wouldn't stay plugged into her phone and asked if she could exchange it for a new one. I told her we don't do exchanges, but if she wanted me to take a look at it personally I'm pretty handy and maybe I could see what was wrong with it. She pulls out this old, well-worn, and obviously frequently used cable and hands it to me. I look at it for 2 seconds and just tell her there's nothing she can do about it, it's just worn out. She then insists that she bought it from us a week ago. O_o I told her it's clearly more than a week old, as the plastic casing around the wires and end pieces is cracking, the springs on the clasp are worn out, and it's not even white anymore. Not to mention the fact that she didn't buy it from us because we don't carry a solid-white colored Android cable. For the brand we sell, all of our cables have at least 2 colors (black & white, purple & white, orange & white, or black & green).

She got pissed off, started talking about how she's here constantly, always buying these cables every month because they're shit and they keep breaking, and she's going to come back and talk with the manager the next day.

Frankly, she's right that she's constantly here. She's also a bitch every time. And I'm thinking if she keeps having to buy the same cable all the time, maybe she should try going to an actual electronics store and buying a quality cable instead of a bunch of piece-of-shit emergency cables that gas stations carry? I kinda hope she did come back to talk to the manager, tbh. My manager wouldn't be stupid enough to fall for her idiocy, and would be even more willing than me to tell her to fuck off. XD
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Aristoph posted...

Anybody else have a customer come in trying to return something that wasn't even bought at your store?

Yes. And the people at the service desk at my store are so incompetent they take them back.
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Ugh...inconsiderate customers suck, don't they?

I just went out for a smoke. Guy pulls up about 30 seconds later. Whatever, it happens. He sees me smoking as he's coming in and actually says "Don't worry, I'll be quick!" So I set the cigarette down, go inside, and he comes up to the counter with 2 Powerades. Total is $3.20. He pulls out a wad of singles (at least 15 singles, minimum), hands me 3 of them, and then says "I'll just run out to my car and grab you 20 cents." -_-

He spends 5 full minutes rummaging around in his car to find a quarter. Finally comes back in, gives me the quarter, actually waits for the nickel back. Obviously he has no issue about carrying change, so why exactly he was so insistent on getting the 20 cents out of his car is beyond me. He takes his drinks and leaves. I walk out to see my entire cigarette burned away. "I'll be quick" my ass, douche.

Those ridiculous slow-burn lines that are supposed to prevent a cig from burning unattended are clearly bullshit, btw. >_> I should have known better than to let it burn. Should've just put it out the moment he said he'd be quick. It's pretty much guaranteed they'll take forever when they say that.
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tag
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coolboy11 posted...

back to school weekend, well this is going to be trash even more kids and their moms than normal this weekend damn it.

Ironically it's been a normal busy weekend with the afternoon rush, for some reason it was extremely busy on friday
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Oh my god! The fucking change party, how could I forget them?! Holding up the line for less than 50 cents. Good times.
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Yesterday a lady paid for $100 worth of groceries with fucking coins
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why does it Matter when people are slow and hold up customers? It's not like your job is based off how many customers you check out.
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iosifsvoboda posted...

why does it Matter when people are slow and hold up customers? It's not like your job is based off how many customers you check out.

Because when other customers get pissed off, we're the ones who have to deal with them. Duh.
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iosifsvoboda posted...

why does it Matter when people are slow and hold up customers? It's not like your job is based off how many customers you check out.

Maybe not, but that doesn't mean the employee still can't be wishing that you'd wrap up and fuck off sooner than later.

Plus you're inconveniencing other customers who may or may not be objectively better people than you, whom the employee would much rather interact with because they improve their overall quality of life, unlike the slow person.
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iosifsvoboda posted...

why does it Matter when people are slow and hold up customers? It's not like your job is based off how many customers you check out.

Because it pisses off the people behind them for starters. It's a rage cascade.
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iosifsvoboda posted...

why does it Matter when people are slow and hold up customers? It's not like your job is based off how many customers you check out.

Aside from what others have said, making sure the customers get checked out in a timely manner is the job.
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pkmnlord posted...

iosifsvoboda posted...

why does it Matter when people are slow and hold up customers? It's not like your job is based off how many customers you check out.

Maybe not, but that doesn't mean the employee still can't be wishing that you'd wrap up and fuck off sooner than later.

Plus you're inconveniencing other customers who may or may not be objectively better people than you, whom the employee would much rather interact with because they improve their overall quality of life, unlike the slow person.

To be fair, being slow does not make you a bad person.
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iosifsvoboda posted...

why does it Matter when people are slow and hold up customers? It's not like your job is based off how many customers you check out.

every customer will blame the employee instead of the customer taking their sweet time

you can do 20 returns and a layaway and thmm and hah about what your going to buy and be at the register for an hour or more and customers will blame the cashier and not the slow customer
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Harpie posted...

Yesterday a lady paid for $100 worth of groceries with fucking coins

Let me guess... some of them weren't even US currency

Do you work at the same grocery store as Leana?

Some customers don't flush.
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Customers who manage to take up an entire aisle by themselves. Seriously, I've seen people take up a double wide aisle meant to run pallets through.

Customers who congregate in large groups to spend an hour yammering about who gives a fuck what and blocking aisles.

To be fair, that annoys me as a customer too.
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iosifsvoboda posted...

why does it Matter when people are slow and hold up customers? It's not like your job is based off how many customers you check out.

At Kroger they have a system that tracks how fast you are. If you are slow they will schedule you less hours. So if a customer dicks around they are potentially taking money out of your pocket.
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Crazyman93 posted...

Customers who manage to take up an entire aisle by themselves. Seriously, I've seen people take up a double wide aisle meant to run pallets through.

Customers who congregate in large groups to spend an hour yammering about who gives a fuck what and blocking aisles.

To be fair, that annoys me as a customer too.

Jfc this. I hate going grocery shopping for this exact reason. I swear to god, people block the aisles just to be assholes.
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Crazyman93 posted...

Customers who manage to take up an entire aisle by themselves. Seriously, I've seen people take up a double wide aisle meant to run pallets through.

Customers who congregate in large groups to spend an hour yammering about who gives a fuck what and blocking aisles.

To be fair, that annoys me as a customer too.

And then they do it right by the checkout so people can't get to the registers
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Have I mentioned the assholes that come in and spend over an hour paying the Stupid Tax yet?

Currently have a guy in the store who has put at least $200 into the lottery machine buying scratch-offs. He's not even actually playing the games. He buys a ticket, scratches off the barcode at the bottom and scans it to see if he's won. Then buys another and does it again. And again. And again. Literally 30 minutes straight now with no sign of slowing down at all. Meanwhile, I'm stuck sitting at the counter doing absolutely nothing because I can't leave the register when there's a customer in the store. So I can't go stock the cooler, or straighten the shelves, or check the coffee, or literally anything other than sit here and stare at this fucking dumbass while he throws money in the trash can.

Thank god we have a machine for the instants, though. When I worked at Convenient Food Mart a few years ago we just had a giant display with the rolls and we had to pull and tear them by hand. This guy is annoying as hell, but if I had to do this by hand I'd have already kicked him out by now.
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Also the people who come in like 5 minutes after we stop selling alcohol (1:00 a.m. for our liquor license) and get mad that I won't sell them beer.

Bonus points if they say something like "can't you just make an exception this one time???" as if I'm to one who set the rules and I'm just not selling to them because I don't like them. It's fucking illegal, you dumbasses. If we get caught with a receipt for alcohol that has a timestamp of 1:00 or later, we lose our fucking license. And how long do you think a gas station is going to last that can't sell alcohol? But yeah, fuck it, I'll cause our entire business to collapse for your 12-pack of pisswater. -_-
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Today I was on break not wearing my vest for work with a receipt and a snack in my hands. A customer tried to bother me but I told them I was on break which I was. It's so disrespectful to bother someone when they are clearly on break.
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ProfDE posted...

Today I was on break not wearing my vest for work with a receipt and a snack in my hands. A customer tried to bother me but I told them I was on break which I was. It's so disrespectful to bother someone when they are clearly on break.

Around here they'll do it when you're clearly not on the clock and clearly not dressed to go on the clock. Like seriously? I barely care about what you can't find when I'm being paid to care, I barely give a fuck about your existence right now.
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Aristoph posted...

Also the people who come in like 5 minutes after we stop selling alcohol (1:00 a.m. for our liquor license) and get mad that I won't sell them beer.

Bonus points if they say something like "can't you just make an exception this one time???" as if I'm to one who set the rules and I'm just not selling to them because I don't like them. It's fucking illegal, you dumbasses. If we get caught with a receipt for alcohol that has a timestamp of 1:00 or later, we lose our fucking license. And how long do you think a gas station is going to last that can't sell alcohol? But yeah, fuck it, I'll cause our entire business to collapse for your 12-pack of pisswater. -_-

ugh, I can't stand the "but, I'm special" people.
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ProfDE posted...

Today I was on break not wearing my vest for work with a receipt and a snack in my hands. A customer tried to bother me but I told them I was on break which I was. It's so disrespectful to bother someone when they are clearly on break.

here they come right up to the counter when we aren't even open yet. The sign right in front of them clearly states we aren't open until 8:30 and yet they come up anyway
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Damn asstank your customers sound stupid as fuck
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I mean some of mine are bad, but yours sound never ending
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AssultTank posted...

DezCaughtIt posted...

Damn asstank your customers sound stupid as fuck

Yep. We had another literally call corporate down in Florida (We're a franchise) to complain that we wouldn't give her a refill yesterday on the to-go tea she got Thursday morning... <_<

That's an impressive level of stupid. Did she wear her pants as a hat too?
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I hate when I'm in the break room and people are watching videos on their phones and not wearing headphones. I should try and see if it can become a policy.
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ProfDE posted...

I hate when I'm in the break room and people are watching videos on their phones and not wearing headphones. I should try and see if it can become a policy.

That's not customers, that's just your coworkers. Though "Stupid shit your retail coworkers do" could easily be its own topic.
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Customers that leave trash on the counter.
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Crazyman93 posted...

ProfDE posted...

I hate when I'm in the break room and people are watching videos on their phones and not wearing headphones. I should try and see if it can become a policy.

That's not customers, that's just your coworkers. Though "Stupid shit your retail coworkers do" could easily be its own topic.

I didn't know if it warranted its own topic so I thought here would be as good of place as any.
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i got one at my friday closing shift at my 2nd job. Customer calls at 9:05 asking to stay open for 10 more minutes(i close at 9) as i'm preparing the deposit and wants to bitch about me not remaining open because he wanted to pick up some questbars.
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Xeno14 posted...

i got one at my friday closing shift at my 2nd job. Customer calls at 9:05 asking to stay open for 10 more minutes(i close at 9) as i'm preparing the deposit and wants to bitch about me not remaining open because he wanted to pick up some questbars.

Never understood why that kind of shit can't wait until the morning
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don't work in retail(luckily) but i really fucking hate standing in line and watch people wait until the very last goddamn moment when the cashier asks for money before they pull up whatever fucking bag or wallet they have and either fish through the correct amount of bills or zip-locked wallet for their card.

the exact reason why lines can take an age is because of idiots like these.

thankfully it's not as bad as it used to be.
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I worked at a Dairy Queen inside a mall, in the dead center of the mall. I got a phone call from someone and they, in an angry tone, asked if we're open because they've been in the drive thru for like 5 minutes. We don't even have windows near me, so obviously it's the wrong store. I told her that you've got the wrong store because I'm inside a mall, so we don't have a drive thru. She argued with me saying that I'm lying and she's going to come inside and get me fired. I said sure, you do that.
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Dear god... why are people so stupid? Is it that hard to just be decent people and respect each other/ the rules of the store?

I am so glad I don't work in retail. I would be bashing heads together in an hour or two.
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markconigliaro posted...

I worked at a Dairy Queen inside a mall, in the dead center of the mall. I got a phone call from someone and they, in an angry tone, asked if we're open because they've been in the drive thru for like 5 minutes. We don't even have windows near me, so obviously it's the wrong store. I told her that you've got the wrong store because I'm inside a mall, so we don't have a drive thru. She argued with me saying that I'm lying and she's going to come inside and get me fired. I said sure, you do that.

Lol
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evilpresident posted...

Dear god... why are people so stupid? Is it that hard to just be decent people and respect each other/ the rules of the store?

I am so glad I don't work in retail. I would be bashing heads together in an hour or two.

Yes, yes it is.
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markconigliaro posted...

I worked at a Dairy Queen inside a mall, in the dead center of the mall. I got a phone call from someone and they, in an angry tone, asked if we're open because they've been in the drive thru for like 5 minutes. We don't even have windows near me, so obviously it's the wrong store. I told her that you've got the wrong store because I'm inside a mall, so we don't have a drive thru. She argued with me saying that I'm lying and she's going to come inside and get me fired. I said sure, you do that.

That's amazing
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One that used to annoy me when I was in that work is how some people think you're supposed to be a goddamn mind reader.

Like they have no self awareness that their extra strong decaf with a half sugar and exactly one tablespoon of milk isn't how I'm going to make your coffee unless you ask for it that way. And then they give you that little exhale snort like "Hah! Didn't you know that?" when you get it wrong.
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DezCaughtIt posted...

Xeno14 posted...

i got one at my friday closing shift at my 2nd job. Customer calls at 9:05 asking to stay open for 10 more minutes(i close at 9) as i'm preparing the deposit and wants to bitch about me not remaining open because he wanted to pick up some questbars.

Never understood why that kind of shit can't wait until the morning

they need their protein bars now man. when that craving for a mocha cappuccino bar hits you gotta answer it.

i generally dislike customers who only buy bars anyway since they interrupt me playing my 3ds or reading at work as it reminds me i have to do something. If i was in a high volume store i probably wouldn't still work 2 jobs.
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markconigliaro posted...

I worked at a Dairy Queen inside a mall, in the dead center of the mall. I got a phone call from someone and they, in an angry tone, asked if we're open because they've been in the drive thru for like 5 minutes. We don't even have windows near me, so obviously it's the wrong store. I told her that you've got the wrong store because I'm inside a mall, so we don't have a drive thru. She argued with me saying that I'm lying and she's going to come inside and get me fired. I said sure, you do that.

XD

That would have made my day, tbh. I'd have been telling everybody about the idiot who was going to get me fired because I told them we didn't have a drive-thru. :-P
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Aristoph posted...

markconigliaro posted...

I worked at a Dairy Queen inside a mall, in the dead center of the mall. I got a phone call from someone and they, in an angry tone, asked if we're open because they've been in the drive thru for like 5 minutes. We don't even have windows near me, so obviously it's the wrong store. I told her that you've got the wrong store because I'm inside a mall, so we don't have a drive thru. She argued with me saying that I'm lying and she's going to come inside and get me fired. I said sure, you do that.

XD

That would have made my day, tbh. I'd have been telling everybody about the idiot who was going to get me fired because I told them we didn't have a drive-thru. :-P

yeah, but it sucks to be the people in the other store. trying to convince Raging Bitchface that, no, we didn't just talk on the phone, and, no, I didn't laugh at your wait in the drive-through line is an effort in futility. A co-worker of mine in a previous job almost got fired in a similar situation.
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I got yelled at by a customer because I said "hi, how are you?" To her at my checkout. I shit you not. She started yelling at me about how it pisses her off that I asked that because "you don't care how my day is. It's very condescending and rude to ask that. It's none of your business how my day is." I quit listening, I remember her saying fuck a bit as well. The customers afterwards were stunned.

Only ever happened to me once. Fuck even regular psychopaths say hi or just ignore you, they don't ramble like that.
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AsucaHayashi posted...

don't work in retail(luckily) but i really fucking hate standing in line and watch people wait until the very last goddamn moment when the cashier asks for money before they pull up whatever fucking bag or wallet they have and either fish through the correct amount of bills or zip-locked wallet for their card.

the exact reason why lines can take an age is because of idiots like these.

thankfully it's not as bad as it used to be.

you should heckle those people and/or make fun of them or just say them to make them look dumb
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